<p><strong>Company Profile</strong></p><p>A global medical technology company dedicated to improving patient outcomes through innovative healthcare solutions. The organization develops and delivers a broad portfolio of medical devices, digital technologies, and services used by healthcare professionals worldwide. With a strong commitment to innovation, quality, and operational excellence, the company supports healthcare providers in delivering better patient care.</p><p> </p><p><strong>The Role</strong></p><ul><li>Lead the IT Helpdesk and PC Support functions, ensuring high-quality end-user support and service delivery across the Japan organization.</li><li>Manage IT infrastructure support activities, including hardware lifecycle management, software deployment, asset management, and incident resolution.</li><li>Partner with regional and global IT teams to drive service improvements, standardization, cybersecurity compliance, and user satisfaction initiatives.</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Proven experience managing IT Helpdesk, Desktop Support, or End-User Computing (EUC) functions in a multinational environment.</li><li>Strong leadership skills with experience managing vendors, support teams, and IT service improvement projects.</li><li>Business-level Japanese and English communication skills, with the ability to collaborate effectively with local and global stakeholders.</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>Lead a critical IT support function that directly impacts employee productivity and business operations.</li><li>Collaborate closely with regional and global IT teams in a highly international environment.</li><li>Drive digital workplace initiatives, service enhancement projects, and continuous process improvements.</li></ul><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>18 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013464761</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjAzNjA4LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">