Senior Customer Service Specialist Jobs in Toronto, ON

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Sr. Customer Service Representative

Toronto, ON
remote
Temporary
25.00 - 27.00 CAD / Hourly
We are looking for a Sr. Customer Service Representative to join a machinery manufacturing organization in Toronto, Ontario on a Long-term Contract basis. This position acts as a key point of contact for customers while coordinating with sales, production, logistics, and finance to ensure orders move efficiently from initial request through final delivery. The role also contributes to forecast visibility, documentation accuracy, and timely communication, helping create a dependable customer experience and strong operational support across the business. Responsibilities: • Oversee the complete order cycle, including order entry, documentation review, status follow-up, and delivery coordination to ensure accuracy and timeliness. • Respond to customer inquiries regarding product availability, expected lead times, shipment progress, and delivery schedules with clear and proactive communication. • Maintain well-organized customer records, including commercial agreements, contracts, correspondence, and supporting account documentation. • Administer customer portal activities such as purchase order confirmations, shipment document uploads, and advance shipping notifications. • Work closely with sales, manufacturing, and logistics teams to prevent order discrepancies and support smooth fulfilment activities. • Monitor outstanding receivables, send account-related updates to customers, and escalate overdue payment issues that may affect future shipments. • Support sales planning by reviewing opportunity pipelines, highlighting items approaching expected close dates, and contributing to quarterly shipment and revenue forecasts. • Analyse forecast performance against actual results, prepare funnel and conversion updates, and provide information that supports planning discussions. • Coordinate finance-related customer documentation, including reconciliations, guarantees, letters of credit, and audit support requirements. • Prepare and process customer and vendor paperwork, including proforma invoices and inspection-related documents, while ensuring shipment documentation meets required standards.
2026-11-07T00:00:00Z

Senior Paid Social Specialist

Toronto, ON
remote
Temporary
30.00 - 45.00 CAD / Hourly
We are looking for a Senior Paid Social Specialist to join an advertising team in Toronto, Ontario on a Long-term Contract basis. This position is suited to a paid social expert who can lead campaign execution, optimize performance, and translate data into clear recommendations for clients and internal stakeholders. The successful candidate will bring strong platform knowledge, a commercial mindset, and the ability to support high-quality campaign delivery across multiple paid social channels. Responsibilities: • Lead the setup, launch, and day-to-day management of paid social campaigns across platforms such as Meta, TikTok, Snapchat, Pinterest, LinkedIn, X, and Reddit. • Partner with planning teams to shape campaign approaches that align with client objectives and strengthen overall paid social strategy. • Use audience, historical, and pre-campaign insights to build effective media plans and campaign structures using internal and external tools. • Monitor delivery, pacing, and performance closely, making timely optimizations to keep campaigns on track against KPIs and client expectations. • Analyze campaign results and complex performance data to uncover trends, identify opportunities, and recommend actions that improve outcomes. • Prepare dashboards and recurring or ad hoc reports that clearly communicate campaign health, results, and strategic insights to clients and internal teams. • Collaborate with client partnerships and product stakeholders to support reporting, analytics, and performance storytelling across accounts. • Contribute to advanced measurement initiatives through native platform tools and third-party solutions to connect social results with broader omnichannel performance. • Improve operational consistency by developing scalable processes, templates, and best practices, while maintaining accurate campaign tracking and platform hygiene. • Work with international colleagues and client-facing teams to uphold global standards and strengthen performance-focused client relationships.
2026-11-07T00:00:00Z

Senior Cyber Security Specialist

North York, ON
remote
Permanent
110000.00 - 117000.00 CAD / Yearly
We are looking for a Senior Cyber Security Specialist to strengthen and advance our security operations in North York, Ontario. In this role, you will help protect enterprise systems, cloud platforms, and end-user environments by identifying risks, responding to threats, and driving practical security improvements. You will work across infrastructure, identity, endpoint, and network security while supporting compliance efforts and promoting a strong security culture throughout the organization. This role is hybrid 2 days onsite in North York! Responsibilities:� Monitor, investigate, and respond to security events across cloud, network, endpoint, and identity environments using SIEM and threat detection tools.� Conduct vulnerability assessments, interpret findings, and partner with technical teams to prioritize and track remediation activities.� Administer and enhance security controls within Microsoft technologies, including Defender, Sentinel, Intune, Entra, Microsoft 365, and Azure.� Strengthen firewall and perimeter protections by configuring, reviewing, and troubleshooting platforms such as Check Point and Cisco security technologies.� Support incident response efforts by analyzing suspicious activity, containing threats, documenting outcomes, and recommending preventive measures.� Contribute to governance, risk, and compliance initiatives by helping align security practices with recognized frameworks and internal requirements.� Promote security awareness by assisting with education programs, guidance materials, and practical recommendations for reducing user-related risk.� Assess and improve security architecture with a focus on Zero Trust principles, network segmentation, identity protection, and endpoint resilience.
2026-11-07T00:00:00Z

Senior Compensation Analyst

Toronto, ON
remote
Temporary
45.00 - 55.00 CAD / Hourly
Downtown Toronto (Hybrid - 2 Days Onsite) | 4-6 Mon Contract Our client is seeking a highly analytical Senior Compensation Analyst to join their Total Rewards Centre of Excellence on a short-term contract assignment. This role is ideal for an experienced compensation professional who thrives in a fast-paced environment and brings deep expertise in compensation program design, financial modelling, job architecture, and market benchmarking.Working closely with the Compensation COE and Talent Acquisition teams, you will provide strategic and operational support across compensation program design, complex compensation analysis, job evaluation, organizational grading, and compensation transformation initiatives. Key Responsibilities<ul><li>Lead compensation analyses and develop recommendations related to salary structures, internal equity, job evaluations, retention challenges, and complex compensation decisions.</li><li>Design and enhance compensation and incentive programs aligned with business objectives and market practices.</li><li>Build and maintain detailed financial models, cost analyses, and scenario planning tools to assess the impact of compensation-related decisions.</li><li>Conduct compensation benchmarking and market pricing using leading survey sources.</li><li>Participate in compensation surveys and analyze market data to support compensation strategy and competitiveness.</li><li>Perform job evaluations and provide recommendations related to job architecture, grading, leveling, and organizational alignment.</li><li>Support ongoing job architecture and compensation structure transformation initiatives.</li><li>Conduct pay equity analyses and support compensation compliance across multiple regions and jurisdictions.</li><li>Develop business cases, presentations, and executive-level recommendations for HR and business leaders.</li><li>Partner closely with Talent Acquisition on offer analysis, market competitiveness reviews, and hiring recommendations.</li><li>Collaborate with Total Rewards, HR leadership, and business stakeholders to deliver practical, data-driven compensation solutions.</li></ul>
2026-11-07T00:00:00Z

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