3 results for Customer Service Representative in Toronto, ON

Customer Service Representative

Markham, Ontario
onsite
Contract / Temporary to Hire
20 - 21 CAD / Hourly
We are looking for a Customer Service Representative to join our team in Markham, Ontario on a contract basis with the potential for a permanent position. In this role, you will deliver responsive support to customers by phone and email while ensuring information is recorded accurately and service requests are handled efficiently. This opportunity is ideal for someone with at least 2 years of experience in customer service who is comfortable in a fast-paced call centre environment and enjoys balancing communication, coordination, and administrative tasks. Responsibilities: • Respond to incoming customer calls with professionalism, providing clear information and effective support for a variety of service-related inquiries. • Manage both inbound and outbound communication to follow up on requests, confirm details, and maintain a high standard of customer care. • Enter customer, order, and service information accurately into internal records and systems to support timely processing. • Handle email correspondence promptly, ensuring inquiries are addressed clearly and escalated when needed. • Process order entries with attention to detail, verifying information before submission to reduce errors and delays. • Coordinate and book appointments based on customer needs, availability, and service requirements. • Maintain organized documentation of customer interactions, updates, and outcomes to support continuity of service. • Use Microsoft Word and Microsoft Excel to prepare, update, and track customer-related information and administrative reports.
2026-09-28T00:00:00Z

Bilingual Customer Service Associate

Markham, Ontario
onsite
Temporary
26.125 - 30.25 CAD / Hourly
We are looking for a Bilingual Customer Service Associate to support customers in the automotive sector from our Ontario office. This Long-term Contract opportunity is ideal for someone who brings a detail-oriented, achievement-oriented approach to service, thrives in a fast-paced setting, and can balance customer conversations with detailed administrative work. The role follows a hybrid schedule with a minimum of two in-office days each week and requires strong follow-through, sound judgement, and a commitment to delivering accurate account support. Responsibilities: • Respond to incoming customer inquiries regarding lease and financing accounts, providing clear information and practical support. • Place outbound calls as needed to follow up on account matters, documentation, and service-related questions. • Review and update customer records to ensure personal details and insurance information remain complete and current. • Handle a high volume of calls and paperwork efficiently while maintaining accuracy and consistency. • Work with vendors, clients, and insurance partners to investigate issues and help bring matters to resolution. • Record customer interactions thoroughly in the call centre system so account activity is documented clearly. • Use established communication guidelines to address a range of customer topics consistently and effectively. • Assess customer concerns, confirm relevant details, research account issues, and present appropriate solutions or alternatives. • Contribute to individual and team service goals by maintaining quality standards and timely follow-up.
2026-09-23T00:00:00Z

Financial Services Representative

Toronto, Ontario
onsite
Temporary
31.6635 - 36.663 CAD / Hourly
We are looking for a bilingual Financial Services Representative to support borrowers and deliver responsive service throughout the full loan lifecycle. This Contract position is based in Toronto, Ontario, and is well suited to someone who can manage client inquiries, payment-related requests, and account updates with accuracy and professionalism. The successful candidate will play an important role in maintaining strong client relationships while ensuring administrative and servicing tasks are completed in line with established procedures. Responsibilities: • Support borrowers in English and French by handling inquiries, explaining account details, and providing timely assistance related to their loan needs. • Manage loan servicing activities such as cancellations, corrections, payment schedule updates, deferrals, restructures, and other approved contract changes. • Review requests for fee adjustments and process them within policy guidelines while escalating exceptions for further approval when required. • Record insolvency documents, update account information, and direct files to the appropriate internal teams for follow-up action. • Maintain complete and accurate borrower records, including supporting documents, servicing updates, and detailed notes from client interactions. • Administer banking changes and payment account holds by following verification procedures and resolving discrepancies with internal partners. • Prepare and process returned payment items, investigate rejected transactions, and ensure account updates are completed accurately. • Handle insurance-related servicing requests, including cancellations and updates, while coordinating with relevant stakeholders to keep records current. • Contribute to operational effectiveness by supporting procedure enhancements, documentation updates, and cross-functional collaboration across servicing teams.
2026-09-28T00:00:00Z