4 results for Customer Service Representative in Toronto, ON

Customer Service Representative

Thornhill, ON
remote
Contract / Temporary to Hire
17.1 - 19.8 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Thornhill, Ontario on a contract basis, with the potential for a permanent position. This opportunity begins as a 3-month contract with the potential to be extended, and it offers the possibility of a pay increase to $20/hour after one year. In this role, you will provide administrative and customer support related to claims activity, communicate with members and external contacts, and help ensure documents, payments, and incoming requests are handled accurately. Hours may vary based on operational needs. Responsibilities: • Draft and issue claim-related documents, including member correspondence, third-party forms, and consent paperwork required for report requests. • Handle claim file payments such as appraisal charges, glass invoices, and fees associated with obtaining external reports. • Assist the total loss function by preparing and sending proof of loss documentation to support timely settlements. • Obtain official records, including police and fire reports, to support investigations and file review activities. • Forward property damage claim files to legal representatives when requested and ensure materials are sent to the correct parties. • Receive, organize, and distribute incoming correspondence so that claim documentation is routed appropriately. • Contact members by phone to collect first notice of loss details for claims submitted after hours or through online channels. • Respond to incoming calls as needed and direct callers efficiently to the appropriate team or department.
2026-08-31T00:00:00Z

Customer Service Representative

Thornhill, ON
remote
Contract / Temporary to Hire
17.1 - 19.8 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Ontario on a contract basis. This opportunity begins as a 3-month assignment with the potential to extend, and it offers the possibility of a wage increase to $20/hour after one year. In this role, you will provide administrative and customer support related to claims activity, handle communications with members and external parties, and help keep documentation and incoming requests organized in a fast-paced environment. Key ResponsibilitiesClaims Coordination<ul><li>Draft and prepare professional correspondence using Microsoft Word.</li><li>Distribute completed correspondence through electronic messaging platforms, SRFax, and traditional mail.</li><li>Review claim documentation and ensure relevant Insurer Examination reports are included with correspondence when applicable.</li><li>Maintain accurate records and ensure documents are processed and distributed within required timelines.</li><li>Communicate with Accident Benefits claims adjusters and internal team members regarding claim-related documentation and follow-ups.</li></ul>Payments<ul><li>Process claim-related payments submitted through the HCAI system.</li><li>Review payment information for accuracy and completeness.</li><li>Follow up with the appropriate handling adjuster when clarification or additional information is required.</li><li>Assist with resolving payment-related issues and ensuring requests are handled in a timely manner.</li></ul>
2026-08-31T00:00:00Z

Customer Program Manager

Dundas, ON
onsite
Permanent
100000 - 125000 CAD / Yearly
Customer Program ManagerManufacturing | Engineering | Technical ProjectsAbout the OpportunityWe are seeking a highly organized and technically minded Customer Program Manager to lead and coordinate complex manufacturing projects from order handoff through successful delivery. This role is ideal for someone with an engineering background who thrives in a fast-paced, project-driven environment and enjoys working at the intersection of customers, engineering, operations, quality, and manufacturing teams.As the central point of contact for project execution, you will ensure customer expectations, project milestones, and internal deliverables remain aligned throughout the project lifecycle. Key Responsibilities<ul><li>Maintain and manage the master project schedule, ensuring it accurately reflects project priorities, milestones, production requirements, and customer commitments.</li><li>Lead the transition of new projects from the Business Development team, ensuring all commercial, contractual, and technical requirements are clearly defined and communicated.</li><li>Coordinate cross-functional project activities involving engineering, operations, quality, supply chain, and manufacturing teams.</li><li>Serve as the primary liaison between customers and internal stakeholders, providing regular project updates and managing expectations.</li><li>Facilitate customer meetings, document discussions, track action items, and ensure timely completion of deliverables.</li><li>Monitor project progress against timelines, budgets, and milestones while proactively identifying and mitigating risks.</li><li>Drive effective communication across departments to ensure smooth project execution and successful product delivery.</li><li>Support project reviews, lessons learned activities, and continuous improvement initiatives within the PMO.</li><li>Develop and maintain project documentation, status reports, schedules, and customer communications.</li><li>Collaborate closely with technical teams to understand engineering challenges, manufacturing constraints, and customer requirements.</li></ul>
2026-08-31T00:00:00Z

Bilingual Customer Service III - CAD

Unionville, ON
onsite
Temporary
24 - 27 CAD / Hourly
We are looking for a bilingual customer service specialist with strong attention to detail to support customers and internal sales partners in a fast-paced healthcare environment in Markham, Ontario. This Long-term Contract opportunity is ideal for someone who can deliver attentive service in both English and French while managing orders, account inquiries, and customer requests with accuracy and professionalism. The successful candidate will help strengthen client relationships, support new account set-up and online ordering activity, and work closely with cross-functional teams to ensure a high standard of service. Responsibilities: • Deliver responsive day-to-day support to customers and sales representatives in English and French through phone and email communication. • Manage customer accounts and sales orders by validating information, entering requests accurately, tracking progress, and resolving issues whenever possible at the first point of contact. • Oversee shared inbox activity to ensure incoming orders, questions, and service requests are reviewed and completed within expected timelines. • Assist new customers with account set-up and provide guidance to users navigating online ordering tools and related processes. • Document customer, patient, and sales interactions thoroughly, address service concerns, and escalate complex matters to the appropriate internal team when needed. • Monitor daily order flow and transaction activity to confirm completion, identify exceptions, and follow up on outstanding items. • Recognize opportunities to recommend additional products or services that align with customer needs during service interactions. • Work collaboratively with internal departments to remove obstacles, improve turnaround times, and support successful task completion. • Contribute ideas for workflow enhancements and follow established customer service standards, quality expectations, and internal procedures.
2026-08-26T00:00:00Z