We are looking for a dynamic Cybersecurity Awareness Program Manager & Trainer to lead impactful initiatives that enhance security awareness across our organization. In this long-term contract role, you will design and implement engaging training programs, campaigns, and workshops to foster a culture of cybersecurity vigilance. Based in Hamilton, Ontario, this position offers an exciting opportunity to make a meaningful difference in a local government setting.<br><br>Responsibilities:<br>• Develop and implement comprehensive cybersecurity awareness campaigns tailored to diverse audiences within the organization.<br>• Plan and execute Cybersecurity Awareness Month activities, including themes, events, and training initiatives.<br>• Create a variety of engaging training materials, such as presentations, e-learning modules, videos, and infographics.<br>• Collaborate with IT, communications, and leadership teams to align security awareness programs with organizational objectives.<br>• Manage phishing simulation exercises and deliver workshops to enhance employee resilience against social engineering attacks.<br>• Monitor and report on the effectiveness of awareness initiatives using metrics, surveys, and feedback.<br>• Stay informed about emerging cybersecurity threats and trends to ensure training content remains relevant.<br>• Estimate and manage budgets, costs, and resources for planned awareness initiatives.
We are looking for a dedicated Front Desk Coordinator to join our team in Toronto, Ontario. In this role, you will act as a key point of contact for clients, ensuring exceptional service delivery through collaboration with internal departments. As part of the Mid-Office Service Team, you will support independent Portfolio Managers and Introducing Brokers by managing daily operations and resolving client issues. This is a hybrid long-term contract position requiring at least three days per week on-site, with newer team members expected to work in the office more frequently.<br><br>Responsibilities:<br>• Build and nurture strong client relationships by coordinating efforts with internal teams and departments.<br>• Maintain a high standard of customer service by keeping clients informed about new products, services, and developments relevant to their business.<br>• Resolve client issues promptly and thoroughly, while recommending improvements to enhance overall service delivery.<br>• Review and approve administrative tasks such as bank transfers, de-registrations, foreign exchanges, and internal account transfers on a daily basis.<br>• Serve as a liaison between clients and operational teams to ensure timely and proactive task completion.<br>• Coordinate and document regular client meetings to address service and operational concerns, following up to ensure resolution.<br>• Provide guidance to clients on company policies, procedures, and available training that impact their business operations.<br>• Offer process improvement recommendations to strengthen client relationships and streamline operations.<br>• Represent the company professionally during client meetings and business events.
