3 results for Desktop Support Analyst in Toronto, ON

Technical Support Analyst

Toronto, ON
onsite
Permanent
68000 - 75000 CAD / Yearly
This job posting is for a current vacancy with our client. In this role, you will be joining a well-established professional services firm. You will be a part of a large IT team, and help manage the IT infrastructure in their Toronto office. What you will do and how you will make an impact … <ul><li>Provide user support for Office 365 and Windows products.</li></ul> <ul><li>Provide support for Tier 1 - Tier 2 issues. You will diagnose and resolve hardware/software issues for desktops, laptops, printers, and peripherals.</li></ul> <ul><li>Troubleshoot and document issues related to Windows, Office 365, company-specific applications, and network connectivity.</li></ul> <ul><li>Track equipment assignments and maintain accurate records in inventory systems.</li></ul> <ul><li>Set up and support PCs, monitors, printers, VOIP phones, and other shared equipment.</li></ul> <ul><li>Document processes and issues and manage their inventory.</li></ul> <ul><li>Onboard and offboard users and manage user accounts and access.</li></ul> Why we are excited about you … <ul><li>You are an excellent communicator and have experience working with non-technical users.</li></ul> <ul><li>You are proactive and curious, and are eager to learn.</li></ul> <ul><li>You are an IT generalist and enjoy having a variety of work and responsibilities.</li></ul>
2026-04-20T00:00:00Z

IT Support Engineer

Etobicoke, ON
onsite
Permanent
75000 - 85000 CAD / Yearly
This role would require 5-days in office and our client is based in Etobicoke. We are looking for an IT Support Engineer to provide dependable technical assistance to employees in Etobicoke, Ontario. This role is suited to someone who enjoys solving a wide range of desktop and user support issues, delivering responsive service both on-site and remotely, and helping staff stay productive with minimal disruption. The successful candidate will combine strong troubleshooting ability with a detail-oriented, customer-focused approach in a fast-moving environment. Responsibilities:• Deliver front-line technical support to end users through in-person and remote channels, resolving day-to-day IT issues efficiently.• Investigate and fix problems affecting computers, applications, connectivity, and workplace technology using a practical, hands-on approach.• Set up, configure, and roll out laptops and mobile devices to support new and existing employees.• Maintain user productivity by supporting Microsoft 365 applications, including Outlook, Teams, Excel, and Word.• Provide assistance with office printing and local network-connected devices, ensuring reliable operation across the workplace.• Monitor, update, and manage endpoints through tools such as Microsoft Intune and ManageEngine.• Record, prioritize, and close support requests in Jira while keeping accurate documentation of actions taken.• Support employee onboarding and offboarding by preparing equipment, managing access, and coordinating required technical tasks.• Assist with foundational infrastructure support, including connectivity checks, workstation troubleshooting, and Wi-Fi-related issue resolution.• Follow up with users after service delivery to confirm issues have been fully addressed and expectations have been met.
2026-04-30T00:00:00Z

Laptop Deployment Technician

Toronto, ON
onsite
Temporary
23.75 - 27.5 CAD / Hourly
We are looking for a Laptop Deployment Technician to support a large-scale device refresh initiative for a financial services environment in Toronto, Ontario. This Long-term Contract opportunity is ideal for a hands-on PC technician who can manage laptop preparation, deployment, and end-user support in a fast-paced setting. The successful candidate will combine strong technical troubleshooting skills with a customer-focused approach while helping ensure equipment is configured, exchanged, and returned on schedule. Responsibilities: • Prepare and image laptops for deployment, ensuring each device is configured accurately and ready for end-user use. • Coordinate laptop exchanges by collecting legacy devices and issuing replacement equipment within established timelines. • Troubleshoot Level 2 desktop and laptop issues related to hardware, Microsoft 365 applications, Outlook, Excel, and general user access. • Support device management and account administration tasks using Intune, Azure, and Active Directory. • Maintain service records, update tickets, and track progress through ServiceNow to support timely resolution and reporting. • Package and ship laptops to multiple branch locations, making sure equipment is labelled and dispatched correctly. • Follow deployment checklists and documented procedures to keep daily rollout activities organized and consistent. • Manage a high daily volume of device deployments while maintaining quality, accuracy, and a positive client experience.
2026-04-29T00:00:00Z