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Lead Customer Success Manager
<p>Lead Customer Success manage with Data Intelligence Market Leader<br /><br /><strong>**Company Overview**</strong><br />#1 domestic vendor in data catalog market, next-gen metadata management platform serving blue-chip enterprises (manufacturing, telecom, finance, retail).<br /><br /><strong>**Role Uniqueness**</strong><br />-Lead Customer Evangelist = strategic advisor + change management consultant, not traditional customer success<br />- Designing organizational transformation roadmaps, working with C-suite on cross-departmental data initiatives.<br />- Strategic Focus: Scale customer success org, deepen enterprise relationships, drive product-led growth through customer advocacy while building ecosystem partnerships.<br /><br /><strong>**Culture:**</strong><br />-Startup agility meets enterprise execution, customer-obsessed, CEO-involved hiring, flat organization with direct decision-maker access, innovation-first problem-solving approach.<br /><br /><strong>**Growth Stage:**</strong><br />-Strong enterprise retention, expanding deal sizes, sustainable premium pricing, Tokyo HQ with hybrid work model, positioned for APAC expansion.<br /><br /><strong>**Ideal Candidate:**</strong><br />-Strategic consulting background, comfortable with ambiguity, enterprise relationship building, passionate about data transformation potential, startup mindset with enterprise-grade professionalism.<br />- Project leadership experience, consulting background (management/strategy/IT), proven ability to mobilize teams and drive strategic initiatives from conception to delivery.</p><p>Reference Number: 06940-0013300932</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/V2F0dW55dS5TaXJpcGFpcm9qLjI4MjI2LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • Tokyo,
  • remote
  • Permanent
  • 12.0M - 14.0M JPY / Yearly
  • <p>Lead Customer Success manage with Data Intelligence Market Leader<br /><br /><strong>**Company Overview**</strong><br />#1 domestic vendor in data catalog market, next-gen metadata management platform serving blue-chip enterprises (manufacturing, telecom, finance, retail).<br /><br /><strong>**Role Uniqueness**</strong><br />-Lead Customer Evangelist = strategic advisor + change management consultant, not traditional customer success<br />- Designing organizational transformation roadmaps, working with C-suite on cross-departmental data initiatives.<br />- Strategic Focus: Scale customer success org, deepen enterprise relationships, drive product-led growth through customer advocacy while building ecosystem partnerships.<br /><br /><strong>**Culture:**</strong><br />-Startup agility meets enterprise execution, customer-obsessed, CEO-involved hiring, flat organization with direct decision-maker access, innovation-first problem-solving approach.<br /><br /><strong>**Growth Stage:**</strong><br />-Strong enterprise retention, expanding deal sizes, sustainable premium pricing, Tokyo HQ with hybrid work model, positioned for APAC expansion.<br /><br /><strong>**Ideal Candidate:**</strong><br />-Strategic consulting background, comfortable with ambiguity, enterprise relationship building, passionate about data transformation potential, startup mindset with enterprise-grade professionalism.<br />- Project leadership experience, consulting background (management/strategy/IT), proven ability to mobilize teams and drive strategic initiatives from conception to delivery.</p><p>Reference Number: 06940-0013300932</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/V2F0dW55dS5TaXJpcGFpcm9qLjI4MjI2LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2025-09-19T04:59:53Z

Lead Customer Success Manager Job in Tokyo | Robert Half