1 result for Communications Manager in Vancouver, BC
Customer Service Manager
- Abbotsford, BC
- onsite
- Permanent
-
70000 - 80000 CAD / Yearly
- <p><strong>About the Opportunity</strong></p><p><br></p><p>We are partnering with a well-established and growing organization in the Fraser Valley to hire a Customer Service Manager. This is a key leadership role responsible for overseeing customer service operations, enhancing the customer experience, and driving continuous improvement across processes and team performance. This opportunity is ideal for a hands-on leader who enjoys building strong teams, improving workflows, and collaborating cross-functionally in a fast-paced, operationally driven environment.</p><p><br></p><p><strong>The Role</strong></p><p><br></p><p>The Customer Service Manager will lead the customer service function, ensuring a high standard of service delivery while supporting business objectives. You will be responsible for managing a team, optimizing processes, and acting as a key liaison between customers and internal departments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p>• Lead, coach, and develop a team of customer service professionals, including direct oversight of a Customer Service Supervisor</p><p>• Implement strategies to improve customer satisfaction, retention, and service quality</p><p>• Manage escalated customer issues, ensuring timely and professional resolution</p><p>• Monitor team performance, establish KPIs, and provide ongoing feedback and development</p><p>• Analyze customer service data to identify trends, gaps, and opportunities for improvement</p><p>• Collaborate closely with sales, operations, production, shipping, and quality teams to ensure a seamless customer experience</p><p>• Drive process improvements, workflow efficiencies, and service consistency</p><p>• Maintain strong communication across departments to align service delivery with business needs</p>
- 2026-05-06T00:00:00Z
