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4 results for Customer Servicessuccess Manager in Abertawe, Swansea

IT Manager
  • Pontyclun, Rhondda Cynon Taff
  • remote
  • Permanent
  • 45000 - 55000 GBP / Yearly
  • <p><strong>Envolve Infrastructure Ltd</strong> are a subsidiary of Renew Holdings Plc and are looking to recruit an <strong>IT Manager</strong> to accommodate the ambitions of the subsidiary to grow both organically and by acquisition.</p><p>Renew Holdings Plc are a holding company which gives autonomy to its operating subsidiaries, enabling them to be competitive and effective in their individual markets whilst setting overall standards.</p><p>The provision of Information Technology within the Renew Group subsidiaries closely mirrors the business model that is the foundation of the success of the Group. Each subsidiary directly employs their own IT resources, with a small team at the centre providing central support, guidance and governance.</p><p><strong>ABOUT THE ROLE</strong></p><p>Reporting to the Head of Services, the IT Manager role is a "hands-on" position responsible for the day-to-day operation of the IT function, ensuring systems, networks and services run smoothly and securely. The ideal candidate will have aspirations to progress into a managerial position through development of the department and its staff. Whilst the role will initially operate as a standalone position within Envolve Infrastructure, there will be close collaboration with the IT team at our sister Group company, Browne Group, working together to align systems, share knowledge, digitisation, and support Group initiatives. The successful candidate will play a key part in developing the IT department further, with plans to introduce and mentor an IT Apprentice to support the growing needs of the business.</p><p><strong>RESPONSIBILITIES</strong></p><p><strong>Strategic Planning &amp; Delivery</strong></p><ul><li>Develop and implement the annual IT strategy in alignment with company goals, and Group Minimum Requirements (GMR).</li><li>Lead the planning and execution of IT projects, ensuring timely delivery, stakeholder engagement, and measurable outcomes</li></ul><p><strong>Budget Management</strong></p><ul><li>Develop and implement the annual IT strategy in alignment with company goals and Group Minimum Requirements (GMR)</li><li>Own and manage the annual IT budget, including forecasting, cost control, and reporting</li><li>Oversee procurement of hardware, software, and services, ensuring value for money and adherence to procurement policies and GMR levels of authority</li><li>Monitor and report on IT expenditure, identifying efficiencies and supporting financial planning</li></ul><p><strong>Governance &amp; Compliance</strong></p><ul><li>Ensure all IT operations meet the minimum requirements set by Group, including Technical Security Audit (based on CIS security controls) and NIST Frameworks.</li><li>Development and review of IT policies and procedures</li><li>Lead internal (e.g. GMR, system) and external audits (e.g. Cyber Essentials Plus)</li></ul><p><strong>Infrastructure &amp; Service Management</strong></p><ul><li>Oversee the performance, maintenance, and security of IT infrastructure, including networks, servers, cloud platforms, and end-user devices</li><li>Ensure robust disaster recovery and business continuity plans are in place and regularly tested</li><li>Manage service desk operations and ensure timely resolution of technical issues</li></ul><p><strong>Leadership &amp; Development</strong></p><ul><li>Lead, mentor, and develop the IT team, fostering a culture of collaboration, accountability, and continuous learning</li></ul><p><strong>Stakeholder Engagement</strong></p><ul><li>Act as the primary liaison between the company and Group IT Director</li><li>Build strong relationships with internal stakeholders to understand business needs and deliver effective technology solutions</li></ul><p><strong>SKILLS, EXPERIENCE &amp; QUALIFICATIONS</strong></p><ul><li>An understanding of Cyber Essentials Plus, CIS audits and NIST frameworks is also required to ensure the business meets the challenges of cyber security hygiene</li><li>Hands on knowledge of Microsoft 365 is required to drive the platform forward to ensure the business makes the full use of the collaboration tools (Teams, SharePoint etc.).</li><li>A good knowledge of the security features of 365 (Entra/Azure AD) is required to ensure the business leverages the maximum potential of cyber hygiene and GDPR best practice</li><li>Understanding the importance of Identity Threat Management</li><li>Experience or understanding of SentinelOne MDR</li><li>Experience in using third party SOC provision</li><li>Experience or understanding of Mimecast</li><li>Knowledge of IT service management (ITSM) frameworks, ITIL practices, and IT governance</li><li>Excellent problem-solving and communication skills</li><li>Server, PC and networking hands on experience</li><li>Ability to manage multiple projects and priorities effectively</li><li>Problem-solving skills and the ability to work well with all levels of the business</li><li>Good knowledge of internet security and data privacy principles</li><li>Relevant qualifications (e.g. CompTIA, ITIL, Microsoft Certified, etc.) desirable</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby40ODI5Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
  • 2025-11-26T14:01:26Z
Accounts Assistant
  • Portishead, Somerset
  • remote
  • Permanent
  • 25000 - 28000 GBP / Yearly
  • <p>Robert Half are delighted to be supporting an established business in Portishead on the recruitment of a full-time and permanent Accounts Assistant to join their Finance Team. Our client is a market leader in their field and are excited to be adding to the team with such an important hire to ensure the smooth running of their finance function.</p><p>Hybrid working is on offer, with an expectation to be in the office 3 days per week.</p><p><strong>Responsibilities of the Accounts Assistant will include but not be limited to:</strong></p><ul><li>Raising and uploading sales invoices, managing customer receipts, and supporting credit control.</li><li>Posting purchase invoices, monitoring purchase orders, reconciling statements and resolving queries.</li><li>Maintaining an ERP system and ensuring timely timesheet submissions.</li><li>Handling shared mailbox queries, assisting with overseas tax returns, providing cover during absences, and supporting month-end reporting and ad-hoc analysis.</li></ul><p><strong>Your Profile:</strong></p><ul><li>Previous experience working in a similar finance/accounts position with experience on both sides of the ledger is desirable but we are also open to a more junior level skillset. </li><li>Strong Excel skills and confidence with numerical data.</li><li>Good organisational and communication skills.</li><li>A proactive team player, with an ability to also work independently.</li><li>Experience using ERP systems.</li></ul><p>In return, the successful candidate can expect a salary of between £25-28k FTE plus employee benefits including 26 days holiday (plus bank holidays), private medical health care, life assurance, and a bonus scheme.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RWxsaWUuQ2x1dHRvbi42MjU1OS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
  • 2026-01-07T13:42:55Z
Accounts Assistant
  • Bridgend, Bridgend
  • remote
  • Temporary
  • 27000 - 28000 GBP / Yearly
  • <p><strong>Accounts Assistant</strong></p><p><strong>Accounts Payable/Purchase Ledger</strong></p><p><strong>Bridgend</strong><br /> <strong>Full-time | Permanent</strong><br /> <strong>Salary:</strong> &gt;£28,000 </p><p><strong>The Business</strong></p><p>The company is a well-established manufacturing business based in <strong>Bridgend</strong>, supplying products to customers across the UK and overseas. Operating within a busy production environment, the finance team plays a key role in supporting the day-to-day running of the business.</p><p>Due to continued growth, the business is now looking to appoint an <strong>Accounts Assistant</strong> to join the finance team, with responsibility for <strong>Accounts Payable / Purchase Ledger</strong>.</p><p><strong>The Role</strong></p><p>The Accounts Assistant will take ownership of the purchase ledger, ensuring supplier invoices are processed accurately and payments are made on time. This is a hands-on role within a fast-paced manufacturing environment, requiring close collaboration with suppliers, purchasing, and internal departments.</p><p><strong>Key Responsibilities</strong></p><ul><li>Processing a high volume of supplier invoices for materials, components, and services</li><li>Matching invoices to purchase orders and goods received notes</li><li>Investigating and resolving invoice and pricing discrepancies</li><li>Handling supplier queries in a professional and timely manner</li><li>Maintaining and reconciling supplier accounts</li><li>Preparing and processing regular payment runs</li><li>Assisting with month-end activities, including accruals and reconciliations</li><li>Working closely with procurement and production teams to resolve issues</li><li>Supporting continuous improvement of finance processes</li></ul><p><strong>Candidate Requirements</strong></p><ul><li>Previous experience in an <strong>Accounts Payable / Purchase Ledger</strong> role</li><li>Experience within a <strong>manufacturing or similar environment</strong> would be advantageous</li><li>Strong attention to detail and a methodical approach to work</li><li>Good communication skills and confidence dealing with suppliers</li><li>Competent user of Excel and accounting systems (ERP experience desirable)</li><li>Well organised, reliable, and able to work to deadlines</li></ul><p><strong>What's on Offer</strong></p><ul><li>A permanent position with a stable and growing <strong>Bridgend based manufacturer</strong></li><li>Supportive team environment with a practical, down-to-earth culture</li><li>Opportunities for training and development</li><li>Competitive salary and benefits package</li><li>Free on-site parking with convenient access to the M4</li></ul><p><strong>Interested?</strong></p><p>If you're looking for a solid accounts role where your work genuinely makes a difference to the business, we'd love to hear from you. Please apply with your CV.</p> <br><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p> <br><img src="https://counter.adcourier.com/UGF0cmljay5Nb3JnYW4uMDY1MDcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-01-05T09:06:16Z
Accounts Assistant
  • Hengoed, Caerphilly
  • remote
  • Temporary
  • 28000 - 30000 GBP / Yearly
  • <p>Our client is looking for an Immediately Available Temporary Accounts Assistant. The Accounts Assistant will support the finance team by assisting with day-to-day accounting tasks, maintaining accurate financial records, and ensuring transactions are processed efficiently and in line with company procedures.</p><p>Key Responsibilities include:</p><ul><li>Assisting with data entry of financial transactions into accounting systems</li><li>Processing invoices, expense claims, and purchase orders</li><li>Maintaining accounts payable and accounts receivable records</li><li>Reconciling bank statements and petty cash</li><li>Assisting with preparation of monthly financial reports</li><li>Supporting with payroll processing when required</li><li>Filing and maintaining financial documents and records R</li><li>Responding to basic finance-related queries from staff and suppliers</li><li>Assisting with audits and year-end accounts preparation</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmZpb24uUGVycmV0dC42NDU5NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
  • 2025-12-22T15:34:33Z