We are looking for a knowledgeable and proactive Desktop Support Analyst to join our team on a contract basis in Abbotsford, British Columbia. In this role, you will be responsible for providing technical support, maintaining systems, and ensuring the efficient operation of IT resources. This position requires a hands-on approach to troubleshooting and resolving IT issues in a dynamic environment.<br><br>Responsibilities:<br>• Offer Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and related peripherals.<br>• Install, configure, and repair operating systems and commonly used software applications.<br>• Troubleshoot and support business applications, collaborating with vendors to resolve issues as needed.<br>• Manage user accounts, permissions, and access controls through Active Directory and other platforms.<br>• Maintain and update service tickets, ensuring timely responses and detailed documentation.<br>• Handle hardware installations, upgrades, and routine maintenance.<br>• Deploy security patches and software updates to ensure system integrity.<br>• Assist with onboarding and offboarding processes, configuring devices and accounts for new and departing employees.<br>• Monitor system performance and address issues proactively to minimize disruptions.<br>• Adhere to IT policies, procedures, and industry best practices in all activities.
<p><strong>IT Support Technician – Remote Mine Site (BC)</strong></p><p> <strong>Fly-in / Fly-out | 2 Weeks On / 2 Weeks Off | 12-Hour Shifts</strong></p><p> <strong>Contract: April – July | Travel, Camp & Meals Covered</strong></p><p><br></p><p>We’re looking for an <strong>IT Support Technician</strong> to support technology operations at a <strong>remote mining site in Northern British Columbia</strong>. This role will act as the <strong>primary on-site IT contact</strong>, providing hands-on technical support and maintaining site infrastructure.</p><p>The position follows a <strong>2 weeks on / 2 weeks off rotation</strong>. During each rotation, one week will overlap with another IT resource on site, with the second week operating more independently while collaborating with the Vancouver-based IT team remotely.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide onsite <strong>desktop and end-user support</strong></li><li>Install, configure, and maintain <strong>endpoints, servers, and network infrastructure</strong></li><li>Troubleshoot <strong>hardware, software, and connectivity issues</strong></li><li>Support site technologies such as <strong>wireless networks, CCTV, cabling, and radio systems</strong></li><li>Coordinate with the <strong>central IT team and vendors</strong> to resolve issues</li></ul>
<p>In this Intermediate Business Analyst role, you will be coordinating the requirements gathering, rollout and implementation of ERP software solutions for various public-sector customers across Canada.</p><p><br></p><p>This company has staff based in British Columbia and Alberta, and you’ll be able to work remotely from your home office. And you may occasionally visit their offices in either Vancouver or Edmonton, or Canadian customers in other provinces, from time-to-time (e.g. a few times per year max).</p><p><br></p><p>The role will focus on working with clients to understand and document their needs and then make technical recommendations on realizing the ERP software and IT solutions. This will involve meeting with external stakeholders to understand their needs, and then delivering solutions according to customer specifications.</p><p><br></p><p>This is a full-time position, and includes a competitive base salary, paid vacation and extended health and dental benefits.</p><p><br></p><p>One attractive factor of this role, is the opportunity to gain exposure to Oracle ERP software. You’ll also have the chance to collaborate and learn from your colleagues in the professional services team and the software development team. </p><p><br></p><p><strong>HOW TO APPLY</strong></p><p><br></p><p>A bit about myself - my name is Nathan Wawruck, and I am a recruitment consultant based in Vancouver, BC. I have over a decade of matching technology professionals to job opportunities, and I am always looking to connect with like-minded people in the Vancouver area.</p><p><br></p><p>If you're interested in pursuing this role, please apply to this posting online, and contact me for an initial discussion. This is a chance for us to discuss specifics, such as the company name, the key hiring managers, and the more in-depth job requirements. This is also a great opportunity to talk about your overall career goals and preferences. We can even discuss other potential roles which may fit what you're looking for. Please find me on LinkedIn by searching my name: Nathan Wawruck</p>
