2 results for Customer Services Manager Supervisor in Newbury, West Berkshire

Billing Manager

Reading, Berkshire
remote
Permanent
35000 - 45000 GBP / Yearly
The CompanyRobert Half is delighted to be partnering with a fast-growing, private healthcare organisation as they continue to expand their network of consultant-led clinics across the UK. This is an exciting opportunity to join a business at a pivotal stage of growth, where you'll have the chance to shape and develop a centralised billing function while building your own leadership career. If you have experience in private healthcare billing, patient accounts, or Private Medical Insurance (PMI) and are looking for a role that offers genuine progression, this could be the perfect next step. The RoleThis is a hands-on leadership role that combines operational billing with people management. Initially, you'll work alongside the billing team, taking ownership of complex billing activity while leading and developing a small team of Finance Assistants. As the business grows, you'll play a key role in building scalable processes and expanding the team. You'll be responsible for ensuring accurate and timely billing for insured and self-pay patients, improving processes, and helping standardise billing across multiple clinic locations. Key Responsibilities<ul><li>Lead, coach and develop a team of Finance Assistants.</li><li>Manage the end-to-end billing process for insured and self-pay patients.</li><li>Oversee credit control and support cash collection activities.</li><li>Handle complex billing queries and insurer-related issues.</li><li>Develop and document robust billing processes that can be rolled out across new clinic locations.</li><li>Work closely with Finance, Clinical and Operational teams to ensure accurate patient billing.</li><li>Support month-end activities, reporting and continuous process improvement.</li><li>Identify opportunities to improve systems, automation and operational efficiency.</li><li>Play an integral role in supporting the organisation's continued growth and expansion.</li></ul> About YouWe're looking for someone who combines strong operational billing experience with excellent leadership potential. Ideally, you'll have:<ul><li>Experience within private healthcare, private hospital, medical practice or clinical billing.</li><li>Strong knowledge of Private Medical Insurance (PMI), insurer billing and/or self-pay patient invoicing.</li><li>Previous experience supervising, mentoring or leading a billing or finance team.</li><li>A proactive approach to process improvement and continuous improvement.</li><li>Strong Excel skills and confidence using finance and patient management systems.</li><li>Experience in using Semble</li><li>Excellent communication and stakeholder management skills.</li><li>A collaborative, solutions-focused mindset with a desire to improve how things are done.</li></ul> Candidates from other high-volume billing environments with exposure to complex billing and team leadership will also be considered. What's on Offer<ul><li>Opportunity to join a rapidly growing healthcare organisation.</li><li>Genuine career progression into a larger leadership role as the business expands.</li><li>High level of autonomy and ownership.</li><li>Opportunity to shape billing processes and influence operational improvements.</li><li>Supportive leadership team and collaborative culture.</li><li>Competitive salary and benefits package.</li></ul> If you're an experienced Billing Team Leader, Patient Accounts Supervisor, Medical Billing Manager, Revenue Team Leader or Accounts Receivable professional with private healthcare or PMI experience and are looking for a role where you can make a real impact, we'd love to hear from you.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/SmFtZXMuQWRleS4yMDgwMC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-08-05T15:11:01Z

Billing Supervisor

Slough, Berkshire
remote
Permanent
38000 - 40000 GBP / Yearly
<h1>Billing Team Lead</h1>Location: SloughSalary: £38,000 - £40,000 + Benefits<h2>The Opportunity</h2>Robert Half is delighted to be partnering with a successful and rapidly growing business to recruit a Billing Team Lead. This is an exciting opportunity to join an established finance function and lead a high-performing billing team in a fast-paced, customer-focused environment.Managing a team of 5-6 Billing Clerks, you'll be responsible for ensuring the accurate and timely delivery of invoicing, driving process improvements, and supporting the wider finance function through strong leadership and operational excellence.This is an excellent opportunity for an experienced Billing Supervisor or Team Leader looking to take the next step within a growing organisation that offers genuine career progression.<h2>Key Responsibilities</h2><h3>Team Leadership</h3><ul data-spread="false"><li>Lead, coach and develop a team of 5-6 Billing clerks.</li><li>Set clear objectives and monitor team performance against agreed KPIs.</li><li>Conduct regular one-to-ones and performance reviews.</li><li>Support recruitment, onboarding and training of new team members.</li><li>Allocate workloads effectively to ensure deadlines are consistently achieved.</li><li>Foster a collaborative, customer-focused and high-performing team culture.</li></ul><h3>Billing Operations</h3><ul data-spread="false"><li>Oversee the timely and accurate production of customer invoices.</li><li>Ensure billing is completed in line with contractual agreements and internal deadlines.</li><li>Review billing exceptions and resolve complex invoicing issues.</li><li>Maintain accurate customer and pricing information.</li><li>Monitor billing volumes and identify opportunities to improve efficiency.</li></ul><h3>Stakeholder Management</h3><ul data-spread="false"><li>Build strong relationships with Finance, Operations and Commercial teams.</li><li>Act as the first point of escalation for billing queries.</li><li>Work closely with Credit Control to minimise invoice disputes and improve cash collection.</li><li>Provide guidance on billing processes and best practice across the business.</li></ul><h3>Month-End & Reporting</h3><ul data-spread="false"><li>Ensure all billing activities are completed in line with month-end deadlines.</li><li>Perform billing reconciliations and investigate discrepancies.</li><li>Produce regular reporting on team performance and billing metrics.</li><li>Support internal and external audit requirements where required.</li></ul><h3>Continuous Improvement</h3><ul data-spread="false"><li>Identify and implement improvements to billing processes and controls.</li><li>Support finance transformation and system enhancement projects.</li><li>Promote automation and efficiencies to improve accuracy and productivity.</li><li>Maintain and improve process documentation.</li></ul><h2>About You</h2>You'll be an experienced billing professional who enjoys developing people and improving processes.You'll ideally have:<ul data-spread="false"><li>Previous experience in Billing, Sales Ledger or Accounts Receivable.</li><li>Experience managing or supervising a small team.</li><li>Strong knowledge of billing processes and financial controls.</li><li>Excellent communication and stakeholder management skills.</li><li>High attention to detail with strong organisational abilities.</li><li>Strong Excel and finance systems experience.</li><li>A proactive, solutions-focused approach with a continuous improvement mindset.</li><li>Experience working within a high-volume finance environment.</li></ul><h2>What's on Offer?</h2><ul data-spread="false"><li>Salary of £38,000-£40,000</li><li>A supportive and collaborative finance team</li><li>Ongoing training and development</li><li>Genuine career progression opportunities</li><li>Comprehensive employee benefits package</li><li>The opportunity to play a key role within a growing organisation undergoing continuous improvement and transformation</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q2hhcmxlcy5QZW5tYW4uMDIxNTYuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-08-05T08:07:57Z