<p>Robert Half is partnered with a leading food manufacturing organization who is looking to hire an Accounts Receivable Specialist to their growing team. This is a full time permanent position located in the Mississauga area. Reporting to the Controller, the Accounts Receivable Specialist will be responsible for;</p><p>- Monitor and manage the accounts receivable ledger, ensuring timely and accurate processing of invoices and receipts</p><p>- Review aging reports regularly and prioritize accounts for collection efforts based on payment terms and risk</p><p>- Proactively contact customers via phone, email, and written correspondence to follow up on past-due invoices and resolve payment delays</p><p>- Maintain positive customer relationships to facilitate prompt resolution of payment issues while upholding professional communication standards</p><p>- Post payments in the ERP system and prepare bank deposits</p><p>- Investigate and resolve disputes related to deductions</p><p>- Work closely with internal teams (e.g. sales and finance departments) to address and resolve customer concerns effectively</p><p>- Perform trade spend analysis</p><p>- Prepare weekly and monthly accounts receivable reports and provide updates to management on the status of outstanding payments</p><p>- Maintain thorough and accurate records of all collection activities, communications, and payment arrangements for audit or review purposes</p><p>- Post journal entries and support the Controller with Month End close procedure</p><p>- Identify opportunities to streamline and improve the accounts receivable and collection processes</p><p><br></p>
We are looking for a dedicated IT Help Desk Technician to provide technical support and ensure the smooth operation of IT systems across our organization. This role involves addressing hardware, software, and network-related issues while maintaining device enrollments and configurations. The ideal candidate will possess strong troubleshooting skills and hands-on experience with system administration tools. This is a long-term contract position based in Toronto, Ontario.<br><br>Responsibilities:<br>• Deliver first and second-level IT support to employees, resolving issues related to hardware, software, networks, and user accounts.<br>• Administer and manage Microsoft 365 and Azure Active Directory, including user accounts, security groups, and access permissions.<br>• Diagnose and address technical issues on Windows and macOS devices to minimize downtime.<br>• Handle device enrollment and lifecycle management using Jamf for macOS and Intune for Windows and mobile devices.<br>• Maintain and oversee Apple Business Manager integrations to ensure proper device assignment and deployment workflows.<br>• Configure and monitor endpoint security, compliance, and patching processes.<br>• Record and document IT issues, solutions, and procedures within the help desk system.<br>• Liaise with vendors and escalate complex problems when necessary.<br>• Support IT projects, including system upgrades, deployments, and new tool implementations.
We are looking for a PC Technician to join our team on a contract basis in Oakville, Ontario. In this role, you will be responsible for supporting a PC deployment and rollout project, ensuring smooth transitions for end-users. This is an on-site position where you will assist in hardware setup, device returns, and provide technical support to maintain seamless operations.<br><br>Responsibilities:<br>• Deploy and configure new PCs for end-users, ensuring all devices are functioning properly.<br>• Provide clear instructions to users regarding the return and shipment of old devices.<br>• Perform data wiping and secure destruction of old hardware as required.<br>• Manage weekly deployment of 5-10 devices, adhering to project timelines.<br>• Offer technical support during Windows 11 deployments and address any issues that arise.<br>• Collaborate with on-site team members to deliver effective customer service and resolve technical problems.<br>• Maintain accurate inventory records and assist in budgeting for hardware replacements.<br>• Troubleshoot and resolve hardware and software issues, ensuring minimal disruption to users.<br>• Ensure all tasks are completed with a focus on maintaining high service quality.<br>• Provide assistance with general IT help desk duties as needed.
<p>We are looking for an experienced Bilingual Help Desk Support specialist to join our team in Mississauga or London, Ontario. This long-term contract role involves providing technical assistance and support to ensure the successful deployment and functionality of IT hardware and devices across multiple sites. The ideal candidate will excel in both independent and collaborative settings, demonstrating strong communication and problem-solving skills.</p><p><br></p><p>Responsibilities:</p><p>• Validate survey data across 2400 sites to ensure accurate information collection.</p><p>• Assist with the setup, configuration, and deployment of tablets at various field locations.</p><p>• Collaborate closely with the project team to guarantee smooth logistics and deployment operations.</p><p>• Maintain clear and detailed documentation on site requirements, issues, and deployment progress.</p><p>• Communicate updates effectively and escalate challenges promptly when necessary.</p><p>• Troubleshoot basic connectivity and networking issues, such as Wi-Fi setup.</p><p>• Ensure all devices are correctly prepared and ready for field use.</p><p>• Provide technical support and guidance to field teams as required.</p><p>• Coordinate shipping details and manage the delivery of tablets to designated sites.</p><p>• Support bilingual communication needs (English/French) to facilitate effective collaboration across Canadian locations.</p>
We are looking for a dedicated Technical Support Analyst to join our team in Toronto, Ontario. This long-term contract position offers an exciting opportunity to contribute to major IT initiatives, including Windows 11 migration projects, while delivering high-quality helpdesk support. The ideal candidate will possess strong technical expertise, exceptional problem-solving skills, and a commitment to providing top-notch service to end users.<br><br>Responsibilities:<br>• Coordinate and implement Windows 11 upgrades, including pre-deployment assessments, data backups, system installation, and troubleshooting post-upgrade issues.<br>• Manage and resolve helpdesk tickets efficiently, addressing hardware, software, and network concerns to ensure minimal disruption.<br>• Configure workstations, peripherals, and desk setups for new hires to enable seamless onboarding.<br>• Maintain detailed asset inventory records, ensuring equipment tracking and updates are accurate.<br>• Oversee hardware decommissioning processes, including secure data erasure and proper recycling practices.<br>• Provide end-user training and guidance to support the transition to new systems and tools.<br>• Document resolutions and update knowledge base articles to streamline future troubleshooting.<br>• Triage and resolve common IT issues, escalating complex problems to senior team members when necessary.<br>• Organize and optimize IT storage areas for effective inventory management and workspace utilization.<br>• Deliver general IT operational support, contributing to the department's overall efficiency.
We are looking for a highly analytical and detail-oriented Product Activation Analyst to join our dynamic Digital Product Team in Toronto, Ontario. In this long-term contract position, you will play a key role in managing data-driven processes, ensuring operational excellence, and supporting the activation of digital products. This hybrid role requires on-site presence three days per week and offers the opportunity to work closely with cross-functional teams to enhance product scalability and compliance.<br><br>Responsibilities:<br>• Oversee product activation processes, emphasizing user access entitlements and permissions.<br>• Prepare and maintain structured data files for system uploads, ensuring accuracy and version control.<br>• Utilize Excel and Power BI to analyze large datasets, uncover trends, and deliver actionable insights.<br>• Create dashboards and reports to effectively communicate metrics and performance to stakeholders.<br>• Address and resolve inconsistencies, gaps, and risks in activation-related workflows and data.<br>• Collaborate with product, IT, and business teams to support data analysis for product launches.<br>• Document business use cases, operational procedures, and functional requirements for product activation.<br>• Develop and maintain best practices and process documentation to ensure scalability and consistency.<br>• Apply frameworks for organizing and tagging raw data to enhance usability.<br>• Contribute to continuous improvement initiatives for activation tools and processes.
<p><strong>Role Summary:</strong></p><p>Oversees IT support services for assigned offices, collaborating with Digital-IT on remote support, projects, and vendor management. Provides backup for the Global Helpdesk during peak times or holidays.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate hardware/software upgrades and installations per global standards</li><li>Maintain inventory and license records</li><li>Execute project tasks including testing and documentation</li><li>Perform scheduled maintenance and troubleshoot issues</li><li>Diagnose and resolve hardware/software faults</li><li>Repair or replace equipment as needed</li><li>Participate in shift and on-call rotations</li><li>Guide local office contacts and liaise with external vendors</li><li>Join scheduled IT conference calls</li></ul><p><strong>Digital-IT Collaboration:</strong></p><ul><li>Partner with GSM and Digital-IT to enhance tech adoption and support delivery</li><li>Support Global Helpdesk in software rollouts and issue resolution</li><li>May assist with events or conferences at other offices</li></ul>
<p>We are looking for a skilled EDI Systems Administrator to join our team in North York, Ontario. In this role, you will manage and maintain electronic data interchange (EDI) systems, ensuring seamless integration with trading partners and optimizing data workflows. The ideal candidate will have hands-on experience with EDI systems and a strong understanding of related technologies.</p><p><br></p><p>Responsibilities:</p><p>• Configure, maintain, and support EDI systems to ensure smooth operations and data exchange.</p><p>• Develop and manage trading partner maps, ensuring accurate data integration and compliance.</p><p>• Oversee the use of third-party Value-Added Networks (VANs) to facilitate efficient data transfer.</p><p>• Monitor and troubleshoot EDI transactions to identify and resolve issues promptly.</p><p>• Work with cross-functional teams to implement and optimize EDI processes.</p><p>• Utilize Sterling Integrator and other tools to support EDI-related activities and enhance system performance.</p><p>• Maintain and update documentation related to EDI systems, configurations, and processes.</p><p>• Collaborate with trading partners to establish and maintain effective data exchange protocols.</p><p>• Perform testing, including AB testing, to ensure data accuracy and system reliability.</p><p>• Provide technical support and training to internal teams on EDI-related processes and tools.</p>
We are looking for a skilled Network Administrator to support and maintain our IT infrastructure in Georgetown, Ontario. This role is critical to ensuring seamless connectivity, robust cybersecurity measures, and efficient use of business systems. The ideal candidate will have a strong background in network management and system administration, with the ability to work collaboratively with internal teams and external vendors.<br><br>Responsibilities:<br>• Provide technical support to end-users, resolving issues promptly and ensuring minimal disruption to operations.<br>• Assist users with Microsoft Dynamics systems by troubleshooting, managing permissions, and coordinating with external vendors for upgrades and issue resolution.<br>• Administer Office 365 tools, including Teams, SharePoint, OneDrive, and other applications, while managing user accounts and licenses.<br>• Configure, maintain, and support both physical and virtualized server environments, including regular backups and occasional after-hours maintenance.<br>• Monitor and optimize network performance by configuring switches, routers, and wireless access points, while troubleshooting connectivity issues.<br>• Collaborate with third-party IT service providers to implement cybersecurity measures, perform server patching, and ensure proactive system monitoring.<br>• Maintain detailed records of IT assets, including hardware and software, and ensure compliance with licensing agreements.<br>• Support the implementation of cybersecurity protocols such as endpoint protection, multi-factor authentication, and user access controls.<br>• Analyze system performance and user support trends to suggest improvements in IT operations and infrastructure.<br>• Contribute to the development and enforcement of internal security policies and compliance with external regulations.
