2 results for Customer Service Manager in Toronto, ON

Help Desk Manager

Whitby, ON
onsite
Temporary
50 - 65 CAD / Hourly
We are looking for an experienced Help Desk Manager to lead user support and service delivery efforts for a non-profit organization in Whitby, Ontario. This Long-term Contract opportunity is ideal for a service-focused leader who can strengthen help desk performance, support technology adoption, and build strong relationships with both technical teams and business stakeholders. The successful candidate will help improve IT service practices, guide end users through change, and enhance the overall support experience across the organization. Responsibilities: • Direct organization-wide support and service desk initiatives that improve the quality and consistency of end-user assistance. • Work closely with IT leaders, supervisors, and business teams to coordinate technology-related changes and ensure users are well supported throughout implementation. • Serve as a key point of contact between technical teams, procurement, project stakeholders, and employees to align support needs with business priorities. • Lead user adoption efforts for Microsoft Teams telephony and other communication tools through clear planning, engagement, and follow-up. • Create and deliver communication, training, and change enablement activities that help employees adapt to new technologies successfully. • Facilitate meetings with stakeholders to collect business needs, share progress updates, and turn operational requirements into practical action plans. • Support device refresh and lifecycle planning for end-user hardware, ensuring equipment strategies meet organizational needs. • Partner with procurement and project teams to assess hardware, services, and technology solutions that support service delivery goals. • Identify opportunities to enhance help desk operations and IT service management processes by monitoring performance and recommending practical improvements. • Build relationships with onsite users and departmental leaders to uncover service gaps, improve user experience, and advance service management maturity.
2026-08-27T00:00:00Z

Bilingual Customer Service III - CAD

Unionville, ON
onsite
Temporary
24 - 27 CAD / Hourly
We are looking for a bilingual customer service specialist with strong attention to detail to support customers and internal sales partners in a fast-paced healthcare environment in Markham, Ontario. This Long-term Contract opportunity is ideal for someone who can deliver attentive service in both English and French while managing orders, account inquiries, and customer requests with accuracy and professionalism. The successful candidate will help strengthen client relationships, support new account set-up and online ordering activity, and work closely with cross-functional teams to ensure a high standard of service. Responsibilities: • Deliver responsive day-to-day support to customers and sales representatives in English and French through phone and email communication. • Manage customer accounts and sales orders by validating information, entering requests accurately, tracking progress, and resolving issues whenever possible at the first point of contact. • Oversee shared inbox activity to ensure incoming orders, questions, and service requests are reviewed and completed within expected timelines. • Assist new customers with account set-up and provide guidance to users navigating online ordering tools and related processes. • Document customer, patient, and sales interactions thoroughly, address service concerns, and escalate complex matters to the appropriate internal team when needed. • Monitor daily order flow and transaction activity to confirm completion, identify exceptions, and follow up on outstanding items. • Recognize opportunities to recommend additional products or services that align with customer needs during service interactions. • Work collaboratively with internal departments to remove obstacles, improve turnaround times, and support successful task completion. • Contribute ideas for workflow enhancements and follow established customer service standards, quality expectations, and internal procedures.
2026-08-26T00:00:00Z