<p>Robert Half are delighted to be partnering exclusively with Principal Medical Ltd in their search for a Business Intelligence Manager to join their thriving office in Bicester, with a salary range of £45-55k depending on experience</p><p><strong>The Company </strong></p><p>Principal Medical Ltd (PML) was founded in 2004, as a 'not-for-profit' organisation, by a small group of General Practitioners, with the main aim of ensuring that local NHS healthcare professionals had an opportunity to bid for, and provide, innovative primary care services, at scale, in their local area.</p><p>In the years since it was formed, the organisation has matured and grown with currently 70% of GP practices in Oxfordshire and 22% of those in Northamptonshire, associated with the Federation. The PML GP Federation is the largest collaborative group of GPs in Oxfordshire and South Northamptonshire, covering a total population of almost 800,000 patients.</p><p>This is an exciting new role in PML for a Business Intelligence Manager to provide insightful analysis and help PML make well-informed decisions by collating, storing, formatting, and presenting data in a clear and useful way.</p><p><strong>The Role</strong></p><p>This is a newly created Business Intelligence Manager position and will work closely with stakeholders across the business, providing reports and insights that better support planning, patient care, and use of resources. Responsibilities will include:</p><ul><li>Managing data including collation and database management, analysis and interpretation</li><li>Performance monitoring and reporting including dashboards and KPIs</li><li>Stakeholder collaboration</li><li>Support for strategic planning and business cases</li><li>Compliance with information governance standards and quality assurance</li><li>People management (managing 1 direct report)</li></ul><p><strong>About you</strong></p><p>Applicants for the Business Intelligence Manager role will have:</p><ul><li>Proven experience gained in a similar business intelligence, data analysis and/or reporting focussed role (healthcare experience considered beneficial but not essential)</li><li>Expertise in BI and data visualisation tools (e.g. Power BI, Tableau or similar) as well as proficiency in Excel and data query tools such as SQL</li><li>Strong understanding of data platforms (cloud/non-cloud), and experience sourcing data from multiple sources</li><li>Exceptional stakeholder management and communication skills, with proven ability to quickly understand business processes</li><li>Preferably have experience of line management</li><li>Flexibility to travel as/when required to other locations locally (access to own car)</li></ul><p><strong>On offer</strong></p><p>Salary range of £45-55k depending on experience, plus excellent benefits including hybrid working</p><p style="text-align: center;"><strong>Please note, 3rd party and direct applications will be forwarded to Robert Half.</strong></p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjE3NDkxLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p>Robert Half are working with an existing Bristol client to support the growth of their Security Function.<strong><br /><br />Key Responsibilities: </strong></p><ul><li>Support the planning and completion of compliance reviews to evaluate the effectiveness of information security controls, creating detailed compliance reports and remediation plans.</li><li>Operate compliance tools in line with formal procedures.</li><li>Maintain the Security And Risk Tracking (SART) and Exceptions process.</li><li>Collaborate with business stakeholders to agree, implement, and manage security controls for key business systems and processes.</li><li>Coordinate security inventories, scheduled team activities, actions, and improvements.</li><li>Generate ongoing team reporting, metrics/KPIs, and dashboards for stakeholders, including senior leadership and governance committees.</li><li>Support information security incident response and recovery efforts as directed, including Post Incident Reviews and implementing control improvements.<br /><br /></li></ul><p><strong>Skills/Experience:<br /><br /></strong></p><ul><li>Industry-recognised security certifications such as Security+, CEH, or CySA+.</li><li>Familiarity with basic security principles and practices.</li><li>Knowledge of a range of technical security controls and their operations</li><li>Familiarity with compliance and audit tools, risk assessment methodologies, and security technologies.</li><li>Broad ranging analyst skills acquired while working on diverse IT and / or business projects.</li><li>Proven experience in performing IT / Cyber security control assessment reviews.</li><li>Experience working with Information security frameworks and compliance standards (e.g. ISO27001, Cyber Essentials Plus, NIST, SOC2 and PCI-DSS).</li><li>Strong interest in Information security and technology, and motivated to learn new technologies.</li></ul><p><strong> </strong></p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjgwMjkzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p><strong>Main Duties:</strong></p><ul><li>Triage initial support requests and direct/action accordingly</li><li>Provide IT support from basic user administration through to project tasks</li><li>Respond to user requests and assist via telephone, electronically or in person</li><li>Escalate calls to and liaise with third party support providers/suppliers to resolve issues</li><li>Monitor stock levels of IT equipment</li><li>Monitor computing power, storage, licences and services</li><li>Provide input and assistance to projects, including the selection, configuration and deployment of new systems and technologies</li><li>Audit of device access, ensuring starters and leavers are processed effectively</li><li>Document administrative tasks and procedures<strong></strong></li></ul><p><strong>Essential Requirements:</strong></p><ul><li>Good standard of education</li><li>Full driving licence</li><li>Analytical thinking, problem-solving and root cause analysis skills</li><li>Attention to detail</li><li>Excellent organisation and communication skills.</li><li>Excellent time management with a flexible approach</li><li>The ability to manage a busy workload whilst thriving under pressure</li><li>Confidence to communicate with colleagues at all levels</li></ul><p><strong>Essential Technical Experience:</strong></p><ul><li>IT degree, qualification or equivalent practical experience</li><li>A minimum of 3 years previous working experience within varied IT infrastructure and associated services</li><li>Active Directory user/group/computer admin</li><li>Windows file permission administration</li><li>Understanding of Windows group policy (GPOs)</li><li>Exchange 2016/Exchange Online user admin</li><li>Windows 10 and 11, Microsoft Office and desktop applications</li><li>PC builds and software installation</li><li>Android and IOS mobile device setup and configuration using mobile device management systems</li><li>IT asset management and ticketing systems</li><li>Web and email security systems</li><li>Telephony admin concepts (extensions, direct dial numbers, ring groups, pickup groups)</li><li>Working knowledge of networking - switches, firewalls, wireless, IP - DHCP, DNS, VPNs</li></ul><p><strong>Salary/logisitics:</strong></p><ul><li>£27,000-£32,000 + additional benefits</li><li>Onsite as standard - capacity for some WFH if required.</li></ul><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjQ1NjY4LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p><strong>PRINCIPAL ACCOUNTABILITIES:</strong></p><p>This role revolves around answering, logging and managing calls related to IT software, hardware and systems; setting their priorities and owning them to resolution.</p><ul><li>Answering and logging all incidents/requests whether received via phone, email or face to face.</li><li>Resolving 95% of incidents/requests coming into the Service Desk owning from inception to completion.</li><li>Create and administer user and email accounts for the companies Active Directory and Office365 systems.</li><li>Installation, configuration and support of Microsoft Operating systems, Microsoft Office applications and business software</li><li>An involvement in project work such as upgrades and rollouts</li><li>Adopt security best practice - Antivirus, Backup/Restore</li><li>Hardware build and repair including peripherals</li><li>Maintain and administer mobile phones and their operating systems</li><li>Support of video conferencing equipment</li><li>Develop and expand Service Desk knowledge base</li><li>Provide holiday cover for other members of staff including some in other parts of the UK - staying away will be necessary</li><li>Project a positive image of IT and maintain/develop good working relationships with both internal and external customers to improve service delivery.</li></ul><p><strong>PERSON PROFILE:</strong></p><p><strong>QUALIFICATIONS, SKILLS AND EXPERIENCE</strong></p><ul><li>An aptitude for learning and a passion for technology</li><li>Hardware repair skills preferable</li><li>Knowledge of mobile phones and their operating systems specifically iOS and Android</li><li>Exceptional customer service skills</li><li>Excellent written as well as oral communication skills.</li><li>Creative and pioneering - ability to apply original thought to problem solving</li><li>Essential to have current "clean" driving licence</li></ul><p><strong>QUALITIES AND ATTRIBUTES</strong></p><ul><li>A passion for Information Technology and a desire to learn, undertaking technical qualifications as appropriate.</li><li>Must be a good communicator of strong character</li><li>Can manage and organise own workload with minimal supervision</li><li>Committed to delivering a quality customer service, best practice and best value</li><li>Diligent in maintaining reports, responses and documentation in general</li><li>Ability to assimilate Information Technology knowledge/new concepts quickly</li><li>Urgent and responsive - to Department and business needs</li><li>Results orientated - enthusiastic, energetic and committed</li><li>Willing and able to travel and spend time away at the other UK based Companies</li><li>Willing and prepared to work unsociable hours where necessary to meet deadlines<br /><br /><br /></li></ul><p>Hybrid working on offer on a rota basis with the wider IT team - approximately 3 days in office per week dependent on needs of the business.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjU1OTA5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p>Robert Half have partnered exclusively with an SME in the Bristol area to recruit an IT Technician on a permanent basis</p><p><br />The IT Support Technician is responsible for providing IT support to the business, offering IT solutions and building relationships with employees, partners and suppliers</p><p>The IT department contributes to the successful running of various departments within an organisation by meeting the business, organisations and employees needs regarding all aspects of IT for the company, from the governance of the company's infrastructure to the maintenance and functionality of the IT systems.</p><p><strong>Main Responsibilities:</strong></p><ul><li>Installing and configuring Software onto new Hardware and Equipment.</li><li>Talking staff through a series of actions, either face-to-face, through email or over the telephone, to help set up systems or resolve issues.</li><li>Prioritising and managing open ticket cases.</li><li>Managing External Communication Infrastructure within the business.</li><li>Managing IT Software Contracts and Monthly costs for the department.</li><li>IT Budget Management.</li><li>Managing and Purchasing IT equipment for the business.</li><li>Troubleshooting system and network problems, diagnosing and solving any software and hardware faults.</li><li>Providing IT support, including procedural documentation and relevant reports.</li><li>Assist with carrying out major upgrades throughout the year.</li><li>Maintaining and updating the IT knowledge base.</li><li>Maintaining and updating the IT Audit.</li><li>Managing eligibility, compliance, and submission of business Cyber Essentials Certification.</li><li>Managing the rollout of new equipment throughout the business and updating the Asset Management records.</li><li>Assisting the IT team with open tasks and cases.</li><li>Working on a task until completion (including working with external support, if appropriate).</li><li>Providing day to day management and support to IT Apprentice</li><li>And any other tasks as required by the IT Department</li></ul><p><strong>Technical Knowledge/Experience required:</strong></p><ul><li>MTA Infrastructure Technician Level 3 qualified, or equivalent is desirable</li><li>A minimum of 2-3 years' experience in a fast-paced IT department, ideally in an IT Helpdesk or support role</li><li>Excellent IT skills</li><li>Good communication skills, on the telephone and in writing.</li><li>Ability to build relationships at all levels across the business</li><li>Enthusiastic and organised</li><li>Reliable and trustworthy</li><li>Flexible attitude to work and able to take on a range of tasks</li><li>Attention to detail</li><li>A team player</li></ul><p><strong>Salary/Package:</strong></p><ul><li>circa. £30,000 basic salary</li><li>5% company bonus scheme</li><li>5% matched pension scheme</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjYyMDY1LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
