19 results for Service Delivery Manager jobs

IT Incident & Problem Manager

Newport, Newport
remote
Permanent
60000 - 62500 GBP / Yearly
Robert Half are working with a client sitting within the Utilities industry working in a highly regulated environment, and is seeking a proactive and experienced Incident and Problem Manager to join its IT Service Delivery function. This role is responsible for governing and executing incident and problem management processes, ensuring they are consistently applied, monitored, and aligned with organisational objectives.You will drive service stability and continuous improvement by ensuring incidents are effectively managed, root causes are identified promptly, and corrective actions are implemented to prevent recurrence. The role also includes leading a team of internal staff and external service providers, fostering a high-performance and collaborative environment. <h3 data-end="169" data-section-id="cr3u3g" data-start="129">Governance & SLA Management</h3>Own and oversee partner adherence to incident and problem management SLAs, acting as the client authority on Root Cause Analysis (RCA) quality and ensuring corrective actions are effective, timely, and aligned with contractual expectations.<h3 data-section-id="9s5edi" data-end="455" data-start="412">Incident Management Leadership</h3>Ensure incidents are managed efficiently and in line with best practices, driving rapid resolution, minimizing service disruption, and maintaining high service availability.<h3 data-start="631" data-section-id="wz17as" data-end="686">Problem Management & Root Cause Excellence</h3>Lead robust problem management practices, ensuring high-quality RCAs, accurate root cause identification, and implementation of sustainable solutions to prevent recurrence.<h3 data-start="861" data-end="913" data-section-id="8ju43f">Vendor & Partner Performance Management</h3>Drive vendor accountability through regular service reviews, evaluating SLA performance, RCA quality, and continuous improvement opportunities to enhance overall service delivery.<h3 data-section-id="puuog2" data-end="1153" data-start="1095">Continuous Improvement & Service Optimization</h3>Identify trends, risks, and improvement opportunities, leading initiatives that enhance incident prevention, streamline processes, and elevate service management maturity.<h3 data-section-id="64tba7" data-end="1380" data-start="1327">Team Leadership & Capability Development</h3>Lead, coach, and develop a high-performing incident and problem management team, fostering a culture of accountability, collaboration, and operational excellence.<h3 data-section-id="1f6av6t" data-end="1605" data-start="1545">Stakeholder Collaboration & Service Integration</h3>Work closely with Service Delivery Managers, IT teams, and partners to integrate insights from incidents and problems into broader service strategies and improvement plans. Excellent management upwards and downwards.<h3 data-start="1780" data-section-id="1fx33tp" data-end="1837">Reporting, Communication & Tooling Expertise</h3>Deliver clear, data-driven reporting and insights to IT leadership, leveraging tools such as ServiceNow, and communicating effectively with both technical and non-technical stakeholders.<h3 data-start="2134" data-end="2166" data-section-id="1lerpjn"> </h3><h3 data-start="78" data-end="119" data-section-id="d5l8tf">Qualifications & Accreditations</h3><ul data-end="795" data-start="120"><li data-start="120" data-end="246" data-section-id="1y9xgsk">Proven experience in a management role within IT service delivery, with a strong focus on incident and problem management.</li><li data-section-id="1r5so0k" data-end="371" data-start="247">Solid practical knowledge of ITIL frameworks, particularly across incident, problem, and service management disciplines.</li><li data-start="372" data-section-id="1rr6llk" data-end="474">Demonstrated expertise in Root Cause Analysis (RCA) and implementing effective corrective actions.</li><li data-start="475" data-section-id="5iqqcn" data-end="570">Strong analytical and problem-solving capabilities, with a focus on continuous improvement.</li><li data-start="571" data-section-id="amlqec" data-end="694">Excellent communication skills, with the ability to engage and influence both technical and non-technical stakeholders.</li><li data-section-id="1ax2jyb" data-end="795" data-start="695">Experience driving process optimisation and improving incident and problem management workflows.</li><li data-start="695" data-section-id="1ax2jyb" data-end="795">ITIL 4 Practitioner</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RmF6Lk5hbmRvby45ODg3NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-04-24T12:24:13Z

Senior IT Manager

Newport, Newport
remote
Permanent
70000 - 75000 GBP / Yearly
Robert Half have partnered on an exclsuive basis with a Global Manufacturing organisation based in Newport to recruit a Senior IT Manager on a permanent basis. <h3 data-start="161" data-end="181" data-section-id="rxbt5q"> </h3>Role SummaryA global manufacturing organisation is seeking a Senior IT Manager to lead IT service delivery across a critical production site and associated remote locations. This role is accountable for ensuring the stability, security, and continuous improvement of IT systems supporting a 24/7 manufacturing environment.The position combines leadership of the IT Operations function with hands-on technical oversight and project delivery, working closely with both local stakeholders and global IT functions to drive operational excellence and technology innovation.Key Responsibilities<ul><li>Take full ownership of IT service delivery across a manufacturing site and associated remote offices</li><li>Lead, develop, and mentor a local IT team, ensuring high performance and continuous capability development</li><li>Partner with manufacturing, engineering, and business stakeholders to deliver IT solutions that enhance production efficiency and reliability</li><li>Align local IT operations with global IT strategy, standards, and initiatives</li><li>Set priorities, allocate resources, and lead the delivery of IT projects and continuous improvement initiatives</li><li>Oversee and maintain core IT infrastructure, including:</li><ul><li>Virtualisation platforms (e.g. VMware)</li><li>Windows Server environments</li><li>Network infrastructure (LAN/WAN)</li></ul><li>Ensure robust IT security, risk management, and compliance across all systems</li><li>Support and optimise IT systems critical to manufacturing operations, ensuring minimal downtime</li><li>Manage IT budgets, resource planning, and vendor relationships where applicable</li><li>Provide reporting and governance into regional and global IT leadership</li></ul>Skills & Experience Required<ul><li>Degree in Computer Science, Information Technology, or a related discipline</li><li>Minimum 10 years' experience in IT, including significant leadership experience (4+ years managing teams)</li><li>Demonstrable experience within a manufacturing or industrial environment (essential)</li><li>Strong understanding of IT requirements in 24/7, production-critical environments</li><li>Technical expertise in:</li><ul><li>Microsoft Active Directory and cloud services</li><li>Data centre infrastructure and operations</li><li>Network infrastructure and services</li></ul><li>Experience with manufacturing systems (e.g. MES, SCADA, or plant systems) is highly desirable</li><li>Strong analytical and problem-solving capabilities</li><li>Proven ability to manage multiple priorities in a fast-paced operational environment</li><li>Excellent stakeholder engagement and communication skills</li></ul>Key Attributes<ul><li>Strategic thinker with a hands-on approach to technical leadership</li><li>Strong leadership and team development capabilities</li><li>Proactive, resilient, and results-driven</li><li>Deep appreciation of uptime, reliability, and operational continuity in manufacturing</li><li>Experience working within a global, matrixed organisation</li></ul> Salary/logistics<ul><li>£70,000-£75,000 + additional benefits </li><li>The role is 5 days a week on site in Newport as standard so please only apply if you are comfortable with the travel commitments. </li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjYwNDY5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-03-20T14:13:04Z

IT Manager

Port Glasgow, Inverclyde
remote
Permanent
55000 - 65000 GBP / Yearly
The Company:A long-established organisation with over a century of experience in manufacturing and defense projects. With a focus on advancing engineering technology through innovative solutions, especially in the field of sustainable propulsion systems-moving from hybrid to alternative fuel technologies, including hydrogen. Their ongoing development is driven by a commitment to core values: safety, sustainability, quality, innovation, excellence, and teamwork.Overview: The IT Manager leads the delivery, security, reliability, and ongoing improvement of IT services and infrastructure, acting as the strategic link between technology and business objectives. Reporting to the Head of Finance and IT, this role oversees IT Infrastructure and Support functions, managing a team of two and ensuring seamless, secure, and scalable IT operations across the business.Key Responsibilities:<ul><li>People Leadership: Manage, mentor, and develop IT Infrastructure Engineer and IT Support Engineer. Oversee performance, resource planning, and foster a culture of accountability and continuous improvement.</li><li>IT Operations & Service Delivery: Ensure delivery of reliable IT services that meet business SLAs. Oversee incident, problem, and change management processes, serving as an escalation point for technical issues.</li><li>Infrastructure Management: Direct the design, implementation, and maintenance of on-premises, cloud, and hybrid IT infrastructure. Ensure system availability, resilience, and compliance with recovery and continuity plans.</li><li>End-User Support: Drive high-quality, consistent end-user support. Oversee device lifecycle, onboarding/offboarding, and enhance user satisfaction with a focus on self-service and knowledge sharing.</li><li>Security & Compliance: Enforce IT security standards and compliance with policies and regulatory requirements. Oversee risk management, vulnerability patching, and audit readiness.</li><li>Strategy & Budget: Develop and execute IT strategy in alignment with business goals. Manage IT budgets, vendor relationships, and prioritise technology investments.</li><li>Process & Governance: Implement and maintain IT policies, procedures, and ITIL-aligned service management best practices. Track operational KPIs and optimise processes through documentation and automation.</li></ul>Experience:<ul><li>5-10+ years' experience in IT operations or infrastructure/support; 2-5+ years in a management role</li><li>Knowledge of business system / ERP implementation</li><li>Experience with Cyber Essentials / Cyber Essentials Plus</li><li>Experience managing infrastructure and service desk teams</li><li>Strong technical knowledge (enterprise infrastructure, cloud platforms, IT support operations)</li><li>Experience with ITSM frameworks (ITIL preferred), budgeting, and vendor management</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RmF6Lk5hbmRvby45NjA2OS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-04-02T12:35:28Z

ERP Manager

Lincolnshire, Lincolnshire
remote
Permanent
65000 - 75000 GBP / Yearly
Robert Half are working with a client recruiting for an ERP Manager within Lincolnshire<h3 id="key-responsibilities">Key responsibilities</h3><ul><li>Own the performance, support and roadmap of core business systems, including ERP, warehouse scanning, route planning, mailing solutions, SharePoint and related platforms.</li><li>Partner with business stakeholders to improve workflows, system adoption and business outcomes.</li><li>Ensure appropriate business continuity, disaster recovery, security and regulatory compliance across business systems.</li><li>Oversee warehouse systems and handheld scanning solutions to support accurate stock and operational processes across sites.</li><li>Manage suppliers, contracts, licences, SLAs and escalations to ensure quality, value and timely resolution.</li><li>Monitor business systems support tickets and ensure effective service delivery.</li><li>Work closely with infrastructure and support teams to deliver a joined-up IT service and one-team approach.</li></ul><h3 id="key-requirements">Key requirements</h3><ul><li>Experience managing ERP and wider business systems in a complex operational environment.</li><li>Experience managing system integrations, customisations and third-party vendors.</li><li>Good understanding of change control, release management, service delivery and compliance.</li><li>Experience supporting warehouse-related systems and operational business processes.</li><li>Strong stakeholder management skills with the ability to work in a business-partnering capacity.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RmF6Lk5hbmRvby4wMjgwNy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-04-28T09:11:05Z

Finance Transformation Manager

Pontypridd, Rhondda Cynon Taff
remote
Permanent
37000 - 75000 GBP / Yearly
Robert Half Talent Solutions are seeking a permanent Finance Transformation Manager to join a dynamic organisation based in north Cardiff The Finance Transformation Manager is responsible for designing, governing, and embedding the core capabilities that underpin a modern finance function. This includes ownership of the Finance Operating Model, the Finance Service Delivery Model, the enterprise-wide Finance Process Catalogue, and the Global Process Owner accountability framework, setting governance frameworks and serving as the main contact for process-related matters. The role leads as a global process owner drives end‑to‑end standardisation of finance processes across multiple entities, ensuring consistency, compliance, and operational excellence. It also partners closely with the Digital Finance Transformation Lead to embed technology, automation, and data‑driven capabilities that streamline processes and strengthen controls. <ul><li>Key areas are:</li></ul>Governance Framework OwnershipFinance Target Operating Model<ul><li>Finance Service Delivery Model Design</li><li>Global Finance Process Catalogue Ownership</li></ul> We need a candidate who has: <ul><li>Demonstrated experience leading large-scale process transformation, standardisation, financial governance, controls and continuous improvement initiatives in a complex environment</li><li>Deep expertise in Finance Transformation and finance operating models and service delivery models</li></ul> On offer:A salary of circa £75,000Transport subsidyGenerous pensionFlexible working - hybrid with only two days in the office. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q2hhcmxvdHRlLmFsbGVuLjI2NDU3LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-03-19T17:31:14Z

Senior Finance Manager

Harrogate, North Yorkshire
remote
Permanent
75000 - 75000 GBP / Yearly
Senior Finance ManagerLocation: Harrogate Salary: £75,000 Robert Half Finance & Accounting are recruiting for a Senior Finance Manager to join a growing, client‑focused business based in Harrogate. This is a senior operational finance role with responsibility for leading a team delivering high‑quality client finance services across a diverse portfolio.Reporting into the UK Finance Director, this role will suit an experienced finance leader who enjoys combining strong financial control, people leadership, and client service excellence within a fast‑moving, service‑led environment. The RoleAs Senior Finance Manager, you will take ownership of the day‑to‑day operational delivery of client finance, leading a team of Finance Managers and ensuring that financial reporting, controls, and client obligations are delivered consistently and to a high standard.You will act as a senior escalation point for clients, while remaining hands‑on and visible, supporting both your team and stakeholders to ensure deadlines, SLAs, and contractual obligations are met. Key Responsibilities<ul><li>Lead and manage a team of Finance Managers, setting objectives, KPIs, and development plans</li><li>Ensure timely and accurate production of management accounts, balance sheet reconciliations, cashflow forecasts, and client reporting</li><li>Drive consistency, quality, and compliance across client reporting packs</li><li>Embed robust financial processes, controls, and standard operating procedures</li><li>Act as first point of escalation for operational finance matters</li><li>Oversee workload planning, resource allocation, and delivery discipline across the team</li><li>Build strong, trusted relationships with clients through professional and confident communication</li><li>Drive continuous improvement through process enhancement, standardisation, and intelligent use of data and systems</li></ul>The Ideal Candidate<ul><li>Qualified accountant (ACA, ACCA, CIMA), or QBE with strong relevant experience</li><li>Proven experience in a senior or operational finance management role</li><li>Strong people leadership experience, ideally managing managers</li><li>Excellent knowledge of management accounts production and financial controls</li><li>Confident communicator with strong stakeholder and client management skills</li><li>Highly organised, delivery‑focused, and comfortable balancing multiple priorities</li><li>Experience within property, real estate, PBSA, BTR, block management, hospitality, or similar sectors would be advantageous</li></ul>Salary & Benefits<ul><li>Salary of £75,000</li><li>Senior leadership role with real influence over service delivery and team development</li><li>Opportunity to work closely with clients and senior stakeholders</li><li>Growing, evolving business with scope for progression</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q29ub3IuTWNDYWJlLjU1MzIyLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-04-16T13:34:52Z

Finance Manager

Harrogate, North Yorkshire
remote
Permanent
75000 - 75000 GBP / Yearly
Financial ControllerLocation: Harrogate Salary: £75,000Robert Half Finance & Accounting are recruiting for a Financial Controller to join a growing, service‑led business based in Harrogate. This is a senior operational finance role with responsibility for overseeing the delivery of client finance services, leading a sizeable team and acting as a key point of contact for senior internal and external stakeholders.Reporting to the Finance Director, the Financial Controller will play a critical role in ensuring high‑quality financial reporting, strong controls, and consistent service delivery across a multi‑client environment. The RoleThe Financial Controller will take ownership of the operational finance function, with direct responsibility for managing and developing a team of Finance Managers. You will ensure robust financial processes, accurate and timely reporting, and compliance with all contractual and regulatory requirements, while driving continuous improvement and consistency across the function.This is a highly visible role, combining hands‑on financial control with people leadership and senior‑level client interaction.Key Responsibilities<ul><li>Lead and manage a team of Finance Managers, including performance management, KPI setting, coaching and succession planning</li><li>Oversee the timely and accurate delivery of monthly management accounts, balance sheet reconciliations, cashflow forecasts, and client reporting</li><li>Maintain responsibility for quality, consistency, and control across client reporting packs prior to Director‑level review</li><li>Act as the senior operational escalation point for finance matters and client queries</li><li>Embed and maintain robust financial processes, controls, and standard operating procedures</li><li>Ensure adherence to reporting timetables, SLAs, and contractual obligations</li><li>Oversee workload planning and resource allocation across the team</li></ul> The Ideal Candidate<ul><li>Qualified accountant (ACA, ACCA, CIMA), or QBE with significant relevant experience</li><li>Proven experience in a Financial Controller or senior operational finance role</li><li>Strong background in management accounts production and financial control</li><li>Demonstrable experience managing and developing finance teams (ideally managing managers)</li><li>Confident stakeholder manager, comfortable operating in a client‑facing environment</li></ul>Salary & Benefits<ul><li>Salary of £75,000</li><li>Senior‑level role with significant responsibility and visibility</li><li>Opportunity to lead and shape a growing finance function</li><li>Exposure to institutional clients and complex operational environments</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q29ub3IuTWNDYWJlLjA2MzMwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-04-24T16:22:45Z

IT Operations Manager

London, London
remote
Permanent
60000 - 65000 GBP / Yearly
<h2 data-end="26" data-start="0" data-section-id="1nyuh71">IT Operations Manager</h2>London | On-siteA prestigious London-based professional services organisation is looking for an experienced IT Operations Manager to join its growing technology team. This is a hands-on role supporting a fast-paced, high-performance environment where reliability, responsiveness, and professionalism are critical.You'll take ownership of the day-to-day IT operation while also playing a key role in modernising and improving the wider technology function. Alongside managing core infrastructure and end-user support, you'll have the opportunity to help drive an exciting automation programme across the business, making this an ideal opportunity for someone who enjoys both operational support and continuous improvement projects.<h3 data-end="846" data-section-id="1xdyghs" data-start="821">What you'll be doing:</h3><ul data-start="847" data-end="1583"><li data-start="847" data-section-id="1k0qjhs" data-end="954">Managing and supporting Microsoft Azure, Microsoft 365, Entra ID, networking, and endpoint environments</li><li data-section-id="xzqi70" data-start="955" data-end="1033">Providing hands-on support across Windows, MacOS, iOS, and Android devices</li><li data-end="1102" data-start="1034" data-section-id="12gjr1m">Acting as a senior escalation point for complex technical issues</li><li data-end="1198" data-start="1103" data-section-id="1a9puja">Supporting AV and video conferencing technology for high-profile meetings and hybrid events</li><li data-end="1290" data-start="1199" data-section-id="1ljtuv3">Delivering infrastructure and systems projects from discovery through to implementation</li><li data-end="1403" data-section-id="mfb81s" data-start="1291">Driving automation initiatives using PowerShell, Azure Automation, Logic Apps, Power Apps, and similar tools</li><li data-end="1486" data-section-id="12bxuoj" data-start="1404">Managing IT suppliers, hardware provisioning, and service delivery performance</li><li data-section-id="17bb6cs" data-start="1487" data-end="1583">Ensuring strong security, backup, disaster recovery, and compliance practices are maintained</li></ul><h3 data-end="1614" data-section-id="12d06p0" data-start="1585">What they're looking for:</h3><ul data-end="2156" data-start="1615"><li data-start="1615" data-section-id="14e2nnf" data-end="1696">Strong experience in IT Operations, Infrastructure, or Systems Administration</li><li data-end="1767" data-start="1697" data-section-id="k2opsc">Hands-on knowledge of Microsoft Azure, Microsoft 365, and Entra ID</li><li data-end="1823" data-section-id="3fr55a" data-start="1768">Experience with PowerShell scripting and automation</li><li data-end="1906" data-start="1824" data-section-id="1qts9jg">Excellent communication skills with the ability to support senior stakeholders</li><li data-section-id="1n231g7" data-start="1907" data-end="1987">Experience delivering technical projects and improving operational processes</li><li data-start="1988" data-section-id="62bwag" data-end="2067">Knowledge of AV/conferencing technologies and modern workplace environments</li><li data-start="2068" data-section-id="1eguzl3" data-end="2156">A proactive mindset with a genuine interest in technology improvement and automation</li></ul>This is a fantastic opportunity to join a highly respected organisation investing heavily in its technology function, where you'll have real ownership, visibility, and the chance to shape future IT operations and automation strategy.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC40NTUwMC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-05-08T16:02:41Z

Billing Team Manager

Beaconsfield, Buckinghamshire
remote
Permanent
40000 - 45000 GBP / Yearly
Robert Half Accountancy & Finance are partnering exclusively with an established and growing healthcare services organisation in seeking an experienced Billing Manager to lead its billing function (of 4 staff) and drive operational excellence across invoicing and revenue processes in a large, wider UK Finance team. This is an exciting opportunity for a hands-on Supervisor or Manager with strong billing, process, data and stakeholder management experience to join a collaborative finance environment supporting essential healthcare operations across the UK. The RoleReporting to the Revenue & Payables Manager, you will lead and develop the Billing Team, ensuring accurate, timely, and compliant billing across multiple operational service lines. You will play a key role in improving billing accuracy, streamlining processes, enhancing data quality, and reducing the time from service delivery through to invoicing. This role offers hybrid working, with occasional travel to operational sites for key meetings and projects. Key Responsibilities<ul><li>Lead and manage the Billing Team to deliver accurate and timely invoicing</li><li>Oversee end-to-end billing processes across NHS and private service pathways</li><li>Ensure billing activities align with contractual and month-end reporting deadlines</li><li>Drive continuous improvement in billing controls, systems, and data quality</li><li>Support automation initiatives and standardisation of processes</li><li>Maintain robust pricing controls, including inflationary uplifts</li><li>Work closely with Finance, Operations, Commercial, and Data teams to resolve billing issues and improve upstream processes</li><li>Support implementation of billing processes for new contracts and service lines</li><li>Deliver month-end KPIs, reporting, and performance metrics</li><li>Develop team capability through coaching, performance management, and cross-training</li></ul> About YouThe successful candidate will be an experienced billing or revenue professional with proven leadership capability and a strong understanding of end-to-end billing operations, work-flow complexities and data management. You will also have:<ul><li>Previous experience managing and developing teams</li><li>Strong organisational and stakeholder management skills</li><li>Excellent attention to detail and commitment to quality</li><li>Experience driving process improvement and operational efficiency</li><li>Confidence working with billing systems, data processes, and reporting tools</li><li>The ability to manage competing priorities in a fast-paced environment</li><li>Strong communication skills with the ability to influence at all levels</li></ul> What's on Offer<ul><li>Hybrid working model</li><li>Opportunity to join a growing and purpose-driven organisation</li><li>Collaborative and supportive working culture</li><li>Career development and progression opportunities</li></ul> If you are an experienced Billing professional looking for your next Team-management opportunity, we'd love to hear from you.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/SmFtZXMuQWRleS4zMjgwNi4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-05-13T15:20:57Z

Group Credit Manager

Slough, Berkshire
remote
Permanent
50000 - 60000 GBP / Yearly
Group Credit Manager Location: Hybrid - Slough area (3-4 days per week, with occasional travel to other offices) Salary: Highly competitive + comprehensive benefits package<h3>The Opportunity</h3>Reporting into senior finance leadership, this role will hold full responsibility for the credit control and accounts receivable function across the wider group. You will be tasked with driving cash collection performance, improving controls, reducing aged debt, and ensuring the function is scalable to support continued growth.This is a highly visible role with regular interaction across the wider business, requiring someone who can balance strategic leadership with hands-on operational management.<h3>Key Responsibilities</h3>Strategic Leadership & Ownership * Develop and implement a group-wide credit control strategy aligned to wider business growth and cashflow objectives * Own key performance metrics including DSO, overdue debt, cash collection, and debtor quality * Build a scalable credit function capable of supporting future acquisitions and integration activity * Provide meaningful reporting and insight to senior leadership around collections performance, risk exposure, and improvement opportunitiesTeam Management & Development * Lead and develop a multi-level team including Credit Control Team Leads, Credit Controllers, legacy debt teams, and cash allocation staff * Introduce clear KPIs, accountability frameworks, and service standards across the department * Drive a high-performance culture focused on ownership, continuous improvement, and collaboration * Support succession planning, coaching, recruitment, and resource planning as the business growsCredit Risk & Governance * Review and strengthen credit policies, procedures, and governance frameworks across all entities * Oversee credit limits, risk assessments, provisioning, write-offs, and escalated accounts * Ensure strong compliance with internal controls, audit requirements, and financial best practice * Act as the senior escalation point for complex disputes, insolvencies, and high-risk balancesCommercial Business Partnering * Work closely with Managing Directors, Operations, Sales, Billing, and Finance teams to improve collection outcomes * Lead arrears review meetings and challenge stakeholders where action is required * Provide commercial insight into payment trends, customer behaviour, contractual exposure, and collection barriers * Ensure credit risk considerations are embedded into commercial decision-makingReporting, Forecasting & Month-End * Own debtor-related inputs into group cashflow forecasting * Ensure timely month-end close for receivables, reconciliations, ageing reviews, and provisions * Deliver accurate MI on collections performance, overdue balances, and risk trends * Act as key contact for audit queries relating to receivables and credit processesTransformation & Continuous Improvement * Lead projects to improve systems, processes, controls, and automation across the function * Support finance transformation programmes and acquisition integrations * Improve alignment between Credit Control, Billing, and Cash Allocation teams to maximise efficiency and service delivery<h3>Ideal Background</h3>* Extensive experience in senior Credit Control / Credit Management leadership roles * Proven track record leading larger or multi-layered teams * Experience operating in a multi-entity, acquisitive, or fast-growth environment * Demonstrable success improving DSO, reducing aged debt, and enhancing controls * Strong stakeholder management skills with the ability to influence senior leaders * Commercially astute, analytical, and comfortable working in a changing environment * Hands-on approach with the ability to lead from the front<h3>Why This Role?</h3>This is an excellent opportunity to join an ambitious organisation in a period of continued growth. The role offers real autonomy, visibility, and the chance to shape a critical finance function while developing your career within a progressive business.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q2hhcmxlcy5QZW5tYW4uOTcwMTEuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-05-01T10:57:47Z

Key Account Director

Worcester, Worcestershire
remote
Permanent
85000 - 100000 GBP / Yearly
KEY ACCOUNT DIRECTOR - WORCESTER - PERMANENT - UP TO £100k Robert Half are partnering with a high-profile organisation to recruit a Key Account Director role, offering up to £100k.This is a senior, client-facing leadership role where you will take full ownership of a key strategic account - driving commercial performance, service excellence, and long-term partnership growth.You will act as the central point of leadership for the account, responsible for financial performance, stakeholder engagement, service delivery, and team leadership.Key Details: <ul><li>Job Title: Key Account Director</li><li>Salary: £85k - £100k (DOE)</li><li>Location: Worcester</li><li>Working hours: Full-time - Monday - Friday</li><li>Working pattern: Fully onsite - potential flexibility for 1 day remote</li></ul>Responsibilities: <ul><li>Own full P&L responsibility, ensuring profitability and growth.</li><li>Build a deep understanding of the client's business and shape tailored solutions.</li><li>Develop and deliver a strategic account plan focused on retention and expansion.</li><li>Act as a trusted advisor, building strong relationships at all levels.</li><li>Lead and develop cross-functional teams to deliver service excellence.</li><li>Drive performance through data, insights, and continuous improvement.</li><li>Manage senior stakeholders internally and externally.</li></ul>Requirements: <ul><li>PFI experience required.</li><li>Proven experience in key account management, sales, or consultancy.</li><li>Experience within Facilities Management or a service-led environment.</li><li>Strong commercial and financial acumen (P&L ownership essential).</li><li>Experience managing complex stakeholder environments.</li><li>Track record of leading and developing high-performing teams.</li><li>Confident communicator with strong influencing skills.</li><li>Data-driven, strategic thinker with a hands-on approach.</li><li>Advanced MS Office skills.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RW1pbHkuTGV3aXMuMzk0NjguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-04-16T13:57:29Z

Project Manager - IT

City of London, London
remote
Contract
350 - 400 GBP / Daily
IT Project Manager - Real EstateDay Rate Contract London (4 days onsite)Robert Half have partnered with a well established real estate organisation who are looking for an experienced Project Manager to support the delivery of several concurrent technology and infrastructure initiatives across their London portfolio.This is a hands on delivery role, ideal for a Project Manager who is comfortable working in a complex environment and managing multiple work streams at once.Key Responsibilities<ul><li>Manage the end‑to‑end delivery of multiple IT and infrastructure projects, including:</li><ul><li>Wi‑Fi network refresh and upgrades</li><li>Business software delivery and implementation</li></ul><li>Own project planning, timelines, budgets, risks and dependencies across all workstreams.</li><li>Coordinate internal stakeholders, third‑party vendors and technology partners to ensure projects are delivered on time and to agreed scope.</li><li>Lead governance activities including project status reporting, RAID management, and steerco updates.</li><li>Support business readiness, cutover planning and post‑implementation handover.</li></ul>Experience & Skills Required<ul><li>Proven experience as a Project Manager delivering IT or technology enabled projects.</li><li>Strong background managing multiple concurrent projects in parallel.</li><li>Experience delivering infrastructure projects (e.g. Wi‑Fi, networks, devices) and software implementations.</li><li>Comfortable working in onsite, operational environments such as real estate, property, facilities, or similar asset heavy organisations.</li><li>Strong stakeholder management skills with the ability to work across technical and non‑technical teams.</li><li>Highly organised with a pragmatic, delivery focused approach.</li><li>Delivered end to end projects in an SME environment.</li></ul>Desirable<ul><li>Experience working with third party suppliers and managed service providers.</li><li>Exposure to property, real estate, facilities management or multi‑site environments.</li><li>Formal project management qualifications (PRINCE2, PMP, Agile, etc.).</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/QWxleC5IaWxsLjczNTgwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-05-12T08:25:32Z

Head of Finance

City of London, London
remote
Permanent
100000 - 105000 GBP / Yearly
Head of Finance | Property Managed Services | Central London (Hybrid Working) | £100,000 - £105,000 | Permanent Role Robert Half are working with a Leading Multinational in the Property and Workplace Services Space, known for delivering integrated solutions across a global client base. Following an internal promotion, the business is now looking to hire a Head of Finance to oversee a portfolio of 20 clients, working closely with operational teams to drive financial performance and commercial insight. This is a high-impact leadership role for a commercially driven finance professional who thrives in a matrix environment, enjoys operating at pace, and is confident influencing senior operational and executive stakeholders. You will play a critical role in driving performance, strengthening financial governance, and supporting strategic decision-making across a large, revenue-generating portfolio. 📊 About the Position Reporting to the Sector Finance Director, you will: <ul><li>Provide financial leadership across multiple business units, ensuring delivery of growth, margin improvement, and operational performance across a complex client portfolio. * Act as a key finance business partner to Executive Directors and senior operational leadership teams, influencing commercial decisions and strategic direction. * Review and challenge monthly P&L, balance sheet, forecasts, and management reporting, ensuring accuracy, consistency, and actionable insight. * Lead monthly business and contract performance reviews, with a strong focus on underperforming contracts, risk identification, and value creation opportunities. * Support divisional budgeting, forecasting, and long-range planning cycles, ensuring robust assumptions and commercial alignment. * Oversee financial governance, ensuring balance sheet integrity, compliance with internal controls, and adherence to relevant accounting standards and frameworks. * Support new business wins from a financial perspective, providing oversight from tender stage through mobilisation and transition. * Drive continuous improvement across reporting processes, systems usage, and financial controls, reducing inefficiencies and enhancing data quality. * Provide high-quality financial analysis, modelling, and insight to support commercial decision-making and performance improvement.</li></ul> 📋 What we're looking for <ul><li>Fully qualified accountant (ACA, ACCA, or CIMA) with significant post-qualification experience in a senior finance business partnering role. * Strong experience working in a contracts-led, service-based environment is essential, ideally within industries such as Facilities Management, Property Services, Defence, Security, Cleaning, Catering, Infrastructure Services, or similar multi-site operational businesses. * Demonstrable background in business partnering within complex, operational organisations where performance is driven by contract delivery and margin management. * Proven experience influencing senior operational stakeholders and working effectively within a matrix structure. * Strong technical grounding in management accounting, financial reporting, and performance management, with the ability to operate at both detail and strategic level. * Experience reviewing, challenging, and improving financial performance across large, multi-contract portfolios, including P&L, forecasting, and budgeting. * Strong understanding of financial governance, controls, and ideally experience working within structured compliance environments. * Excellent communication and influencing skills, with the ability to translate financial data into clear commercial insight and actionable recommendations. * A proactive, hands-on leader who drives accountability, improves performance, and builds strong cross-functional relationships across operational teams.</li></ul> 🤝 Here's what's waiting for you <ul><li>£100,000 - £105,000 base salary plus bonus * Hybrid working model - 3 days per week in the Central London office * Private healthcare and enhanced benefits package * 25 days holiday plus bank holidays * Senior exposure to divisional and executive leadership teams * Strong career progression within a large, growing UK finance structure * Opportunity to shape financial performance across a significant client portfolio * High visibility role with direct commercial impact across multiple business units</li></ul> 💼 Why this role could be your next move This is a rare opportunity to step into a senior client-facing finance leadership role with genuine breadth and influence. You will operate close to divisional leadership, shaping financial strategy while ensuring strong delivery across a complex, multi-contract portfolio. The organisation continues to experience strong growth and regular new contract wins, creating ongoing opportunities for senior finance professionals who can combine commercial thinking with strong technical and governance capability. With a proven track record of internal progression, this role offers both immediate impact and longer-term progression into divisional or country-level leadership positions.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/T2xpdmVyLldvbmcuNTk2MjYuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-05-06T11:30:55Z

Payroll Manager

Warwickshire, Warwickshire
remote
Permanent
50000 - 55000 GBP / Yearly
I'm supporting a respected school based in Warwick who are seeking an experienced Payroll Manager to cover a period of maternity leave. This is a key role within the school's central support function, overseeing the delivery of a compliant, accurate and timely payroll service for teaching and support staff.This is a fully office‑based role within the Warwick site and would suit someone who enjoys working in an education environment, supporting a diverse workforce, and ensuring smooth payroll operations in line with school policies and statutory requirements.<h2>Key Responsibilities</h2><ul><li>Manage the end‑to‑end payroll for teaching and non‑teaching staff, including term-time only workers, casual staff, supply cover, and variable hours.</li><li>Ensure correct application of Teachers' Pension Scheme (TPS) and Local Government Pension Scheme (LGPS) contributions, rules, and reporting requirements.</li><li>Process maternity, paternity, sickness, and other statutory payments in line with school and statutory policies.</li><li>Oversee payroll reconciliations and monthly reporting, working closely with HR and the School Business Manager.</li><li>Maintain accurate records for safeguarding and compliance audits.</li><li>Ensure all payroll processes align with safer recruitment and safeguarding guidelines.</li><li>Handle complex payroll queries sensitively and professionally.</li><li>Keep up to date with changes in education-sector payroll legislation and pension rules.</li><li>Manage the administration of payroll systems and ensure data integrity.</li><li>Support with year‑end tasks such as P60s, P11Ds, and pension year-end submissions.</li></ul><h2>Experience & Skills Required</h2><ul><li>Previous experience managing payroll in a school, multi-academy trust, or similar public sector/education environment.</li><li>Strong understanding of TPS and LGPS processes and pension compliance.</li><li>Experience handling complex payroll for varied working patterns and term‑time structures.</li><li>Excellent working knowledge of UK payroll legislation.</li><li>High attention to detail and accuracy.</li><li>Confident working in a busy, people-focused environment where discretion and professionalism are essential.</li><li>Strong communication skills, particularly when dealing with teachers, support staff, and senior leadership.</li><li>Previous use of education payroll or HR systems beneficial (e.g., SIMS, Arbor, iTrent, or similar).</li></ul><h2>Why This Opportunity?</h2><ul><li>Play a key role in supporting staff across the school during a crucial period.</li><li>Join a friendly and collaborative support team.</li><li>Take full ownership of a stable payroll function with the chance to improve processes.</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/SmVzc2ljYS5NdXNncmF2ZS41NDA1MC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-03-23T11:53:35Z

Financial Controller

Wantage, Oxfordshire
remote
Permanent
75000 - 85000 GBP / Yearly
Robert Half are working in partnership with a US listed business based in South Oxfordshire to recruit a Financial Controller within their shared service function. This is a senior role focusing on areas of Record to Report (R2R) across the EMEA region, an opportunity to partner with senior stakeholders whilst maintaining and improving controls, processes and systems.If you have worked within a large, complex environment and have an affinity to maintaining controls, reporting and efficient monthly/annual close then this is a great role to move into! There is a road to develop and transform the function into a value add, best in class operation, this would suit a candidate with ideas and a mindset geared towards process improvement and change.As Financial Controller, you will receive a base salary of in the region of £75,000 to £85,000 with excellent benefits including a 15% bonus! Please not this role is a site-based position. Key responsibilities include<ul style="text-align: justify;"><li>Accountable for the accuracy and delivery of management reporting, statutory accounts, balance sheet integrity and overall financial records of the EMEA region</li><li>Operate as the finance lead for your region, a conduit between the head office/group functions and regional leads within the business in their respective entities</li><li>Drive continuous improvement and optimisation within areas of ERP and reporting tools</li><li>Deliver multi-entity financial reporting under IFRS/US GAAP</li><li>Establish what good looks like in terms of performance/team management with clear KPI's, plan and deliverables - coach, develop and drive the function</li><li>Own month-end, quarter-end and year-end closes across the region</li><li>Build strong and valuable relationships with cross-functional stakeholders</li></ul> About your experience<ul><li style="text-align: justify;">Fully qualified (ACA/ACCA/CIMA)</li><li style="text-align: justify;">Experience within the group reporting/R2R function of a complex and international business</li><li style="text-align: justify;">Ability to maintain control and compliance whilst developing best in class processes</li><li style="text-align: justify;">Strong communication and business partnering capabilities, working with international senior stakeholders</li><li style="text-align: justify;">Excellent systems aptitude with mainstream ERP experience</li><li style="text-align: justify;">Desire to be seen as a leader, setting tone and example for the function</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Y3JhaWcua2lsbWluc3Rlci43NzEzMy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-04-16T09:40:30Z

Technical Delivery Lead / Contract

Bristol, Bristol
remote
Contract
- GBP / Yearly
Technical Delivery Lead / Contract / Outside IR35Bristol based client, hybrid working (most likely 1/2 times per week onsite). This role requires someone from an Infrastructure Engineering background that can provide technical leadership, architectural direction and coordination of delivery activities. - Microsoft 365 Domain Consolidation - Review of current infrastructure - Definition of a practical roadmap for migration to cloudInterviews can be arranged immediately with a view of starting early April. Please apply with your CV via the link below or email me for more info (Joss. Escott@ Roberthalf. co. uk)Technical Delivery Lead / Contract / Outside IR35Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Sm9zcy5Fc2NvdHQuOTgwNTMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-03-20T16:26:17Z

Marketing Executive

Cardiff, Cardiff
remote
Permanent
30000 - 35000 GBP / Yearly
Salary <ul><li>£30,000-£35,000 dependent on skills and experience. </li><li>Generous Pension Contribution (13%).</li><li>25 Days Holidays PA + Bank Holidays.</li><li>Free Healthcare Cover. </li><li>Death in Service cover after successful 6-month probation period. </li><li>Job Type: Permanent - 5 days per week in the office (08:30 - 16:30)</li></ul>ROLE PURPOSEAs a Marketing Executive, you will play a key role in supporting the delivery of marketing activity across the business. Working closely with the Sales & Marketing Manager and wider teams, you will help implement marketing plans that support growth, retention, brand awareness, and customer engagement. KEY RESPONSIBILITIES<ul><li>Assist in planning, developing and delivering marketing campaigns.</li><li>Collaborate with the Business Development Executive and key partners.</li><li>Develop community and charity engagement initiatives.</li><li>Support digital marketing including social media, PPC, email marketing and content creation.</li><li>Support the planning and delivery of events.</li><li>Ensure brand consistency across all marketing materials.</li><li>Support creation and distribution of marketing literature and promotional items.</li><li>Conduct market research and marketing performance analysis.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/R2F2aW4uV2lsbGlhbXMuMjM2NDIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-03-24T15:43:20Z

Operations Administrator

Warwick, Warwickshire
remote
Temporary
27000 - 28000 GBP / Yearly
A growing waste management business based in Warwick is looking for a proactive and organised Bookings Administrator to support the smooth day‑to‑day running of the office. This is a busy, customer-facing role requiring excellent communication skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced environment.<h2>Key Responsibilities</h2><ul><li>Act as the first point of contact for incoming telephone calls, providing friendly and professional customer service.</li><li>Respond promptly to customer and supplier enquiries, resolving queries efficiently.</li><li>Take bookings over the phone and via email, ensuring accurate information is captured.</li><li>Place bookings with external providers and track delivery progress.</li><li>Produce and manage all relevant paperwork associated with bookings and daily operations.</li><li>Support with internal audits and compliance-related tasks.</li><li>Enter information accurately into spreadsheets and maintain up-to-date records.</li><li>Input data into the finance system as required.</li><li>General administrative duties including filing, photocopying, scanning, and document organisation.</li><li>Process parts orders and manage stock levels to ensure availability for engineers.</li><li>Provide wider admin support to the Office Manager and the team as needed.</li></ul><h2>Skills & Experience Required</h2><ul><li>Excellent written and verbal communication skills.</li><li>Strong customer service capability with a professional and friendly approach.</li><li>Good working knowledge of Microsoft Office (Word, Excel, Outlook).</li><li>High level of accuracy and attention to detail, especially when processing bookings and data.</li><li>Ability to prioritise workload, work independently and use initiative.</li><li>A collaborative team player with a flexible attitude.</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/SmVzc2ljYS5NdXNncmF2ZS45MTgyOS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-03-25T15:55:44Z

Interim Ecommerce & Digital Marketing Specialist

London, London
remote
Contract
190 - 220 GBP / Daily
<h1>Interim Ecommerce & Digital Marketing Specialist (Contract)</h1>West London | Hybrid | Start ASAP | 1-2 months rollingThis premium D2C brand is looking for an experienced interim ecommerce/digital specialist to step in immediately and keep the digital function running smoothly while the permanent hire is recruited. You'll take ownership of the day‑to‑day, keep trading performance on track, and relieve pressure from the internal team during a high‑growth period.<h2>Key Responsibilities</h2><h3>Ecommerce & Trading</h3>* Manage the daily performance of the Shopify site - updates, merchandising, content, product launches. * Lead weekly trading activity, reporting on key metrics and identifying quick wins. * Complete regular site checks and implement CRO improvements. * Troubleshoot any on‑site issues and coordinate fixes.<h3>CRM & Email Marketing</h3>* Own all Klaviyo activity - campaigns, flows, segmentation, A/B testing. * Support customer lifecycle improvements and retention initiatives. * Prepare and execute the weekly email marketing calendar.<h3>Digital Marketing & Agency Management</h3>* Work with the external agency across paid social and paid search, ensuring delivery stays on brief and on budget. * Monitor performance and flag optimisation opportunities. * Ensure campaigns and landing pages are aligned with trading priorities.<h3>Customer Experience & Brand</h3>* Collaborate with customer service and ops to maintain a premium end‑to‑end journey. * Support on homepage, landing page and digital creative updates to keep the brand elevated. * Assist with loyalty/VIP programme execution.<h2>What You'll Need</h2>* Strong experience in ecommerce/digital roles, ideally within D2C, fashion, beauty or premium consumer brands. * Confident operating Shopify end‑to‑end (Shopify Plus exposure helpful). * Hands‑on Klaviyo experience - must be able to build and deploy campaigns quickly. * Proven ability to manage agencies and oversee paid performance. * Strong trading mindset and ability to hit the ground running. * Comfortable in small, agile teams with minimal handholding. * Available to start immediately or on short notice. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/SGFyZWwuVGhvbXBzb24uNDE3ODkuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-03-20T15:46:43Z