<p><strong>Role Overview</strong></p><p>We are seeking a proactive and customer-focused IT Support Analyst to join our growing team. This role is responsible for delivering high-quality technical support across the business, ensuring our systems, applications and infrastructure run smoothly to support our colleagues and clients.<br /> <br /> The successful candidate will act as a key point of contact between IT and the wider business, providing technical expertise, troubleshooting issues, supporting business applications and assisting with technology initiatives.</p><h2>Key Responsibilities</h2><h3>User Support & Service Delivery</h3><ul><li>Provide 1st and 2nd line technical support to staff across the organisation.<br /> * Diagnose and resolve hardware, software, and system issues <br /> * Manage incidents and service requests through the IT service desk, ensuring timely resolution.<br /> * Deliver desk-side, remote and telephone support to colleagues.</li></ul><h2>Skills & Experience</h2><h3>Essential</h3><ul><li>Experience working in an IT Support or Service Desk role.</li><li> * Strong knowledge of Windows operating systems.<br /> * Experience supporting Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).<br /> * Experience with Active Directory and user administration.<br /> * Strong troubleshooting skills across hardware, software and network issues.<br /> * Excellent communication and customer service skills.</li></ul><h3>Desirable</h3><ul><li>Experience supporting legal or professional services applications such as iManage, IntApp Time, BigHand, pdfDocs, or Intelliflo Office.<br /> * Experience with Citrix environments.<br /> * Exposure to automation tools or AI technologies such as Microsoft Copilot.<br /> * Experience supporting document management systems and workflow tools.<br /> * Experience assisting with IT projects or system implementations.</li></ul><h2>Personal Attributes</h2><ul><li>Strong problem-solving mindset with attention to detail.<br /> * Approachable, collaborative and supportive team player.<br /> * Able to communicate technical concepts clearly to non-technical users.<br /> * Proactive and adaptable with a willingness to learn new technologies.<br /> * Committed to delivering excellent service to internal stakeholders.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby42MjU5MC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p><strong>The Company:</strong></p><p>A long-established organisation with over a century of experience in manufacturing and defense projects. With a focus on advancing engineering technology through innovative solutions, especially in the field of sustainable propulsion systems-moving from hybrid to alternative fuel technologies, including hydrogen. Their ongoing development is driven by a commitment to core values: safety, sustainability, quality, innovation, excellence, and teamwork.</p><p><strong>Overview:</strong><br />The IT Manager leads the delivery, security, reliability, and ongoing improvement of IT services and infrastructure, acting as the strategic link between technology and business objectives. Reporting to the Head of Finance and IT, this role oversees IT Infrastructure and Support functions, managing a team of two and ensuring seamless, secure, and scalable IT operations across the business.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>People Leadership:</strong> Manage, mentor, and develop IT Infrastructure Engineer and IT Support Engineer. Oversee performance, resource planning, and foster a culture of accountability and continuous improvement.</li><li><strong>IT Operations & Service Delivery:</strong> Ensure delivery of reliable IT services that meet business SLAs. Oversee incident, problem, and change management processes, serving as an escalation point for technical issues.</li><li><strong>Infrastructure Management:</strong> Direct the design, implementation, and maintenance of on-premises, cloud, and hybrid IT infrastructure. Ensure system availability, resilience, and compliance with recovery and continuity plans.</li><li><strong>End-User Support:</strong> Drive high-quality, consistent end-user support. Oversee device lifecycle, onboarding/offboarding, and enhance user satisfaction with a focus on self-service and knowledge sharing.</li><li><strong>Security & Compliance:</strong> Enforce IT security standards and compliance with policies and regulatory requirements. Oversee risk management, vulnerability patching, and audit readiness.</li><li><strong>Strategy & Budget:</strong> Develop and execute IT strategy in alignment with business goals. Manage IT budgets, vendor relationships, and prioritise technology investments.</li><li><strong>Process & Governance:</strong> Implement and maintain IT policies, procedures, and ITIL-aligned service management best practices. Track operational KPIs and optimise processes through documentation and automation.</li></ul><p><strong>Experience:</strong></p><ul><li>5-10+ years' experience in IT operations or infrastructure/support; 2-5+ years in a management role</li><li>Knowledge of business system / ERP implementation</li><li>Experience with Cyber Essentials / Cyber Essentials Plus</li><li>Experience managing infrastructure and service desk teams</li><li>Strong technical knowledge (enterprise infrastructure, cloud platforms, IT support operations)</li><li>Experience with ITSM frameworks (ITIL preferred), budgeting, and vendor management</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby41MTk5OS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p> </p><p><strong>Trainee/Graduate - Financial Services</strong></p><p>Robert Half is partnering with a well-known company within the Financial Services sector with offices located in Perth, Scotland. This company emphasises the importance of inclusion and continuous growth through focus on the people. The company has seen growth throughout the last years, and are looking to add to their current team in Scotland.</p><p>This trainee role of Account Executive will be essential for business development and you will be market mapping, as well as engaging with future clients in the local area, acting as an advocate for the business and its offering. This role will involve communication via phone, email, and other relevant mediums, while keeping up to date records of conversations and clientele.</p><p><strong>Responsibilities </strong>will include but not be limited to:</p><ul><li>Liaise with the team</li><li>Market mapping to identify new business opportunities</li><li>Building relationships with both external and internal stakeholders</li><li>Administrative duties: updating the client records and information on other activities</li><li>Manage your own workload and prioritise tasks</li><li>Involvement in projects and campaigns</li></ul><p><strong>Requirements</strong></p><p>This is an entry level position, and would suit a recent graduate, a school leaver or someone looking to secure their first role within Financial Services with excellent potential for development, growth, and promotion opportunities. To be successful in this role, you will be:</p><ul><li>an excellent communicator (verbal and written)</li><li>confident in your delivery, especially over the phone with varied clientele</li><li>competent with common IT software</li><li>able to accurately update information and analyse data; have a high attention to detail</li><li>able to prioritise your tasks & day effectively</li><li>a driven individual, with positive attitude and keen to learn</li></ul><p>Previous experience in sales environment, target driven roles, and/or customer service roles would be beneficial, but not a strict requirement.</p><p><strong>On offer</strong></p><ul><li>Comprehensive training and development</li><li>Opportunities to grow and advance in your career within the business</li><li>Holiday allowance & Pension contributions</li><li>Welcoming, young, and fun team: regular team events and activities, and a supportive culture</li><li>Compensation from £22,000 - £26,000 per annum, which consists of a base salary & monthly bonus (bonus calculated based on performance against targets)</li></ul><p>Working hours are 9-5 and an early finish on Friday, no weekend work. This role is based on-site in Perth, Scotland, and the current team works from the office. Occasional working from home/flexibility is available when required & can be discussed with line managers - sometimes life happens, and the business is supportive of making things work.</p><p>Interested in? Get in touch with Hamish Chapple at Robert Half for a confidential conversation and full job spec or click apply to be considered.</p><p>The salary range/rates of pay is dependent upon your experience, qualifications or training.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/SGFtaXNoLkNoYXBwbGUuOTQ3MDkuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
