Help Desk Support Manager in Boulder, CO

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

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Salary for Help Desk Support Manager in Boulder, CO
99663 - 137445
25th percentile
99663
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
122868
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
137445
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 140123 172848 205573 Cable/Computer Technician 50575 60393 68128 Desktop Support Analyst 65450 79135 91928 Product Support Specialist 59798 73483 91928 Help Desk Tier 3 70508 83895 96390 Help Desk Tier 2 55335 69615 77945 Help Desk Tier 1 48195 58310 65153
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