2 results for It Administrator in Toronto, ON

IT Manager

Toronto, ON
onsite
Permanent
100000 - 120000 CAD / Yearly
This job posting is for a current vacancy with our client. We are seeking an experienced Service Desk & IT Operations Manager to lead service delivery and IT operations within a fast-paced, professional services environment. A core focus of this role is the implementation, alignment, and continuous improvement of service desk processes in accordance with ITIL/ITSM best practices. The successful candidate will optimize incident, request, and change management workflows, define and monitor ITSM KPIs, and ensure service delivery meets established performance and compliance standards. This is an excellent opportunity for a hands-on leader who thrives in fast-paced, high-performance environments and is passionate about delivering exceptional service. In this role, you will lead a Service Desk team, overseeing daily operations while driving performance, engagement, and service excellence. Strong people management experience is essential, as you will be responsible for coaching, mentoring, performance management, and building a high-performing, client-focused team. In this role, you will: <ul><li>Lead, coach, and develop Service Desk staff, with a strong focus on people management, performance coaching, skill development, and engagement.</li><li>Establish, define, and evolve baseline service metrics and KPIs to measure performance across incident, request, and change management processes.</li><li>Drive a strong culture of continuous improvement, using data, reporting, and trend analysis to enhance service quality, efficiency, and end-user experience.</li><li>Perform root cause analysis on recurring incidents and service issues, identifying underlying problems and implementing preventative and long-term corrective actions.</li><li>Lead the alignment, implementation, and ongoing optimization of ITSM processes and best practices, ensuring consistent, scalable, and compliant service delivery.</li><li>Monitor service performance through end-user feedback, operational reporting, and KPI analysis to identify improvement opportunities and service gaps.</li><li>Provide hands-on escalation support for complex hardware and software issues, including troubleshooting, research, and resolution.</li></ul>
2026-05-22T00:00:00Z

Senior Database Administrator

Mississauga, ON
onsite
Permanent
95000 - 115000 CAD / Yearly
We are looking for an experienced Senior Database Administrator to support an organization in Mississauga, Ontario. This position is suited to a senior technical specialist who can strengthen database reliability, guide architectural decisions, and improve performance across enterprise environments. The role works closely with delivery teams and business partners to ensure database solutions are scalable, secure, and aligned with operational priorities. Responsibilities:• Establish and oversee database performance and capacity strategies, including standards that support long-term stability and growth.• Partner with project managers, developers, and business analysts to deliver database components for concurrent business and technology initiatives.• Investigate and resolve production database issues, including performance concerns linked to application code and data processing.• Create detailed testing approaches and maintain reusable scripts to validate database changes before release.• Review requested changes, assess downstream impact, and provide informed estimates for effort, timelines, and implementation considerations.• Develop and maintain automation and support scripts using Perl, shell scripting, and PL/SQL for monitoring, maintenance, and operational support.• Design and implement database architecture across development, test, and production environments to ensure consistency and resiliency.• Participate in an after-hours support rotation to address urgent database incidents and maintain service continuity.
2026-04-29T00:00:00Z