Search jobs now Find the right job type for you Create a job alert Explore how we help job seekers Contract talent Full-Time talent Learn how we work with you Executive search Finance and Accounting Technology Marketing and Creative Legal Administrative and Customer Support Technology Risk, Audit and Compliance Finance and Accounting Digital, Marketing and Customer Experience Legal Operations Human Resources 2027 Salary Guide Demand for Skilled Talent Report Job Market Outlook Press Room Tech insights Labor market overview AI in recruiting Navigating the AI era Staffing for small businesses Cost of a bad hire Browse jobs Find your next hire Our locations

Customer Success Manager in Pittsburgh, PA

Customer Success Manager job description

Customer success managers are responsible for building strong client relationships, ensuring customer satisfaction and driving long-term value through proactive support and engagement. This role facilitates client onboarding, retention and growth, helping customers achieve their goals with the company’s products or services. Customer success managers serve as trusted advisers, working cross-functionally to deliver a seamless and rewarding customer experience.

Typical customer success manager duties:

Serve as the primary point of contact for assigned clients, fostering a positive and productive relationshipGuide new customers through onboarding, training and product adoptionMonitor customer health metrics and proactively address issues to improve satisfaction and retentionCollaborate with sales, product and support teams to resolve client concerns and deliver tailored solutionsIdentify opportunities for account growth, upselling and cross-selling based on customer needsConduct regular check-ins, business reviews and feedback sessions with clientsMaintain accurate records of customer interactions, goals and outcomes in CRM systemsAdvocate for customer needs internally and contribute to product and service improvements

Looking for a customer success manager or a customer success manager job?

Request candidates now and a specialized recruiter will typically contact you within one business day to discuss your staffing needs and help you hire a customer success manager.Search customer success manager openings and apply now or submit your resume to be considered for opportunities that match your experience.
Salary for Customer Success Manager in Pittsburgh, PA

70555 - 92958

Low
70555
The candidate is new to the role or has limited experience and is still developing core skills.
Mid
81370
The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.
High
92958
The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.
Projected salaries for related positions Job title Low Mid High Customer Service Manager 59998 72873 85233 Account Manager 47123 57423 71585 Customer Experience Specialist 40943 50470 59998 Senior Customer Service Representative 44548 50985 58195 Customer Service Representative 40428 44033 50985 Call Center Representative 40170 45835 54590 Senior Order Entry Specialist 42230 47380 55620 Order Entry Specialist 39398 42230 46350

Explore more salaries

Looking to hire? Start here.

Access the skilled permanent and contract talent you need—from support roles to C-suite—with precision matching powered by Robert Half recruiters leveraging their experience combined together with our industry-leading AI technology. Hire talent

More to explore

2027 Salary Guide Explore the latest data for roles in 7 professional fields and know what you should pay or earn in local and national markets.
Demand for Skilled Talent Check out our Demand for Skilled Talent report to learn about employers’ hiring plans and needs.
Labor market overview Stay on top of U.S. Bureau of Labor Statistics and job posting data to learn about today’s hiring market.
Pay and Compensation Highlights Dive deeper into salary and total compensation trends across a range of professional roles and industries.
What's inside the Salary Guide Learn how our salary benchmarks reflect accurate marketplace data through a rigorous, multistep verification process.
The salary benchmarks in the Salary Guide From Robert Half are the result of a rigorous, multistep process designed to reflect projected market trends for 2027. They are based on actual compensation for professionals Robert Half has placed nationwide, along with third-party job posting data from Textkernel that we use for independent validation. Learn more about our methodology.
Browse Jobs Contract Talent Full-Time Talent Consulting Solutions Finance & Accounting Technology Marketing & Creative Legal Administrative & Customer Support Discover Insights Invoice Job Directory Salary Guide Time Reports Create a Job Alert Contact Us About Robert Half Leadership Careers With Us Locations Investor Center Press Supplier Relations Fraud Alert Government Notice Privacy Notice Terms of Use Robert Half Inc. An Equal Opportunity Employer M/F/Disability/Veterans.   Do Not Sell or Share My Personal Information Australia - English Belgium - English Belgium - Nederlands Belgium - Français Brazil - Português Canada - English Canada - Français Chile - Español China - English China - 中文 France - Français Germany - Deutsch Hong Kong, China - English Ireland - English Italy - Italian Japan - English Japan - 日本語 Luxembourg - English Luxembourg - Français Netherlands - English Netherlands - Nederlands New Zealand - English Singapore - English Switzerland - Deutsch Switzerland - English Switzerland - Français United Arab Emirates - English United Kingdom - English United States - English