Company ProfileA global Fortune 500 company, provider of software solutions for Manufacturing industry. Enable manufacturers to optimize their product development, production, and maintenance processes, thereby enhancing their competitiveness in the global market. The RoleAs a Customer Success Manager, you'll be the trusted advisor for Enterprise and Strategic accounts, managing the complete customer journey from onboarding through value realization. You'll work closely with customers to ensure they successfully adopt our SaaS solutions and achieve measurable business outcomes. Key Responsibilities:<ul><li>Own all post-sales activities to drive measurable business value for customers using our cloud products</li><li>Lead quarterly business reviews with C-suite executives such as CIOs, CTOs, and CEOs</li><li>Guide customers through onboarding, focusing on fast time-to-value and achievement of their specific business goals</li><li>Understand customer requirements and create realistic, achievable outcome plans</li><li>Develop and execute Customer Success Plans to maximize solution adoption</li><li>Build strong relationships with customer executives and team members</li><li>Conduct regular check-ins, business reviews, webinars, and mentoring sessions</li><li>Create scalable processes and collaborate across internal teams (Sales, Support, Product, Renewals)</li><li>Advocate for customer needs and provide feedback to improve our services</li></ul> Required Experience:<ul><li>5+ years in customer-facing B2B roles</li><li>Background in Customer Success, Sales, Pre-Sales, Consulting, or Project Management</li><li>Understanding of IT/Cloud/SaaS technology and how it creates business value</li><li>Strong organizational skills with ability to work across multiple teams</li><li>Excellent communicator who can inspire and influence customers and colleagues</li><li>Quick learner who adapts well to change in global environments</li><li>Fluent in Japanese with business-level English proficiency</li></ul> Your Skills <ul><li>Background in Automotive or Manufacturing industries</li><li>Proven ability to engage with C-level executives and business decision-makers</li><li>Experience leading transformation or program management initiatives</li></ul> Key Highlights of the Role <ul><li>English working environment: New CSM team in Japan, report to overseas, also work closely with global team members</li><li>This vendor is well-respected by clients due to its high-quality products, and the strong relationship balance makes it easy to handle customer-facing activities</li><li>Good office access in Tokyo, hot desk, flexile remote work</li></ul> Location Tokyo Salary10 - 17 million yen Reference Number: 06940-0013348585By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<hr />「応募」をクリックすることにより、お客様はロバート・ハーフ（以下、当社）のプライバシー通知（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）に同意したものとみなされます。 応募書類には、人種、信条、社会的身分、病歴、犯罪の経歴などの要配慮個人情報や、配偶者、扶養家族など採用選考に無関係な情報を含めないようご注意ください。記載する情報はすべて正確かつ真実であること、また、ハイパーリンクを含める場合には、安全性と信頼性が確保されていることをご確認ください。<img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uMDY4ODUuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">

Tokyo,
remote
Permanent
10.0M - 17.0M JPY / Yearly
Company ProfileA global Fortune 500 company, provider of software solutions for Manufacturing industry. Enable manufacturers to optimize their product development, production, and maintenance processes, thereby enhancing their competitiveness in the global market. The RoleAs a Customer Success Manager, you'll be the trusted advisor for Enterprise and Strategic accounts, managing the complete customer journey from onboarding through value realization. You'll work closely with customers to ensure they successfully adopt our SaaS solutions and achieve measurable business outcomes. Key Responsibilities:<ul><li>Own all post-sales activities to drive measurable business value for customers using our cloud products</li><li>Lead quarterly business reviews with C-suite executives such as CIOs, CTOs, and CEOs</li><li>Guide customers through onboarding, focusing on fast time-to-value and achievement of their specific business goals</li><li>Understand customer requirements and create realistic, achievable outcome plans</li><li>Develop and execute Customer Success Plans to maximize solution adoption</li><li>Build strong relationships with customer executives and team members</li><li>Conduct regular check-ins, business reviews, webinars, and mentoring sessions</li><li>Create scalable processes and collaborate across internal teams (Sales, Support, Product, Renewals)</li><li>Advocate for customer needs and provide feedback to improve our services</li></ul> Required Experience:<ul><li>5+ years in customer-facing B2B roles</li><li>Background in Customer Success, Sales, Pre-Sales, Consulting, or Project Management</li><li>Understanding of IT/Cloud/SaaS technology and how it creates business value</li><li>Strong organizational skills with ability to work across multiple teams</li><li>Excellent communicator who can inspire and influence customers and colleagues</li><li>Quick learner who adapts well to change in global environments</li><li>Fluent in Japanese with business-level English proficiency</li></ul> Your Skills <ul><li>Background in Automotive or Manufacturing industries</li><li>Proven ability to engage with C-level executives and business decision-makers</li><li>Experience leading transformation or program management initiatives</li></ul> Key Highlights of the Role <ul><li>English working environment: New CSM team in Japan, report to overseas, also work closely with global team members</li><li>This vendor is well-respected by clients due to its high-quality products, and the strong relationship balance makes it easy to handle customer-facing activities</li><li>Good office access in Tokyo, hot desk, flexile remote work</li></ul> Location Tokyo Salary10 - 17 million yen Reference Number: 06940-0013348585By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<hr />「応募」をクリックすることにより、お客様はロバート・ハーフ（以下、当社）のプライバシー通知（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）に同意したものとみなされます。 応募書類には、人種、信条、社会的身分、病歴、犯罪の経歴などの要配慮個人情報や、配偶者、扶養家族など採用選考に無関係な情報を含めないようご注意ください。記載する情報はすべて正確かつ真実であること、また、ハイパーリンクを含める場合には、安全性と信頼性が確保されていることをご確認ください。<img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uMDY4ODUuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2025-12-10T01:21:56Z