7 results for Customer Service Associate jobs

Senior Manager, CS, QA & OF

Tokyo,
remote
Permanent
14.0M - 14.0M JPY / Yearly
Company ProfileDesigns, manufactures, and sells small home and kitchen appliances, including vacuum cleaners, floor care products, kitchen appliances such as air fryers, blenders, and cookers, as well as beauty and home‑environment devices, marketed under two global consumer brands. The RoleLead Customer Service (CS), Quality Assurance (QA), and Operations Fulfillment (OF) to ensure high service quality, operational excellence, and a superior customer experience across retail and direct‑to‑consumer channels.<ul><li>Oversee Customer Service operations, driving service quality, KPI performance, and customer satisfaction</li><li>Lead Quality Assurance frameworks to ensure consistent service standards, compliance, and continuous improvement</li><li>Manage Operations Fulfillment (OF) processes, including order accuracy, delivery performance, and issue resolution</li><li>Partner cross‑functionally with Sales, Supply Chain, and HQ teams to resolve escalations and optimize end‑to‑end operations</li><li>Analyze performance data and implement process improvements to enhance efficiency and customer experience</li><li>Coach and develop managers and team leads</li></ul> Your Skills <ul><li>Experience in Customer Service / QA / Operations, ideally in consumer goods or appliances</li><li>Strong people management, process improvement, and stakeholder collaboration skills</li><li>Data‑driven mindset with experience managing KPIs and service metrics</li><li>Business‑level English (Japanese a plus, if relevant)</li></ul> Location Tokyo Salary14 million yen Reference Number: 06940-0013404204 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/dGFrdS55YW1hc2hpdGEuNTUyMjEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-09T07:14:37Z

Cloud Program & Engagement Lead [FSI software vendor]

Tokyo,
remote
Permanent
22.0M - 26.0M JPY / Yearly
Company Profile Our client is a global market leader in enterprise software, delivering mission-critical solutions to some of the world's largest financial services and insurance organisations. As cloud adoption accelerates across Japan, the company is strengthening its customer-facing program leadership capability to ensure complex transformation programs are delivered successfully and profitably. This is a strategic, high-visibility role sitting at the intersection of delivery, customer engagement, and commercial performance. The Role <ul><li>You will lead end-to-end cloud transformation programs across assigned enterprise accounts. Acting as a trusted advisor to customers and system integrator partners, you will ensure delivery excellence while aligning programs to clear business outcomes.</li><li>This role combines program leadership, executive stakeholder engagement, financial oversight, and pre-sales support.</li></ul> Cloud Program Leadership <ul><li>Lead planning and execution of enterprise cloud transformation programs</li><li>Coordinate key milestones, including performance testing, cutovers, and transition to customer success</li><li>Monitor progress, proactively identify risks, and drive mitigation strategies</li><li>Ensure program outcomes align with agreed business objectives and success criteria</li><li>Oversee complex, multi-stakeholder delivery environments</li></ul> Customer Relationship & Executive Engagement <ul><li>Serve as a trusted delivery partner to senior customer stakeholders and System Integrator (SI) partners</li><li>Provide strategic guidance on platform adoption and optimisation</li><li>Advocate for customer priorities internally, collaborating with Product, Cloud Operations, and Support</li><li>Support governance forums, including steering committees and executive reviews</li></ul> Sales & Pre-Sales Support <ul><li>Contribute to cloud transformation proposals and services estimates</li><li>Engage early in customer discussions to shape delivery approaches and engagement models</li><li>Own small to mid-sized opportunity proposals and support development of Statements of Work (SOWs)</li><li>Identify additional revenue opportunities through strategic account engagement</li></ul> Program Financial Management <ul><li>Track program budgets and forecast delivery costs</li><li>Manage margin, staffing models, and scope alignment to ensure profitability</li><li>Support account-level services revenue and profitability targets</li><li>Ensure seamless transition from implementation to business-as-usual operations and customer success</li></ul> Your Skills <ul><li>Extensive experience in enterprise software delivery, consulting, or transformation programs</li><li>Exposure to highly regulated industries such as Banking, Insurance or Healthcare</li><li>Proven experience in customer-facing leadership roles</li><li>Hands-on experience leading large-scale cloud or SaaS implementations</li><li>Experience coordinating cross-functional delivery teams, partners, and client stakeholders</li><li>Exposure to commercial aspects including proposals, SOWs, and pricing</li><li>Japanese (fluent level); English (Business level)</li></ul> Key Highlights of the Role <ul><li>Lead high-impact, enterprise cloud transformation programs</li><li>Significant exposure to C-level customer stakeholders</li><li>Strategic role combining delivery excellence and commercial responsibility</li><li>Be part of the #1 firm in its industry</li></ul> Location Tokyo Salary 22 - 26 million yen Reference Number: 06940-0013386613 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNjg5OTcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-02-18T08:37:41Z

Value Consultant [Saas/Cloud vendor | FSI]

Tokyo,
remote
Permanent
16.0M - 25.0M JPY / Yearly
Company ProfileOur client is a global market leader in enterprise software, delivering mission-critical solutions to some of the world's largest financial services and insurance organizations. With a strong footprint in Japan and continued investment in strategic growth, the company is expanding its Value Consulting capability to support complex enterprise engagements. This role sits at the intersection of strategy, finance, and enterprise technology. The Role<ul><li>The Value Consultant will partner closely with enterprise sales teams and C-level stakeholders to articulate, quantify, and realize measurable business value from large-scale SaaS investments.</li><li>You will drive structured value discovery, build executive-ready ROI and TCO business cases, and support strategic decision-making across complex customer organizations.</li><li>This is a highly visible, consultative role with direct exposure to CXO leadership.</li></ul> Your Skills <ul><li>8-15+ years of experience in Value Consulting, Strategy Consulting, Value Engineering, or Enterprise SaaS pre-sales</li><li>Experience in working with financial services clients</li><li>Strong experience driving ROI/TCO analysis within complex enterprise environments</li><li>Track record of influencing senior executives on strategic investment decisions</li><li>Strong and executive presentation skills</li><li>Ability to translate technical solutions into strategic business outcomes</li><li>Japanese (native); English (business level)</li></ul> Key Highlights of the Role Business Value Strategy & Execution<ul><li>Drive measurable ROI and strategic value realization for enterprise SaaS customers</li><li>Conduct Business Value Assessments to identify financial and operational impact</li><li>Quantify improvement opportunities and define value realization roadmaps</li><li>Ensure customers can identify, measure, and capture the full value potential of their investment</li></ul> ROI & Financial Modeling<ul><li>Develop detailed ROI and TCO models tailored to customer environments</li><li>Build board-ready financial business cases with granular KPIs and documented benefit rationale</li><li>Translate complex technical capabilities into tangible financial and operational outcomes</li><li>Support customers' investment decisions through data-driven analysis</li></ul> Executive Engagement & Storytelling<ul><li>Influence and engage CXO-level stakeholders through value-based selling</li><li>Facilitate Value Workshops with cross-functional leaders (Business & IT)</li><li>Present strategic narratives that connect technology transformation to business outcomes</li><li>Enable executive alignment on transformation priorities and target operating models</li></ul> Sales & Strategic Alignment<ul><li>Partner with account executives to support account planning and value-focused engagement strategies</li><li>Contribute to complex enterprise sales cycles through structured business value conversations</li><li>Align value messaging with customer pain points, industry dynamics, and strategic initiatives</li><li>Methodology Development</li><li>Enhance and evolve value consulting methodologies, frameworks, and collateral</li><li>Support internal capability building and best-practice sharing</li></ul> Location Tokyo Salary20 - 25 million yen Reference Number: 67040-0013385200 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNzA3OTguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-02-17T08:13:48Z

Forward-Deployed Engineer

Tokyo,
remote
Permanent
15.0M - 15.0M JPY / Yearly
Forward Deployed Engineer - Tokyo A top-tier AI organization is seeking an engineer to drive production deployments of advanced AI models with key enterprise clients in Japan. In this role, you will work closely with customer teams, take ownership of delivery from initial scoping to full launch, and bring back insights from the field to help influence future product direction.What you'll do<ul><li>Partner directly with key customers to understand business needs and technical requirements</li><li>Plan, design, and deliver full-stack solutions through an iterative, experiment-led process</li><li>Own execution across multiple workstreams, including scoping, prioritization, development, and user adoption</li><li>Recognize repeatable solutions and help build internal best practices</li><li>Communicate effectively with engineering, product, and customer stakeholder groups</li></ul>What you need<ul><li>4+ years of experience in software engineering or customer-facing technical roles</li><li>Demonstrated success delivering solutions quickly in fast-moving, unclear environments</li><li>Background in generative AI or machine learning deployments, as well as cloud and network architecture</li><li>Strong skills in React or Next.js on the frontend and Python, Node.js, or related tools on the backend</li><li>Native-level or fully fluent Japanese and English, both spoken and written</li><li>Availability to travel up to 50% for customer visits and on-site work</li></ul>Nice to have<ul><li>Experience as a founder or as an engineer at an early-stage startup</li><li>Experience with relational databases such as Postgres or MySQL</li></ul>Logistics: Based in Tokyo with a hybrid schedule of 3 office days per week; relocation support is provided.Salary15 million yen Reference Number: 67040-0013408084 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/RGFuaWVsLkJhbWZvcmQuODA3OTcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-21T08:45:31Z

Senior Sales Manager [Fintech / Credit Risk]

Tokyo,
remote
Permanent
15.0M - 18.0M JPY / Yearly
Company ProfileOur client is a well-established international financial services and risk intelligence organization with a strong global presence. With decades of expertise supporting corporate clients in managing credit risk, the company is now accelerating the growth of its fastest-growing divisions in Japan - targeting 40% year-over-year growth this fiscal year. This is a rare opportunity to lead and scale a strategic business unit within a well-established yet entrepreneurial environment in a white space with lots of room to grow both personally and as a key member of their Japan business. The RoleOur client is seeking an experienced and commercially driven leader to expand their new 'data' products market share across assigned territories. This is a high-impact role focused on driving revenue growth and positioning the solutions as a leading risk intelligence offering in the market. Go-To-Market Strategy & Execution - Develop and execute a clear GTM strategy across all channels: direct sales, partnerships, cross-sell and sell-through models, including trade-tech platforms - Analyse the competitive landscape and define winning strategies - Translate medium-term objectives and long-term vision into actionable business plans Revenue Growth & Channel Development - Drive incremental BI revenue through new and existing partnerships - Build, manage, and maintain a strong and predictable sales pipeline - Provide accurate sales forecasting and progress reporting Stakeholder & Team Leadership - Act as a strategic partner to regional and global stakeholders in shaping business and account plans - Guide and nurture sales team members as the market grows Product & Market Feedback - Work closely with product teams to advocate for enhancements aligned with local market requirements and regulatory standards -Provide structured market feedback to support innovation and competitiveness Market Presence & Brand Positioning - Represent the Business Information division at industry events - Build presence within targeted industries through associations and presentations - Partner with marketing to develop compelling, market-relevant content - Enable and train partners and team members to effectively position and sell BI solutions Customer Success - Ensure client NPS scores meet or exceed global benchmarks - Maintain strong executive-level relationships with clients and partners Your Skills - 10-15 years of experience in direct and/or channel sales - 3-5 years in a role requiring expansion of new products into new markets or client segments - Proven experience in enterprise consultative sales - Strong experience defining and executing GTM strategies with measurable results - Background in data services, credit/risk intelligence, or risk management solutions - Japanese (native); English (business level) Location Tokyo Salary15 - 18 million yen Reference Number: 06940-0013387383 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNzk2NzIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-02-19T05:09:20Z

In-House Legal Counsel

Tokyo,
remote
Permanent
12.0M - 18.0M JPY / Yearly
Company ProfileA global manufacturing leader with a strong Japanese heritage and operations across Asia, Europe, and the Americas. The company is known for its precision engineering, industrial innovation, and long‑term customer partnerships, operating in a highly international and compliance‑driven environment. The Japan headquarters plays a central role in governance, decision‑making, and coordination with overseas entities. The Role<ul><li>We are seeking a Legal Counsel / Legal Advisor to support the Japan business and work closely with regional and global stakeholders. This role will provide legal advice across a broad range of corporate matters, ensuring legal compliance while enabling the business to operate efficiently and responsibly.</li><li>The position offers exposure to cross‑border legal matters, internal governance, and collaboration with global legal teams, making it ideal for a lawyer who enjoys working in an international, business‑partnering role.</li></ul> Your Skills <ul><li>Qualified legal professional with experience in corporate law, ideally within a manufacturing, industrial, or multinational environment</li><li>Hands‑on experience reviewing and advising on contracts, corporate governance, and compliance matters</li><li>Ability to partner with business stakeholders and provide practical, commercially minded legal advice</li><li>Native‑level Japanese (business‑critical for documentation and stakeholder interaction)</li><li>Business‑level English for communication with regional and global teams</li><li>Organized, detail‑oriented, and comfortable working independently in a matrix organization</li></ul> Key Highlights of the Role <ul><li>In‑house legal position within a globally recognized Japanese manufacturer</li><li>Exposure to international contracts and cross‑border legal issues</li><li>Broad role covering corporate, compliance, and business support matters</li><li>Stable environment with long‑term career development potential</li><li>Tokyo‑based role with regular interaction with overseas stakeholders</li></ul> Location Tokyo Salary12 - 18 million yen Reference Number: 06940-0013421056 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjM0NTA1LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-08T06:25:51Z

Data Scientist

Tokyo,
remote
Permanent
8.0M - 12.0M JPY / Yearly
The Role<ul><li>Work on data-driven decision making across core business functions</li><li>Partner with product, marketing, and leadership to optimize performance</li><li>Translate complex data into strategic insights and business actions</li><li>Opportunity to influence key product and growth initiatives</li></ul>What You'll Do<ul><li>Analyze large-scale user and transaction data to identify trends and opportunities</li><li>Support development of predictive and analytical frameworks</li><li>Define and track key business and product performance metrics</li><li>Collaborate cross-functionally to improve customer experience and operational efficiency</li><li>Provide insights that drive strategic decisions and future product direction</li></ul> Your Skills <ul><li>3-6 years in data science / analytics</li><li>Strong skills in SQL + Python (or similar)</li><li>Experience working with complex datasets in a business context</li><li>Ability to communicate insights to non-technical stakeholders</li><li>Curious, proactive, and comfortable with ambiguity</li></ul> Key Highlights of the Role <ul><li>High visibility role with direct business impact</li><li>Work closely with senior stakeholders</li><li>Blend of analytics + strategy + product thinking</li><li>International, fast-paced fintech environment</li></ul> Location Tokyo Salary8 - 12 million yen Reference Number: 06940-0013417953 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/TGluaC5EYW5nLjI2NzkzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-04-14T07:09:28Z