<p><strong>Role Summary:</strong></p><p>Oversees IT support services for assigned offices, collaborating with Digital-IT on remote support, projects, and vendor management. Provides backup for the Global Helpdesk during peak times or holidays.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate hardware/software upgrades and installations per global standards</li><li>Maintain inventory and license records</li><li>Execute project tasks including testing and documentation</li><li>Perform scheduled maintenance and troubleshoot issues</li><li>Diagnose and resolve hardware/software faults</li><li>Repair or replace equipment as needed</li><li>Participate in shift and on-call rotations</li><li>Guide local office contacts and liaise with external vendors</li><li>Join scheduled IT conference calls</li></ul><p><strong>Digital-IT Collaboration:</strong></p><ul><li>Partner with GSM and Digital-IT to enhance tech adoption and support delivery</li><li>Support Global Helpdesk in software rollouts and issue resolution</li><li>May assist with events or conferences at other offices</li></ul>
<p>Robert Half is looking for a skilled Nonstop Support Specialist to deliver exceptional technical assistance for our client and ensure they have a seamless experience using their products. In this role, you will leverage your expertise in troubleshooting, customer service, and application support to address client concerns effectively. The position offers a hybrid work environment, combining office-based collaboration in Mississauga, Ontario, with remote work flexibility.</p><p><br></p><p>Responsibilities:</p><p>• Provide expert-level technical support to clients, resolving issues promptly and ensuring high customer satisfaction.</p><p>• Troubleshoot product-related problems, including hardware and software concerns, to identify and implement effective solutions.</p><p>• Collaborate with internal teams and stakeholders to escalate and resolve complex issues.</p><p>• Utilize cloud technologies to enhance support processes and improve client outcomes.</p><p>• Deliver deskside and remote support services tailored to individual client needs.</p><p>• Conduct quality assurance checks to ensure consistent service delivery and product reliability.</p><p>• Maintain strong communication with clients to address inquiries and provide updates on issue resolutions.</p><p>• Assist in onboarding and training clients on product usage and best practices.</p><p>• Document and track support cases to ensure accurate reporting and continuous improvement.</p><p>• Stay informed of product updates and industry trends to provide proactive and informed support.</p>
<p><strong>Key Responsibilities:</strong></p><ul><li><strong>Workforce Data Analysis</strong>: Analyze HR data and metrics to influence decisions on workforce planning, recruitment, retention, and employee relations strategies.</li><li><strong>HR Reporting & Dashboards</strong>: Develop and maintain user-friendly HR reports and dashboards, aiding cross-functional teams in tracking performance and planning.</li><li><strong>Translation & Cultural Sensitivity</strong>: Translate HR communications, policies, and training materials into [specific language], ensuring they are culturally sensitive and accurate.</li><li><strong>Employee Relations Collaboration</strong>: Partner with departments to address employee concerns, provide insights, and recommend innovative solutions for better engagement and retention.</li><li><strong>Compliance Oversight</strong>: Ensure adherence to local and international labor laws, as well as internal policies, across diverse, multilingual teams.</li><li><strong>HR Program Support</strong>: Facilitate onboarding processes and support HR initiatives to promote efficiency, inclusivity, and employee satisfaction.</li></ul><p><br></p><p><br></p><p><br></p>
We are looking for a detail-oriented and proactive Accounting Analyst to join our team on a long-term contract basis in Toronto, Ontario. This role is integral to supporting financial operations, including month-end processes, reconciliations, and reporting for multiple regional offices. The ideal candidate will bring a blend of technical accounting expertise, adaptability, and a collaborative mindset to thrive in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Handle month-end financial processes, including journal entries, fixed asset management, and bank reconciliations, ensuring accuracy and timeliness.<br>• Collaborate with multiple regional offices to prepare annual financial reports and support audits as required.<br>• Maintain compliance with IFRS standards, particularly for leases, and ensure adherence to organizational policies.<br>• Provide critical support during the transition to new accounting systems, leveraging prior experience with tools like Workday.<br>• Work closely with interns and team members to oversee reconciliations, project deliverables, and day-to-day accounting tasks.<br>• Assist in preparing financial statements and reports for a not-for-profit organization that operates across different time zones.<br>• Contribute to process improvements by identifying opportunities for efficiencies and implementing best practices.<br>• Support the team during peak periods, such as month-end and year-end, with additional in-office days as needed.<br>• Utilize intermediate Excel skills to analyze data and create financial models that aid decision-making.<br>• Act as a point of contact for interdepartmental coordination, fostering a collaborative and respectful work environment.
<p>We are looking for an experienced Sr. Financial Analyst to join our team in Toronto. In this role, you will provide strategic financial insights and support to drive business decisions. Your expertise will play a vital role in financial reporting, managing budgets, analyzing data, and improving financial processes.</p><p><br></p><p>Responsibilities:</p><p>• Lead the preparation of accurate and timely monthly claims, and periodic financial reports, as required and in compliance with complex funding agreements and guidelines. </p><p>• Prepare Child and Family Development wage subsidy, general operating, Canada-Wide Early Learning & Child Care funding, and other Government grants reconciliations by Region, as required and in compliance with funding agreement and guidelines. </p><p>• Assist the Associate Manager Finance and Child and Family Development General Managers in reviewing complex funding agreements and guidelines, as well as the budgeting process and analysis of all programs. </p><p>• Prepare budget submissions for CFD contracts and for child care centers regional funding. </p><p>• Manage month-end preparation and closing procedures in an accurate and timely manner. </p><p>• Prepare the reconciliation of accounts receivable, deferred revenues, and other selected General Ledger accounts related to Government funding, and review monthly revenue drawdowns and Association Allocations (A& A) calculations. </p><p>• Perform budget variance analysis. </p>
We are looking for a highly skilled IT Security Analyst to join our team in Whitby, Ontario. In this long-term contract position, you will play a pivotal role in safeguarding our organization's digital assets by implementing and managing advanced security measures. This is an exciting opportunity to work within the non-profit sector and leverage your expertise in cybersecurity to protect critical systems and sensitive data.<br><br>Responsibilities:<br>• Develop, implement, and manage IT security strategies to protect the organization’s digital assets.<br>• Monitor and analyze security systems, ensuring the detection and mitigation of potential threats.<br>• Configure and maintain firewalls, including Cisco and Checkpoint technologies, to strengthen network security.<br>• Secure cloud environments and services such as Microsoft Azure and Office 365, including Active Directory.<br>• Collaborate with cross-functional teams to identify and address IT security vulnerabilities.<br>• Utilize tools such as Trellix Endpoint Protection, Cisco Firepower, and Citrix NetScaler to enhance security protocols.<br>• Ensure compliance with ISO 27000 standards and other relevant security frameworks.<br>• Conduct regular assessments to identify risks and recommend improvements.<br>• Provide technical expertise in troubleshooting and resolving complex security issues.<br>• Document security policies, procedures, and incident responses to support organizational resilience.
We are looking for an experienced Sr Data Engineer to join our team on a contract basis. In this role, you will leverage your expertise to work with complex datasets, develop robust data solutions, and create financial reports. This position is located in Mississauga, Ontario, and is an excellent opportunity to contribute to impactful projects within the manufacturing industry.<br><br>Responsibilities:<br>• Transfer and manage organizational data by copying tables into Databricks for advanced analytics and reporting.<br>• Design and implement scalable data pipelines using ETL processes to support business intelligence needs.<br>• Collaborate with business analysts to gather requirements and ensure data solutions align with organizational goals.<br>• Develop and enhance financial reporting mechanisms to provide actionable insights.<br>• Write efficient and maintainable Python code to support data transformation and integration tasks.<br>• Utilize Azure Databricks to optimize data workflows and improve processing efficiency.<br>• Ensure data integrity and accuracy throughout all stages of data handling and analysis.<br>• Work with large datasets to uncover meaningful trends and patterns.<br>• Provide technical expertise in Databricks and Synapse environments to support project objectives.<br>• Contribute to the development of Power BI dashboards, if required, to enhance data visualization.
