<p>Our client, a leading organisation within the IT & software industry, is seeking a highly experienced Dutch speaking Collections Specialist to join their established EU Credit & Collections team.</p><p> </p><p>This senior-level Credit Control position plays a key role in managing high-value and complex accounts, driving the recovery of outstanding debts while maintaining strong customer relationships.</p><p> </p><p>This is a hands-on role suited to a seasoned collections professional who combines commercial acumen, negotiation expertise, and a customer-first mindset. You'll be responsible for resolving escalated issues, mentoring junior collectors, and improving processes through insight and data analysis.</p><p> </p><p>Key Responsibilities</p><p> </p><ul><li>Manage a portfolio of Dutch Sales Ledger accounts, ensuring timely collection and resolution of outstanding balances.</li><li>Build and maintain professional relationships with customers to negotiate settlements, payment plans, or other arrangements that optimise recovery.</li><li>Investigate and resolve complex disputes and billing issues in collaboration with internal teams such as sales, finance, and customer service.</li><li>Analyse account data to identify trends, payment behaviours, and opportunities for process improvement.</li><li>Provide regular reports and updates to management on collection performance and key risks.</li><li>Maintain detailed, compliant documentation of all communications and agreements.</li><li>Make informed recommendations for escalation to legal action or external collection agencies when necessary.</li><li>Mentor and support junior collections staff, providing training and guidance on best practice.</li><li>Ensure all collection activities comply with UK debt collection regulations and company policies.</li></ul><p> </p><p>About You</p><p> </p><ul><li>Bachelor's degree (or equivalent experience) in Finance, Business, or related field.</li><li>Extensive experience in collections, including handling complex or high-value accounts at a senior level.</li><li>Strong understanding of Dutch & UK debt collection processes, regulatory requirements, and ethical practices.</li><li>Proficient in Microsoft Excel and experienced with ERP or collections software systems.</li><li>Exceptional negotiation, communication, and analytical skills.</li><li>Highly organised and detail-oriented, able to manage multiple priorities under pressure.</li><li>Collaborative and professional approach with a commitment to delivering outstanding customer service.</li><li>Proven ability to mentor or train others in a team environment.</li><li>Multi-lingual fluency in Dutch and English is Essential.</li></ul><p> </p><p> </p><p>What's on Offer</p><ul><li>Competitive salary and performance-related bonus.</li><li>Hybrid working patterns</li><li>Opportunity to lead initiatives within a respected, growth-focused business.</li><li>Supportive team culture and ongoing professional development.</li></ul><p> </p><p> If you are a results-driven, fluent Dutch speaking collections professional seeking your next challenge in a dynamic, customer-focused environment, we'd love to hear from you</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/SmFtZXMuQWRleS4wMDAyMS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p>The Permanent Division of Robert Half is currently recruiting for a Credit Controller / Collections Agent for a highly successful business with offices in Northampton</p><p>The Role</p><p>As Credit Controller / Collections Agent you will play a critical role to maintain the financial health of the business through early-stage management of defaulting accounts across the portfolio of the business. Day to day duties will consist of:</p><ul><li>Inbound and outbound contact to understand root cause of default/debt</li><li>Payment Queries and negotiating payment plans</li><li>Payment Negotiations</li><li>Recording of collection activities and logging internally on business CRM</li><li>Generation of collection letters and other communication</li><li>Escalation processes for high risk accounts to senior staff.</li></ul><p>Your Profile</p><p>Ideally you will have previous credit control experience from a fast paced business with the ability to negotiate payment solutions while maintaining a professional relationship and with strong attention to detail. People with no previous experience will also be considered if they have experience in a high-volume call centre, customer service role -especially related to asset finance, loans or unsecured/secured lending.</p><p>Salary</p><p>Role of Credit Controller / Collections agent is working 5 days in the office in Northampton and offering a salary of £28-32K + Bonus + Benefits</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RGVhbi5QdWxsZW4uODI0MzMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p>Robert Half are working in an exclusively partnership with a continuously growing company in Swindon to recruit a Credit Controller on a full-time permanent basis. This is an autonomous opportunity for an experienced Credit Controller that is looking to add value and take on a new challenge within a thriving business that is known for offering an excellent culture. The salary is between £27,000 - £30,000 plus hybrid working and other excellent benefits. </p><p> </p><p><strong>The Role</strong></p><p> </p><p>The main duties of the Credit Controller role will consist of: </p><p> </p><ul><li>Chasing overdue payments via email and phone. </li><li>Processing cash receipts. </li><li>Processing transactions and credit card payments. </li><li>Monitoring credit limits and carrying out credit checks for customers. </li><li>Creating and maintaining customer accounts. </li><li>Dealing with customer queries and disputes. </li><li>Raising credit notes. </li></ul><p> </p><p><strong>Requirements</strong> </p><p> </p><p>To be considered for the Credit Controller role, you must ideally possess the following skills/experience:</p><p> </p><ul><li>Must have credit control or accounts receivable experience. </li><li>Strong communication skills.</li><li>Excellent relationship building skills. </li><li>Good attention to detail. </li><li>Highly organised. </li><li>Good team player. </li><li>Competent user of Excel; pivot tables, lookups. </li></ul><p> </p><p><strong>Salary & Benefits</strong></p><p> </p><ul><li>£27,000 - £30,000 annual salary</li><li>Hybrid working; up to 2 days from home</li><li>23 days annual leave (plus bank holidays)</li><li>Excellent office facilities</li><li>Pension scheme </li><li>On site parking</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/cGF0cmljay5jaHVuZy41ODM1MC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
