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1 result for Desktop Support in Vaughan, ON
- Mississauga, ON
- onsite
- Temporary
- 30 - 45 CAD / Hourly
- <p>We are looking for a bilingual Help Desk/Application Support specialist to join a contract opportunity in Ontario. This role combines day-to-day technical support for employees with application support for Dynamics 365 F&O and CE, making it ideal for someone who enjoys balancing user service with system troubleshooting. The selected candidate will provide responsive assistance across end-user technology, maintain strong documentation practices, and work closely with internal teams and external partners to resolve issues efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level technical support for desktops, laptops, mobile devices, printers, phones, network connectivity, and business software used across the organization.</p><p>• Manage incoming service requests through the ticketing platform by recording complete details, assigning the correct priority, communicating progress, and ensuring timely resolution.</p><p>• Support employee onboarding and offboarding by preparing equipment, setting up user profiles, provisioning accounts, and granting appropriate application access.</p><p>• Administer routine Active Directory activities such as password resets, account updates, and security group maintenance.</p><p>• Diagnose and resolve user issues related to Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive, as well as Windows operating systems.</p><p>• Coordinate with senior technical teams when issues require escalation, while retaining accountability for follow-up and closure of assigned incidents.</p><p>• Keep support documentation current by updating knowledge articles, recording troubleshooting steps, and maintaining accurate asset information.</p><p>• Provide front-line support for Dynamics 365 Finance & Operations and Customer Engagement, addressing user questions, access concerns, navigation challenges, and transactional errors.</p><p>• Partner with internal stakeholders and third-party vendors to investigate application problems, test fixes, and support updates or integrations.</p><p>• Monitor recurring support trends and recommend process improvements, user guidance, or training opportunities to reduce repeat issues and improve system usage.</p>
- 2026-10-26T00:00:00Z