Help Desk Support Manager in Aurora, CO

Help Desk Support Manager Job Description

A help desk support manager oversees the technical support team that provides assistance to employees or clients facing issues with hardware, software or other computer-related services. The role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction. Employers look for candidates with a bachelor’s degree in computer science or a related field and several years of experience in technical support.

Typical help desk support manager duties:

Coordinating the help desk team’s activities to ensure prompt and effective resolution of support ticketsTraining and mentoring junior staff membersImplementing help desk policies, procedures, and best practicesManaging relationships with vendors for software or hardware supportMonitoring and reporting on help desk performance metricsEvaluating and recommending new tools and technologies to improve support services

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Salary for Help Desk Support Manager in Aurora, CO
97150 - 133980
25th percentile
97150
The candidate is new to the role and building the needed skills, experience and autonomy.
50th percentile
119770
The candidate has the experience to perform core responsibilities without direct supervision and is comfortable with the role’s processes and subject matter.
75th percentile
133980
The candidate delivers value beyond the stated job duties, has advanced qualifications and experience, and is ready for the next career level.
Projected salaries for related positions Position title 25th percentile 50th percentile 75th percentile IT Operations Manager 136590 168490 200390 Cable/Computer Technician 49300 58870 66410 Desktop Support Analyst 63800 77140 89610 Product Support Specialist 58290 71630 89610 Help Desk Tier 3 68730 81780 93960 Help Desk Tier 2 53940 67860 75980 Help Desk Tier 1 46980 56840 63510
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