We are seeking a Technical Support Engineer with 4+ years of experience providing technical support across enterprise environments. The ideal candidate will have strong experience supporting applications, hardware, Microsoft technologies, and end-user computing environments. This role requires excellent troubleshooting skills, a customer-focused mindset, and the ability to work effectively in a fast-paced environment. This is fully remote 6 month contract to start opportunity, for our client in Toronto, Ontario. <br> Key Responsibilities Provide Level 1-2 technical support for software, hardware, network, and application-related issues. Support, maintain, and troubleshoot business-critical application systems. Manage and administer Active Directory, including user account creation, permissions, group policies, password resets, and access management. Provide support for Microsoft 365 (Office 365) services, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online. Diagnose and resolve desktop, laptop, printer, and peripheral hardware issues. Install, configure, maintain, and upgrade hardware and software components. Investigate incidents, perform root cause analysis, and implement corrective actions. Collaborate with development, infrastructure, and business teams to resolve complex technical issues. Document support activities, technical procedures, and knowledge base articles. Monitor system performance and recommend improvements to enhance reliability and user experience. Ensure adherence to service level agreements (SLAs) and support best practices.
<p>Our client is a mission-driven national organization looking for a Cloud Engineer to join their technology team. This role is ideal for a senior cloud professional who enjoys being hands-on with Microsoft technologies while also contributing to cloud strategy, architecture, security, automation, and continuous improvement initiatives.</p><p>Working closely with architects, business stakeholders, vendors, and technology teams, you will help design, implement, secure, and optimize enterprise cloud environments that support organizational objectives and digital transformation initiatives.</p><p><br></p><p>What You'll Be Doing</p><ul><li>Design, implement, and administer cloud infrastructure and Microsoft 365 environments.</li><li>Manage and optimize Azure services, including virtual machines, networking, storage, and disaster recovery solutions.</li><li>Support Microsoft Modern Workplace technologies, including identity, endpoint management, collaboration, and security platforms.</li><li>Implement automation, monitoring, and process improvements to improve operational efficiency and reliability.</li><li>Collaborate with stakeholders to evaluate technology solutions and align cloud services with business requirements.</li><li>Assist with cybersecurity, risk management, compliance, and governance initiatives.</li><li>Support cloud operations, incident resolution, root cause analysis, and ongoing platform maintenance.</li><li>Create and maintain technical documentation, standards, and procedures.</li><li>Contribute to cloud, infrastructure, data, and digital workplace roadmaps.</li><li>Provide technical guidance and mentorship to team members and project stakeholders.</li></ul><p><br></p>
<p>On behalf of our client, Robert Half is seeking a Customer Service Representative to join the team in Thornhill, ON. This is a remote contract position for a defined five-week period. The successful candidate will contribute to administrative and claims coordination activities within a dynamic environment.</p>
<strong>Job Responsibilities</strong>
<ul><li>Prepare correspondence using Microsoft Word to support claims processes.</li><li>Send documents through electronic messaging platforms, fax systems, and traditional mail as needed.</li><li>Attach examination reports to the appropriate communications when required.</li><li>Process payments for claims submitted through internal systems.</li><li>Communicate with claims adjusters and team members to ensure timely resolution of inquiries.</li><li>Maintain accuracy and organization when handling high volumes of information and correspondence.</li><li>Balance multiple priorities and adapt to shifting business needs within established deadlines.</li><li>Collaborate with colleagues in a fast-paced, team-oriented environment.</li><li>Demonstrate strong customer service and interpersonal skills across departments.</li><li>Participate in ongoing communication and collaboration with claims teams.</li></ul>
<strong>Job Requirements</strong>
<ul><li>Demonstrated proficiency in Microsoft Word.</li><li>Strong written and verbal communication abilities.</li><li>Solid organizational and time-management skills with the ability to multitask.</li><li>High attention to detail and analytical problem-solving capabilities.</li><li>Ability to work independently while contributing to team objectives.</li><li>Comfort managing multiple tasks and priorities in a deadline-driven setting.</li><li>Previous experience in insurance, claims, financial services, or a related field is preferred.</li></ul>
<p>On behalf of our client, Robert Half is seeking a Workfront Specialist based in Toronto, ON. This remote, long-term contract role focuses on optimizing and stabilizing an existing platform implementation to better serve business needs. The selected individual will collaborate with both local and global teams to enhance system functionality and support business objectives.</p>
<strong>Job Responsibilities</strong>
<ul><li>Evaluate the current platform environment to identify opportunities for configuration and workflow improvements.</li><li>Refine system setup to align with operational requirements and business processes.</li><li>Manage and update project templates, custom forms, workflows, approval processes, dashboards, and user permissions.</li><li>Oversee ongoing system administration and resolve technical issues as they arise.</li><li>Extract, cleanse, and analyze platform data to fulfill reporting and analytical needs.</li><li>Create reporting solutions utilizing platform reporting tools and advanced Excel functions such as Pivot Tables.</li><li>Prepare data exports and perform ad hoc analyses to support informed leadership decisions.</li><li>Collaborate with stakeholders to streamline processes and enhance project tracking and governance.</li><li>Coordinate with global teams and external partners to implement enhancements and resolve issues.</li><li>Document both current and future-state processes and recommend continuous improvements.</li><li>Deliver end-user support, training, and knowledge transfer to increase platform adoption.</li></ul>
<strong>Job Requirements</strong>
<ul><li>At least 3 years of direct experience in administration or consulting for the relevant platform.</li><li>Comprehensive understanding of platform configuration and capabilities.</li><li>Proven ability to troubleshoot and improve underutilized platform implementations.</li><li>Experience in extracting and analyzing platform data.</li><li>Advanced proficiency in Microsoft Excel, including Pivot Tables, data validation, reporting, and dashboard creation.</li><li>Background in project management, workflow, and work intake processes.</li><li>Strong communication and stakeholder management skills.</li><li>Ability to work independently in a fully remote setting.</li></ul>