ERP/CRM Architect in Hartford, CT

ERP/CRM Architect job description

ERP/CRM architects lead the design, implementation and optimization of enterprise resource planning (ERP) and customer relationship management (CRM) systems. They align technology solutions with business objectives, ensuring system scalability, integration and performance. As AI technologies become increasingly embedded in enterprise platforms, ERP/CRM architects are expected to evaluate and integrate AI-driven features to enhance operational efficiency and customer engagement. They collaborate with stakeholders across departments to deliver robust, user-centric platforms that support operational efficiency and customer engagement.

Typical ERP/CRM architect duties:

Design and oversee the architecture of ERP and CRM systems to meet business and technical requirements

Lead system integration efforts across finance, sales, operations and customer service platforms

Collaborate with business leaders to define system functionality, workflows and reporting needs

Evaluate and implement AI-powered features such as predictive forecasting, intelligent lead scoring and automated customer service tools

Develop and maintain technical documentation, including architecture diagrams and configuration standards

Evaluate and recommend ERP/CRM platforms, tools and enhancements—including AI capabilities—to help achieve business goals

Ensure data integrity, security and compliance across all integrated systems

Provide technical leadership during system upgrades, migrations and implementations

Troubleshoot complex issues and support continuous improvement of system performance and user experience

Stay current on ERP/CRM trends, AI technologies and enterprise architecture best practices to drive innovation

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Back-end technologies

Cloud migration

Data management and infrastructure

Data security and governance

DevOps

Documentation

ERP platform proficiency

IT systems management

Server virtualization

Solution architecture

Salary for ERP/CRM Architect in Hartford, CT

153900 - 218310

Low

153900

The candidate is new to the role or has limited experience and is still developing core skills.

Mid

192945

The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.

High

218310

The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

Job title

Low

Mid

High

ERP Integration Manager

154470

188670

226005

ERP Engineer

135660

166725

187245

ERP Systems Analyst

125400

152475

180120

ERP Project Manager

125685

149910

179550

ERP Business Analyst

118275

144210

166155

CRM Developer

125115

150765

177840

CRM Business Analyst

110580

134235

157890

Senior Consultant

115710

138225

167865

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