Customer Service Specialist Jobs in Toronto, ON

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Operations Specialist

Woodbridge, ON
onsite
Permanent
80000.00 - 120000.00 CAD / Yearly
We are looking for an Operations Specialist to support the day-to-day flow of inventory, purchasing, logistics, and order execution for a growing product-based business in Woodbridge, Ontario. This position plays a key role in keeping stock levels aligned with demand, coordinating inbound shipments, and ensuring orders are fulfilled accurately across multiple warehouse locations. The successful candidate will also help strengthen operational processes, improve service outcomes, and provide leadership to a team focused on efficient, customer-centred execution. Responsibilities: • Direct inventory planning and replenishment activities across several warehouse sites to maintain product availability and balanced stock levels. • Generate and manage purchase orders using demand patterns, forecasts, and replenishment needs while following up on open orders and incoming shipments. • Coordinate international and domestic freight activity by working with suppliers, forwarders, customs partners, and warehouses to keep goods moving on schedule. • Monitor inbound deliveries and resolve issues involving delays, shortages, damaged freight, or order discrepancies before they affect operations. • Oversee order processing from initial receipt through final delivery, ensuring dealer and customer shipments are completed accurately and on time. • Manage operational support related to returns, warranty matters, product replacements, credits, and complex service escalations. • Review inventory performance to identify surplus, slow-moving stock, and opportunities to improve warehouse flow, freight spending, and fulfilment efficiency. • Strengthen workflows, documentation, and reporting across purchasing, inventory control, logistics, and customer service to reduce manual effort and improve consistency. • Establish and track operational performance measures tied to stock accuracy, shipping performance, freight activity, returns, and service quality. • Lead, coach, and develop an operations and customer service team by setting clear expectations, building accountability, and promoting cross-training.
2026-10-07T19:53:43Z

Collections Specialist

Scarborough, ON
onsite
Permanent
60000.00 - 73000.00 CAD / Yearly
Bilingual Credit & Collections Analyst Position Summary The Credit & Collections Analyst is responsible for managing customer accounts, reducing outstanding receivables, assessing credit risk, and supporting the organization's overall credit and collection objectives. This individual will work closely with customers and internal stakeholders to resolve payment issues, manage account risk, and maintain accurate account records. Key Responsibilities Credit & Collections Review customer accounts and identify delinquent balances requiring collection efforts. Contact customers regarding outstanding balances through phone calls, email correspondence, and other communication methods. Monitor assigned accounts and take appropriate action to reduce delinquency. Evaluate the creditworthiness of new and existing customers using credit reports, financial statements, payment history, and other available information. Recommend credit approvals, credit limit adjustments, account restrictions, or other risk mitigation measures. Review customer accounts and make decisions regarding order releases, credit holds, and account status based on established guidelines. Investigate account discrepancies, billing disputes, and customer concerns to facilitate timely resolution. Liaise with customers and third-party agencies as necessary to obtain or verify credit information. Maintain accurate customer records and document collection and credit activities. Prepare reports related to delinquent accounts, credit exposure, write-offs, and collection performance. Support the development and continuous improvement of credit and collection procedures. Achieve departmental performance targets and collection goals. Cross-Functional Collaboration Partner with sales, customer service, finance, and management teams to resolve payment issues and expedite collections. Work with accounting personnel to reconcile accounts and resolve payment discrepancies such as short payments, unapplied cash, chargebacks, and refunds. Maintain customer tax documentation and exemption records where applicable. Build and maintain positive detail oriented relationships with customers and internal stakeholders.
2026-10-07T21:34:09Z

Accounts Receivable Specialist

Mississauga, ON
onsite
Permanent
70000.00 - 75000.00 CAD / Yearly
We are partnering with a growing organization to find an experienced Accounts Receivable Specialist to join their team. This is a full-cycle AR role with a strong focus on customer interaction, collections, and billing accuracy across both Canadian and U.S. accounts.This position is ideal for a detail-oriented professional who thrives in a high-volume, fast-paced environment and enjoys being in a front-facing, customer-focused role. Key Responsibilities<ul><li>Manage full-cycle accounts receivable for a portfolio of customers across North America</li><li>Generate and issue accurate invoices and monthly account statements</li><li>Process incoming payments (EFT, credit card, cheque) and apply accordingly</li><li>Perform regular account reconciliations and resolve discrepancies</li><li>Monitor aging reports and proactively manage collections to ensure timely payment</li><li>Follow up with customers on outstanding balances and resolve billing inquiries or disputes</li><li>Review and process credit applications</li><li>Support order processing and invoicing</li><li>Collaborate with internal teams (including Sales) to resolve billing or order-related issues</li><li>Support Controller with Month End close</li></ul>
2026-10-14T19:13:49Z

Bilingual Pensions

Brampton, ON
onsite
Permanent
85000.00 - 95000.00 CAD / Yearly
Our client is seeking a Bilingual Pensions, & HR Specialist to support a broad range of employee programs and HR administration activities. This role is ideal for a detail-oriented professional who enjoys balancing program administration, employee support, compliance, and process improvement within a collaborative environment. Key Responsibilities:<ul><li>Administer employee benefit and retirement programs, ensuring accurate enrollment, maintenance, and ongoing support.</li><li>Serve as a primary point of contact for employee inquiries related to benefits, leaves, and related programs.</li><li>Liaise with internal stakeholders and external service providers to ensure effective program delivery and issue resolution.</li><li>Support regulatory reporting, audits, documentation, and compliance activities.</li><li>Review and reconcile program-related invoices and records for accuracy.</li><li>Assist with employee life event administration, including leaves, retirements, and other employment-related changes.</li><li>Coordinate employee communications, program education, and information sessions.</li><li>Manage leave and disability cases, including tracking, communication, and return-to-work support.</li><li>Maintain accurate records, reports, and administrative processes while identifying opportunities for improvement.</li><li>Provide general HR support and assist with additional employee programs as required.</li></ul>
2026-10-14T13:23:42Z

Bilingual Help Desk/Application Support, D365 F+O

Mississauga, ON
onsite
Temporary
30.00 - 45.00 CAD / Hourly
We are looking for a bilingual Help Desk/Application Support specialist to join a contract opportunity in Ontario. This role combines day-to-day technical support for employees with application support for Dynamics 365 F& O and CE, making it ideal for someone who enjoys balancing user service with system troubleshooting. The selected candidate will provide responsive assistance across end-user technology, maintain strong documentation practices, and work closely with internal teams and external partners to resolve issues efficiently. Responsibilities:• Deliver first- and second-level technical support for desktops, laptops, mobile devices, printers, phones, network connectivity, and business software used across the organization.• Manage incoming service requests through the ticketing platform by recording complete details, assigning the correct priority, communicating progress, and ensuring timely resolution.• Support employee onboarding and offboarding by preparing equipment, setting up user profiles, provisioning accounts, and granting appropriate application access.• Administer routine Active Directory activities such as password resets, account updates, and security group maintenance.• Diagnose and resolve user issues related to Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive, as well as Windows operating systems.• Coordinate with senior technical teams when issues require escalation, while retaining accountability for follow-up and closure of assigned incidents.• Keep support documentation current by updating knowledge articles, recording troubleshooting steps, and maintaining accurate asset information.• Provide front-line support for Dynamics 365 Finance & Operations and Customer Engagement, addressing user questions, access concerns, navigation challenges, and transactional errors.• Partner with internal stakeholders and third-party vendors to investigate application problems, test fixes, and support updates or integrations.• Monitor recurring support trends and recommend process improvements, user guidance, or training opportunities to reduce repeat issues and improve system usage.
2026-10-26T20:18:44Z

Senior IT Recruiter

Toronto, ON
onsite
Temporary
45.00 - 50.00 CAD / Hourly
Our client is a well-established insurance leader with more than 60 years of history, over 4,300 employees, and a reputation for combining innovation, customer service, and financial stability. They are looking for an experienced Senior IT Recruiter to support hiring initiatives in Toronto, Ontario. This Long-term opportunity is Contract to Hire, suited to a Talent acquisition specialist who can lead end-to-end recruitment for mid- to senior-level technical positions across software engineering, product, data, infrastructure, security, and related teams. This role will be working closely with Canadian Head of IT and HR Leadership team to help them build an IT Delivery Centre based out of Toronto. The role requires strong partnership with business leaders, thoughtful market insight, and a commitment to delivering an efficient and positive candidate experience from sourcing through onboarding. Responsibilities:• Develop targeted recruitment plans to attract talent with experience in technical roles across engineering, product, data, infrastructure, security, and other technology functions.• Partner with hiring managers and HR stakeholders to clarify role expectations, define hiring priorities, and align recruitment activity with business goals.• Source, assess, and interview candidates to evaluate technical capability and overall fit, then present well-matched talent for hiring consideration.• Manage the complete hiring cycle, including job advertising, talent mapping, interview scheduling, debrief coordination, background checks, offer presentation, and negotiation.• Support key talent acquisition priorities by advancing initiatives related to employer brand, diversity and inclusion, and internal career movement.• Use labour market research, competitor intelligence, and compensation trends to recommend effective sourcing approaches and improve hiring outcomes.• Provide guidance on recruitment practices involving immigration considerations and employment-related requirements, working with internal partners and external advisors when needed.• Monitor recruitment workflows to identify process improvements in areas such as pipeline health, sourcing results, interviewer alignment, and selection quality.• Contribute to onboarding coordination and share best practices with team members to strengthen recruiting consistency and effectiveness. Please Note that the regular working hours for this role are: 11:00am - 8:00pm EST. Must be able to work as per PST time zone.
2026-10-23T07:04:33Z

Senior Paid Social Specialist

Toronto, ON
onsite
Temporary
30.00 - 45.00 CAD / Hourly
We are looking for a Senior Paid Social Specialist to join an advertising team in Toronto, Ontario on a Long-term Contract basis. This position is suited to a paid social expert who can lead campaign execution, optimize performance, and translate data into clear recommendations for clients and internal stakeholders. The successful candidate will bring strong platform knowledge, a commercial mindset, and the ability to support high-quality campaign delivery across multiple paid social channels. Responsibilities: • Lead the setup, launch, and day-to-day management of paid social campaigns across platforms such as Meta, TikTok, Snapchat, Pinterest, LinkedIn, X, and Reddit. • Partner with planning teams to shape campaign approaches that align with client objectives and strengthen overall paid social strategy. • Use audience, historical, and pre-campaign insights to build effective media plans and campaign structures using internal and external tools. • Monitor delivery, pacing, and performance closely, making timely optimizations to keep campaigns on track against KPIs and client expectations. • Analyze campaign results and complex performance data to uncover trends, identify opportunities, and recommend actions that improve outcomes. • Prepare dashboards and recurring or ad hoc reports that clearly communicate campaign health, results, and strategic insights to clients and internal teams. • Collaborate with client partnerships and product stakeholders to support reporting, analytics, and performance storytelling across accounts. • Contribute to advanced measurement initiatives through native platform tools and third-party solutions to connect social results with broader omnichannel performance. • Improve operational consistency by developing scalable processes, templates, and best practices, while maintaining accurate campaign tracking and platform hygiene. • Work with international colleagues and client-facing teams to uphold global standards and strengthen performance-focused client relationships.
2026-10-13T17:58:40Z

Accounts Receivable Specialist

Concord, ON
onsite
Permanent
60000.00 - 70000.00 CAD / Yearly
We are looking for an Accounts Receivable Specialist to join a growing team in Ontario. In this role, you will help maintain accurate customer accounts, support timely invoicing and payments, and contribute to strong cash flow management. This opportunity is well suited to someone who brings solid receivables experience, strong attention to detail, and confidence working with business clients and financial systems. Responsibilities: • Manage the full accounts receivable cycle, including invoice review, payment tracking, and follow-up on outstanding balances. • Reconcile customer accounts regularly to identify discrepancies, resolve variances, and keep records accurate and up to date. • Apply incoming payments accurately and promptly while ensuring cash receipts are posted to the correct accounts. • Conduct business-to-business collection activities with strong attention to detail to reduce overdue accounts and support healthy aging reports. • Prepare billing-related documentation and respond to customer inquiries regarding invoices, payment status, and account details. • Work closely with internal departments to investigate payment issues, clarify account activity, and support timely resolution of outstanding items. • Maintain detailed records in financial systems and spreadsheets to support reporting, audit readiness, and account accuracy. • Assist with collection reporting and account analysis by using system data and Excel-based tracking tools to monitor receivables performance.
2026-10-26T16:34:05Z

Payroll Specialist

Mississauga, ON
onsite
Temporary
40.00 - 46.00 CAD / Hourly
We are looking for an experienced Payroll Specialist to support a client organization in Mississauga, Ontario through a Long-term Contract engagement. This position is suited to someone with strong Ceridian Dayforce expertise who can strengthen payroll system performance, resolve complex issues, and improve the effectiveness of payroll-related processes. The successful candidate will work closely with cross-functional teams to deliver practical solutions that support operational accuracy, compliance, and a better user experience. Location: Mississauga, ON (Pearson Airport area)Work model: 3 days onsite. Responsibilities:• Evaluate the current Dayforce setup to uncover configuration weaknesses, process bottlenecks, and opportunities to improve system performance.• Investigate and resolve functional issues affecting payroll calculations, integrations, workflows, and reporting within the Dayforce environment.• Drive system enhancements and corrective actions that increase reliability, efficiency, and usability across payroll and related functions.• Partner with payroll, HR, and IT stakeholders to gather requirements and convert business needs into sustainable Dayforce solutions.• Review end-to-end workflows across payroll, time tracking, benefits, scheduling, and HR processes to recommend practical improvements.• Coordinate testing activities, confirm results, and maintain clear documentation for updates, fixes, and configuration changes.• Share subject matter guidance and best practices with internal teams to build confidence and long-term capability in managing the system.• Ensure all configuration updates and process improvements remain aligned with compliance obligations and internal policy standards.
2026-10-15T17:23:45Z

Senior Litigation Associate

Toronto, Ontario, Canada, ON
onsite
Permanent
200000.00 - 230000.00 CAD / Yearly
Job Title: Senior Litigation AssociateLocation: Toronto, Ontario / HybridSalary: $200 - $230k Job Type: Full-time, PermanentIndustry: Legal Services / Law Firm Job Summary:Robert Half Canada is seeking an experienced Senior Litigation Associate on behalf of our client in the legal services industry. This role is responsible for managing complex litigation matters, providing strategic legal analysis, and supporting clients through all stages of the litigation process. The ideal candidate brings strong advocacy skills, sound legal judgment, and the ability to manage multiple matters in a deadline-driven environment. Key Responsibilities:<ul><li>Manage a broad range of litigation files from initial assessment through resolution</li><li>Conduct legal research and provide strategic advice on litigation matters</li><li>Draft pleadings, motions, briefs, affidavits, and other legal documents</li><li>Prepare for and attend discoveries, mediations, arbitrations, hearings, and trials</li><li>Represent clients in court and other dispute resolution proceedings, as applicable</li><li>Develop case strategies, assess risk, and provide practical recommendations</li><li>Review evidence, witness statements, and expert materials to support case preparation</li><li>Collaborate with internal and external stakeholders on litigation strategy and file management</li><li>Support business development and client relationship activities as appropriate</li><li>Mentor junior lawyers, clerks, or support staff as applicable</li></ul>
2026-10-05T14:43:42Z

IT Architect, Infrastructure – IT/OT Integration

Georgetown, ON
onsite
Temporary
100.00 - 110.00 CAD / Hourly
We are looking for an experienced IT Architect, Infrastructure – IT/OT Integration to support a wholesale distribution organization in Ontario. This Long-term Contract position is suited to an IT Architect who can bridge enterprise IT and operational technology environments across complex manufacturing operations. The successful candidate will shape resilient infrastructure strategies, strengthen security and connectivity standards, and provide architectural leadership across multiple sites. This is a long term contract role, Remote with occasional travel to Georgetown, Ontario. Responsibilities:<ul><li>Executing intake processes for technical architecture, including requirements gathering, consulting with other specialists, investigation of solutions, and high-level design.</li><li>Build trusted advisor relationships and inﬂuential partnerships with peer architect/SMEs/specialist based on strong technology expertise and leverage them to gather insights concerning on-going/upcoming project initiatives</li><li>Develop high-level solution architecture that may span multiple work streams whilst identifying downstream dependencies, conduct solutions and options analysis, and lead proof of concepts.</li><li>Consult, develop estimates (e.g., time, resources required, cost) for projects and support with planning</li><li>Consult, develop, manage, and maintain architecture standards, reference architectures, and documentation repository</li><li>Conduct architectural reviews and facilitate review meetings; review technical architecture developed by others and ensure alignment to standards; support technical architecture governance processes and meetings</li><li>Maintain technology roadmaps</li><li>Collaborate with architects from other IT functions (e.g., Enterprise, Digital, Security, Applications etc..)</li><li>Conduct research to identify potential solutions, future trends and innovations in technology, and assess applicability to I& S</li><li>Provide subject matter expertise on technical architecture</li></ul>
2026-10-16T12:58:42Z

Receptionist

Concord, ON
onsite
Permanent
55000.00 - 60000.00 CAD / Yearly
We are looking for a detail-oriented and approachable Receptionist to support daily front desk operations in Ontario. This role is ideal for someone who enjoys creating a positive first impression, keeping the reception area organized, and assisting with a range of administrative tasks. The successful candidate will help ensure visitors, employees, and deliveries are handled efficiently while contributing to a smooth and welcoming office environment. Responsibilities: • Welcome visitors and direct them appropriately while providing courteous and attentive service at the front desk. • Respond to incoming questions in person, by phone, and through email, resolving routine matters and forwarding more complex concerns to the right team. • Oversee access to the office by following entry procedures and supporting badge coordination for staff and guests. • Keep the reception and common front office areas tidy, presentable, and ready for daily business activities. • Arrange meeting room bookings, support parking coordination, and help manage visitor logistics throughout the day. • Sort incoming mail, prepare outgoing packages, and coordinate courier pickups and deliveries. • Track office supply levels, place replenishment requests when needed, and help maintain orderly storage of materials. • Provide administrative assistance through data entry, document filing, and record organization to support office efficiency.
2026-10-20T13:58:45Z

Receptionist

Toronto, ON
onsite
Temporary
20.00 - 22.00 CAD / Hourly
We are looking for a Receptionist to support daily front desk operations for a Financial Services environment in Toronto, Ontario. This Contract position is ideal for someone who brings a client-focused approach and can keep reception activities organized and efficient. The successful candidate will serve as the first point of contact for visitors while also handling administrative support and routine reporting with accuracy. Responsibilities: • Greet visitors courteously, assist with inquiries, and direct them to the appropriate person or department. • Manage the reception area each day to ensure smooth front desk coverage and a welcoming office environment. • Prepare and maintain Excel-based reports, keeping information accurate, current, and well organized. • Issue visitor or employee access passes in accordance with established office procedures. • Answer incoming communications and relay messages clearly and promptly to the relevant team members. • Provide administrative assistance with general clerical tasks such as filing, data entry, and document handling. • Support day-to-day office coordination by helping maintain orderly processes and high service standards.
2026-10-23T15:08:42Z

Technical Product Owner

Mississauga, ON
onsite
Temporary
64.00 - 70.00 CAD / Hourly
We are looking for a Technical Product Owner to lead the direction and delivery of digital content and commerce capabilities in Mississauga, Ontario. This Long-term Contract opportunity is suited to someone who can translate business priorities into a well-managed product backlog, guide cross-functional teams, and keep work moving from concept to release. The successful candidate will bring strong product judgment, technical fluency, and the ability to balance stakeholder needs while improving content operations and customer-facing ecommerce experiences. Responsibilities: • Lead and manage the full product backlog for content platform capabilities, including templates, reusable components, content structures, publishing processes, and digital commerce experiences such as campaign pages and promotional destinations. • Set priorities for upcoming work by aligning backlog decisions with ecommerce objectives, business value, delivery readiness, and roadmap commitments. • Convert business needs into clear user stories, detailed acceptance criteria, and properly scoped development items so teams can execute efficiently. • Serve as the primary owner for daily product decisions within the assigned platform domain, resolving issues quickly and maintaining progress across active initiatives. • Work closely with developers, designers, marketers, merchandisers, and operational partners to coordinate dependencies, remove blockers, and keep stakeholders aligned on timelines and outcomes. • Act as the internal subject matter expert for the Magnolia platform, providing direction on content modelling, template design, component usage, and scalable publishing practices. • Partner with other Product Owners on shared features and integrations to ensure connected delivery across the broader ecommerce environment while maintaining clear ownership boundaries. • Facilitate agile ceremonies, product reviews, and demonstrations to support transparency, accountability, and steady delivery momentum. • Track platform effectiveness, content delivery speed, engagement trends, and conversion signals, then use findings to refine priorities and improve user experience outcomes.
2026-10-19T13:38:43Z

Receptionist

Guelph, ON
onsite
Temporary
20.50 - 22.00 CAD / Hourly
We are looking for a detail-oriented Receptionist to support daily front-office operations in Ontario. This contract position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and creates a welcoming experience for employees, visitors, and clients. The successful candidate will manage reception duties, coordinate mail and document handling, and maintain confidentiality while balancing multiple priorities. Responsibilities:• Welcome visitors, employees, and clients in a courteous manner while ensuring the front desk reflects an organized and welcoming image.• Handle incoming calls through a multi-line phone system, respond to routine inquiries, and direct messages to the appropriate contacts promptly.• Oversee daily mailroom activities, including sorting regular mail, coordinating courier shipments, and processing priority packages and other deliveries.• Keep visitor and access records up to date by monitoring sign-in procedures and maintaining reception logbooks with accuracy.• Prepare, organize, and file office documents so records remain easy to retrieve and properly maintained.• Support administrative tasks such as data entry, photocopying, laminating, and assembling bound documents as needed.• Manage email correspondence and assist with routine office communication while protecting sensitive and confidential information at all times.• Provide flexible front-office support during a short-term coverage period, adapting quickly to changing priorities and operational needs.
2026-10-28T20:44:07Z

15 results for Customer Service Specialist in Toronto, ON