2 results for Help Desk Tier 3 in Toronto, ON

IT Manager

Toronto, ON
onsite
Permanent
100000.00 - 120000.00 CAD / Yearly
This job posting is for a current vacancy with our client. We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment. A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards. This is an excellent opportunity for a hands-on leader who thrives in fast-paced, high-performance environments and is passionate about delivering exceptional service. In this role, you will lead a Service Desk team, overseeing daily operations while driving performance, engagement, and service excellence. Strong people management experience is essential, as you will be responsible for coaching, mentoring, performance management, and building a high-performing, client-focused team. In this role, you will: <ul><li>Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</li><li>Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</li><li>Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</li><li>Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</li><li>Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</li><li>Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</li><li>Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</li></ul>
2026-05-22T18:04:09Z

Administrative Coordinator

Guelph, ON
onsite
Permanent
50000.00 - 68000.00 CAD / Yearly
Administrative Coordinator / Receptionist📍 Full-Time | In-OfficeWe are seeking a top-tier Administrative Coordinator / Receptionist who brings a polished, professional presence and takes pride in delivering an exceptional front-office experience.This role is ideal for someone who is highly organized, detail-oriented, and thrives in a fast-paced environment. You’ll be the first point of contact and a key part of keeping day-to-day operations running smoothly. We are looking for someone who sets the standard when it comes to professionalism, communication, and client service. Key Responsibilities<ul><li>Answer, screen and route incoming phone calls.</li><li>Greet visitors in a professional manner</li><li>Communicate client requests and meeting changes to internal team members</li><li>Manage calendars, meeting room bookings and office correspondence.</li><li>Manage incoming and outgoing mail and deliveries</li><li>Perform data entry, filing and other administrative tasks as needed.</li><li>Monitor and restock office and kitchen supplies</li><li>Prepare and reset meeting rooms between appointments</li></ul>
2026-05-21T16:23:47Z