26 results for Finance Director in Toronto, ON

Director of Collections & Recovery

Toronto, ON
onsite
Permanent
145000 - 175000 CAD / Yearly
We are looking for an experienced Director of Collections & Recovery to lead the strategy, governance, and day-to-day direction of recovery operations in Toronto, Ontario. This role will shape policies, strengthen controls, and guide internal teams and external partners to deliver compliant, efficient, and customer-focused collections outcomes. The successful candidate will bring strong financial leadership, portfolio oversight, and operational insight to improve recovery performance and support sound business decisions. Responsibilities:• Establish and refine collections and charge-off frameworks, policies, and operating standards to promote consistent execution, strong governance, and audit preparedness across all channels.• Direct repossession, recovery, and post-charge-off activities by defining treatment paths, exception handling, settlement approaches, and provincially compliant practices that improve overall recovery results.• Design and manage the operational foundation for collections, including forecasting tools, staffing models, incentive plans, performance reporting, and financial oversight for budgets and profitability.• Monitor portfolio trends and key performance measures to assess team effectiveness, identify gaps, and implement corrective actions that enhance productivity and service quality.• Provide leadership and oversight for third-party agencies and service partners, ensuring performance expectations, compliance obligations, and customer treatment standards are consistently met.• Partner with senior leadership to deliver reporting, strategic recommendations, and business insights that support operational planning and executive decision-making.• Strengthen control environments and decisioning processes to reduce risk, improve consistency, and maintain adherence to regulatory and internal standards.• Lead continuous improvement initiatives within collections and recovery operations, including process enhancements and tools that support better execution and measurable results.
2026-06-09T00:00:00Z