3 results for It Support Engineer Top Company in Manchester, Manchester

IT Support Engineer

Mansfield, Nottinghamshire
remote
Permanent
35000 - 40000 GBP / Yearly
<h2 data-end="393" data-start="373">IT Support Engineer</h2><h2 data-end="393" data-start="373">Job Purpose</h2>We are seeking an experienced and proactive IT Support Engineer to manage and optimise local IT infrastructure, systems, and user support services for business operations. The role involves providing 1st and 2nd line support, managing hardware and software assets, overseeing user access and security policies, and contributing to broader IT projects in collaboration with European and global IT teams. <h2 data-end="851" data-start="822">Key Responsibilities</h2><ul data-end="1604" data-start="852"><li data-start="852" data-end="980">Support and maintain IT infrastructure including computers, networks, printers, and end-user applications such as Office 365</li><li data-start="981" data-end="1066">Deliver 1st and 2nd line technical support via ticketing system, phone, and email</li><li data-end="1166" data-start="1067">Manage IT hardware and software inventory, including procurement, setup, and lifecycle tracking</li><li data-end="1238" data-start="1167">Administer user accounts, access permissions, and security settings</li><li data-start="1239" data-end="1313">Plan, implement, and document IT changes in line with company policies</li><li data-start="1314" data-end="1397">Collaborate on regional and global IT infrastructure and cybersecurity projects</li><li data-start="1398" data-end="1509">Identify opportunities for automation and process improvement; propose and implement effective IT solutions</li><li data-end="1604" data-start="1510">Monitor systems and services using appropriate tools to ensure reliability and performance</li></ul> <h2 data-end="1831" data-start="1792">Skills and Experience Required</h2><ul data-start="1832" data-end="2601"><li data-start="1832" data-end="1970">5+ years of experience in IT support roles, including 1st and 2nd line support, ideally in an international or multi-site organisation</li><li data-start="1971" data-end="2176">Strong technical knowledge of:<ul data-end="2176" data-start="2006"><li data-end="2044" data-start="2006">Network and infrastructure support</li><li data-start="2047" data-end="2088">Hardware (PCs, smartphones, printers)</li><li data-end="2139" data-start="2091">Active Directory and Office 365 user support</li><li data-end="2176" data-start="2142">IT security and best practices</li></ul></li><li data-start="2177" data-end="2280">Experience with Windows Server, virtualisation (e.g. VMware), and backup strategies is advantageous</li><li data-end="2341" data-start="2281">Self-motivated with a hands-on, problem-solving approach</li><li data-end="2403" data-start="2342">Strong team player with the ability to work independently</li><li data-start="2404" data-end="2479">Well-organised with excellent time management and prioritisation skills</li><li data-end="2532" data-start="2480">Strong interpersonal and communication abilities</li><li data-end="2601" data-start="2533">Flexible and adaptable to changing business and technology needs</li></ul><h2 data-start="2608" data-end="2637">Desirable Attributes</h2><ul data-start="2638" data-end="2826"><li data-start="2638" data-end="2696">Experience with IT change management and documentation</li><li data-start="2697" data-end="2757">Familiarity with automation tools or systems integration</li><li data-end="2826" data-start="2758">Exposure to international IT environments and multi-region support</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RmF6Lk5hbmRvby41MTY4NS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2025-10-03T16:22:41Z

IT Manager

Knutsford, Cheshire
remote
Permanent
60000 - 65000 GBP / Yearly
Robert Half have partnered on an exclsuive basis with a growing Pharmaceutical/MedTech organisation in the Greater Manchester area to recruit and IT Manager on a permanent basis. As the IT Manager, you will lead the planning, implementation, maintenance, and security of IT systems, ensuring seamless day-to-day operations. You will work closely with cross-functional teams and external vendors to support secure, scalable, and compliant technology solutions across the organisation. Experience in regulated industries, particularly within healthcare, is highly desirable. Responsibilities: <ul><li>Lead the day-to-day operations of the IT team including the dedicated service desk, infrastructure maintenance and systems management.</li><li>Be responsible for meeting IT Service Desk SLA's and achieving KPI's</li><li>Develop policies and drive process improvement in line with standards such as ITIL and Cyber Essentials.</li><li>Ensure that company policies are implemented, review and maintain procedures and ensure necessary tracking information is captured.</li><li>Lead and manage the IT team Comprising of Senior IT Engineers and an IT Engineer, providing guidance, support, and development opportunities to ensure the team's success and alignment with organisational goals.</li><li>Engage with internal and external stakeholders</li><li>Manage and maintain IT budgets, procurement, and vendor relationships. Own, develop and manage the IT budget, ensuring cost-effective use of resources and services supplied to the business.</li><li>Contribute to and ensure first line security of the organisation IT systems and data through implementing cybersecurity measures.</li><li>Ensure network and system security, ensuring compliance with data protection laws (e.g., GDPR) and any other appropriate regulatory standards.</li><li>Lead IT projects, including Company acquisitions, software and hardware upgrades, migrations, and digital transformation initiatives.</li><li>Covering team absences which may require time filling other team roles, such as commissioning equipment, covering the help desk, technical research and implementation.</li><li>Provide technical support, training and communications to end-users as part of the wider change projects.</li><li>Monitor system performance and implement improvements as needed.</li></ul>Experience/Skills required:<ul><li>Proven experience in an IT Manager or similar leadership role, preferably within healthcare, life sciences, or medical communications.</li><li>Strong knowledge of cloud-based platforms (especially Microsoft 365, SharePoint, Azure).</li><li>Excellent understanding of cybersecurity frameworks and data protection regulations (e.g. GDPR, ISO 27001).</li><li>Experience supporting hybrid/remote teams using collaboration tools such as Teams, Zoom, and project management systems.</li></ul>Salary/logistics:<ul><li>£60,000-£65,000 + additional benefits</li><li>Hybrid working - 2/3 days a week on site as standard.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjc2MDYzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-09-16T10:53:35Z

It Manager

North West England,
remote
Contract
- GBP / Yearly
Contract Role: Infrastructure Specialist 📍 North West (Travel Required) | 💼 350 Outside IR35 (Pending SDS)| 📅 6 Month ContractOur client is seeking a data-driven IT professional with strong compliance, reporting, and infrastructure experience to support a fast-paced technical environment. This role will suit someone with hands-on expertise across Microsoft 365, firewalls, VoIP platforms, and ISO-aligned service delivery.🔧 Key Responsibilities<ul><li>Administer, configure, and secure Microsoft 365 services</li><li>Lead PCI DSS SAQ-D v4 submissions and maintain compliance documentation</li><li>Manage VoIP platforms (8x8, Avaya, Connex) and support campaign operations</li><li>Administer firewalls, VPNs, switches, and routers</li><li>Oversee Windows 11 upgrades and hardware lifecycle management</li><li>Manage organisational data and deliver compliance and client-facing reports</li></ul>✅ What We're Looking For<ul><li>Proven Microsoft 365 administration experience</li><li>Knowledge of PCI DSS SAQ-D v4 compliance requirements</li><li>Hands-on VoIP platform support</li><li>Network/firewall and OS upgrade expertise</li><li>Advanced Excel and database management skills</li><li>ISO experience and familiarity with audit frameworks</li><li>Strong data analysis and reporting capabilities</li><li>Willingness to travel between Harrogate and Leeds sites</li><li>Excellent client-facing and problem-solving skills</li></ul>If you are interested in this position please apply or send over your CV to Sam.Bos-Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/c2FtLmJvc2NvbGV5LjU4OTM2LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2025-10-30T16:14:20Z