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Medical Customer Service Specialist in Boston, MA

Medical Customer Service Specialist job description

The medical customer service specialist provides support to patients, healthcare providers and insurance representatives by handling inquiries, resolving issues and ensuring accurate information regarding medical services and billing. This role focuses on delivering exceptional customer service while maintaining compliance with healthcare regulations.Working closely with clinical teams, billing departments and administrative staff, the medical customer service specialist manages calls, processes requests and updates patient records. This position plays a key role in enhancing patient satisfaction and supporting operational efficiency.

Typical Medical Customer Service Specialist duties

Respond to patient and provider inquiries regarding appointments, billing and insurance coverage.Verify patient information and update records in electronic health systems.Assist with scheduling appointments and coordinating services across departments.Resolve billing questions and escalate complex issues to appropriate teams.Communicate clearly and professionally with patients, providers and insurance representatives.Maintain compliance with HIPAA and other regulatory requirements during all interactions.Document all customer interactions and ensure accurate data entry.Support administrative tasks related to patient services and revenue cycle processes.

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Salary for Medical Customer Service Specialist in Boston, MA

49210 - 62178

Low
49210
The candidate is new to the role or has limited experience and is building necessary skills.
Mid
53865
The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.
High
62178
The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.
Projected salaries for related positions Job title Low Mid High Medical Coding Manager 87448 98753 112718 Certified Professional Coder 70490 81130 95095 Credentialing Specialist 58188 64838 75810 Intake/Admissions Specialist 52535 56525 60848 Patient Access/Services Specialist 50208 54863 59518 Insurance Authorization Specialist 51870 53865 62178 Medical Scheduler 50540 53533 57190 Medical Data Entry Specialist 48213 52868 58853 Insurance Verification Specialist 49210 52535 61845 Insurance Referral Coordinator 48878 52203 60183 Electronic Medical Records Specialist 44555 47548 51538

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Our starting salary projections come from a rigorous, multistep process so that our numbers accurately reflect the marketplace. They are based on actual compensation for professionals Robert Half has matched with employers across the country and third-party job posting data from Textkernel that we use to independently validate the salary levels. Starting compensation—pay for someone new to a role—can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry, company size and revenue, and demand for the role. To reflect this variability, we report our salary data in three levels: low, mid and high.