3 results for Customer Servicessuccess Manager in Abertawe, Swansea

Credit Control Clerk

Cardiff, Cardiff
remote
Contract
27000 - 30000 GBP / Yearly
<h1>Credit & Collections Specialist</h1><h2>Position Summary</h2>We are seeking a proactive, detail oriented, and commercially minded Credit & Collections Specialist to join the Finance team. The successful candidate will be responsible for managing the accounts receivable portfolio, minimising credit risk, improving cash flow, and building strong relationships with customers. This role requires close collaboration with Sales, Customer Success, Billing, and Finance teams to ensure timely collections while delivering an exceptional customer experience.As a key member of the Finance department, you will play a critical role in supporting the company's financial health by ensuring outstanding invoices are collected efficiently, customer accounts remain accurate, and credit policies are consistently applied.<h2>Key Responsibilities</h2><ul data-spread="false"><li>Manage the end-to-end accounts receivable and credit control process for a portfolio of customers.</li><li>Monitor customer accounts to ensure invoices are paid within agreed payment terms.</li><li>Proactively contact customers via email and telephone to collect outstanding payments and resolve overdue balances.</li><li>Build and maintain positive relationships with customers while ensuring prompt payment.</li><li>Assess new customer credit applications and recommend appropriate credit limits based on financial risk.</li><li>Review customer credit limits and payment performance regularly.</li><li>Reconcile customer accounts and investigate payment discrepancies, deductions, and disputed invoices.</li><li>Collaborate with Sales, Customer Success, Billing, and Operations teams to resolve billing issues that may delay payment.</li><li>Negotiate payment plans and settlement arrangements where appropriate.</li><li>Produce weekly and monthly aged receivables reports, collection forecasts, and KPI reports for management.</li><li>Escalate high-risk accounts and recommend appropriate recovery actions.</li><li>Support month-end and year-end financial close activities related to accounts receivable.</li><li>Maintain accurate customer records within the ERP/Finance system.</li><li>Ensure compliance with internal financial controls, company credit policies, and applicable regulations.</li><li>Identify opportunities to improve credit control processes through automation and continuous improvement initiatives.</li></ul><h2>Qualifications & Experience</h2><ul data-spread="false"><li>Bachelor's degree in Accounting, Finance, Business Administration, or a related discipline.</li><li>3+ years of experience in Credit Control, Accounts Receivable, or Finance, preferably within a technology or SaaS environment.</li><li>Experience managing B2B customer accounts and commercial collections.</li><li>Strong understanding of credit management principles and financial risk assessment.</li><li>Experience using ERP or accounting systems such as Microsoft Dynamics 365, NetSuite, SAP, Oracle, or similar platforms.</li><li>Advanced proficiency in Microsoft Excel.</li><li>Experience working with CRM systems such as Salesforce is an advantage.</li></ul><h2>Skills & Competencies</h2><ul data-spread="false"><li>Excellent communication and relationship management skills.</li><li>Strong negotiation and influencing abilities.</li><li>Commercial awareness with a customer-focused approach.</li><li>High level of accuracy and attention to detail.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to prioritise workload and meet deadlines in a fast-paced environment.</li><li>Professional, confident, and resilient when managing difficult conversations.</li><li>Strong organisational and time management skills.</li><li>Ability to work independently and collaboratively across departments.</li><li>Continuous improvement mindset with an interest in leveraging technology and automation to improve financial processes.</li></ul><h2>Key Performance Indicators (KPIs)</h2><ul data-spread="false"><li>Days Sales Outstanding (DSO)</li><li>Percentage of overdue debt</li><li>Collection targets achieved</li><li>Cash collection performance against forecast</li><li>Reduction in aged debt (60/90/120+ days)</li><li>Bad debt write-off percentage</li><li>Dispute resolution turnaround time</li><li>Accuracy of customer account reconciliations</li><li>Customer satisfaction and responsiveness</li><li>Compliance with internal controls and reporting deadline</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UGF0cmljay5Nb3JnYW4uNDk4MTQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-07-01T09:43:48Z

Management Accountant

Ebbw Vale, Blaenau Gwent
remote
Permanent
40000 - 55000 GBP / Yearly
Robert Half Talent Solutions are seeking a Management Accountant of a successful manufacturing organisation based in Ebbw Vale.Job Title: Management AccountantSalary: £40,000 - £55,000 per annumLocation: Ebbw ValeContract Type: Permanent, 37 hours per week (Early finish every Friday)About the BusinessWe are an exceptionally stable and globally backed manufacturing business. Due to our continued success and sustained operations in the UK, we are looking for a hands-on Management Accountant to join our team. We offer a supportive environment with excellent long-term progression routes for the right finance professional.Role OverviewReporting into local and international management, you will own the full accounting cycle from daily transactional activities through to monthly and yearly reporting. A critical focus of this role is the management of transfer pricing.Key ResponsibilitiesCore Accounting & Month-End<ul><li>Sales Ledger: Raise sales invoices, prepare weekly sales reports, reconcile accounts receivable balances, and liaise with customers.</li><li>Month-End Reporting: Complete comprehensive month-end processes including Sales, Cost of Sales (COS), cost analysis, and balance sheet reconciliations.</li><li>Banking: Manage daily banking and cash postings, and raise payments as required.</li><li>Journals: Process accruals, prepayments, inter-company interest calculations, and foreign exchange analysis.</li></ul>Costing, Stock & Analysis<ul><li>Transfer Prices: Manage the updating, analysis, and distribution of transfer pricing (a highly critical component of this role).</li><li>Stock Management: Prepare and analyse stocktakes and analyse stock obsolescence to propose financial actions.</li><li>Variance Analysis: Analyse and investigate Purchase Price Variances</li><li>Fixed Assets: Maintain and update the fixed asset register and related activities.</li><li>Perform ad-hoc financial tasks and analysis to support the management team. [1, 2]</li></ul>Audit & Compliance<ul><li>Assist with full financial year-end tasks, liaise with external auditors, and support the preparation of UK Statutory Accounts.</li><li>Support compliance and support internal audits</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q2hhcmxvdHRlLmFsbGVuLjczMDIwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-07-23T14:26:57Z

CFO - Chief Financial Officer

Bridgend, Bridgend
remote
Permanent
12000 - 150000 GBP / Yearly
Robert Half Talent Solutions are seeking a CFO for an ambitious SME manufacturing organisation based near Cardiff. The Chief Financial Officer will provide strategic and operational leadership of the Group's global finance function, ensuring robust financial governance, high-quality reporting, and proactive business partnering across all divisions. This is a pivotal role in shaping financial strategy, driving growth, and safeguarding value creation for shareholders, lenders, and stakeholders, while supporting international expansion and property investment activities.Key ResponsibilitiesGroup Financial Leadership & Governance<ul><li>Lead the Group's financial strategy, governance, and control framework across all businesses and geographies.</li><li>Ensure the delivery of accurate, timely, and insightful monthly, quarterly, and annual consolidated financial reporting for the Board, shareholders, and lenders.</li></ul>Treasury & Funding<ul><li>Lead centralised treasury operations, managing cash, liquidity, and working capital efficiently across multiple common entities in a multicurrency environment.</li><li>Maintain strong banking and lender relationships, ensuring compliance with covenants and securing financing to support growth and M&A.</li></ul>Strategic Planning & Business Partnering<ul><li>Drive the Group's annual business planning, budgeting, and forecasting cycles.</li><li>Partner with the CEO, FD, and divisional leaders to provide financial insights that shape business strategy and operational decision-making.</li></ul>Taxation & Compliance<ul><li>Oversee Group tax strategy, ensuring compliance with UK and international regulations (corporate tax, VAT/GST, transfer pricing, and customs duties).</li></ul>Finance Transformation & Process Improvement<ul><li>Lead continuous improvement of finance systems, processes, and reporting tools to enhance accuracy, efficiency, and insight. Drive digitalisation and automation initiatives in line with best practice and Group strategy.</li></ul>M&A & Corporate Development<ul><li>Support the CEO and Board on mergers, acquisitions, disposals, and joint ventures.</li></ul>Essential Experience & Skills<ul><li>Proven CFO or senior Group Finance leader within a complex, multi-site manufacturing environment, ideally with international exposure.</li><li>Strong technical expertise across financial reporting, treasury, taxation, and M&A.</li><li>Demonstrable success in leading high-performing finance teams and driving transformation in finance processes.</li><li>Track record of managing lender relationships and complex financing structures.</li></ul> There is a generous package available including a significant LTI options Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q2hhcmxvdHRlLmFsbGVuLjcwMDc2LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-06-16T15:49:41Z