<p><strong>Job Description</strong></p><p>This role is responsible for back-office support for the online store customer service function as well as EC and retail operations.<br />The position supports smooth day-to-day operations through customer inquiry handling, internal coordination, data entry, inventory adjustments, sales verification, and administrative tasks.<br /><em>No phone support is required.</em></p><p><strong>The Role</strong></p><ul><li>Handle customer inquiries that cannot be resolved at the initial stage and escalate them to the appropriate internal departments</li><li>Follow up with customers after issues have been resolved</li><li>Register and update product pricing, and respond to related inquiries</li><li>Maintain and manage master data</li><li>Process inventory transfers, inventory adjustments, and order cancellations</li><li>Input shipping, return, and trade-in related data</li><li>Manage orders for buy-online-pickup-in-store services</li><li>Review and reconcile sales data</li><li>Input stocktaking data and organize month-end closing documents</li><li>Prepare various application forms and purchase orders</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>4 - 5.7 million yen</p><p><strong> </strong></p><p>Reference Number: 67040-0013537613</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure</em><br /> <br /> </p><img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjAzOTQ4LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">