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Customer Success Manager in Charlotte, NC

Customer Success Manager job description

Customer success managers are responsible for building strong client relationships, ensuring customer satisfaction and driving long-term value through proactive support and engagement. This role facilitates client onboarding, retention and growth, helping customers achieve their goals with the company’s products or services. Customer success managers serve as trusted advisers, working cross-functionally to deliver a seamless and rewarding customer experience.

Typical customer success manager duties:

Serve as the primary point of contact for assigned clients, fostering a positive and productive relationshipGuide new customers through onboarding, training and product adoptionMonitor customer health metrics and proactively address issues to improve satisfaction and retentionCollaborate with sales, product and support teams to resolve client concerns and deliver tailored solutionsIdentify opportunities for account growth, upselling and cross-selling based on customer needsConduct regular check-ins, business reviews and feedback sessions with clientsMaintain accurate records of customer interactions, goals and outcomes in CRM systemsAdvocate for customer needs internally and contribute to product and service improvements

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Salary for Customer Success Manager in Charlotte, NC

71583 - 94311

Low
71583
The candidate is new to the role or has limited experience and is still developing core skills.
Mid
82555
The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.
High
94311
The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

 Job title Low Mid High Customer Service Manager 60871 73934 86474 Account Manager 47809 58259 72628 Customer Experience Specialist 41539 51205 60871 Senior Customer Service Representative 45196 51728 59043 Customer Service Representative 41016 44674 51728 Call Center Representative 40755 46503 55385 Senior Order Entry Specialist 42845 48070 56430 Order Entry Specialist 39971 42845 47025

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The salary benchmarks in the Salary Guide From Robert Half are the result of a rigorous, multistep process designed to reflect projected market trends for 2027. They are based on actual compensation for professionals Robert Half has placed nationwide, along with third-party job posting data from Textkernel that we use for independent validation. Learn more about our methodology.
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