<p>Head of Customer Service - FinTech Scale-Up<br /> <br /> Are you an experienced Customer Service leader looking to make your mark in one of Europe's fastest-growing FinTechs? This rapidly expanding, award-winning company is seeking a Head of Customer Service to lead and scale its multi-market operations across the UK and Europe.<br /> <br /> About the Company<br /> This FinTech is transforming the embedded finance space, partnering with leading global e-commerce and payment platforms. Backed by a major private equity firm, the business has achieved over 100% YoY growth since 2020 and continues to expand globally.<br /> <br /> The Role<br /> You will lead an established customer service team to deliver exceptional merchant experiences across phone, email, and live chat. You'll own service strategy, performance management, and process optimisation, working closely with Product, Operations, and Compliance teams to drive continuous improvement.<br /> <br /> About You<br /> * Proven experience leading and scaling Customer Service teams in FinTech or banking/lending.<br /> * Track record managing KPIs, SLAs, and service excellence.<br /> * Strong communication and leadership skills.<br /> * Analytical, proactive, and comfortable in a fast-paced, growth-driven setting.<br /> <br /> What's on Offer<br /> * Competitive salary + performance bonus<br /> * Private medical & dental insurance<br /> * Enhanced parental leave<br /> * Modern Central London office</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/V2lsbGlhbS5Ccmlja2hpbGwuNTc0NDYuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p data-start="208" data-end="266">Our client, an award winning production company, is looking for an experienced and strategic marketing professional to lead global marketing, PR, and brand strategy for a dynamic production company.</p><p data-start="208" data-end="266">The Head of Marketing will oversee campaigns across multiple content portfolios, supporting audience growth, brand awareness, and international expansion.</p><p data-start="268" data-end="565">This is a hybrid role based in Central London reporting into the Managing Director. </p><p data-end="594" data-start="567"><strong data-end="592" data-start="567">Head of Marketing Key Responsibilities:</strong></p><ul data-start="595" data-end="1338"><li data-start="595" data-end="723"><p data-start="597" data-end="723">Develop and execute global marketing strategies across all content and brand initiatives, integrating B2B and B2C campaigns.</p></li><li data-start="724" data-end="866"><p data-start="726" data-end="866">Drive audience engagement for TV series, digital content, and associated consumer products across broadcast, digital, and social channels.</p></li><li data-start="867" data-end="989"><p data-start="869" data-end="989">Collaborate with distribution, licensing, and production teams to maximize ROI from content launches and partnerships.</p></li><li data-end="1128" data-start="990"><p data-end="1128" data-start="992">Lead corporate PR and communications to strengthen the company's profile with trade partners, broadcasters, and industry stakeholders.</p></li><li data-start="1129" data-end="1216"><p data-start="1131" data-end="1216">Manage marketing budgets, measure performance, and use insights to inform strategy.</p></li><li data-start="1217" data-end="1338"><p data-start="1219" data-end="1338">Oversee creative agency relationships and ensure campaigns are innovative, cohesive, and aligned with business goals.</p></li></ul><p data-end="1366" data-start="1340"><strong data-start="1340" data-end="1364">Ideal Head of Marketing Profile:</strong></p><ul data-start="1367" data-end="1862"><li data-end="1485" data-start="1367"><p data-start="1369" data-end="1485">Proven experience in marketing and communications within a production company, broadcaster, or media organization.</p></li><li data-end="1579" data-start="1486"><p data-end="1579" data-start="1488">Strong track record in brand development, multi-channel campaigns, and content marketing.</p></li><li data-start="1580" data-end="1657"><p data-end="1657" data-start="1582">Experience working with international markets and broadcasters desirable.</p></li><li data-start="1658" data-end="1727"><p data-end="1727" data-start="1660">Data-driven approach with strong analytical and reporting skills.</p></li><li data-end="1791" data-start="1728"><p data-start="1730" data-end="1791">Creative, strategic thinker with hands-on execution skills.</p></li><li data-start="1792" data-end="1862"><p data-end="1862" data-start="1794">Excellent collaboration, leadership, and organizational abilities.</p></li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Q2Fyb2xpbmUuR3JhaW5nZXIuMTE1NjIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
