<p>Robert Half is looking for a skilled Nonstop Support Specialist to deliver exceptional technical assistance for our client and ensure they have a seamless experience using their products. In this role, you will leverage your expertise in troubleshooting, customer service, and application support to address client concerns effectively. The position offers a hybrid work environment, combining office-based collaboration in Mississauga, Ontario, with remote work flexibility.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert-level technical support to clients, resolving issues promptly and ensuring high customer satisfaction.</p><p>• Troubleshoot product-related problems, including hardware and software concerns, to identify and implement effective solutions.</p><p>• Collaborate with internal teams and stakeholders to escalate and resolve complex issues.</p><p>• Utilize cloud technologies to enhance support processes and improve client outcomes.</p><p>• Deliver deskside and remote support services tailored to individual client needs.</p><p>• Conduct quality assurance checks to ensure consistent service delivery and product reliability.</p><p>• Maintain strong communication with clients to address inquiries and provide updates on issue resolutions.</p><p>• Assist in onboarding and training clients on product usage and best practices.</p><p>• Document and track support cases to ensure accurate reporting and continuous improvement.</p><p>• Stay informed of product updates and industry trends to provide proactive and informed support.</p>
<p><strong>Job Description: </strong>Consolidations Specialist</p><p><strong>Position Type: </strong>Contract (6 months)</p><p><strong>Location: </strong>Mississauga, ON</p><p><strong>Work Arrangement: </strong>Hybrid (4 days on-site, 1 day remote)</p><p><strong>About the Role:</strong></p><p>Our client, a global industry leader, is expanding and undergoing an exciting transition. They are seeking a <strong>Consolidations Specialist</strong> to support their finance team during this critical period, focusing on consolidation activities, full cycle accounting, and accurate financial reporting.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist with consolidating monthly, quarterly, and annual financial statements.</li><li>Reconcile intercompany accounts and elimination entries to ensure accurate reporting.</li><li>Support financial statement preparation and compliance with IFRS and US GAAP standards.</li><li>Contribute to the transition and implementation of a new consolidation tool, including data validation and process alignment.</li><li>Perform account reconciliations and provide insights through variance analysis.</li><li>Handle general accounting activities, including full-cycle accounting tasks, as required.</li></ul>
<p>We are seeking a dynamic and detail-oriented <strong>Services Solutions Specialist</strong> to bridge the gap between technical service delivery and strategic marketing. This role is ideal for a professional who thrives in a cross-functional environment and can translate complex service capabilities into compelling business value.</p><p><strong>Responsibilities</strong></p><ul><li>Develop and maintain technical marketing materials, case studies, and service documentation</li><li>Create clear, engaging content that communicates service value to diverse audiences</li><li>Collaborate with the marketing team to ensure technical accuracy in campaigns</li><li>Update and refine product positioning materials throughout the service lifecycle</li><li>Lead technical writing and response development for complex RFPs and proposals</li><li>Analyze customer requirements and align them with service capabilities</li><li>Coordinate cross-functional teams to gather technical inputs and pricing</li><li>Ensure proposal content reflects actual service delivery capabilities</li><li>Participate in daily service department planning and operations</li><li>Provide strategic and analytical support to service teams</li><li>Act as a liaison between service operations and customer-facing functions</li><li>Support process improvement initiatives and service methodology development</li><li>Assist with escalated customer communications requiring technical expertise</li></ul><p><br></p>
<p>We are looking for an experienced IT Director to oversee and guide the strategic development of our organization's core technology infrastructure. This role requires a visionary leader capable of ensuring the reliability, scalability, and security of systems spanning data centres, cloud platforms, networks, and enterprise applications. The successful candidate will play a vital role in aligning technological strategies with organizational goals while fostering collaboration across teams and maintaining vendor relationships.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Strategic Leadership:</strong> Provide direction for the IT Infrastructure and ISO teams, collaborating with senior leadership to design and implement infrastructure strategies that drive business growth, operational excellence, and digital transformation.</li><li><strong>Team Development:</strong> Lead, mentor, and support IT Infrastructure personnel, including network engineers, system administrators, service desk staff, and cybersecurity specialists.</li><li><strong>Systems Management:</strong> Ensure the reliability, availability, and optimal performance of all IT systems, including servers, storage solutions, and cloud environments.</li><li><strong>Project Execution:</strong> Manage infrastructure projects from initiation through completion, overseeing budgets, timelines, and resource allocation.</li><li><strong>Vendor Management:</strong> Build and maintain strong relationships with external service providers, technology vendors, and consultants.</li><li><strong>Cybersecurity & Compliance:</strong> Enforce comprehensive security protocols and ensure adherence to relevant industry standards and regulatory requirements.</li><li><strong>Business Continuity:</strong> Develop and maintain disaster recovery and business continuity plans to safeguard operations against system outages or cyber threats.</li><li><strong>Technical Expertise:</strong> Demonstrate a deep understanding of information systems, network and system architectures, ERP platforms, and system integrations (including APIs).</li><li><strong>Needs Analysis & Procurement:</strong> Evaluate departmental requirements and business documentation to identify technology needs and procure cost-effective hardware and software solutions.</li><li><strong>Financial Oversight:</strong> Manage operating and capital expenditures related to infrastructure planning, design, and execution—including staffing, technologies, and partnerships.</li><li><strong>Site Support:</strong> Travel to various locations to support infrastructure build-outs and assist with client or vendor audits.</li><li><strong>Process Improvement:</strong> Develop and implement strategies to enhance productivity and streamline processes to meet or exceed company performance targets.</li><li><strong>Performance Management:</strong> Guide and evaluate team members to foster growth and talent development.</li><li><strong>Culture & Engagement:</strong> Promote company core values and initiatives to inspire and engage employees.</li><li><strong>Additional Duties:</strong> Perform other responsibilities as assigned.</li></ul>
We are looking for a dedicated Accounts Payable Specialist to join our team on a long-term contract basis in North York, Ontario. In this role, you will handle full-cycle accounts payable tasks, ensuring smooth payment processes and accurate invoice management. This position offers an excellent opportunity to contribute to a dynamic environment with a focus on precision and efficiency.<br><br>Responsibilities:<br>• Manage the full cycle of accounts payable, including invoice processing and payment approvals.<br>• Process pension payments, corporate credit card transactions, and vendor payments accurately and on time.<br>• Code and reconcile invoices while ensuring compliance with company policies and accounting standards.<br>• Handle insurance claims and related payments with attention to detail and accuracy.<br>• Collaborate with vendors to resolve payment discrepancies and maintain positive relationships.<br>• Utilize accounting software, including Great Plains Dynamics, for efficient financial operations.<br>• Ensure timely processing of checks and electronic payments.<br>• Maintain organized records of all accounts payable transactions for audit and reporting purposes.<br>• Identify opportunities for process improvements and implement solutions to enhance efficiency.<br>• Work closely with internal teams to address queries and provide support related to accounts payable.
We are looking for a detail-oriented Accounts Payable Specialist to join our team in Toronto, Ontario. In this Contract-to-continuing position, you will play a critical role in managing vendor relationships and ensuring the accurate and timely processing of invoices. This role offers the opportunity to collaborate with internal teams and external vendors, contributing to the smooth operation of the organization's financial processes.<br><br>Responsibilities:<br>• Monitor the Accounts Payable workflow in Microsoft Dynamics to track invoice status and expedite approvals for overdue items.<br>• Process and troubleshoot invoices promptly and accurately to ensure timely payments.<br>• Collaborate with invoice approvers to meet urgent payment deadlines and resolve issues.<br>• Coordinate with both internal business units and external vendors to address aging items and payment queries.<br>• Generate and distribute weekly reports on Accounts Payable workflow and payment statuses.<br>• Identify and implement process improvements to enhance efficiency and effectiveness.<br>• Manage vendor setup requests, ensuring timely approvals and updates in Microsoft Dynamics.<br>• Maintain and monitor the vendor database in Excel, expediting overdue setup or changes as required.<br>• Handle ad hoc finance projects as assigned to support the Corporate Accounting department.
<p>Robert Half is looking to hire a full time / permanent IT Director for a client that is rapidly expanding in the East GTA region. This is an exciting opportunity offering growth, stability and great work culture.</p><p><br></p><p>Please review the summarized information and apply if you are a good fit. Due to high volume of applicants, those that have accurate experience will receive a response. Thank you for your understanding.</p><p><br></p><p>Role: IT Director</p><p>Type: Full time / Permanent </p><p>Industry: Confidential</p><p>Location: East GTA (More information shared through discussion)</p><p>Compensation: $150k + $170k + Bonus (20%) + Vacation (With sick / PTO days) + Summer hours + Full Benefits with 100% coverage and RRSP's</p><p><br></p><p>Requirements:</p><p>- The main requirement we are looking for is someone that has decentralized IT functions and created IT presence from scratch in a new country.</p><p>- 12+ Years experience working in IT; at last 3 years experience as an IT Director </p><p>- Strong with Systems, Networks and Security; jack of all trades</p><p>- Managed development teams (hands on development not required)</p><p>- MS Dynamics 365 + Business Central (ERP / CRM); previously using INFOR</p><p>- MS Azure</p><p>- Compliance + Audit; ISO 270001</p><p>- Dashboards; Power BI; Reporting</p><p>- Modernization of IT environments; migrations from legacy platforms</p><p><br></p>
