2 results for Tech in Toronto, ON

Technical Program Manager

Toronto, Ontario
remote
Contract / Temporary to Hire
47.5 - 55 CAD / Hourly
We are looking for an experienced Technical Program Manager to join an enterprise resilience team supporting a large-scale, cloud-based payments environment in Toronto, Ontario. This contract opportunity is ideal for someone who can strengthen incident management practices, improve service resilience, and work closely with technical and business partners in a regulated setting. The role also focuses on creating AI-driven solutions that streamline operational workflows, accelerate issue response, and enhance day-to-day efficiency. Responsibilities: • Direct high-impact incident management programs across a distributed cloud environment, ensuring timely coordination and resolution. • Refine operational readiness and incident response practices to improve reliability, consistency, and scale across critical services. • Work with engineering, operations, and business teams to deliver resilience initiatives and strengthen service performance. • Guide post-incident reviews, support root cause analysis, and track follow-up actions to reduce recurring issues. • Contribute to resiliency planning and operational support for a broad portfolio of essential platform services. • Establish and enhance governance and operational processes suited to a complex and highly regulated organization. • Design and deliver AI-enabled agents that automate incident handling and other operational activities. • Assess opportunities for AI adoption, then develop and implement solutions that improve response speed, workflow efficiency, and decision support. • Build proofs of concept and production-ready automations using modern AI tools, Python, and enterprise platforms.
2026-09-24T00:00:00Z

Laptop Deployment Technician

Toronto, Ontario
onsite
Temporary
24 - 28 CAD / Hourly
We are looking for a Laptop Deployment Technician to support a large-scale device refresh initiative for a financial services environment in Toronto, Ontario. This Long-term Contract position is ideal for a hands-on desktop support specialist who can prepare, deploy, and replace laptops efficiently while delivering a positive end-user experience. The successful candidate will handle imaging, configuration, troubleshooting, and shipment coordination, while working with a high daily volume of devices across multiple branch locations. Responsibilities: • Prepare and configure incoming laptops for end users by completing imaging, setup, and quality checks before deployment. • Replace existing devices with newly provisioned laptops and ensure users receive the equipment and guidance needed for a smooth handoff. • Resolve Level 2 desktop support issues related to hardware, Office 365 applications, Outlook, Excel, and general workstation performance. • Support device enrolment and management activities using Intune, Azure, and Active Directory tools. • Process a high volume of laptop deployments each day while maintaining accuracy, organization, and service standards. • Package and coordinate shipment of laptops to branch locations, ensuring devices are tracked and ready for distribution. • Create and provide checklists and other user-facing instructions to help employees complete returns and exchanges correctly. • Document incidents, service requests, and deployment updates in ServiceNow to maintain clear support records. • Communicate clearly with end users and internal teams to troubleshoot issues, answer questions, and deliver strong customer service.
2026-09-25T00:00:00Z