6 results for Junior It Support Engineer in Tilehurst, Reading

Desktop Support Engineer

London, London
remote
Permanent
35000 - 40000 GBP / Yearly
IT Support Technician Location: Central London Salary: £35,000 - £40,000 Type: Full-time, PermanentA leading, fully regulated financial services firm is seeking an IT Support Technician to join its growing technology team. This is an excellent opportunity for someone with at least 18 months' experience in a helpdesk environment who wants to develop their technical capability within a professional, high-performing environment.About the Role You will provide day-to-day technical support to users across the business, ensuring colleagues receive an efficient, friendly and reliable service. The role includes user support, system administration and broader IT operations, with exposure to Microsoft technologies, cloud platforms and security tools.Key Responsibilities<ul data-start="876" data-end="1651"><li data-start="876" data-end="946">Desktop support and troubleshooting in a Windows 10/11 environment</li><li data-start="947" data-end="970">Remote user support</li><li data-start="971" data-end="1076">Administration of Active Directory, Exchange Online, Office 365, Azure and other third-party services</li><li data-end="1133" data-start="1077">Support and administration of Microsoft Dynamics CRM</li><li data-start="1134" data-end="1177">Daily systems and infrastructure checks</li><li data-end="1247" data-start="1178">Installing and configuring new hardware, software and peripherals</li><li data-end="1272" data-start="1248">Onboarding new staff</li><li data-end="1317" data-start="1273">Maintaining and managing Windows servers</li><li data-end="1393" data-start="1318">Creating and updating documentation for all IT processes and procedures</li><li data-end="1447" data-start="1394">Business Continuity and Disaster Recovery testing</li><li data-start="1448" data-end="1502">Anti-virus, firewall and cyber security monitoring</li><li data-start="1503" data-end="1528">Backup administration</li><li data-end="1565" data-start="1529">Licensing and printer management</li><li data-end="1595" data-start="1566">Delivering staff training</li><li data-start="1596" data-end="1651">Supporting all other aspects of daily IT operations</li></ul>Skills & Experience Required<ul data-start="1688" data-end="2054"><li data-start="1688" data-end="1782">Minimum 18 months' IT support experience within a regulated financial services environment</li><li data-end="1824" data-start="1783">Strong desktop troubleshooting skills</li><li data-start="1825" data-end="1880">Excellent analytical skills and attention to detail</li><li data-start="1881" data-end="1943">Strong communication skills with a customer-first approach</li><li data-end="1990" data-start="1944">Calm under pressure, flexible and reliable</li><li data-start="1991" data-end="2054">Good knowledge of Microsoft operating systems (Windows 10/11)</li></ul>Professional StandardsAs part of a regulated organisation, you will be expected to:<ul data-end="2398" data-start="2149"><li data-start="2149" data-end="2208">Follow FCA, FSMA and all internal compliance procedures</li><li data-start="2209" data-end="2255">Keep documentation accurate and up to date</li><li data-start="2256" data-end="2336">Maintain CPD and stay informed on relevant legislative and technical changes</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC42MzEzNS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-12-04T12:12:35Z

Senior Field Engineer

City of London, London
remote
Permanent
40000 - 45000 GBP / Yearly
<h2 data-end="310" data-start="281">Senior IT Field Engineer</h2><h3 data-end="432" data-start="367">Lead from the front and help shape a growing service function</h3>We are a fast-growing, forward-thinking Internet Service Provider transforming how commercial landlords deliver connectivity to their buildings. The business has quickly become a trusted partner to commercial clients across London, delivering modern, reliable telecoms and data solutions.We're now looking for an experienced Senior IT Field Engineer to join our service delivery function. This role is ideal for someone who enjoys being hands-on while also mentoring others, improving processes and helping to shape how technical support is delivered. For the right person, there is a clear pathway into a Service Desk Manager position.<h3 data-start="1082" data-end="1095">About you</h3>You'll be a great fit if you are someone who:<ul data-start="1144" data-end="1643"><li data-start="1144" data-end="1204">Is highly trustworthy, professional and leads by example</li><li data-start="1205" data-end="1282">Has strong technical foundations and enjoys sharing knowledge with others</li><li data-start="1283" data-end="1341">Is driven, accountable and takes ownership of outcomes</li><li data-start="1342" data-end="1419">Is customer-focused and confident managing expectations with stakeholders</li><li data-start="1420" data-end="1499">Brings calm, positive leadership in fast-moving or high-pressure situations</li></ul><h3 data-start="1645" data-end="1657">The role</h3>As a Senior IT Field Engineer, you will balance hands-on field work with leadership responsibilities. You'll attend customer sites to activate and support connectivity services while also acting as a technical escalation point for the wider team.You'll work closely with the service desk, account managers, suppliers and building management teams to ensure smooth onboarding, rapid issue resolution and a consistently high standard of service.<h3 data-start="2447" data-end="2471">Key responsibilities</h3><ul data-end="3321" data-start="2473"><li data-end="2583" data-start="2473">Leading by example on customer sites, activating services and resolving complex IT and connectivity issues</li><li data-end="2658" data-start="2584">Acting as an escalation point for the service desk and field engineers</li><li data-start="2659" data-end="2729">Mentoring and coaching junior engineers, both on-site and remotely</li><li data-end="2834" data-start="2730">Working closely with the service desk to improve ticket handling, communication and resolution times</li><li data-start="2835" data-end="2925">Liaising with account managers and keeping customers informed on progress and outcomes</li><li data-start="2926" data-end="3012">Coordinating with suppliers and network operators on installs, faults and projects</li><li data-start="3013" data-end="3096">Arranging site access and managing relationships with building management teams</li></ul><h3 data-end="3360" data-start="3323">Skills and experience (desirable)</h3><ul data-end="3924" data-start="3362"><li data-end="3436" data-start="3362">Strong background in IT support, field engineering or service delivery</li><li data-start="3437" data-end="3526">Excellent communication skills and confidence dealing with customers and stakeholders</li><li data-start="3527" data-end="3599">Solid understanding of fibre, leased lines and business connectivity</li><li data-start="3600" data-end="3656">Good networking knowledge and troubleshooting skills</li><li data-end="3785" data-start="3722">Experience mentoring, coaching or informally leading others</li><li data-start="3859" data-end="3924">Ambition to move into a leadership or service management role</li></ul><h3 data-start="3926" data-end="3940">Why apply?</h3><ul data-end="4298" data-start="3942"><li data-end="4002" data-start="3942">Step into a senior role with real influence and autonomy</li><li data-end="4075" data-start="4003">Play a key part in developing engineers and shaping service delivery</li><li data-start="4076" data-end="4136">Clear progression toward a Service Desk Manager position</li><li data-end="4298" data-start="4212">Join an ambitious, supportive business where leadership is recognised and rewarded</li></ul>If you're an experienced engineer looking for the next step in your career, combining technical delivery with leadership and progression, we'd love to hear from you.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC41NzA3Mi4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-12-30T12:15:07Z

Global CRM Support Specialist

London, London
remote
Permanent
50000 - 65000 GBP / Yearly
This role invites a detail-ready, systems-aware specialist into a global CRM environment where marketing operations pulse across regions and time zones.Your focus is to keep CRM programs healthy, tuned, and steadily improving. You will partner with market teams, digital specialists, and technical groups to translate strategy into executable workflows, ensure campaigns run smoothly, and maintain a clear view of data, audiences, and platform behaviour.This role requires proven success with Salesforce Marketing Cloud. Global CRM Support Specialist Key Responsibilities: * Serve as the frontline resource for CRM colleagues worldwide, responding to operational and technical questions with clarity and efficiency. * Coordinate CRM processes end to end, from gathering requirements to confirming delivery timelines and verifying outcomes. * Guide markets in designing A/B experiments, multivariate tests, and automated journeys that adapt to customer behavior. * Build and refine audience segments using SQL queries, structured filters, and data relationships. * Create and maintain dynamic or personalized emails and landing pages in Salesforce Marketing Cloud, overseeing test contacts, content rules, and subscriber groups. * Perform thorough quality assurance across templates, devices, and browsers to ensure each journey operates consistently. * Collaborate with technical teams to release new features, integrations, and automations that strengthen reporting and operational agility. * Produce training guides, how-to notes, and reference materials that help marketing teams work confidently and independently. * Pinpoint opportunities for streamlined processes, automation gains, and improved use of SFMC's advanced features. * Support global adoption of emerging CRM practices, tools, and platform updates.Ideal Global CRM Support Specialist Profile: * You communicate with precision and can translate difficult technical concepts into friendly, usable explanations. * You notice anomalies quickly and approach troubleshooting with logical steadiness. * You understand the essentials of deliverability, including DNS, IP behavior, DKIM, bounce types, and sender reputation. * You have hands-on experience with A/B tests and iterative optimization based on measurable insights. * You adapt gracefully to shifting priorities and maintain a steady workflow. * You manage time effectively and prioritize tasks based on impact and urgency. * You keep your knowledge fresh by following CRM trends and SFMC enhancements.Global CRM Support Specialist Qualifications & Experience * Bachelor's or Master's degree in a relevant discipline. * At least one year of direct experience working inside Salesforce Marketing Cloud. * SFMC Email Specialist or Administrator certification is a welcomed advantage. * Strong technical communication and support experience. * Working knowledge of Journey Builder, Automation Studio, Email Studio, Mobile Studio, and Interaction Studio. * Familiarity with SQL, AMPscript, HTML, CSS, JavaScript, and SOQL. * Demonstrated ability to solve complex issues with limited supervision. * Fluency in written and spoken English.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q2Fyb2xpbmUuR3JhaW5nZXIuOTgyNDEuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-11-11T09:17:23Z

Director of IT & AI

London, London
remote
Permanent
100000 - 135000 GBP / Yearly
Director, IT & AI Infrastructure - Central London - BioTech£100K - £140k, Bonus & BenefitsRobert Half a partnered with a fast-scaling BioTech based in London.Relentless Medicine Discovery Needs Relentless Technology!The way medicines are discovered today is too slow. We believe patients deserve better - and faster. That requires unconventional thinking, advanced computation, and a relentless drive to do things differently.We are an ambitious biotech organisation uniting AI, computation, and RNAi to accelerate the discovery of differentiated therapies with real-world impact. Our teams thrive on complexity, creativity, and collaboration, and we move quickly to turn insight into action.As we continue to scale, we are seeking a Director of IT & AI Infrastructure to lead our enterprise technology, security, and AI enablement strategy at a pivotal moment in our journey.The RoleReporting to the VP, Head of Applied AI & Informatics, this role owns enterprise IT operations, cloud infrastructure, cybersecurity, and AI enablement across the organisation. You will be accountable for safeguarding systems, data, and intellectual property, while ensuring our technology estate actively accelerates R&D and commercial productivity.This is a highly visible leadership role at the intersection of IT, security, AI, and biotech R&D, offering the opportunity to shape how AI is embedded responsibly and effectively across the business.What You'll DoInfrastructure & Operations<ul><li>Lead Microsoft 365 and end-user computing environments</li><li>Oversee AWS cloud architecture supporting discovery and computational platforms</li><li>Ensure availability, performance, backup, and disaster recovery readiness</li><li>Establish infrastructure standards, documentation, and operational best practice</li><li>Deploy AI-enabled IT automation for monitoring, support, and knowledge management</li><li>Partner with internal AI teams to support secure and efficient AI workloads</li></ul>Security & Compliance<ul><li>Own the end-to-end cybersecurity posture across all systems</li><li>Implement access controls, monitoring, and incident response frameworks</li><li>Maintain compliance with GDPR, SOC 2 and other relevant standards</li><li>Conduct regular security audits, penetration testing, and risk assessments</li><li>Manage third-party vendors and security risk</li><li>Govern secure use of enterprise AI platforms (e.g. generative AI tools), protecting IP and sensitive data</li><li>Define and enforce responsible AI, data sharing, and access control policies</li></ul>Strategy & Leadership<ul><li>Develop and deliver a multi-year IT and AI infrastructure roadmap</li><li>Evaluate emerging technologies relevant to biotech, R&D, and computational science</li><li>Define IT governance and risk management aligned to regulatory needs</li><li>Own IT budget, licensing, and vendor relationships</li><li>Partner with R&D leadership on capacity planning and infrastructure strategy</li><li>Drive enterprise adoption of secure AI tools, including training teams to embed AI into daily workflows</li><li>Advise senior leadership on AI, security, and operational efficiency</li></ul>Skills & ExperienceEssential<ul><li>8+ years in senior IT or infrastructure leadership roles, ideally in regulated environments (biotech, pharma, healthcare)</li><li>Strong experience managing AWS production environments</li><li>Proven success building and maturing enterprise security programmes</li><li>Hands-on expertise with Microsoft 365 and identity platforms (Azure AD / Entra ID)</li><li>Deep understanding of IAM, network security, and encryption</li><li>Degree in Computer Science, Engineering, or equivalent experience</li><li>Working knowledge of enterprise AI platforms and architectures</li><li>Experience defining or governing AI use in data-sensitive or regulated settings</li><li>Ability to translate AI opportunity and risk into practical enterprise outcomes</li></ul>Nice to Have<ul><li>Experience in high-growth or early-stage biotech/pharma</li><li>Familiarity with GxP, HIPAA, or similar frameworks</li><li>Exposure to data platforms, MLOps, or AI/ML infrastructure in R&D contexts</li><li>Ownership of SOC 2 or similar certifications</li></ul>BenefitsCommitted to Care<ul><li>Healthcare, pension/401(k), and life assurance</li></ul>Celebrating Success<ul><li>Competitive salary, performance-related bonus, and recognition awards</li></ul>Unlocking Potential<ul><li>Dedicated personal development time and learning budget</li></ul>Enjoying Life<ul><li>Social and wellbeing initiatives and a competitive holiday/PTO policy</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi4wMDQzNS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-01-02T10:35:08Z

IT Governance Coordinator

Wantage, Oxfordshire
remote
Permanent
- GBP / Yearly
Exciting opportunity for applicants with a real interest in cyber security and GRC to join a global business based in Wantage as IT Governance Coordinator, offering excellent development opportunities and chance to support international cyber security initiatives! The roleAs IT Governance Coordinator, you'll join an international team and support governance, risk & compliance initiatives within cyber security. This will include:<ul><li>risk management (risk assessments, maintaining risk register etc.)</li><li>ensuring IT governance, policies, standards and processes are maintained and adhered to</li><li>supporting on an ISO 27001 implementation (maintaining ISMS, supporting audits etc.)</li><li>work closely with IT and infrastructure teams, supporting various cyber security activities (e.g. vulnerability management, incident response etc.)</li></ul> About youApplicants for the IT Governance Coordinator will:<ul><li>have experience gained in an IT governance, cyber security or compliance / GRC focused role(s)</li><li>familiarity with ISO 27001 and other frameworks </li><li>excellent attention to detail, strong analytical approach and documentation skills </li><li>strong communicator</li></ul> On offerCompetitive salary and benefits including bonus, generous pension, 25 days annual leave, as well as excellent career prospects and professional development. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjY3MjA5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-12-10T15:55:21Z

Cyber Security Manager

Chippenham, Wiltshire
remote
Permanent
85000 - 95000 GBP / Yearly
Robert Half has partnered with a fast-growing global client based near Chippenham to recruit for a Cyber Security Manager role. Paying up to £95,000 with company bonus and fantastic benefits and remote working (with occasional trips to Chippenham office as and when needed). This is a newly created position where the role is a 50/50 split between strategic oversight and hands-on delivery. It involves direct collaboration with wider IT teams and business stakeholders to ensure secure practices and maintain alignment with business objectives.The Role<ul><li>Deliver the Global Cyber Security Strategy regionally, aligning with business needs and regulations, and advising leadership on security investments and resource priorities</li><li>Maintain and evolve security tools and platforms (e.g. SIEM/XDR, endpoint protection, gateways), ensuring optimal utilisation and effectiveness.</li><li>Drive the development of threat hunting and vulnerability management practices, ensuring proactive identification and mitigation of risks across systems and infrastructure.</li><li>Track emerging threats and recommend updates to policies, standards, and procedures.</li><li>Oversee daily security operations, including monitoring, vulnerability management, and incident response.</li><li>Lead and mature the regional incident response function, coordinating with global teams on high-severity events and driving continuous improvement.</li><li>Manage regional security governance, including policy reviews, ITSM processes, KPIs, and reporting.</li><li>Act as the primary contact for operational cyber matters, providing clear, timely communication to stakeholders and leadership.</li></ul>About You <ul><li>Demonstrable experience in cyber security operations, including incident management, threat monitoring, and vulnerability management.</li><li>Familiarity with regulatory frameworks within region and best practices (such as ISO 27001, NIST CSF, Cyber Essentials).</li><li>Professional certifications - CISSP, CISM, ISO27001</li></ul>On Offer <ul><li>Salary up to £95,000</li><li>Company bonus</li><li>25 days annual leave</li><li>Remote working (occasional visits to office near Chippenham)</li><li>Enhanced pension contribution</li><li>Private medical insurance</li><li>Life assurance - 3x annual salary</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um94eS5MYXcuMTQwOTYuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-01-05T13:34:49Z