24 results for First Line Support jobs

Business Intelligence Manager

Bicester, Oxfordshire
remote
Permanent
45000 - 55000 GBP / Yearly
Robert Half are delighted to be partnering exclusively with Principal Medical Ltd in their search for a Business Intelligence Manager to join their thriving office in Bicester, with a salary range of £45-55k depending on experienceThe Company Principal Medical Ltd (PML) was founded in 2004, as a 'not-for-profit' organisation, by a small group of General Practitioners, with the main aim of ensuring that local NHS healthcare professionals had an opportunity to bid for, and provide, innovative primary care services, at scale, in their local area.In the years since it was formed, the organisation has matured and grown with currently 70% of GP practices in Oxfordshire and 22% of those in Northamptonshire, associated with the Federation. The PML GP Federation is the largest collaborative group of GPs in Oxfordshire and South Northamptonshire, covering a total population of almost 800,000 patients.This is an exciting new role in PML for a Business Intelligence Manager to provide insightful analysis and help PML make well-informed decisions by collating, storing, formatting, and presenting data in a clear and useful way.The RoleThis is a newly created Business Intelligence Manager position and will work closely with stakeholders across the business, providing reports and insights that better support planning, patient care, and use of resources. Responsibilities will include:<ul><li>Managing data including collation and database management, analysis and interpretation</li><li>Performance monitoring and reporting including dashboards and KPIs</li><li>Stakeholder collaboration</li><li>Support for strategic planning and business cases</li><li>Compliance with information governance standards and quality assurance</li><li>People management (managing 1 direct report)</li></ul>About youApplicants for the Business Intelligence Manager role will have:<ul><li>Proven experience gained in a similar business intelligence, data analysis and/or reporting focussed role (healthcare experience considered beneficial but not essential)</li><li>Expertise in BI and data visualisation tools (e.g. Power BI, Tableau or similar) as well as proficiency in Excel and data query tools such as SQL</li><li>Strong understanding of data platforms (cloud/non-cloud), and experience sourcing data from multiple sources</li><li>Exceptional stakeholder management and communication skills, with proven ability to quickly understand business processes</li><li>Preferably have experience of line management</li><li>Flexibility to travel as/when required to other locations locally (access to own car)</li></ul>On offerSalary range of £45-55k depending on experience, plus excellent benefits including hybrid workingPlease note, 3rd party and direct applications will be forwarded to Robert Half.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjE3NDkxLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-07-31T12:34:45Z

Implementation Consultant

London, London
remote
Contract
- GBP / Yearly
Robert Half Technology are assisting a market leading financial services organisation to recruit a Implementation Consultant on a contract basis - Hybrid working - London based The Implementation Consultant has responsibility for the following functions within the Implementations department:<ul><li>Support all Client and Project Implementations</li><li>External and Internal Customer Testing support</li><li>System Demonstrations where required</li><li>Relationship Management with both external and internal stakeholders</li><li>Resolution of testing incidents as they occur (technical / functional)</li><li>Buyer / Supplier technical configuration and file format support</li><li>Buyer / Supplier Master Data testing tasks</li><li>Custom reporting requirements</li><li>Customer support with migration to clients new platform</li><li>Ad Hoc tasks as required</li><li>Work proactively and positively with all areas of the business in line with the client Vision.</li></ul>Role<ul><li>Support all Client and Project Implementations</li></ul><ol><li>Project planning and coordination support</li><li>Document and maintain trackers</li><li>Undertake within defined policy, procedures and SLA</li></ol><ul><li>External and Internal Customer Testing support </li></ul><ol><li>Support test scripting and execution activities of new and existing customers</li><li>Support Internal Testing activities</li><li>Undertake within defined policy, procedures and SLA</li></ol><ul><li>System Demonstrations </li></ul><ol><li>Setup and confidently lead online and in person client system demonstrations to existing and prospective clients</li><li>Undertake within defined policy, procedures and SLA</li></ol><ul><li>Relationship Management with both external and internal stakeholders </li></ul><ol><li>Effectively manage relationships with both new and existing customers</li><li>Effectively manage relationships with internal customers</li><li>Undertake within defined policy, procedures and SLA </li></ol><ul><li>Resolution of testing incidents as they occur (technical / functional) </li></ul><ol><li>First line support for testing incidents</li><li>Work with IT where required for additional technical support</li><li>Undertake within defined policy, procedures and SLA</li></ol><ul><li>Buyer / Supplier technical configuration and file formats support </li></ul><ol><li>Support Buyers technical configuration of their ERP system</li><li>Answer queries on supported file formats such as XML, ANSI, MT940s, Excel</li><li>Answer queries on host-to-host connections and file exchanges</li><li>Undertake within defined policy, procedures and SLA</li></ol><ul><li>Buyer / Supplier Master Data support tasks </li></ul><ol><li>Support entry of master data in Test Environment</li><li>Undertake within defined policy, procedures and SLA</li></ol><ul><li>Reporting </li></ul><ol><li>Support all implementation reporting requirements</li><li>Support clients with custom reporting requests</li><li>Undertake within defined policy, procedures and SLA</li></ol>Profile<ul><li>1+ years' experience supporting or managing external Client Implementation projects or experience of working in a Financial Services environment</li><li>Proven technical problem-solving skills</li><li>Experience of working in an environment driven by constantly changing levels of work and ability to cope under pressure</li><li>Able to demonstrate a high level of competence in combining professional call-handling skills with data/interactive web transactions</li></ul>Company<ul><li>Market leading financial services organisation with offices in London</li><li>Hybrid working - London based </li><li>Initial 6 month contract </li></ul>Salary & BenefitsThe salary range/rates of pay is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjc4OTA1LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-07-24T17:24:20Z

Part Time HR Administrator

Wiltshire, Wiltshire
remote
Permanent
26000 - 28000 GBP / Yearly
Robert Half LTD are working with a well-established UK manufacturing business in Wiltshire to recruit an experienced HR Administrator on a permanent, part-time basis. This role is office-based across four days per week, with flexibility on start and finish times.The role The HR Administrator will support the HR function by providing efficient and effective administrative services to ensure smooth day-to-day operations. Responsibilities will include maintaining accurate employee records, preparing HR documentation, supporting payroll, and acting as the first point of contact for employee queries.Key responsibilities<ul data-start="804" data-end="1439"><li data-start="804" data-end="883">Maintain and update employee records in line with GDPR and company policies</li><li data-end="950" data-start="884">Prepare contracts, offer letters, and HR-related documentation</li><li data-end="1006" data-start="951">Support payroll by providing accurate employee data</li><li data-end="1099" data-start="1007">Assist with recruitment and onboarding, including coordinating interviews and inductions</li><li data-end="1175" data-start="1100">Provide first-line support for HR queries, escalating where appropriate</li><li data-start="1176" data-end="1248">Monitor absence and sickness records, generating reports as required</li><li data-end="1293" data-start="1249">Update HR systems and assist with audits</li><li data-start="1294" data-end="1394">Support training coordination, employee development activities, and health and safety compliance</li><li data-end="1439" data-start="1395">Contribute to HR policies and procedures</li></ul>The ideal candidate<ul data-start="1467" data-end="1975"><li data-end="1577" data-start="1467">Previous experience in an HR administration role, ideally within a manufacturing or industrial environment</li><li data-end="1701" data-start="1634">Strong organisational skills with excellent attention to detail</li><li data-end="1819" data-start="1702">Effective communication and interpersonal skills, with the ability to handle sensitive information confidentially</li><li data-start="1820" data-end="1889">Proficiency in Microsoft Office and experience using HRIS systems</li><li data-start="1890" data-end="1924">Awareness of GDPR requirements</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UmFjaGVsLlNoYXcuMjY2MzQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-08-14T13:50:11Z

2nd Line Support Engineer

London, London
remote
Permanent
35000 - 40000 GBP / Yearly
Systems Engineer - 2nd Line SupportLocation: Central London (4 days on-site, 1 day WFH)Sector: Financial Services TechnologyDo you thrive in a high-performance environment, where every day brings fresh challenges and the chance to work with some of the most dynamic clients in the financial sector?We are a leading technology services provider, trusted by financial institutions to deliver exceptional IT support and solutions. We place service before sales and excellence before everything else - and we're now looking for a driven, service-focused 2nd Line Systems Engineer to join our expert Service Desk team. This is a role where your skills will be tested, your potential nurtured, and your career accelerated - with clear pathways to senior technical, leadership, and consultancy roles.What you'll be doing:<ul><li>Providing expert 2nd line technical support to high-profile clients, including traders, investors, and senior executives.</li><li>Taking ownership of incidents and service requests, ensuring swift, professional resolution.</li><li>Mentoring junior engineers and driving service improvements.</li><li>Managing escalations from 1st line and working closely with 3rd line and project teams.</li><li>Supporting a wide range of technologies including Windows Server/Desktop, Microsoft 365, Azure, networking, VOIP, Intune, PowerShell, and bespoke business applications.</li><li>Occasionally working on-site at client offices to deliver exceptional service face-to-face.</li></ul>What we're looking for:<ul><li>At least 2 years' experience in IT support, ideally in a busy enterprise environment.</li><li>Strong technical skills across Microsoft, Azure, networking, and security.</li><li>Excellent communication skills - confident, empathetic, and able to explain technical concepts clearly.</li><li>Organised, resourceful, and committed to delivering top-tier service.</li><li>A passion for technology and continuous improvement.</li></ul>Why join us?<ul><li>Direct exposure to the financial services sector, working with high-calibre clients from day one.</li><li>A genuine career development pathway into 3rd line, projects, leadership, or consultancy.</li><li>A collaborative, high-standards culture where service excellence is valued above all else.</li><li>Competitive salary, enhanced overtime rates, and benefits.</li></ul>If you're ready to take the next step in your IT career and work in an environment that challenges, develops, and rewards you - we'd love to hear from you.Apply now and be part of a company where your expertise truly makes a difference.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC4yNzcyMS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-08-16T07:14:29Z

Senior IT Support Engineer -Leading BANK!

City of London, London
remote
Permanent
50000 - 60000 GBP / Yearly
Robert Half Limited has an outstanding opportunity to join a small but growing Bank as their Senior IT Support Engineer. This is a hands-on role where you'll be the go-to person for IT support, with clear scope to progress into cyber and security down the line.<h3 data-end="470" data-start="450">What you'll do</h3><ul><li>Experience/Qualifications Required </li></ul><ul data-start="471" data-end="856"><li data-start="471" data-end="570">Ideally a degree or relevent along with 2nd/3rd Line Support and 5+ years' experience (and proven stability in previous roles)</li><li data-end="653" data-start="571">Act as a confident communicator - slick, sharp, and engaging with stakeholders</li><li data-start="654" data-end="732">Be a Windows whizz with hands-on experience in Microsoft Exchange & VMware</li><li data-start="733" data-end="804">Bring a strong interest in Cyber (quals a bonus, but not essential)</li><li data-start="805" data-end="856">Work onsite 5 days a week in the City of London</li></ul><h3 data-start="858" data-end="879">What you'll get</h3><ul data-end="1126" data-start="880"><li data-start="880" data-end="936">Supportive team with ongoing training and mentorship</li><li data-start="937" data-end="1007">Career growth opportunities, including progression into management</li><li data-end="1056" data-start="1008">Exposure to modern tech stacks and new tools</li><li data-end="1126" data-start="1057">Benefits package including pension, holidays, and wellbeing perks</li></ul>This is a fantastic chance to join a respected financial institution where your impact will be visible from day one.Apply now - interviews are being scheduled ASAP.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/dG9ueS5rb3lyYXR0eS44ODQ4Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-09-02T14:08:19Z

IT Support Engineer - TOP COMPANY!

Manchester, Greater Manchester
remote
Permanent
35000 - 35000 GBP / Yearly
Based in Manchester | Permanent | £30K-£35K + Benefits Hybrid: 4 days onsite | 1 day WFH -MORE FLEX ON OFFER IF NEEDED. Are you an ambitious IT Support Engineer ready to take the next step in your career? This is a fantastic opportunity to join a forward-thinking business in Manchester where IT is seen as a key driver of growth and innovation.We're not just looking for someone to "fix tickets." We want a driven, career-focused professional who's eager to learn, grow, and become a future leader within IT. You'll be exposed to a wide range of technologies, gain project experience, and be supported with training and development to help you move into more senior roles.<h3 data-start="900" data-end="921">What you'll do:</h3><ul data-end="1442" data-start="922"><li data-start="922" data-end="996">Deliver hands-on 1st and 2nd line IT support across users and systems.</li><li data-start="997" data-end="1085">Troubleshoot issues with Windows, Microsoft 365, networking, and cloud environments.</li><li data-start="1086" data-end="1190">Act as a trusted IT partner to the business, working closely with end users and senior stakeholders.</li><li data-end="1269" data-start="1191">Get involved in IT projects, upgrades, migrations, and cloud initiatives.</li><li data-start="1270" data-end="1362">Take ownership of problems, thinking proactively about long-term fixes and improvements.</li><li data-end="1442" data-start="1363">Learn from senior IT staff and work towards more advanced responsibilities.</li></ul><h3 data-end="1468" data-start="1444">What you'll bring:</h3><ul data-start="1469" data-end="1839"><li data-end="1523" data-start="1469">2+ years' experience in IT Support (1st/2nd line).</li><li data-end="1607" data-start="1524">Skills in Microsoft 365, Windows 10/11, Active Directory, and basic networking.</li><li data-start="1608" data-end="1677">A genuine passion for IT, technology, and continuous improvement.</li><li data-end="1772" data-start="1678">The ambition to progress beyond IT Support into more senior technical or leadership roles.</li><li data-end="1839" data-start="1773">Excellent communication skills and a business-facing approach.</li></ul><h3 data-end="1856" data-start="1841">Why join:</h3><ul data-end="2216" data-start="1857"><li data-start="1857" data-end="1890">Salary: £30K-£35K + benefits and bonus</li><li data-end="1964" data-start="1891">Clear career pathway with opportunities to step into senior IT roles.</li><li data-end="2021" data-start="1965">Hands-on exposure to on-prem and cloud environments.</li><li data-start="2022" data-end="2080">Training and mentoring to accelerate your development.</li><li data-end="2133" data-start="2081">Hybrid working model (4 days onsite, 1 day WFH).</li><li data-start="2134" data-end="2216">Be part of a modern, growing business that values ambition and innovation.</li><li data-end="2216" data-start="2134">Two Stage process and Fast turnaround! Apply today and take the next big step in your IT career.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/dG9ueS5rb3lyYXR0eS43OTc1MS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-09-02T10:18:25Z

IT Desktop Support

City of London, London
remote
Permanent
50000 - 70000 GBP / Yearly
Desktop Support Analyst - International Law Firm - City of London - £50,000-£70,000 + Annual Bonus + Excellent BenefitsAbout the Role An established international law firm with a history spanning over two centuries is seeking a talented Desktop Support Analyst to join its London office. Employing close to 1000 people across five global locations, the firm is recognised for delivering high-quality legal services to clients in the financial service sector.This is an exciting opportunity to join a small but growing London IT team, providing 1st and 2nd line support while contributing to technical projects and collaborating closely with senior stakeholders. You will also be a key escalation point for complex IT issues and play an important role in maintaining the firm's high standards of IT service delivery.Key Responsibilities<ul><li>Provide 1st and 2nd line user support on desktop hardware/software, mobile devices, and audio-visual systems</li><li>Troubleshoot and resolve technical issues across MS Office/M365, iManage, Acrobat, Litera, Intapp, and other business systems</li><li>Deliver user training on standard desktop applications</li><li>Assist with system administration, including printers, servers, switches, and cabling infrastructure</li><li>Support onboarding/offboarding processes, including account provisioning/de-provisioning and equipment setup</li><li>Provide AV support for Zoom, Webex, Teams, and in-office presentations/conference calls</li><li>Assist with administration of mobile and remote access systems (Airwatch/Intune, Citrix, Duo, VPN)</li><li>Contribute to project work, maintenance schedules, and business continuity processes</li></ul>Skills & Experience Required<ul><li>Proven experience in 1st and 2nd line IT support within a professional services or corporate environment</li><li>Strong knowledge of Microsoft Office/M365 and other core desktop applications</li><li>Familiarity with document management systems (iManage preferred)</li><li>Experience with AV conferencing tools (Zoom, Webex, Teams)</li><li>Basic network and server administration skills (switches, cabling, firmware updates)</li><li>Excellent problem-solving skills and ability to act as an escalation point for complex issues</li><li>Strong interpersonal skills, with the ability to communicate effectively with senior stakeholders</li><li>Highly organised, proactive, and detail-oriented</li></ul>What's on Offer<ul><li>Competitive salary of £50,000-£70,000 (depending on experience)</li><li>Annual bonus and generous benefits package (including paid on-call/overtime)</li><li>Hybrid working - 1 day per week from home</li><li>Opportunity to work on varied technical projects in a prestigious international law firm</li><li>Collaborative team culture and supportive leadership</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi43ODczMy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-08-13T09:24:20Z

IT Support Engineer

Staffordshire, Staffordshire
remote
Temporary
25000 - 28500 GBP / Yearly
Robert Half have partnered exclusively with an SME in the Staffordshire area to recruit an IT Support Engineer on a Fixed Term basis.Responsibilities: The IT Support Technician is responsible for providing IT support to the business, offering IT solutions and building relationships with employees, partners and suppliers: <ul><li>Support the training of staff to adopt and maximise the use of IT systems</li><li>Support the delivery of 1st/2nd Line Support</li><li>Assist with the IT aspects of office moves, onboarding new suppliers and systems</li><li>MS Teams and SharePoint housekeeping - maintenance, reviews and archive</li><li>Manage 3rd party software - comms, licences, etc. </li><li>Monitor, respond and manage the IT mailbox</li><li>Create and maintain the IT licence register </li></ul>Requirements:<ul><li>Commercial experience supporting Office 365, SharePoint, Teams and IT security packages</li><li>Experience supporting and managing Microsoft Teams in a large organisation</li><li>At least 2 years of IT Support, including 1st/2nd line experience</li><li>Knowledge of server maintenance and/or network management</li><li>Demonstrable experience delivering a high level of customer service</li><li>Experience working with 3rd parties and 3rd party delivered services</li></ul> £25,000-£28,500 + hybrid working on offer. A vehicle is required to get to site due to my client's location. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjY0MzQ2LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-08-27T16:41:17Z

IT Support Analyst

Weston-Super-Mare, Somerset
remote
Permanent
25000 - 27000 GBP / Yearly
IT Support Technician 📍 [Weston-super-Mare] | 🕒 Full-time | 💼 PermanentAbout the Role We're looking for an enthusiastic IT Support Analyst to join our collaborative and forward-thinking client. If you have hands-on desktop support experience, enjoy solving problems, and thrive in a fast-paced environment, this could be the perfect role for you.What You'll Be Doing<ul data-end="1096" data-start="491"><li data-start="491" data-end="582">Providing 1st and 2nd line support for hardware and software issues across the business</li><li data-end="649" data-start="583">Managing and resolving service desk tickets within agreed SLAs</li><li data-start="650" data-end="727">Installing, configuring, and maintaining desktop systems and IT equipment</li><li data-start="728" data-end="802">Supporting user account management via Active Directory and Office 365</li><li data-end="869" data-start="803">Assisting with IT equipment moves, upgrades, and installations</li><li data-start="870" data-end="960">Collaborating with the wider IT team to troubleshoot and escalate issues when required</li><li data-end="1031" data-start="961">Contributing to IT projects and continuous improvement initiatives</li><li data-end="1096" data-start="1032">Keeping accurate records of assets and service desk activity</li></ul>What We're Looking For<ul data-start="1127" data-end="1623"><li data-start="1127" data-end="1203">Minimum 1 years' experience in a desktop support or IT technician role</li><li data-start="1204" data-end="1288">Knowledge of Windows 10, Microsoft Office Suite, and basic networking (DHCP, IP)</li><li data-end="1355" data-start="1289">Experience with Active Directory and Office 365 administration</li><li data-start="1356" data-end="1420">Familiarity with ITIL principles and service desk operations</li><li data-end="1503" data-start="1421">Exposure to Windows Server environments and virtualisation (Hyper-V) is a plus</li><li data-start="1504" data-end="1564">Strong communication skills and a customer-first mindset</li><li data-start="1565" data-end="1623">Ability to work both independently and collaboratively</li></ul>Why Join Us?<ul data-start="1644" data-end="1861"><li data-start="1644" data-end="1706">Be part of a supportive IT team where your input is valued</li><li data-start="1707" data-end="1789">Exposure to a wide range of technologies and opportunities to grow your skills</li><li data-end="1861" data-start="1790">A fast-paced, engaging environment with room for career development </li></ul>📩 Interested? Apply now and take the next step in your IT career!Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjgzNTg5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-09-16T16:35:57Z

IT Manager

Knutsford, Cheshire
remote
Permanent
60000 - 65000 GBP / Yearly
Robert Half have partnered on an exclsuive basis with a growing Pharmaceutical/MedTech organisation in the Greater Manchester area to recruit and IT Manager on a permanent basis. As the IT Manager, you will lead the planning, implementation, maintenance, and security of IT systems, ensuring seamless day-to-day operations. You will work closely with cross-functional teams and external vendors to support secure, scalable, and compliant technology solutions across the organisation. Experience in regulated industries, particularly within healthcare, is highly desirable. Responsibilities: <ul><li>Lead the day-to-day operations of the IT team including the dedicated service desk, infrastructure maintenance and systems management.</li><li>Be responsible for meeting IT Service Desk SLA's and achieving KPI's</li><li>Develop policies and drive process improvement in line with standards such as ITIL and Cyber Essentials.</li><li>Ensure that company policies are implemented, review and maintain procedures and ensure necessary tracking information is captured.</li><li>Lead and manage the IT team Comprising of Senior IT Engineers and an IT Engineer, providing guidance, support, and development opportunities to ensure the team's success and alignment with organisational goals.</li><li>Engage with internal and external stakeholders</li><li>Manage and maintain IT budgets, procurement, and vendor relationships. Own, develop and manage the IT budget, ensuring cost-effective use of resources and services supplied to the business.</li><li>Contribute to and ensure first line security of the organisation IT systems and data through implementing cybersecurity measures.</li><li>Ensure network and system security, ensuring compliance with data protection laws (e.g., GDPR) and any other appropriate regulatory standards.</li><li>Lead IT projects, including Company acquisitions, software and hardware upgrades, migrations, and digital transformation initiatives.</li><li>Covering team absences which may require time filling other team roles, such as commissioning equipment, covering the help desk, technical research and implementation.</li><li>Provide technical support, training and communications to end-users as part of the wider change projects.</li><li>Monitor system performance and implement improvements as needed.</li></ul>Experience/Skills required:<ul><li>Proven experience in an IT Manager or similar leadership role, preferably within healthcare, life sciences, or medical communications.</li><li>Strong knowledge of cloud-based platforms (especially Microsoft 365, SharePoint, Azure).</li><li>Excellent understanding of cybersecurity frameworks and data protection regulations (e.g. GDPR, ISO 27001).</li><li>Experience supporting hybrid/remote teams using collaboration tools such as Teams, Zoom, and project management systems.</li></ul>Salary/logistics:<ul><li>£60,000-£65,000 + additional benefits</li><li>Hybrid working - 2/3 days a week on site as standard.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjc2MDYzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-09-16T10:53:35Z

IT Support Specialist (Mac)

London, London
remote
Permanent
50000 - 60000 GBP / Yearly
IT Support Specialist (Mac Based) - Global Executive Advisory BusinessLocation: Central London (Hybrid - 3 days on-site)£50-£60k (dependent on experience) + Bonus & BenefitsOur client, a global platform of companies at the forefront of talent advisory and executive search, is seeking an IT Support Specialist to join their growing London team. With a presence across North America, EMEA and APAC, our client partners with some of the most innovative growth brands and established organisations worldwide, driving transformation through talent, technology, and networks.This is an exciting opportunity to join a dynamic, people-focused business recognised as one of the best workplaces by Inc. Magazine for multiple years.The RoleAs an IT Support Specialist, you will be responsible for implementing IT procedures and delivering best-practice solutions across the organisation. Acting as the first point of contact for end-user support, you'll troubleshoot hardware, software, and network issues while collaborating with the wider IT team to enhance service delivery.This role requires excellent communication skills and a service-oriented mindset, with the ability to listen, problem-solve, and provide an exceptional user experience. The environment is primarily Mac-based, so strong experience in macOS and MDM solutions such as Jamf or Kandji is essential.Key Responsibilities<ul><li>Act as primary contact for Tier 1/desktop support, including account access, applications, and peripheral connectivity.</li><li>Troubleshoot and manage profiles, policies, and configurations using MDM tools.</li><li>Support and educate users on conference room equipment.</li><li>Escalate issues and coordinate hardware lifecycle management with Tier 2+ support.</li><li>Manage warranty repairs with Apple/Microsoft.</li><li>Maintain accurate departmental documentation.</li><li>Ensure compliance with security team requirements and communicate these effectively to end users.</li></ul>About You<ul><li>Strong macOS expertise with MDM administration (Kandji preferred).</li><li>Previous IT team experience, ideally with help desk/ticketing systems.</li><li>Confident supporting both Mac and Windows 10 environments.</li><li>Excellent communication skills with a professional, customer-first approach.</li><li>Strong time management, prioritisation, and problem-solving skills.</li><li>Knowledge of Google Workspace and Chrome browser management.</li><li>Familiarity with one or more of: Zoom, Sophos Central, Meraki Networking, Okta, Office 365, FreshService.</li><li>Scripting experience a bonus.</li><li>Degree-level education preferred.</li></ul>Why Apply?<ul><li>Join a fast-growing global business with a people-first culture.</li><li>Work in a collaborative, forward-thinking team environment.</li><li>Opportunity to work with cutting-edge IT systems in a Mac-first workplace.</li><li>Hybrid role offering flexibility with regular time in a central London office.</li></ul>Location: Central London (Hybrid - 3 days on-site)£50-£60k (dependent on experience) + Bonus & Benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi4yMjM4OS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-09-11T16:55:28Z

Junior IT Support

Horsham, West Sussex
remote
Permanent
25000 - 28500 GBP / Yearly
Robert Half is partnering with a UK-based innovation company to recruit a Junior IT Support Engineer for an initial 6-month fixed-term contract.Role:<ul data-start="1527" data-end="2177"><li data-end="1602" data-start="1527">Provide 1st line technical support to staff (in-person, email, or remote)</li><li data-start="1603" data-end="1668">Troubleshoot and resolve hardware, software, and network issues</li><li data-end="1749" data-start="1669">Set up and configure laptops, peripherals, and user accounts for new employees</li><li data-start="1750" data-end="1806">Maintain asset registers and inventory of IT equipment</li><li data-start="1807" data-end="1878">Assist in managing IT ticketing system and ensuring timely resolution</li><li data-start="1879" data-end="1965">Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and collaboration tools</li><li data-start="1966" data-end="2023">Document technical procedures and FAQs for internal use</li><li data-start="2024" data-end="2095">Assist with basic administration of IT systems and security protocols</li><li data-end="2177" data-start="2096">Escalate more complex issues to senior IT staff or external providers as needed</li></ul>Profile: <ul><li data-end="2286" data-start="2216">Strong interest in IT and technology with a desire to learn and grow</li><li data-end="2371" data-start="2287">1 year experience in a similar role (internship, freelance, part-time, or full-time)</li><li data-end="2426" data-start="2372">Familiarity with Windows and macOS operating systems</li><li data-end="2477" data-start="2427">Good understanding of Microsoft 365 applications</li><li data-start="2478" data-end="2528">Excellent communication and interpersonal skills</li><li data-start="2529" data-end="2569">A proactive, solution-oriented mindset</li><li data-end="2646" data-start="2570">Ability to work independently and collaboratively in a dynamic environment</li></ul>Organisation:<ul><li>Initial 6-month fixed-term</li></ul><ul><li>London-based, 5 days per week (on-site)</li></ul><ul><li>£25,000 - £27,500 per annum, dependent on experience</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/YW5kcmUuZ2FyZGVuZXJtY2ZhcmxhbmUuMzg1NzMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2025-08-04T08:59:15Z

Junior IT Support Engineer

Shepton Mallet, Somerset
remote
Permanent
28000 - 32000 GBP / Yearly
Robert Half are working with a growing SME business in the Somerset area as they look to grow their internal IT offering. This role is perfect for someone with a can-do attitude, strong troubleshooting skills, and a passion for delivering exceptional service. If you enjoy solving tech challenges, working with the latest technologies, and making a real impact, this could be the role for you!What You'll Be Doing:<ul><li>Providing technical support by diagnosing and resolving IT issues for employees across the business.</li><li>Logging and managing support tickets, ensuring timely resolution in line with IT procedures.</li><li>Using Microsoft Intune to deploy and manage Windows 11 desktops and laptops.</li><li>Supporting company-wide software applications, communication devices, and mobile devices (Android & iOS).</li><li>Managing user accounts and permissions in Active Directory.</li><li>Assisting with IT inductions for new starters.</li><li>Troubleshooting and maintaining printers, laptops, and other office hardware.</li><li>Tracking IT assets and ensuring efficient use of hardware and software licenses.</li><li>Supporting the IT Systems Administrator with upgrades, rollouts, and new technologies.</li><li>Liaising with third-party vendors to resolve hardware and software issues.</li></ul>Professional Competancies:<ul><li>Problem Solver - You love tackling IT challenges and finding creative solutions.</li><li>Tech Enthusiast - You stay up to date with the latest IT and cybersecurity trends.</li><li>Great Communicator - You can explain technical issues in a clear and friendly way.</li><li>Organised Multitasker - You're able to juggle multiple tasks and prioritise effectively.</li><li>Team Player - You enjoy working with others and have a proactive, 'can-do' attitude.</li></ul>What You'll Need:<ul><li>Educated to AS Level, BTEC, NVQ Level 3, or equivalent.</li><li>Experience troubleshooting and diagnosing IT issues.</li><li>Basic knowledge of Active Directory and Microsoft Intune is a plus.</li><li>A willingness to learn, develop, and grow in an exciting and evolving IT environment.</li></ul>Salary/logistics:<ul><li>circa £30,000 basic salary</li><li>hybrid working (2-3 days in the office post probation)</li><li>Up to 10% bonus</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjYxNjAwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-09-15T10:41:36Z

Application Support

City of London, London
remote
Permanent
35000 - 40000 GBP / Yearly
Application Support Analyst - £40,000 + 12.5% pension Hybrid - 2 days in the office (London)We're working with a not-for-profit membership organisation that champions and protects the rights of authors, ensuring they receive fair recognition and reward for their work. With over 125,000 members worldwide, the organisation plays a vital role in licensing, collecting, and distributing revenues, while also campaigning for policies that support writers.They are now looking for an Application Support Analyst to join their IT team. This role is key to supporting the organisation's SAP Business One applications and associated systems, ensuring they run smoothly and continue to evolve in line with the needs of the business.<h3 data-start="944" data-end="956">The role</h3>As an Application Support Analyst, you'll:<ul data-start="1002" data-end="1507"><li data-end="1111" data-start="1002">Act as the escalation point for end-user support on SAP Business One, Power BI, and bespoke applications.</li><li data-start="1112" data-end="1187">Troubleshoot issues, resolve data queries, and manage service requests.</li><li data-start="1188" data-end="1292">Support income processing and data matching, ensuring accuracy across complex operational processes.</li><li data-end="1404" data-start="1293">Work closely with internal teams and external providers to develop enhancements, fix bugs, and perform UAT.</li><li data-end="1507" data-start="1405">Provide technical solutions to business problems while ensuring systems integrity and reliability.</li></ul><h3 data-end="1537" data-start="1509">What we're looking for</h3><ul data-start="1538" data-end="1977"><li data-end="1593" data-start="1538">Strong problem-solving and logical thinking skills.</li><li data-end="1650" data-start="1594">Excellent communication and documentation abilities.</li><li data-start="1651" data-end="1712">Experience in IT support, ideally within ERP/CRM systems.</li><li data-end="1774" data-start="1713">Knowledge of SQL and/or Python for working with data.</li><li data-end="1877" data-start="1775">Experience with SAP Business One (or another ERP/CRM) is desirable, but training will be provided.</li><li data-end="1977" data-start="1878">Familiarity with reporting and data visualisation tools such as Power BI would be an advantage.</li></ul><h3 data-start="1979" data-end="2000">What's on offer</h3><ul data-end="2381" data-start="2001"><li data-start="2001" data-end="2019">£40,000 salary</li><li data-start="2020" data-end="2086">12.5% pension contribution (no employee contribution required)</li><li data-end="2137" data-start="2087">Hybrid working - 2 days per week in the office</li><li data-end="2167" data-start="2138">Private medical insurance</li><li data-end="2236" data-start="2168">25 days annual leave + bank holidays + 3 extra days at Christmas</li><li data-end="2304" data-start="2237">Flexible working, holiday trading, and work-from-anywhere weeks</li><li data-end="2381" data-start="2305">A supportive, inclusive culture with a focus on professional development</li></ul>This is a fantastic opportunity to join a mission-driven organisation making a real difference to the creative community, while working in a collaborative and flexible environment.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC45MDI2MC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-09-14T20:54:05Z

IT Support Technician

Bristol, Bristol
remote
Permanent
28000 - 30000 GBP / Yearly
Robert Half have partnered exclusively with an SME in the Bristol area to recruit an IT Technician on a permanent basis The IT Support Technician is responsible for providing IT support to the business, offering IT solutions and building relationships with employees, partners and suppliersThe IT department contributes to the successful running of various departments within an organisation by meeting the business, organisations and employees needs regarding all aspects of IT for the company, from the governance of the company's infrastructure to the maintenance and functionality of the IT systems.Main Responsibilities:<ul><li>Installing and configuring Software onto new Hardware and Equipment.</li><li>Talking staff through a series of actions, either face-to-face, through email or over the telephone, to help set up systems or resolve issues.</li><li>Prioritising and managing open ticket cases.</li><li>Managing External Communication Infrastructure within the business.</li><li>Managing IT Software Contracts and Monthly costs for the department.</li><li>IT Budget Management.</li><li>Managing and Purchasing IT equipment for the business.</li><li>Troubleshooting system and network problems, diagnosing and solving any software and hardware faults.</li><li>Providing IT support, including procedural documentation and relevant reports.</li><li>Assist with carrying out major upgrades throughout the year.</li><li>Maintaining and updating the IT knowledge base.</li><li>Maintaining and updating the IT Audit.</li><li>Managing eligibility, compliance, and submission of business Cyber Essentials Certification.</li><li>Managing the rollout of new equipment throughout the business and updating the Asset Management records.</li><li>Assisting the IT team with open tasks and cases.</li><li>Working on a task until completion (including working with external support, if appropriate).</li><li>Providing day to day management and support to IT Apprentice</li><li>And any other tasks as required by the IT Department</li></ul>Technical Knowledge/Experience required:<ul><li>MTA Infrastructure Technician Level 3 qualified, or equivalent is desirable</li><li>A minimum of 2-3 years' experience in a fast-paced IT department, ideally in an IT Helpdesk or support role</li><li>Excellent IT skills</li><li>Good communication skills, on the telephone and in writing.</li><li>Ability to build relationships at all levels across the business</li><li>Enthusiastic and organised</li><li>Reliable and trustworthy</li><li>Flexible attitude to work and able to take on a range of tasks</li><li>Attention to detail</li><li>A team player</li></ul>Salary/Package:<ul><li>circa. £30,000 basic salary</li><li>5% company bonus scheme</li><li>5% matched pension scheme</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjYyMDY1LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-07-30T09:10:59Z

IT Support Technician

Avonmouth, Bristol
remote
Permanent
27000 - 32000 GBP / Yearly
Main Duties:<ul><li>Triage initial support requests and direct/action accordingly</li><li>Provide IT support from basic user administration through to project tasks</li><li>Respond to user requests and assist via telephone, electronically or in person</li><li>Escalate calls to and liaise with third party support providers/suppliers to resolve issues</li><li>Monitor stock levels of IT equipment</li><li>Monitor computing power, storage, licences and services</li><li>Provide input and assistance to projects, including the selection, configuration and deployment of new systems and technologies</li><li>Audit of device access, ensuring starters and leavers are processed effectively</li><li>Document administrative tasks and procedures</li></ul>Essential Requirements:<ul><li>Good standard of education</li><li>Full driving licence</li><li>Analytical thinking, problem-solving and root cause analysis skills</li><li>Attention to detail</li><li>Excellent organisation and communication skills.</li><li>Excellent time management with a flexible approach</li><li>The ability to manage a busy workload whilst thriving under pressure</li><li>Confidence to communicate with colleagues at all levels</li></ul>Essential Technical Experience:<ul><li>IT degree, qualification or equivalent practical experience</li><li>A minimum of 3 years previous working experience within varied IT infrastructure and associated services</li><li>Active Directory user/group/computer admin</li><li>Windows file permission administration</li><li>Understanding of Windows group policy (GPOs)</li><li>Exchange 2016/Exchange Online user admin</li><li>Windows 10 and 11, Microsoft Office and desktop applications</li><li>PC builds and software installation</li><li>Android and IOS mobile device setup and configuration using mobile device management systems</li><li>IT asset management and ticketing systems</li><li>Web and email security systems</li><li>Telephony admin concepts (extensions, direct dial numbers, ring groups, pickup groups)</li><li>Working knowledge of networking - switches, firewalls, wireless, IP - DHCP, DNS, VPNs</li></ul>Salary/logisitics:<ul><li>£27,000-£32,000 + additional benefits</li><li>Onsite as standard - capacity for some WFH if required.</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjQ1NjY4LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-08-08T10:28:01Z

IT Support Engineer

Warminster, Wiltshire
remote
Permanent
28000 - 33000 GBP / Yearly
PRINCIPAL ACCOUNTABILITIES:This role revolves around answering, logging and managing calls related to IT software, hardware and systems; setting their priorities and owning them to resolution.<ul><li>Answering and logging all incidents/requests whether received via phone, email or face to face.</li><li>Resolving 95% of incidents/requests coming into the Service Desk owning from inception to completion.</li><li>Create and administer user and email accounts for the companies Active Directory and Office365 systems.</li><li>Installation, configuration and support of Microsoft Operating systems, Microsoft Office applications and business software</li><li>An involvement in project work such as upgrades and rollouts</li><li>Adopt security best practice - Antivirus, Backup/Restore</li><li>Hardware build and repair including peripherals</li><li>Maintain and administer mobile phones and their operating systems</li><li>Support of video conferencing equipment</li><li>Develop and expand Service Desk knowledge base</li><li>Provide holiday cover for other members of staff including some in other parts of the UK - staying away will be necessary</li><li>Project a positive image of IT and maintain/develop good working relationships with both internal and external customers to improve service delivery.</li></ul>PERSON PROFILE:QUALIFICATIONS, SKILLS AND EXPERIENCE<ul><li>An aptitude for learning and a passion for technology</li><li>Hardware repair skills preferable</li><li>Knowledge of mobile phones and their operating systems specifically iOS and Android</li><li>Exceptional customer service skills</li><li>Excellent written as well as oral communication skills.</li><li>Creative and pioneering - ability to apply original thought to problem solving</li><li>Essential to have current "clean" driving licence</li></ul>QUALITIES AND ATTRIBUTES<ul><li>A passion for Information Technology and a desire to learn, undertaking technical qualifications as appropriate.</li><li>Must be a good communicator of strong character</li><li>Can manage and organise own workload with minimal supervision</li><li>Committed to delivering a quality customer service, best practice and best value</li><li>Diligent in maintaining reports, responses and documentation in general</li><li>Ability to assimilate Information Technology knowledge/new concepts quickly</li><li>Urgent and responsive - to Department and business needs</li><li>Results orientated - enthusiastic, energetic and committed</li><li>Willing and able to travel and spend time away at the other UK based Companies</li><li>Willing and prepared to work unsociable hours where necessary to meet deadlines </li></ul>Hybrid working on offer on a rota basis with the wider IT team - approximately 3 days in office per week dependent on needs of the business.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjU1OTA5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-09-03T09:36:40Z

IT Support Officer

London, London
remote
Permanent
40000 - 60000 GBP / Yearly
Robert Half has partners with a Financial Services Organisation in London and they are looking for a IT Support Officer to join their team. The CIO has a big focus and emphasis on developing the individual in his team. Role: They are looking to hire an IT Support Officer with 4+ years experience inc:<ul><li>Strong knowledge of Windows operating systems</li><li>Experience supporting enterprise applications, including Office 365, Microsoft Exchange, and Active Directory.</li><li>Experience with VMware</li><li>Keen interest in Cyber Security (Certifications are a plus)</li></ul>Role: IT Support Officer Salary: £45,000 - £60,000 plus bonus and benefitsLocation: London (5 days a week in office).Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RXJpay5Pc21hbi45NTkzNi4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-09-01T07:46:32Z

Junior IT Support Engineer

London, London
remote
Contract
- GBP / Yearly
Robert Half Technology are assisting a technology innovation agency to recruit a Junior IT Support Engineer on a 3 month contract basis - London based Role<ul><li>The Junior IT Support Engineer will provide white-glove IT support to internal users, ensuring a high-quality and professional experience.</li><li>Diagnose and resolve hardware, software, and network issues primarily in a Windows-based environment.</li><li>Support desktop and laptop configurations, installations, and troubleshooting.</li><li>Manage user accounts, permissions, and group policies in Active Directory and Microsoft 365.</li><li>Assist with IT on boarding and off boarding, including setting up new user devices and accounts.</li><li>Maintain and troubleshoot conferencing and collaboration tools such as Zoom, Microsoft Teams, and VPN solutions.</li><li>Work closely with senior IT staff and escalate complex issues as needed.</li><li>Document IT issues and resolutions in the ticketing system to improve troubleshooting processes.</li><li>Assist in IT projects such as system upgrades, software deployments, and security improvements.</li></ul>Profile<ul><li>The Junior IT Support Engineer will ideally have c1-2 years of experience in an IT support role,</li><li>Strong knowledge of Windows OS, Active Directory, and Microsoft 365 administration.</li><li>Experience with hardware troubleshooting, including desktops, laptops, and mobile devices.</li><li>Familiarity with networking concepts (DNS, DHCP, VPN, etc.).</li><li>Excellent problem-solving skills and attention to detail.</li><li>Strong communication and interpersonal skills to provide exceptional end-user support.</li><li>Ability to work in a fast-paced, customer-focused environment.</li><li>Certifications such as CompTIA A+, Microsoft certifications, or ITIL Foundation are a plus.</li></ul>Company<ul><li>Technology Innovation agency with offices in London</li><li>on-site required </li></ul>Salary & BenefitsThe salary range/rates of pay is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjg2Mjg1LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-09-02T08:24:00Z

Data Governance Manager

City of London, London
remote
Permanent
95000 - 115000 GBP / Yearly
Data Governance Manager - 95-115k - Commodities Trading - City of London (Hybrid Working) About UsWe are a London-based international commodities trading, investments, and risk management firm, regulated by the FCA. With ambitious growth plans in financial services, we are investing heavily in data as a key enabler of our future success. We are currently undertaking a five-year programme to transition from legacy systems to modern, cloud-based technologies.Our Microsoft-based technology stack (including Azure and Purview) underpins this transformation, and we are building a forward-thinking data governance capability that delivers value, ensures compliance, and supports innovation.The RoleWe are seeking an experienced Data Governance Manager to lead the build-out of our data governance framework. This is a new and highly visible role, reporting into the Head of Operational Resilience, DPO & DCO.Unlike traditional governance roles, this position is hands-on and delivery-focused. You will work closely with stakeholders across trading, risk, operations, and technology to embed pragmatic governance practices that support efficiency, compliance, and business growth-without introducing unnecessary bureaucracy.Initially, there are no direct line management responsibilities, but as the function grows into a fully operational, cross-business BAU service, the role will expand. The ideal candidate must therefore be equally comfortable operating independently and contributing to a future leadership structure.Key Responsibilities<ul><li>Develop, implement, and maintain a practical data governance framework aligned with FCA regulations and industry best practice.</li><li>Partner with business and technology stakeholders to embed governance processes that deliver value and efficiency.</li><li>Support the migration of data from legacy platforms to our new cloud-based Microsoft stack, ensuring data quality, lineage, and accessibility.</li><li>Own and drive policies on data ownership, classification, retention, and access management.</li><li>Leverage Microsoft Purview and related tools to implement governance, cataloguing, and compliance controls.</li><li>Monitor compliance with internal policies and external regulatory requirements, addressing data risks proactively.</li><li>Promote a culture of accountability, data quality, and innovation across the organisation.</li><li>Provide subject matter expertise to projects, change initiatives, and regulatory reviews.</li></ul>About You<ul><li>5+ years' experience in a Data Governance Manager (or equivalent) role, ideally within financial services or another FCA-regulated environment.</li><li>Proven track record in building and embedding data governance frameworks and controls.</li><li>Hands-on experience with Microsoft data technologies (Azure, Purview).</li><li>Strong knowledge of data management best practices, including data quality, metadata, and lineage.</li><li>Practical understanding of regulatory requirements impacting data in financial services.</li><li>Exceptional stakeholder management and communication skills, with the ability to influence senior business and technology partners.</li><li>Pragmatic and innovative approach-able to balance compliance needs with business efficiency.</li><li>Comfortable working independently in a build-out phase, with appetite to grow into a leadership role as the function scales.</li></ul>What We Offer<ul><li>Opportunity to shape and grow the data governance function from the ground up.</li><li>Exposure to cutting-edge cloud technologies in a global commodities and financial services environment.</li><li>A dynamic, fast-moving culture where innovation and efficiency are valued as highly as compliance.</li><li>Competitive compensation package with benefits</li></ul>Office - City of London (3 days in the office) Salary - £95-115k, Annual Bonuses, Excellent BenefitsRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi44NDc1Mi4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-09-04T08:07:49Z

IT Manager

London, London
remote
Permanent
55000 - 60000 GBP / Yearly
IT ManagerLocation: Central London - 3 Days in the office, 2 days WFH£50,000 - £60,000 + Annual Bonus (up to 20%) & Excellent Benefits Our client is seeking a dynamic, experienced, and motivated IT Manager to take ownership of their IT infrastructure and operating systems. This is a fantastic opportunity to join a growing business with ambitious plans, where you'll play a pivotal role in shaping and delivering a first-class IT environment across their portfolio of hospitality businesses.The RoleYou will be responsible for reviewing, developing, and managing the IT Infrastructure Operating Model, ensuring the delivery of secure, resilient, and efficient information and communications technology services. Working closely with senior leadership, hotel operations, and external IT service providers, you'll ensure their technology platform supports both the day-to-day running of their hotels and their exciting future growth plans.Key Responsibilities<ul><li>Ensure the IT infrastructure operating model is fit for purpose across portfolio.</li><li>Proactively identify and deliver IT solutions that enhance operations and support growth.</li><li>Manage and performance-monitor external IT service delivery partners.</li><li>Support the business with GDPR compliance and information security, including regular audits.</li><li>Oversee 3rd-party supplier contracts and service level agreements.</li><li>Track and manage hardware, software, and licensing lifecycles.</li><li>Stay ahead of emerging IT trends and recommend innovations to enhance operating model.</li><li>Build and leverage strong networks with IT service providers and industry experts.</li><li>Partner with leadership and operational teams to ensure IT performance meets business needs.</li></ul>About You"We are looking for someone ambitious, resilient, and hands-on, with strong IT systems knowledge and a proven record of delivery in service-led environments. You will thrive in a fast-paced business, be confident engaging with stakeholders at all levels, and have the ability to balance detail with big-picture thinking."Key Attributes & Experience:<ul><li>Minimum 5 years' experience in IT service delivery, ideally in the hospitality sector (not essential).</li><li>Strong understanding of IT systems, asset management, compliance, and licensing.</li><li>Experienced in managing and holding external IT partners accountable for performance.</li><li>Skilled at problem-solving, driving service improvements, and leading change.</li><li>Ability to manage the full IT service lifecycle (design, development, delivery, operations).</li><li>Financially astute with experience in budgeting and supplier management.</li><li>Excellent stakeholder management and relationship-building skills.</li><li>Self-motivated, adaptable, and able to prioritise in a fast-moving environment.</li></ul>Why Join them?<ul><li>Be part of a growing and ambitious business with significant expansion plans.</li><li>Opportunity to make a real impact by shaping IT systems and processes across their hotels.</li><li>Work alongside a passionate leadership team in a collaborative environment.</li><li>A role with breadth, autonomy, and the chance to directly influence business success.</li></ul>"We're looking for someone with ambition, drive, and a sense of humour - someone who enjoys rolling up their sleeves, owning solutions, and being part of an exciting growth journey."Location: Central London - 3 Days in the office, 2 days WFHCompensation: £50,000 - £60,000 + Annual Bonus (up to 20%) & Excellent Benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi40MDI2NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-09-11T17:01:45Z

Director of Technology (IT)

London, London
remote
Permanent
95000 - 105000 GBP / Yearly
Director, Information Technology - London - £95,000 - £105,000About the RoleThis is an exciting opportunity for a senior IT leader to spearhead digital transformation within a pioneering life sciences organisation. The Director of Information Technology will play a central role in shaping IT strategy, driving digital innovation, and embedding cutting-edge technologies-particularly in AI and automation-to enhance business productivity, resilience, and scalability.Reporting directly to the Chief Financial Officer, you will act as the senior point of contact for all IT and digital initiatives, advising the Executive Team on strategy, cybersecurity, and business continuity while building a robust and forward-looking IT infrastructure.Key ResponsibilitiesIT Strategy & Leadership<ul><li>Develop and deliver IT strategies, policies, and digital transformation initiatives aligned with business goals and regulatory requirements.</li><li>Oversee long-term digital infrastructure planning to support growth, scalability, and operational efficiency.</li><li>Lead on cybersecurity and risk management, ensuring proactive monitoring, incident response, and data protection.</li><li>Champion the adoption of AI, automation, and emerging technologies to drive innovation and reduce manual processes.</li></ul>Business Continuity & Risk<ul><li>Own and maintain the IT Disaster Recovery Plan, ensuring resilience and minimal operational disruption.</li><li>Proactively identify risks and deliver infrastructure enhancements to safeguard business continuity.</li></ul>Data Protection & Compliance<ul><li>Ensure compliance with UK-GDPR, EU-GDPR, and other data protection regulations.</li><li>Manage Data Protection Impact Assessments (DPIAs), Legitimate Interest Assessments (LIAs), and Data Subject Access Requests (DSARs).</li></ul>Team Leadership & Enablement<ul><li>Lead IT onboarding and system integration for new employees.</li><li>Design and deliver training programmes covering IT systems, cybersecurity, and best practices.</li><li>Oversee IT support, ensuring smooth day-to-day operations and adoption of AI-enhanced tools.</li></ul>Skills & Experience<ul><li>Proven experience in IT leadership and digital transformation at a senior level.</li><li>Strong track record of integrating AI, automation, and emerging technologies into enterprise IT strategy.</li><li>Deep knowledge of cybersecurity frameworks and data protection regulations.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication, leadership, and stakeholder management abilities.</li><li>Ability to manage multiple complex projects under pressure.</li><li>Relevant certifications (CISM, CISA, CISSP, or similar) desirable.</li></ul>Benefits<ul><li>Competitive salary and discretionary performance-related bonus</li><li>10% employer pension contribution (with salary sacrifice options)</li><li>Private medical cover (Bupa) and Medicash Health Cash Plan</li><li>Life insurance (4 x annual salary)</li><li>Employee Assistance Programme and Reward Gateway discounts</li><li>25 days annual leave + public holidays</li><li>Season ticket loan</li><li>Learning & development budget, with personal development time</li><li>Monthly recognition scheme (PACT awards)</li><li>Social and wellbeing events throughout the year (including sports, creative sessions, and team activities)</li><li>Office perks such as a rooftop basketball court and regular social events</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi40NTM1NS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-08-20T13:01:10Z

Head of IT

City of London, London
remote
Permanent
120000 - 130000 GBP / Yearly
Job Advert: Head of Information TechnologyLocation: London (with global collaboration) Industry: Financial Services Employment Type: Full-Time Seniority Level: Senior ManagementAbout the Organisation A well-established, global financial services firm with over three decades of experience in listed derivatives clearing is seeking an experienced and strategic Head of Information Technology. Operating across multiple continents with offices in Europe, North America, and Asia, the company is recognised for delivering tailored services to a diverse, international client base.The Opportunity This is a pivotal leadership role overseeing all aspects of I.T. across the organisation's global operations. The successful candidate will manage a range of functions including desktop support, server and network engineering, internal software development, infrastructure upgrades, and cybersecurity initiatives.Key Responsibilities<ul data-start="1119" data-end="1860"><li data-start="1119" data-end="1218">Lead the planning, execution, and delivery of I.T. projects aligned with organisational strategy.</li><li data-end="1310" data-start="1219">Oversee internal software development and manage the full software development lifecycle.</li><li data-end="1390" data-start="1311">Maintain and enhance cybersecurity frameworks and disaster recovery planning.</li><li data-end="1482" data-start="1391">Drive infrastructure improvements with a focus on scalability, security, and performance.</li><li data-end="1570" data-start="1483">Mentor and guide I.T. team members, fostering technical excellence and collaboration.</li><li data-start="1571" data-end="1667">Ensure technology solutions are compliant with regulatory requirements and industry standards.</li><li data-start="1668" data-end="1763">Liaise with internal stakeholders, clients, auditors, and regulators on I.T.-related matters.</li><li data-end="1860" data-start="1764">Manage user access, end-of-day reporting processes, and workflow platforms such as ServiceNow.</li></ul>Skills and Experience Required<ul data-start="1897" data-end="2439"><li data-end="1976" data-start="1897">Proven experience leading complex I.T. operations in a regulated environment.</li><li data-start="1977" data-end="2034">Strong project and stakeholder management capabilities.</li><li data-start="2035" data-end="2126">Deep understanding of cybersecurity, enterprise risk, and business continuity frameworks.</li><li data-start="2127" data-end="2220">Knowledge of global infrastructure solutions including cloud, networking, and data centres.</li><li data-end="2283" data-start="2221">Experience in software development and technical leadership.</li><li data-end="2348" data-start="2284">Ability to balance strategic planning with hands-on execution.</li><li data-end="2439" data-start="2349">Excellent communication skills, adaptable to both technical and non-technical audiences.</li></ul>What We're Looking For We seek a dynamic leader who is passionate about technology, security, and innovation. The ideal candidate will be highly motivated, results-driven, and possess strong interpersonal skills. A collaborative approach, combined with a commitment to excellence and integrity, is essential.Reporting Line This role reports directly to the Chief Operating Officer.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC40MTM0My4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-07-29T16:26:40Z

Head of Data

London, London
remote
Permanent
120000 - 160000 GBP / Yearly
<h2 data-start="148" data-end="165">Head of Data</h2>Location: London (with global remit) Sector: Private Equity & Alternative InvestmentsOur client is one of the world's leading private equity and investment advisory firms, managing over €180 billion of assets across Europe, the Americas, and Asia. With a diverse investment portfolio spanning private equity, credit, infrastructure, and secondaries, they are renowned for driving long-term value creation and innovation.We are seeking an experienced Head of Data to design and lead a global data strategy. This is a senior leadership role that will define how data underpins decision-making, powers investment insight, and drives operational excellence across a truly international platform.<h3 data-end="1022" data-start="996">Key Responsibilities</h3><ul data-end="1608" data-start="1023"><li data-start="1023" data-end="1119">Develop and execute a firm-wide data strategy aligned to business and investment priorities.</li><li data-start="1120" data-end="1203">Lead on data governance, privacy, and compliance across multiple jurisdictions.</li><li data-start="1204" data-end="1295">Oversee the design and evolution of scalable, secure data platforms and infrastructure.</li><li data-end="1412" data-start="1296">Partner with investment and operational teams to deliver advanced analytics, dashboards, and AI-driven insights.</li><li data-end="1515" data-start="1413">Build and lead a high-performing global data team spanning engineering, analytics, and governance.</li><li data-start="1516" data-end="1608">Champion a data-driven culture, enhancing literacy and adoption across the organisation.</li></ul><h3 data-end="1625" data-start="1610">About You</h3><ul data-end="2085" data-start="1626"><li data-end="1750" data-start="1626">10+ years' experience in senior data leadership, ideally within private equity, asset management, or financial services.</li><li data-end="1821" data-start="1751">Strong track record of building and scaling global data functions.</li><li data-end="1924" data-start="1822">Deep technical knowledge of cloud platforms, data engineering, governance, and advanced analytics.</li><li data-start="1925" data-end="2007">Proven ability to align stakeholders and influence at senior leadership level.</li><li data-start="2008" data-end="2085">Strategic, commercially minded, and able to embed innovation responsibly.</li></ul><h3 data-end="2108" data-start="2087">What's on Offer</h3><ul data-end="2516" data-start="2109"><li data-end="2216" data-start="2109">Competitive base salary of £120,000 - £160,000, plus discretionary bonus</li><li data-end="2330" data-start="2217">The opportunity to shape and lead a global data agenda at one of the most respected names in private markets.</li><li data-start="2331" data-end="2415">A collaborative, international environment with exposure to senior stakeholders.</li><li data-end="2516" data-start="2416">The chance to lead innovation and deliver measurable impact across a global investment platform.</li></ul>If you are an ambitious data leader looking to drive transformation at scale, we would love to hear from you.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC41MzQ4MS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-09-08T16:17:50Z