Customer Service Manager in Los Angeles, CA

Customer Service Manager job description

Customer service managers lead teams dedicated to delivering exceptional support and service experiences across multiple channels. This leadership role is responsible for managing daily operations, improving service quality and driving customer satisfaction. Customer service managers work closely with internal departments to resolve issues, implement best practices and ensure consistent service delivery aligned with company standards.

Typical customer service manager duties:

Oversee daily operations of customer service teams across phone, email, chat and in-person support

Monitor service metrics and implement strategies to improve response times and resolution rates

Manage escalated customer issues and ensure timely, effective resolution

Train, coach and mentor customer service representatives to enhance performance and engagement

Develop and maintain service policies, procedures and documentation

Collaborate with product, sales and operations teams to address customer feedback and improve processes

Analyze customer data and trends to identify opportunities for service enhancements

Lead initiatives to improve customer retention and loyalty

Ensure compliance with company standards, industry regulations and service-level agreements

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Business development

Communication, writing and documentation

CRM software proficiency

Customer advocacy

Customer relationship management

Customer service training

KPI reporting

Performance management

Sales

Service quality

Stakeholder management

Salary for Customer Service Manager in Los Angeles, CA

76308 - 108403

Low

76308

The candidate is new to the role or has limited experience and is still developing core skills.

Mid

92683

The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.

High

108403

The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

Projected salaries for related positions

Job title

Low

Mid

High

Customer Success Manager

89735

103490

118228

Account Manager

59933

73033

91045

Customer Experience Specialist

52073

64190

76308

Senior Customer Service Representative

56658

64845

74015

Customer Service Representative

51418

56003

64845

Call Center Representative

51090

58295

69430

Senior Order Entry Specialist

53710

60260

70740

Order Entry Specialist

50108

53710

58950

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