We are looking for a skilled Technical Support Analyst to join our team in Toronto, Ontario. In this role, you will provide comprehensive technical assistance to ensure seamless operation of IT systems and applications. This position offers an opportunity to work with cutting-edge technologies and collaborate with a dynamic team to deliver exceptional support services.<br><br>Responsibilities:<br>• Provide technical support for Microsoft Server environments, including Server 2008/2012, Exchange 2010, and SQL Server.<br>• Manage and maintain cloud technologies such as Microsoft Azure, cloud-based storage solutions, virtual machines, and identity/access management tools.<br>• Assist in the migration, administration, and ongoing support of Microsoft 365 services, including Exchange Online, OneDrive, and other cloud platform tools.<br>• Perform patch management and ensure proper updates to systems using relevant software.<br>• Troubleshoot network-related issues, including VPN configuration, switches, routers, and firewalls.<br>• Monitor IT systems to identify potential issues and implement proactive solutions using network monitoring and alerting tools.<br>• Provide support for Active Directory and Exchange, ensuring optimal functionality and user access.<br>• Collaborate with team members to develop and implement effective IT solutions and strategies.<br>• Deliver deskside and remote technical support for hardware, software, and desktop applications.<br>• Document technical incidents and resolutions using ticketing systems to ensure effective tracking and follow-up.
We are looking for an experienced Analytics Engineer to join our team on a long-term contract basis in Mississauga, Ontario. This role involves leveraging data architecture and analytics expertise to enhance our processes and provide valuable insights for the organization. The position offers a hybrid work environment and an opportunity to contribute to meaningful data-driven projects.<br><br>Responsibilities:<br>• Develop and maintain data architectures to support analytics and reporting initiatives.<br>• Leverage Python programming to analyze, process, and structure complex datasets.<br>• Collaborate with data engineers to integrate allergen information into consumer-facing systems.<br>• Design and optimize SQL queries for efficient data retrieval and manipulation.<br>• Participate in technical interviews and contribute to hiring processes within the team.<br>• Use analytical tools to identify trends and insights that drive business decisions.<br>• Learn and adapt to niche tools and technologies as required by the organization's needs.<br>• Ensure data accuracy and consistency across various systems and platforms.<br>• Work in a hybrid environment, balancing onsite and remote responsibilities effectively.
