26 results for First Line Support jobs

IT Manager

Pontyclun, Rhondda Cynon Taff
remote
Permanent
45000 - 55000 GBP / Yearly
Envolve Infrastructure Ltd are a subsidiary of Renew Holdings Plc and are looking to recruit an IT Manager to accommodate the ambitions of the subsidiary to grow both organically and by acquisition.Renew Holdings Plc are a holding company which gives autonomy to its operating subsidiaries, enabling them to be competitive and effective in their individual markets whilst setting overall standards.The provision of Information Technology within the Renew Group subsidiaries closely mirrors the business model that is the foundation of the success of the Group. Each subsidiary directly employs their own IT resources, with a small team at the centre providing central support, guidance and governance.ABOUT THE ROLEReporting to the Head of Services, the IT Manager role is a "hands-on" position responsible for the day-to-day operation of the IT function, ensuring systems, networks and services run smoothly and securely. The ideal candidate will have aspirations to progress into a managerial position through development of the department and its staff. Whilst the role will initially operate as a standalone position within Envolve Infrastructure, there will be close collaboration with the IT team at our sister Group company, Browne Group, working together to align systems, share knowledge, digitisation, and support Group initiatives. The successful candidate will play a key part in developing the IT department further, with plans to introduce and mentor an IT Apprentice to support the growing needs of the business.RESPONSIBILITIESStrategic Planning & Delivery<ul><li>Develop and implement the annual IT strategy in alignment with company goals, and Group Minimum Requirements (GMR).</li><li>Lead the planning and execution of IT projects, ensuring timely delivery, stakeholder engagement, and measurable outcomes</li></ul>Budget Management<ul><li>Develop and implement the annual IT strategy in alignment with company goals and Group Minimum Requirements (GMR)</li><li>Own and manage the annual IT budget, including forecasting, cost control, and reporting</li><li>Oversee procurement of hardware, software, and services, ensuring value for money and adherence to procurement policies and GMR levels of authority</li><li>Monitor and report on IT expenditure, identifying efficiencies and supporting financial planning</li></ul>Governance & Compliance<ul><li>Ensure all IT operations meet the minimum requirements set by Group, including Technical Security Audit (based on CIS security controls) and NIST Frameworks.</li><li>Development and review of IT policies and procedures</li><li>Lead internal (e.g. GMR, system) and external audits (e.g. Cyber Essentials Plus)</li></ul>Infrastructure & Service Management<ul><li>Oversee the performance, maintenance, and security of IT infrastructure, including networks, servers, cloud platforms, and end-user devices</li><li>Ensure robust disaster recovery and business continuity plans are in place and regularly tested</li><li>Manage service desk operations and ensure timely resolution of technical issues</li></ul>Leadership & Development<ul><li>Lead, mentor, and develop the IT team, fostering a culture of collaboration, accountability, and continuous learning</li></ul>Stakeholder Engagement<ul><li>Act as the primary liaison between the company and Group IT Director</li><li>Build strong relationships with internal stakeholders to understand business needs and deliver effective technology solutions</li></ul>SKILLS, EXPERIENCE & QUALIFICATIONS<ul><li>An understanding of Cyber Essentials Plus, CIS audits and NIST frameworks is also required to ensure the business meets the challenges of cyber security hygiene</li><li>Hands on knowledge of Microsoft 365 is required to drive the platform forward to ensure the business makes the full use of the collaboration tools (Teams, SharePoint etc.).</li><li>A good knowledge of the security features of 365 (Entra/Azure AD) is required to ensure the business leverages the maximum potential of cyber hygiene and GDPR best practice</li><li>Understanding the importance of Identity Threat Management</li><li>Experience or understanding of SentinelOne MDR</li><li>Experience in using third party SOC provision</li><li>Experience or understanding of Mimecast</li><li>Knowledge of IT service management (ITSM) frameworks, ITIL practices, and IT governance</li><li>Excellent problem-solving and communication skills</li><li>Server, PC and networking hands on experience</li><li>Ability to manage multiple projects and priorities effectively</li><li>Problem-solving skills and the ability to work well with all levels of the business</li><li>Good knowledge of internet security and data privacy principles</li><li>Relevant qualifications (e.g. CompTIA, ITIL, Microsoft Certified, etc.) desirable</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RmF6Lk5hbmRvby40ODI5Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-11-26T14:01:26Z

First/Second Line Engineer

London, London
remote
Contract
- GBP / Yearly
Info: First/Second Line EngineerRobert Half Technology are assisting a well-established professional services organisation to recruit a First/Second Line Engineer on a contract basis. Hybrid working - London based.Role * The First/Second Line Engineer will provide technical support to end-users, ensuring timely resolution of incidents and service requests. * Diagnose and troubleshoot hardware, software, and network issues across desktops, laptops, and mobile devices. * Escalate complex issues to Third line support or vendors when necessary, maintaining clear communication throughout. * Assist with user account management, permissions, and group policy administration in Active Directory. * Support Office 365 applications, email configurations, and basic network connectivity. * Maintain accurate documentation of incidents, requests, and system configurations. * Contribute to continuous improvement initiatives, identifying opportunities to enhance service delivery.Profile * The First/Second Line Engineer will have proven experience providing end-user IT support within a professional or corporate environment. * Strong knowledge of Windows 10/11, Office 365, Active Directory, and basic networking principles (DNS, DHCP, TCP/IP). * Familiarity with remote support tools and ticketing systems such as ServiceNow or Jira. * Excellent communication and interpersonal skills with a customer-focused mindset. * Ability to prioritise tasks effectively and work both independently and collaboratively within a team.Company * Professional services organisation with a strong reputation for excellence. * Hybrid working environment - London based offices.Salary & Benefits The salary range/rates of pay is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/QWxmaWUuUm93ZXR0LjU1MDE0LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-10-22T15:16:20Z

IT Manager

City of London, London
remote
Permanent
70000 - 95000 GBP / Yearly
IT Manager - London (Global Remit)£70,000 - £95,000 + Bonus & Benefits London Office-based (Hybrid) Robert Half have partnered with an SME Professional Services firm who are seeking a proactive, hands-on IT Manager to take ownership of their IT systems, infrastructure, and technology strategy across a growing international business. This is a pivotal role for someone who thrives in a fast-paced, professional environment and wants to play a key part in shaping how technology supports and drives business success.The OpportunityAs IT Manager, you'll oversee all aspects of IT operations, ensuring systems run smoothly and securely while identifying opportunities to enhance performance and innovation. You'll work closely with senior stakeholders and external partners to develop the firm's technology roadmap - from cloud infrastructure to AI-driven solutions - keeping us at the forefront of our industry.Key Responsibilities<ul><li>IT Infrastructure Management: Oversee and maintain all hardware, software, and systems (including workstations, cloud platforms, and AI tools) in partnership with our external IT provider.</li><li>Technology Development: Evaluate and implement new technologies that improve efficiency, collaboration, and client service.</li><li>AI and Automation: Identify, implement, and manage AI-driven tools to streamline workflows and enhance output quality.</li><li>System Administration: Act as administrator for key platforms such as Microsoft 365, SharePoint, and Salesforce.</li><li>Cybersecurity & Compliance: Enforce cybersecurity policies, ensure data privacy compliance, and conduct regular risk assessments in collaboration with the compliance team.</li><li>Vendor Management: Serve as the main contact for IT vendors and partners, overseeing service delivery and contributing to long-term IT strategy.</li><li>Support & Training: Provide first-line support to staff, deliver IT training, and maintain clear documentation of systems and procedures.</li></ul>About You<ul><li>8+ years of experience in IT management or a senior technical role.</li><li>Strong knowledge of cybersecurity, Microsoft 365, and Salesforce (beneficial, not essential).</li><li>Excellent problem-solving skills and attention to detail.</li><li>Confident communicator, able to work independently and manage priorities effectively.</li><li>Experience in a regulated industry (e.g. financial services, insurance, or legal) preferred.</li></ul>Why JoinThis is a unique opportunity to join a forward-thinking firm where technology is central to growth and success. You'll have the autonomy to make impactful decisions, introduce innovative solutions, and help shape the future of our IT landscape globally. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi42MTcxOS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-10-22T12:13:07Z

1st line Support

Harrogate, North Yorkshire
remote
Contract
- GBP / Yearly
Urgent Contractor Needed: 1st/2nd Line IT Support Engineer Location: Harrogate🕒 Employment Type: Contract💷 Salary: £12.5 Per HourWorking Pattern: 5 days on site full time 🧑‍💼 About the RoleMy Client is looking for a proactive and customer-focused IT Support Engineer to join their team. This is a great opportunity for someone with a passion for technology and a desire to grow within a dynamic IT environment. 🧠 Skills & Experience<ul><li>Previous experience in a 1st/2nd line IT support role would be advantageous</li><li>Strong knowledge of Windows 10/11, Microsoft 365, and basic networking</li><li>Familiarity with Active Directory, Exchange, and remote support tools</li><li>Excellent communication and problem-solving skills</li><li>Ability to work independently and as part of a team</li></ul> If you are interested in this position please reach out ASAP to Sam.bos- or 01179935411Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/c2FtLmJvc2NvbGV5Ljk1NzkwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-11-05T15:25:49Z

IT Support Engineer

London, London
remote
Permanent
40000 - 45000 GBP / Yearly
Robert Half have partnered on an exclusive basis with a growing SME in the Cyber Risk space to support their continued growth. I am seeking a proactive and customer-focused IT Support Engineer to join my clients' dynamic IT team. The ideal candidate will provide technical support, troubleshoot hardware and software issues, and ensure the smooth operation of our IT infrastructure. This role requires strong problem-solving skills, excellent communication abilities, and a passion for technology.Key Responsibilities<ul><li>Provide first and second-line technical support to end-users in-person, by email, and over Zoom.</li><li>Diagnose and resolve hardware, software, and network issues on desktops, laptops, printers, and mobile devices.</li><li>Install, configure, and maintain operating systems, applications, and IT equipment.</li><li>Monitor and maintain IT systems, including backups, antivirus, and security updates.</li><li>Document issues, solutions, and processes in our IT knowledge base.</li><li>Escalate complex problems to senior IT staff.</li><li>Assist with onboarding and offboarding of employees, including device setup and account provisioning.</li><li>Ensure compliance with company IT policies and security standards.</li></ul>Qualifications<ul><li>At least 3 years of experience in IT support or a similar role.</li><li>Strong knowledge of Mac and Windows operating systems.</li><li>Experience with Okta, Microsoft 365, Antivirus, and remote support tools.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to prioritize tasks and work independently or as part of a team.</li><li>Relevant certifications (Microsoft, etc.) are a plus.</li></ul>Salary/Logistics<ul><li>£40,000-£45,000 and benefits package.</li><li>Opportunities for professional growth and development.</li><li>Collaborative and supportive work environment.</li><li>3 days per week on site, 2 days remote.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjk5MjU3LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-10-29T10:21:35Z

IT Manager

Knutsford, Cheshire
remote
Permanent
60000 - 70000 GBP / Yearly
Robert Half have partnered on an exclsuive basis with a growing Pharmaceutical/MedTech organisation in the Greater Manchester area to recruit and IT Manager on a permanent basis. As the IT Manager, you will lead the planning, implementation, maintenance, and security of IT systems, ensuring seamless day-to-day operations. You will work closely with cross-functional teams and external vendors to support secure, scalable, and compliant technology solutions across the organisation. Experience in regulated industries, particularly within healthcare, is highly desirable. Responsibilities: <ul><li>Lead the day-to-day operations of the IT team including the dedicated service desk, infrastructure maintenance and systems management.</li><li>Be responsible for meeting IT Service Desk SLA's and achieving KPI's</li><li>Develop policies and drive process improvement in line with standards such as ITIL and Cyber Essentials.</li><li>Ensure that company policies are implemented, review and maintain procedures and ensure necessary tracking information is captured.</li><li>Lead and manage the IT team Comprising of Senior IT Engineers and an IT Engineer, providing guidance, support, and development opportunities to ensure the team's success and alignment with organisational goals.</li><li>Engage with internal and external stakeholders</li><li>Manage and maintain IT budgets, procurement, and vendor relationships. Own, develop and manage the IT budget, ensuring cost-effective use of resources and services supplied to the business.</li><li>Contribute to and ensure first line security of the organisation IT systems and data through implementing cybersecurity measures.</li><li>Ensure network and system security, ensuring compliance with data protection laws (e.g., GDPR) and any other appropriate regulatory standards.</li><li>Lead IT projects, including Company acquisitions, software and hardware upgrades, migrations, and digital transformation initiatives.</li><li>Covering team absences which may require time filling other team roles, such as commissioning equipment, covering the help desk, technical research and implementation.</li><li>Provide technical support, training and communications to end-users as part of the wider change projects.</li><li>Monitor system performance and implement improvements as needed.</li></ul>Experience/Skills required:<ul><li>Proven experience in an IT Manager or similar leadership role, preferably within healthcare, life sciences, or medical communications.</li><li>Strong knowledge of cloud-based platforms (especially Microsoft 365, SharePoint, Azure).</li><li>Excellent understanding of cybersecurity frameworks and data protection regulations (e.g. GDPR, ISO 27001).</li><li>Experience supporting hybrid/remote teams using collaboration tools such as Teams, Zoom, and project management systems.</li></ul>Salary/logistics:<ul><li>£60,000-£70,000 + additional benefits</li><li>Hybrid working - 2/3 days a week on site as standard.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjM0OTg5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-12-01T15:54:57Z

Legal Counsel - Data Protection - Fully remote

City of London, London
remote
Permanent
70000 - 85000 GBP / Yearly
In-House Legal Counsel - Data protection & data privacyNot for profit organizationUK - fully remote£70K-£85K + bonusThe role:<ul><li>Provide first-line BAU data protection & privacy advice to the business on defined topics, escalating complex issues to the DPO as needed.</li><li>Own day-to-day management of the DPO public email inbox, working with the Operations team for prioritisation and timely resolution in line with SLAs.</li><li>Assist the Operations team with escalated data subject rights requests and escalated complaints, ensuring consistent responses within strict SLAs and providing advice as appropriate.</li><li>Assist the Legal team with pre-litigation and litigation related tasks.</li><li>Support the business in maintaining existing Data Protection Impact Assessments (DPIAs), providing expert guidance to the business owner.</li><li>Maintain the Record of Processing Activities (ROPA), coordinating with process owners and ensuring audit-ready evidence is retained.</li><li>Review, update, and maintain standardised external assurance responses and tailored responses when assurance requests go beyond baseline.</li><li>Support the periodic update of the Handbooks, working with the DPO on preparing draft revisions and recommendations.</li><li>Support incident/breach response: assist with triage, containment documentation, regulatory assessments, and lessons learned under the direction of the DPO.</li><li>Support the review of data protection & privacy related contract clauses from members and suppliers, coordinating with Sales, Security, and Senior Legal Counsel as appropriate.</li><li>Maintain clear records of decisions, rationale, and advice to reduce regulatory risk and ensure the organisation can "show its workings" to regulators.</li></ul> Education/Qualification<ul><li>UK-qualified solicitor</li></ul>Knowledge, Skills and Experience Required<ul><li>Solid knowledge of UK GDPR, DPA 2018, and PECR, along with relevant case law and ICO guidance.</li><li>Strong legal drafting, analytical thinking, and attention to detail; able to translate complex requirements into clear, practical advice.</li><li>Experience of previous in-house legal experience, an advantage</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Y2hyaXMuaGVuc29uLjk5NDg2LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-10-28T17:10:01Z

HR Generalist

Milton Keynes, Buckinghamshire
remote
Permanent
35000 - 40000 GBP / Yearly
<h3 data-end="145" data-start="84">People Advisor - Hybrid (2 days per week in office)</h3>Salary: Up to £40,000 Location: Milton Keynes Recruiting exclusively through Robert HalfAn opportunity for an experienced People/HR Advisor to join a busy, collaborative HR team, providing end-to-end support across the full employee lifecycle and driving continuous improvement in People processes.<h3 data-start="464" data-end="492">Key Responsibilities</h3><ul data-end="1342" data-start="493"><li data-end="602" data-start="493">Provide first-line HR advice to managers across disciplinary, grievance, performance and absence matters.</li><li data-start="603" data-end="698">Manage long-term sickness cases, occupational health referrals, and medical report reviews.</li><li data-start="699" data-end="780">Review and update HR policies, procedures, and performance/absence processes.</li><li data-end="895" data-start="781">Create and analyse People data using HRIS and Excel, producing dashboards and reports for senior stakeholders.</li><li data-start="896" data-end="1030">Support People-related projects including HRIS enhancements, reward/benefits improvements, induction and line manager development.</li><li data-start="1031" data-end="1114">Assist with recruitment activity and talent attraction initiatives when needed.</li><li data-start="1115" data-end="1196">Contribute to annual reporting requirements (including gender pay reporting).</li><li data-start="1197" data-end="1276">Support culture, engagement and change initiatives across the organisation.</li><li data-end="1342" data-start="1277">Maintain People-related audit actions and uphold HSE standards.</li></ul><h3 data-start="1344" data-end="1361">About You</h3><ul data-start="1362" data-end="1760"><li data-start="1362" data-end="1416">Strong, up-to-date knowledge of UK employment law.</li><li data-start="1417" data-end="1450">CIPD Level 5 (or equivalent).</li><li data-end="1531" data-start="1451">Confident advising managers, influencing stakeholders and managing ER cases.</li><li data-end="1607" data-start="1532">Highly organised, analytical and comfortable with HR systems and Excel.</li><li data-start="1608" data-end="1698">Collaborative, pragmatic and solutions-focused, with a continuous improvement mindset.</li><li data-end="1760" data-start="1699">Experience with ISO processes or energy sector (desirable).</li></ul><h3 data-end="1787" data-start="1762">What You'll Bring</h3><ul data-start="1788" data-end="2008"><li data-start="1788" data-end="1849">Excellent communication and relationship-building skills.</li><li data-end="1927" data-start="1850">Ability to work independently, take ownership and prioritise effectively.</li><li data-start="1928" data-end="2008">Strong problem-solving skills and a proactive approach to process improvement.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/YmhhdmluLmtvdGVjaGEuOTM0NzIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-12-11T08:34:13Z

Office Manager

London, London
remote
Permanent
- GBP / Yearly
OFFICE MANAGER - PERMANENT - HYBRID - LONDON - NEGOTIABLE SALARY Robert Half are thrilled to be working with a brilliant client in their search for a permanent Office Manager, located in the City of London, offering hybrid working! This is a hands-on, varied role ideal for someone who thrives in a fast-paced environment and enjoys making things run brilliantly behind the scenes.Things to know:<ul><li>Job Title: Office Manager</li><li>Salary: Negotiable</li><li>Location: City of London (with occasional travel between offices)</li><li>Working pattern: Full-time - hybrid (3 days onsite, 2 days working from home)</li></ul>Responsibilities:<ul><li>Oversee day-to-day operations across all 4 offices to maintain a safe, well-presented, and efficient workplace.</li><li>Manage relationships with serviced office providers, suppliers, and contractors, owning all facilities contracts and leading renewal negotiations in line with procurement and ESG principles.</li><li>Lead Health & Safety across the business, acting as Lead Fire Warden and Lead First Aider, and training others.</li><li>Support facilities-related onboarding and offboarding processes.</li><li>Manage switchboard, shared inboxes, post, printers, desk booking systems, and other office tools.</li><li>Support office moves, refurbishments, upgrades, and the sourcing of new locations.</li><li>Line-manage the Office Coordinator, providing support, guidance, and performance reviews.</li><li>Help manage recruitment for Business Support roles and ensure balanced workloads across the team.</li><li>Provide cover and support for EA/PA leads during busy periods or absences.</li><li>Oversee office supplies, equipment, procurement, and all related records and documentation.</li><li>Prepare and format documents (Word, Excel, PowerPoint, DocuSign).</li><li>Coordinate meetings, events, and logistics for document signing.</li><li>Monitor office budgets and expenses.</li><li>Provide regular updates and recommendations for improvements.</li><li>Act as the go-to person for all office-related queries across the company.</li><li>Work closely with HR, IT, and the wider Business Support team on cross-functional initiatives.</li><li>Lead or support the delivery of cross-office activities and communications.</li></ul>Requirements:<ul><li>5+ years' experience in a similar Office Manager role, including team management.</li><li>Strong organisational skills, attention to detail, and the ability to juggle multiple priorities.</li><li>A flexible, proactive attitude with a collaborative and positive approach.</li><li>Comfort handling confidential information.</li><li>Advanced MS Office skills plus experience with Adobe, DocuSign, HR systems, and expense/document management tools.</li><li>Someone who can see the big picture and create smarter, more efficient processes.</li><li>Minimum A-Level education or equivalent.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RW1pbHkuTGV3aXMuODUxMjkuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-12-11T10:36:41Z

IT Manager

Oldham, Greater Manchester
remote
Permanent
60000 - 75000 GBP / Yearly
We are seeking an experienced and forward-thinking IT Manager to lead and develop our technology function across multiple sites. This role will be responsible for overseeing day-to-day IT operations, driving strategic technology improvements, and ensuring our systems, infrastructure, and data remain secure, resilient, and aligned with business goals. The ideal candidate will have strong technical expertise, proven ERP implementation experience, and a track record of managing IT within an SME environment.Key ResponsibilitiesERP Implementation & Management<ul><li>Lead or support the implementation, optimisation, and ongoing management of ERP system</li><li>Collaborate with internal teams and external partners to ensure the ERP platform meets evolving operational needs.</li><li>Provide user support, training, and process refinement related to ERP functions.</li></ul>Strategic Leadership & Technology Roadmap<ul><li>Develop and maintain a clear IT and technology roadmap aligned to business objectives.</li><li>Assess business needs and translate them into actionable IT strategies.</li><li>Drive continuous improvement across systems, processes, and security.</li></ul>Team Leadership & People Management<ul><li>Line manage the IT Support team, providing coaching, training, and performance management.</li><li>Set clear objectives and create a high-performing service-focused culture.</li><li>Oversee prioritisation and resolution of support tickets and escalations.</li></ul>Infrastructure & Systems Management<ul><li>Oversee and support the core Microsoft desktop and server environment, including AD, O365/M365, networking, and virtualisation.</li><li>Manage hardware, software, networks, backups, and disaster recovery procedures.</li><li>Ensure system performance, reliability, and scalability across all sites.</li></ul>Cybersecurity & Compliance<ul><li>Lead cybersecurity initiatives, risk assessments, and mitigation plans.</li><li>Ensure compliance with data protection (e.g., GDPR) and industry standards.</li><li>Implement and maintain security policies, monitoring tools, and incident-response processes.</li></ul>Supplier & Third-Party Management<ul><li>Manage third-party IT vendors, suppliers, and service providers.</li><li>Negotiate contracts, manage performance, and ensure value and quality of service.</li><li>Coordinate external support for ERP, infrastructure, and security services where required.</li></ul>Skills & Experience RequiredEssential<ul><li>Proven experience as an IT Manager or Senior IT Leader within an SME environment.</li><li>Hands-on experience with ERP systems</li><li>Experience with security frameworks (IS027001, CE, CE+. CAF)</li><li>Strong technical knowledge of Microsoft desktop and server technologies, networking, cloud services (e.g., Microsoft 365/Azure), and virtualisation.</li><li>Demonstrable experience in cybersecurity management, compliance, and risk mitigation.</li><li>Experience managing IT suppliers, third-party providers, and service contracts.</li><li>Track record of managing and developing IT support teams.</li><li>Ability to create and deliver an IT/technology roadmap for business growth.</li><li>Full UK driving licence</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RmF6Lk5hbmRvby42MDkxMC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-11-25T09:25:59Z

Desktop Support Engineer

London, London
remote
Permanent
35000 - 40000 GBP / Yearly
IT Support Technician Location: Central London Salary: £35,000 - £40,000 Type: Full-time, PermanentA leading, fully regulated financial services firm is seeking an IT Support Technician to join its growing technology team. This is an excellent opportunity for someone with at least 18 months' experience in a helpdesk environment who wants to develop their technical capability within a professional, high-performing environment.About the Role You will provide day-to-day technical support to users across the business, ensuring colleagues receive an efficient, friendly and reliable service. The role includes user support, system administration and broader IT operations, with exposure to Microsoft technologies, cloud platforms and security tools.Key Responsibilities<ul data-start="876" data-end="1651"><li data-start="876" data-end="946">Desktop support and troubleshooting in a Windows 10/11 environment</li><li data-start="947" data-end="970">Remote user support</li><li data-start="971" data-end="1076">Administration of Active Directory, Exchange Online, Office 365, Azure and other third-party services</li><li data-end="1133" data-start="1077">Support and administration of Microsoft Dynamics CRM</li><li data-start="1134" data-end="1177">Daily systems and infrastructure checks</li><li data-end="1247" data-start="1178">Installing and configuring new hardware, software and peripherals</li><li data-end="1272" data-start="1248">Onboarding new staff</li><li data-end="1317" data-start="1273">Maintaining and managing Windows servers</li><li data-end="1393" data-start="1318">Creating and updating documentation for all IT processes and procedures</li><li data-end="1447" data-start="1394">Business Continuity and Disaster Recovery testing</li><li data-start="1448" data-end="1502">Anti-virus, firewall and cyber security monitoring</li><li data-start="1503" data-end="1528">Backup administration</li><li data-end="1565" data-start="1529">Licensing and printer management</li><li data-end="1595" data-start="1566">Delivering staff training</li><li data-start="1596" data-end="1651">Supporting all other aspects of daily IT operations</li></ul>Skills & Experience Required<ul data-start="1688" data-end="2054"><li data-start="1688" data-end="1782">Minimum 18 months' IT support experience within a regulated financial services environment</li><li data-end="1824" data-start="1783">Strong desktop troubleshooting skills</li><li data-start="1825" data-end="1880">Excellent analytical skills and attention to detail</li><li data-start="1881" data-end="1943">Strong communication skills with a customer-first approach</li><li data-end="1990" data-start="1944">Calm under pressure, flexible and reliable</li><li data-start="1991" data-end="2054">Good knowledge of Microsoft operating systems (Windows 10/11)</li></ul>Professional StandardsAs part of a regulated organisation, you will be expected to:<ul data-end="2398" data-start="2149"><li data-start="2149" data-end="2208">Follow FCA, FSMA and all internal compliance procedures</li><li data-start="2209" data-end="2255">Keep documentation accurate and up to date</li><li data-start="2256" data-end="2336">Maintain CPD and stay informed on relevant legislative and technical changes</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC42MzEzNS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-12-04T12:12:35Z

Community Associate

Milton Keynes, Buckinghamshire
remote
Temporary
13 - 15 GBP / Hourly
Role:Our client is looking to recruit an immediate, Community Assistant for a part time contract. In this role you will be responsible for the following duties: <ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li>Providing a warm, friendly welcome to all members, guests, colleagues and external visitors to the site</li><li>Consistently deliver a members first service to meet/exceed service KPIs/standards to deliver member satisfaction (ensure a rapid and suitable response to all member queries and requests) and support the delivery of the Member Engagement Programme where needed.</li><li>Responsible for opening/closing (including any security measures) the Front Desk in line with SOPs</li><li>Encouraging usage of member app and any other associate technology to increase member engagement</li><li>Managing move in administration for new members in line with SOPs</li><li>Checking in / out, Day pass and Flex Members</li><li>Communicate guest and tour arrival to appropriate colleague/member</li><li>Manage all internal and external/commercial meeting room bookings, ensuring you work closely with SCM on commercial event bookings</li><li>Help CM maintain members portal and encourage member usage of member app and any other associate technology to increase member engagement</li><li>Responsible for ordering supplies and incidental for socials and external events</li><li>Replenishment of stock ordering (with CM) i.e., stock for honesty bar</li><li>Responsible for uploading all orders and receipts to 'xero' liaising with finance department when needed</li><li>Monitoring Front Desk email account</li><li>Respond to all enquiries via email/phone/in person (from members and external parties).</li><li>Notify members of deliveries</li></ul> Profile:The successful temporary, Community Assistant will have at least 2 years experience working within a similar office function. You must be either immediate or on a 1 week notice to be considered for this role. Client:Our client is a Property Business based in Milton Keynes. You will work 3 days per week from the office. Salary & Benefits:This immediate, temporary Community Assistant role will be paying circa £13-15 per hour. This is dependant on experience.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RWxpYW5hLlphbWV0Ljg2MzE0LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-12-11T13:41:16Z

IT Support Analyst

Kidlington, Oxfordshire
remote
Permanent
- GBP / Yearly
Robert Half has partnered with a client in Kidlington to recruit a permanent IT Support Analyst to join an established Service Desk Team, acting as the first point of contact for all user queries, ensuring the smooth running of the company's IT systems and hardware. Please note this role is fully office based and will require the candidate to go through DBS and SC clearance. Key Responsibilities <ul><li>1st Line desktop support, triage and troubleshoot IT hardware and software systems</li><li>O365 administration </li><li>Device management - desktops, laptops, mobile devices </li><li>IT documentation </li><li>Software licensing </li></ul>Skills and Experience<ul><li>Excellent customer service skills </li><li>Proven experience in a Service Desk role, managing tickets, troubleshooting technical queries </li><li>Strong understanding of M365, G-Suite, networking principles (TCP/IP, DNS, DHCP), Windows Server, MDM solutions (InTune)</li></ul>On Offer<ul><li>Competitive salary </li><li>Private Medical Insurance</li><li>Pension Contribution </li><li>Discretionary bonus scheme </li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um94eS5MYXcuNjQxOTMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-11-14T14:00:13Z

Helpdesk Support Engineer

London, London
remote
Contract
- GBP / Yearly
Robert Half Technology are assisting the world's leading global fashion powerhouse to recruit a HelpDesk Support Engineer on a contract basis - London based Role<ul><li>The IT Support Engineer will be responsible for the proactive monitoring, maintenance and support/escalation of the incoming IT support requests either by email, phone or internal ticketing system.</li><li>To work with site-based IT contacts, including training and advising where necessary to ensure Victoria based staff are fully informed and consistent.</li><li>To develop support documentation where required to improve the user experience.</li><li>To develop their skillset in-house with a clear progression expectation to higher levels of expertise.</li><li>Provide on occasion out of hours support as required.</li><li>To assist the Group Technology and wider Information</li><li>Any other ad-hoc work requests as determined by the Group IT Manager.</li></ul> Profile<ul><li>The IT Support Engineer will have a proven track record of supporting complex disparate networks.</li><li>Supporting all levels of the business users including VIPs, managing expectations and seeing a problem through.</li><li>Proven ability to instigate, manage and deliver often challenging projects, both technically and from a management perspective</li></ul> Ability to support:<ul><ul><li>All Microsoft desktop OS (Win7+)</li><li>Microsoft Server 2008 and higher</li><li>Active Directory</li><li>Group Policies</li><li>DNS / DHCP</li><li>Microsoft O365</li><li>WIFI technology</li><li>Remote Connectivity tools</li><li>Cloud based tools</li><li>Collaboration tools</li></ul></ul>Company<ul><li>Global fashion organisation with offices in London</li><li>On-site required </li></ul> Salary & BenefitsThe salary range/rates of pay is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/QWxmaWUuUm93ZXR0LjI4Nzg5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-10-31T10:32:02Z

Global CRM Support Specialist

London, London
remote
Permanent
50000 - 65000 GBP / Yearly
This role invites a detail-ready, systems-aware specialist into a global CRM environment where marketing operations pulse across regions and time zones.Your focus is to keep CRM programs healthy, tuned, and steadily improving. You will partner with market teams, digital specialists, and technical groups to translate strategy into executable workflows, ensure campaigns run smoothly, and maintain a clear view of data, audiences, and platform behaviour.This role requires proven success with Salesforce Marketing Cloud. Global CRM Support Specialist Key Responsibilities: * Serve as the frontline resource for CRM colleagues worldwide, responding to operational and technical questions with clarity and efficiency. * Coordinate CRM processes end to end, from gathering requirements to confirming delivery timelines and verifying outcomes. * Guide markets in designing A/B experiments, multivariate tests, and automated journeys that adapt to customer behavior. * Build and refine audience segments using SQL queries, structured filters, and data relationships. * Create and maintain dynamic or personalized emails and landing pages in Salesforce Marketing Cloud, overseeing test contacts, content rules, and subscriber groups. * Perform thorough quality assurance across templates, devices, and browsers to ensure each journey operates consistently. * Collaborate with technical teams to release new features, integrations, and automations that strengthen reporting and operational agility. * Produce training guides, how-to notes, and reference materials that help marketing teams work confidently and independently. * Pinpoint opportunities for streamlined processes, automation gains, and improved use of SFMC's advanced features. * Support global adoption of emerging CRM practices, tools, and platform updates.Ideal Global CRM Support Specialist Profile: * You communicate with precision and can translate difficult technical concepts into friendly, usable explanations. * You notice anomalies quickly and approach troubleshooting with logical steadiness. * You understand the essentials of deliverability, including DNS, IP behavior, DKIM, bounce types, and sender reputation. * You have hands-on experience with A/B tests and iterative optimization based on measurable insights. * You adapt gracefully to shifting priorities and maintain a steady workflow. * You manage time effectively and prioritize tasks based on impact and urgency. * You keep your knowledge fresh by following CRM trends and SFMC enhancements.Global CRM Support Specialist Qualifications & Experience * Bachelor's or Master's degree in a relevant discipline. * At least one year of direct experience working inside Salesforce Marketing Cloud. * SFMC Email Specialist or Administrator certification is a welcomed advantage. * Strong technical communication and support experience. * Working knowledge of Journey Builder, Automation Studio, Email Studio, Mobile Studio, and Interaction Studio. * Familiarity with SQL, AMPscript, HTML, CSS, JavaScript, and SOQL. * Demonstrated ability to solve complex issues with limited supervision. * Fluency in written and spoken English.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q2Fyb2xpbmUuR3JhaW5nZXIuOTgyNDEuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-11-11T09:17:23Z

Head of Operational Technology

Wells, Somerset
remote
Permanent
80000 - 100000 GBP / Yearly
Role SummaryThe fundamental objective of the Head of OT is to manage the OT Team in designing, deploying, and supporting the communication and monitoring systems on new and existing distributed energy projects.As new sites increasing rely on their communication networks for operation, my client needs to ensure that new designs meet the current requirements for performance and cybersecurity and that older designs are maintained and upgraded in line with current industry practises.The Head of OT will also be available to provide advice and assistance for reactive issues which need additional skills or experience and will participate in an on-call rota for out-of-hours remote support along with the other members of comms team.Duties and Responsibilities<ul><li>Manages and mentors engineers, delegating workload as necessary</li><li>Works closely with multiple stakeholder teams including engineering, design, commercial, planning and construction to optimise project designs</li><li>Ensure the OT Team are provided with all relevant information to complete designs</li><li>Assumes OT design responsibility for project OT scope from concept, through construction and to final acceptance.</li><li>Ensure cybersecurity policy is considered in new designs and in maintenance and upgrades of existing systems.</li><li>Ensure the required documentation needed to implement the OT system designs is produced on time, e.g. cable schedules, network diagrams, and register lists</li><li>Liaising with other teams & contractors to ensure that the overall project designs integrate smoothly</li><li>Communicates directly with suppliers' technical / service support teams regarding product capabilities and reviews client enquiries, escalating as required to equipment manufacturers.</li><li>Responds to EPC, O&M, technical advisor, funder, client, or asset owner technical enquiries. These enquiries may require several actions including documentation review, performance assessment, site survey and technical support</li><li>Staying abreast of relevant developments in the telecommunications and technology marketplace</li><li>Managing tickets raised by O&M and programming OT resource.</li><li>Planning and overseeing maintenance of OT systems software and hardware installed at solar PV and battery energy storage plants throughout the UK</li><li>Supporting operational staff with monitoring, data acquisition, security, and CCTV systems issue resolutions</li><li>Adherence to the Group's Quality Management System and processes</li></ul>Experience and SkillsESSENTIAL<ul><li>Management of a technical team within the OT environment.</li><li>Basic Windows administration knowledge, including Intune endpoint management</li><li>Detailed knowledge of IT/OT networks and design principles; segmentation, VLANs, NAT, VPNs</li><li>Strong knowledge of OT cybersecurity</li><li>Industrial communication protocols including Modbus RTU / TCP, RS485 / serial communications</li><li>Familiarity with network troubleshooting tools</li><li>Technical problem-solving skills and an aptitude for implementing new ideas</li><li>Self motivated; able to work remotely and independently</li><li>Enthusiasm for ongoing personal development and learning</li><li>Strong communicator with patience and perseverance, able to troubleshoot and problem-solve with remote staff or equipment</li></ul>PREFERRED<ul><li>Knowledge and experience of PV specific and general industrial data acquisition systems</li><li>Linux system administration experience, focussed on Debian or derivatives, Ansible for centralised management, iptables/NFT firewalls.</li><li>Experience of the following network equipment; Fortinet firewalls and switches, Mikrotik routers, Moxa industrial networking, OpenWRT</li><li>PV, battery, and power electronics background knowledge</li><li>Basic AutoCAD skills</li></ul>Education<ul><li>Ideally an undergraduate degree in STEM subject that provides a demonstrable background in IT, computing, computer networking, or electronics via relevant course modules, but may also include vocational training or extensive relevant work experience</li><li>IT-related technical proficiency or security qualifications e.g. SANS, Microsoft, Cisco, CompTIA or similar are advantageous, but not essential</li></ul>Other<ul><li>Must possess a current Driving Licence</li><li>Must be prepared to travel within the UK, including occasional overnight stays, and potentially abroad, for site visits</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjkyMzQzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-10-28T16:16:14Z

IT Infrastructure Technician

Bristol, Bristol
remote
Contract
- GBP / Yearly
IT Infrastructure Technician📍 Bristol | 🕒 Full-Time | 💼 PermanentAre you a tech-savvy problem solver with a passion for keeping systems running smoothly? We're looking for an experienced IT Infrastructure Technician to join one of our central Bristol clients. What You'll Do:<ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Install and configure software and hardware</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Provide hands-on and remote IT support across the business</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Manage IT tickets, budgets, contracts, and equipment</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Troubleshoot network and system issues</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Support Cyber Essentials certification and IT audits</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Mentor IT apprentices and assist with major upgrades</li></ul> What You'll Bring:<ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Level 3 Infrastructure Technician qualification (Level 4 desirable)</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">3+ years in a fast-paced IT support environment</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Strong communication and organisational skills</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">A proactive, reliable, and detail-oriented approach</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Team spirit and flexibility to tackle varied tasks</li></ul>If you are interested in this position please submit a CV ASAP. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/c2FtLmJvc2NvbGV5LjQ5NjMzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-10-17T16:01:39Z

Cyber Security Manager

Bristol, Bristol
remote
Permanent
80000 - 100000 GBP / Yearly
Robert Half are working with a long standing client to recruit a Cyber Security Manager on a permanent basis. Key Responsibilities:<ul data-end="1211" data-start="373"><li data-start="373" data-end="496">Provide expert cyber security guidance, translating control requirements into technical standards and secure baselines.</li><li data-start="497" data-end="574">Support architectural governance, project reviews, and digital assurance.</li><li data-start="575" data-end="674">Maintain the technical security roadmap and drive improvements across tooling and capabilities.</li><li data-start="675" data-end="811">Operate and optimise core security tools (Defender, Sentinel, Tenable, CASB) and track control adoption through KPIs and dashboards.</li><li data-end="926" data-start="812">Lead and document security initiatives, including hardening guides, architecture diagrams, and evidence packs.</li><li data-end="1006" data-start="927">Chair the Cyber Security Working Group and support regional security leads.</li><li data-start="1007" data-end="1069">Assist the Security Architect with deploying new controls.</li><li data-end="1211" data-start="1070">Deliver incident response: triage escalations, coordinate crisis response, provide out-of-hours support, and perform post-incident reviews.</li></ul>What We're Looking For:<ul data-start="1243" data-end="1578"><li data-end="1327" data-start="1243">Strong communicator with excellent stakeholder engagement and leadership skills.</li><li data-end="1427" data-start="1328">Highly organised, detail-driven, proactive, and able to manage multiple projects independently.</li><li data-start="1428" data-end="1528">Strong analytical and problem-solving ability, with clear and professional documentation skills.</li><li data-start="1529" data-end="1578">Commitment to ongoing professional development.</li></ul>Required Experience:<ul data-start="1607" data-end="2199"><li data-end="1730" data-start="1607">Degree or equivalent experience plus relevant security certifications (Security+, CEH, CySA+, Cloud Security Engineer).</li><li data-start="1731" data-end="1808">Significant experience in cyber security operations or incident response.</li><li data-end="1913" data-start="1809">Hands-on expertise with Microsoft Defender, Sentinel, Tenable, CASB, and cloud security (AWS/Azure).</li><li data-start="1914" data-end="2017">Proven security project delivery, PowerShell automation skills, and familiarity with IR frameworks.</li><li data-end="2097" data-start="2018">Consulting-style experience providing advisory support to IT/Digital teams.</li><li data-end="2199" data-start="2098">Knowledge of NIST, CIS, ISO, COBIT, OWASP, and willingness to work out of hours/travel when needed.</li></ul>Desirable:<ul data-end="2425" data-start="2218"><li data-end="2371" data-start="2218">Experience in MxDR/SOC support, security technologies (IDS/IPS, SIEM, firewalls), and compliance frameworks (GDPR, Cyber Essentials+, SOC2, PCI-DSS).</li><li data-end="2425" data-start="2372">Strong understanding of data protection principles.</li></ul>If you're a proactive security professional looking to shape and strengthen a growing cyber capability, we'd love to hear from you.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjM0ODQwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-11-24T09:14:36Z

It Manager

North West England,
remote
Contract
- GBP / Yearly
Contract Role: Infrastructure Specialist 📍 North West (Travel Required) | 💼 350 Outside IR35 (Pending SDS)| 📅 6 Month ContractOur client is seeking a data-driven IT professional with strong compliance, reporting, and infrastructure experience to support a fast-paced technical environment. This role will suit someone with hands-on expertise across Microsoft 365, firewalls, VoIP platforms, and ISO-aligned service delivery.🔧 Key Responsibilities<ul><li>Administer, configure, and secure Microsoft 365 services</li><li>Lead PCI DSS SAQ-D v4 submissions and maintain compliance documentation</li><li>Manage VoIP platforms (8x8, Avaya, Connex) and support campaign operations</li><li>Administer firewalls, VPNs, switches, and routers</li><li>Oversee Windows 11 upgrades and hardware lifecycle management</li><li>Manage organisational data and deliver compliance and client-facing reports</li></ul>✅ What We're Looking For<ul><li>Proven Microsoft 365 administration experience</li><li>Knowledge of PCI DSS SAQ-D v4 compliance requirements</li><li>Hands-on VoIP platform support</li><li>Network/firewall and OS upgrade expertise</li><li>Advanced Excel and database management skills</li><li>ISO experience and familiarity with audit frameworks</li><li>Strong data analysis and reporting capabilities</li><li>Willingness to travel between Harrogate and Leeds sites</li><li>Excellent client-facing and problem-solving skills</li></ul>If you are interested in this position please apply or send over your CV to Sam.Bos-Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/c2FtLmJvc2NvbGV5LjU4OTM2LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-10-30T16:14:20Z

IT Governance Coordinator

Wantage, Oxfordshire
remote
Permanent
- GBP / Yearly
Exciting opportunity for applicants with a real interest in cyber security and GRC to join a global business based in Wantage as IT Governance Coordinator, offering excellent development opportunities and chance to support international cyber security initiatives! The roleAs IT Governance Coordinator, you'll join an international team and support governance, risk & compliance initiatives within cyber security. This will include:<ul><li>risk management (risk assessments, maintaining risk register etc.)</li><li>ensuring IT governance, policies, standards and processes are maintained and adhered to</li><li>supporting on an ISO 27001 implementation (maintaining ISMS, supporting audits etc.)</li><li>work closely with IT and infrastructure teams, supporting various cyber security activities (e.g. vulnerability management, incident response etc.)</li></ul> About youApplicants for the IT Governance Coordinator will:<ul><li>have experience gained in an IT governance, cyber security or compliance / GRC focused role(s)</li><li>familiarity with ISO 27001 and other frameworks </li><li>excellent attention to detail, strong analytical approach and documentation skills </li><li>strong communicator</li></ul> On offerCompetitive salary and benefits including bonus, generous pension, 25 days annual leave, as well as excellent career prospects and professional development. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjY3MjA5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-12-10T15:55:21Z

Cyber Security Manager

Chippenham, Wiltshire
remote
Permanent
85000 - 95000 GBP / Yearly
Robert Half has partnered with a fast-growing global client based near Chippenham to recruit for a Cyber Security Manager role. Paying up to £95,000 with company bonus and fantastic benefits and remote working (with occasional trips to Chippenham office as and when needed). This is a newly created position where the role is a 50/50 split between strategic oversight and hands-on delivery. It involved direct collaboration with wider IT teams and business stakeholders to ensure secure practices and maintain alignment with business objectives. The Role<ul><li>Deliver the Global Cyber Security Strategy regionally, aligning with business needs and regulations, and advising leadership on security investments and resource priorities</li><li>Maintain and evolve security tools and platforms (e.g. SIEM/XDR, endpoint protection, gateways), ensuring optimal utilisation and effectiveness.</li><li>Drive the development of threat hunting and vulnerability management practices, ensuring proactive identification and mitigation of risks across systems and infrastructure.</li><li>Track emerging threats and recommend updates to policies, standards, and procedures.</li><li>Oversee daily security operations, including monitoring, vulnerability management, and incident response.</li><li>Lead and mature the regional incident response function, coordinating with global teams on high-severity events and driving continuous improvement.</li><li>Manage regional security governance, including policy reviews, ITSM processes, KPIs, and reporting.</li><li>Act as the primary contact for operational cyber matters, providing clear, timely communication to stakeholders and leadership.</li></ul>About You <ul><li>Demonstrable experience in cyber security operations, including incident management, threat monitoring, and vulnerability management.</li><li>Familiarity with regulatory frameworks within region and best practices (such as ISO 27001, NIST CSF, Cyber Essentials).</li><li>Professional certifications - CISSP, CISM, ISO27001 </li></ul>On Offer <ul><li>Salary up to £95,000 </li><li>Company bonus </li><li>25 days annual leave </li><li>Remote working (occasional visits to office near Chippenham) </li><li>Enhanced pension contribution </li><li>Private medical insurance</li><li>Life assurance - 3x annual salary</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um94eS5MYXcuNjI0NTQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-12-03T18:07:59Z

IT Manager

Oxford, Oxfordshire
remote
Permanent
50000 - 59000 GBP / Yearly
Exciting opportunity for an IT Manager to join a growing not-for-profit organisation based in Oxford, offering up to £59,000 plus excellent benefits (including hybrid working)The RoleThe IT Manager will be a standalone position, so an excellent blend of hands-on, operational work as well as strategic planning and project management. Responsibilities will include:<ul><li>working closely with senior stakeholders, developing a strategic road-map for IT and systems</li><li>managing effective relationships with 3rd party vendors </li><li>overseeing day to day management of systems, networks and infrastructure </li><li>cyber security ownership, ensuring company compliance with various industry standards</li><li>project, change, budget and risk management</li></ul>About youApplicants for the IT Manager role will have:<ul><li>a hands-on systems configurations, hardware and networking skills </li><li>experience of IT management, developing IT strategies, and budget management </li><li>experience of supervising/managing small teams </li><li>cyber security experience including knowledge of ISO27001 / ISO277001</li></ul>On offerSalary of up to £59,000 plus excellent company benefits, including hybrid and flexible working optionsRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjMyMTU4LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-11-26T17:07:19Z

Information Security Manager

London, London
remote
Permanent
70000 - 90000 GBP / Yearly
Robert Half has partners with a Financial Services Organisation in London, they are looking for an Information Security Manager to join their IT team. You will join the Information Security Director as an Information Security Manager to form a team of 2 within IT. The majority of the role will require you to take charge of the Governance, Risk Management and Compliance perspective. Role: Information Security Manager requires previous experience of:<ul><li>Managing the businesses information securities Governance, Risk Management and Compliance for a business</li><li>Stakeholder management </li><li>Managing third party relationships</li><li>ISO27001</li></ul>Location: London Remote (1 day per month in the office) Salary: £70,000 - £90,000 + benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RXJpay5Pc21hbi41ODE4MS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-10-31T13:45:42Z

Head of Data Products

Birmingham, West Midlands
remote
Permanent
85000 - 95000 GBP / Yearly
Robert Half has partnered with a business in West Midlands to recruit a permanent Head of Data Products to lead the strategy, development, and delivery of high-impact data products. This is a senior leadership role where you'll shape the roadmap, drive adoption, and unlock new commercial value streams from data.The RoleYou'll own the end-to-end lifecycle of data products, defining vision, setting priorities, and ensuring delivery that makes a tangible difference. Your remit spans building external revenue opportunities, embedding data-driven decision-making internally, and leading cross-functional squads to execute at pace.About You <ul><li>Significant leadership experience in data product management, analytics, or data delivery.</li><li>Strong grasp of cloud data platforms, analytics tooling, and governance best practice.</li><li>Proven ability to define and execute roadmaps that drive measurable business outcomes.</li></ul>On Offer<ul><li>Salary - up to £95,000</li><li>Hybrid working - 1-2 days a week in Birmingham</li><li>Bonus of up to 15%, car allowance</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um94eS5MYXcuMjk5ODMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-10-15T14:02:41Z

Head of SOC

City of London, London
remote
Contract
550 - 650 GBP / Daily
Head of SOC (Interim) | Capital Markets | Central London (On-site) Robert Half International (an S&P 500 global staffing provider) is supporting a global consulting firm in sourcing an experienced Head of SOC (Interim) to join a leading capital markets client during a key period of transition. The role focuses on maintaining and enhancing the client's existing Security Operations Centre, managing the external SOC provider, and ensuring continuity of operations while a permanent structure is established. Assignment Details<ul><li>Initial Duration: 3-6 months (with potential extension) to start ASAP by w/c 24 November</li><li>Location: On-site minimum 3 days per week in Central London will be requried.</li><li>Day Rate: £525-£575 PAYE plus 12.07% holiday pay PAYE with employer's NI & Tax deducted at source, unlike umbrella companies and no umbrella company admin fees)</li></ul> Role OverviewYou'll be operating within a compact, high-performing capital markets environment, taking full ownership of the SOC function and acting as the internal escalation point for all incident response and forensic activity. Reporting to the Deputy CISO, this role is ideal for a hands-on SOC leader who can balance strategic oversight with day-to-day technical execution. You'll manage the external SOC supplier, maintain visibility across tooling and detections, and drive continual improvements in incident management, monitoring, and response. Key Skills & Experience<ul><li>Proven experience leading or managing a SOC function within capital markets, FinTech, or smaller financial services environments.</li><li>Strong technical experience with CrowdStrike and Elastic SIEM.</li><li>Skilled across the Microsoft 365 Security Stack (Defender, Sentinel, Entra).</li><li>Hands-on capability in incident response, threat hunting, and digital forensics.</li><li>Demonstrated experience managing outsourced SOC providers and maintaining performance SLAs.</li><li>Strong communication and stakeholder management with senior technology and security leadership.</li></ul> All candidates must complete standard screening (Right to Work, DBS, credit/sanctions, employment verification). This is an exciting opportunity for a technically strong, pragmatic SOC leader to play a critical role in maintaining and stabilising cyber operations for one of London's most respected capital markets organisations.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Tmljb2xhcy5HZW9yZ2lvdS41NjA4Ni4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-11-06T12:16:05Z