<h2 data-end="310" data-start="281">Senior IT Field Engineer</h2><h3 data-end="432" data-start="367">Lead from the front and help shape a growing service function</h3><p data-end="722" data-start="434">We are a fast-growing, forward-thinking Internet Service Provider transforming how commercial landlords deliver connectivity to their buildings. The business has quickly become a trusted partner to commercial clients across London, delivering modern, reliable telecoms and data solutions.</p><p data-start="724" data-end="1080">We're now looking for an experienced <strong data-start="761" data-end="789">Senior IT Field Engineer</strong> to join our service delivery function. This role is ideal for someone who enjoys being hands-on while also mentoring others, improving processes and helping to shape how technical support is delivered. For the right person, there is a clear pathway into a <strong data-start="1046" data-end="1070">Service Desk Manager</strong> position.</p><h3 data-start="1082" data-end="1095">About you</h3><p data-start="1097" data-end="1142">You'll be a great fit if you are someone who:</p><ul data-start="1144" data-end="1643"><li data-start="1144" data-end="1204"><p data-end="1204" data-start="1146">Is highly trustworthy, professional and leads by example</p></li><li data-start="1205" data-end="1282"><p data-start="1207" data-end="1282">Has strong technical foundations and enjoys sharing knowledge with others</p></li><li data-start="1283" data-end="1341"><p data-end="1341" data-start="1285">Is driven, accountable and takes ownership of outcomes</p></li><li data-start="1342" data-end="1419"><p data-start="1344" data-end="1419">Is customer-focused and confident managing expectations with stakeholders</p></li><li data-start="1420" data-end="1499"><p data-end="1499" data-start="1422">Brings calm, positive leadership in fast-moving or high-pressure situations</p></li></ul><h3 data-start="1645" data-end="1657">The role</h3><p data-end="1905" data-start="1659">As a Senior IT Field Engineer, you will balance hands-on field work with leadership responsibilities. You'll attend customer sites to activate and support connectivity services while also acting as a technical escalation point for the wider team.</p><p data-end="2255" data-start="1907">You'll work closely with the service desk, account managers, suppliers and building management teams to ensure smooth onboarding, rapid issue resolution and a consistently high standard of service.</p><h3 data-start="2447" data-end="2471">Key responsibilities</h3><ul data-end="3321" data-start="2473"><li data-end="2583" data-start="2473"><p data-end="2583" data-start="2475">Leading by example on customer sites, activating services and resolving complex IT and connectivity issues</p></li><li data-end="2658" data-start="2584"><p data-end="2658" data-start="2586">Acting as an escalation point for the service desk and field engineers</p></li><li data-start="2659" data-end="2729"><p data-start="2661" data-end="2729">Mentoring and coaching junior engineers, both on-site and remotely</p></li><li data-end="2834" data-start="2730"><p data-start="2732" data-end="2834">Working closely with the service desk to improve ticket handling, communication and resolution times</p></li><li data-start="2835" data-end="2925"><p data-end="2925" data-start="2837">Liaising with account managers and keeping customers informed on progress and outcomes</p></li><li data-start="2926" data-end="3012"><p data-end="3012" data-start="2928">Coordinating with suppliers and network operators on installs, faults and projects</p></li><li data-start="3013" data-end="3096"><p data-end="3096" data-start="3015">Arranging site access and managing relationships with building management teams</p></li></ul><h3 data-end="3360" data-start="3323">Skills and experience (desirable)</h3><ul data-end="3924" data-start="3362"><li data-end="3436" data-start="3362"><p data-start="3364" data-end="3436">Strong background in IT support, field engineering or service delivery</p></li><li data-start="3437" data-end="3526"><p data-start="3439" data-end="3526">Excellent communication skills and confidence dealing with customers and stakeholders</p></li><li data-start="3527" data-end="3599"><p data-end="3599" data-start="3529">Solid understanding of fibre, leased lines and business connectivity</p></li><li data-start="3600" data-end="3656"><p data-start="3602" data-end="3656">Good networking knowledge and troubleshooting skills</p></li><li data-end="3785" data-start="3722"><p data-start="3724" data-end="3785">Experience mentoring, coaching or informally leading others</p></li><li data-start="3859" data-end="3924"><p data-start="3861" data-end="3924">Ambition to move into a leadership or service management role</p></li></ul><h3 data-start="3926" data-end="3940">Why apply?</h3><ul data-end="4298" data-start="3942"><li data-end="4002" data-start="3942"><p data-end="4002" data-start="3944">Step into a senior role with real influence and autonomy</p></li><li data-end="4075" data-start="4003"><p data-end="4075" data-start="4005">Play a key part in developing engineers and shaping service delivery</p></li><li data-start="4076" data-end="4136"><p data-start="4078" data-end="4136">Clear progression toward a Service Desk Manager position</p></li><li data-end="4298" data-start="4212"><p data-end="4298" data-start="4214">Join an ambitious, supportive business where leadership is recognised and rewarded</p></li></ul><p data-start="4300" data-is-only-node="" data-end="4465" data-is-last-node="">If you're an experienced engineer looking for the next step in your career, combining technical delivery with leadership and progression, we'd love to hear from you.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/V2lsbC5TdGVhZC41NzA3Mi4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<h2 data-end="121" data-start="99">IT Field Engineer</h2><p data-end="525" data-start="236">We are a fast-growing, forward-thinking Internet Service Provider transforming how commercial landlords deliver connectivity to their buildings. Despite being relatively young, the business has quickly become a trusted partner for a wide range of progressive property owners across London.</p><p data-end="720" data-start="527">We're now looking for an enthusiastic, hands-on <strong data-end="596" data-start="575">IT Field Engineer</strong> to join our service delivery team and play a key role in delivering high-quality connectivity to customers across the city.</p><h3 data-end="735" data-start="722">About you</h3><p data-end="787" data-start="737">You'll thrive in this role if you are someone who:</p><ul data-start="789" data-end="1249"><li data-start="789" data-end="856"><p data-start="791" data-end="856">Is trustworthy, honest and takes pride in doing things properly</p></li><li data-start="857" data-end="916"><p data-end="916" data-start="859">Is driven, self-motivated and hungry to achieve results</p></li><li data-end="989" data-start="917"><p data-start="919" data-end="989">Enjoys working directly with customers and understanding their needs</p></li><li data-start="990" data-end="1058"><p data-end="1058" data-start="992">Brings positive energy to a team and supports others when needed</p></li><li data-end="1119" data-start="1059"><p data-end="1119" data-start="1061">Cares about accuracy and getting things right first time</p></li><li data-end="1187" data-start="1120"><p data-start="1122" data-end="1187">Has a genuine interest in IT, telecoms and broadband technology</p></li><li data-start="1188" data-end="1249"><p data-end="1249" data-start="1190">Maintains a positive mindset and a strong can-do attitude</p></li></ul><h3 data-start="1251" data-end="1263">The role</h3><p data-start="1265" data-end="1575">As an IT Field Engineer, you'll spend time visiting customer offices, activating and testing connectivity services, and ensuring a smooth onboarding experience. You'll work closely with internal teams, suppliers and building management to coordinate access, carry out surveys and resolve issues professionally.</p><p data-start="1577" data-end="1736">You'll receive structured training and ongoing coaching, giving you the tools and support to grow your technical knowledge and deliver work to a high standard.</p><h3 data-start="1914" data-end="1949">What you'll be doing day to day</h3><ul data-start="1951" data-end="2516"><li data-end="2029" data-start="1951"><p data-end="2029" data-start="1953">Visiting customer sites to activate services and resolve IT-related issues</p></li><li data-start="2030" data-end="2122"><p data-start="2032" data-end="2122">Working closely with the IT support desk to feedback on issues and ongoing support calls</p></li><li data-start="2123" data-end="2199"><p data-end="2199" data-start="2125">Liaising with account managers and keeping customers updated on progress</p></li><li data-start="2200" data-end="2284"><p data-start="2202" data-end="2284">Communicating with suppliers and network operators on live installs and projects</p></li><li data-end="2341" data-start="2285"><p data-end="2341" data-start="2287">Arranging site access with building management teams</p></li><li data-start="2342" data-end="2395"><p data-start="2344" data-end="2395">Conducting site surveys and producing route plans</p></li></ul><h3 data-start="2518" data-end="2555">Skills and experience (desirable)</h3><ul data-start="2557" data-end="2975"><li data-start="2557" data-end="2622"><p data-end="2622" data-start="2559">Strong communication skills and a professional on-site manner</p></li><li data-start="2623" data-end="2697"><p data-end="2697" data-start="2625">Good general IT skills and a desire to deepen your technical knowledge</p></li><li data-end="2748" data-start="2698"><p data-start="2700" data-end="2748">Interest in telecoms, broadband and networking</p></li><li data-end="2780" data-start="2749"><p data-end="2780" data-start="2751">Confidence using hand tools</p></li><li data-start="2781" data-end="2843"><p data-start="2783" data-end="2843">Ability to work independently and manage your own workload</p></li><li data-start="2844" data-end="2909"><p data-start="2846" data-end="2909">Understanding of fibre, leased lines or business connectivity</p></li><li data-end="2975" data-start="2910"><p data-start="2912" data-end="2975">A responsible, resilient attitude and a real drive to succeed</p></li></ul><h3 data-end="2991" data-start="2977">Why apply?</h3><ul data-end="3248" data-start="2993"><li data-start="2993" data-end="3051"><p data-end="3051" data-start="2995">Join an ambitious company that's growing quickly</p></li><li data-start="3052" data-end="3090"><p data-end="3090" data-start="3054">Work on varied sites across London</p></li><li data-end="3162" data-start="3091"><p data-end="3162" data-start="3093">Gain hands-on experience and structured training in telecoms and IT</p></li><li data-end="3248" data-start="3163"><p data-end="3248" data-start="3165">Be part of a supportive, energetic team where your contribution genuinely matters</p></li></ul><p data-is-last-node="" data-start="3250" data-end="3378" data-is-only-node="">If you're looking for a role where you can learn, grow and make an impact in a fast-moving industry, we'd love to hear from you.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/V2lsbC5TdGVhZC4zODk4MS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p>Robert Half have partnered with a Healthcare Manufacture to recruit for a Disaster Recovery Specialist to lead and enhance our organisation's resilience strategy.</p><p>This role will focus on planning, developing, and executing robust Disaster Recovery and Business Continuity processes within a complex Azure-based environment.</p><br><br>Responsibilities:<br><br><ul><li>Lead the planning and development of DR and BC testing services, ensuring structured and repeatable processes.</li><li>Collaborate with operations teams to align recovery strategies with business requirements.</li><li>Identify and address gaps impacting DR/BC readiness, documenting improvements.</li><li>Coordinate and manage DR and BC test schedules, dependencies, and stakeholder communications.</li><li>Maintain and improve DR/BC documentation, including runbooks, recovery plans, test frameworks, and impact analyses.</li><li>Facilitate DR and BC drills and simulations, capturing lessons learned and implementing improvements.</li><li>Support audits, compliance checks, and risk assessments related to DR and BC.</li></ul><p><strong>Experience:</strong></p><ul><li>Minimum 5 year's experience in IT infrastructure, DR coordination, or business continuity.</li><li>Strong background in planning and service development, not just execution.</li><li>Solid understanding of backup, replication, failover, and recovery technologies.</li><li>Hands-on experience with DR/BC tools such as Zerto, Veeam, Commvault, Azure Site Recovery, ServiceNow.</li><li>Familiarity with frameworks like ITIL and ISO 22301.</li><li>Excellent communication and stakeholder management skills.</li></ul><p><strong>Organisation:</strong></p><ul><li>Initial 12 Month Contract </li><li>Hybrid Working | Surrey based </li><li>Global Healthcare Manufacturer </li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/YW5kcmUuZ2FyZGVuZXJtY2ZhcmxhbmUuOTY2MjcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
