2 results for Desktop Support Analyst in Toronto, ON
Database Analyst
- Thornhill, ON
- onsite
- Permanent
-
50000 - 76000 CAD / Yearly
- We are looking for a Database Analyst to support data-driven decision-making for a service-focused organization in Thornhill, Ontario. This role combines database expertise with business insight to turn complex information into clear reporting, campaign analysis, and practical recommendations. The successful candidate will work closely with cross-functional teams to interpret data, evaluate performance, and develop meaningful analytics solutions.<br><br>Responsibilities:<br>• Analyze marketing and customer data to identify trends, measure campaign results, and provide actionable business insights.<br>• Build, maintain, and optimize database queries and data sets to support reporting, segmentation, and performance analysis.<br>• Develop dashboards and visual reports using tools such as Power BI or Tableau to communicate findings effectively to stakeholders.<br>• Partner with business teams to translate analytical needs into structured reporting and data solutions that support decision-making.<br>• Design and assess tests and experiments to evaluate initiatives, validate assumptions, and improve future campaign performance.<br>• Use programming and database tools to manage large enterprise data environments and ensure reliable access to information.<br>• Prepare clear summaries and presentations that connect analytical results to business objectives for both technical and non-technical audiences.<br>• Support data initiatives involving SQL-based environments, including work completed through SQL Server Management Studio and related platforms when required.
- 2026-07-28T00:00:00Z
Senior IT Support Specialist
- North York, ON
- onsite
- Permanent
-
70000 - 80000 CAD / Yearly
- <p><strong>This job posting is for a current vacancy with our client.</strong></p><p><br></p><p>Our client, a well-established and growing organization within the financial services sector, is seeking a Senior IT Support Specialist (Bilingual) to join their Toronto-based IT team.</p><p><br></p><p>This is an exciting opportunity for an experienced IT support professional who enjoys solving complex technical issues, mentoring junior team members, and serving as a trusted technology partner to employees and business stakeholders. This individual will act as a key escalation resource, providing high-touch support while helping to drive operational excellence across the IT support function.</p><p><br></p><p>This role is highly visible within the organization and will support employees at all levels, including senior leadership and executives. The ideal candidate is customer-focused, collaborative, and takes pride in delivering exceptional service.</p><p><br></p><p><strong>What you will do and how you will make an impact …</strong></p><p><br></p><ul><li>Act as the primary escalation point for complex technical issues raised by the Helpdesk team.</li><li>Troubleshoot and resolve hardware, software, network, and connectivity issues in a timely manner.</li><li>Provide support for Windows environments, Microsoft 365 applications, Exchange, MFA solutions, remote access tools, printers, scanners, VOIP phones, conferencing systems, and other end-user technologies.</li><li>Install, configure, and maintain desktops, laptops, peripherals, and software applications.</li><li>Take ownership of incidents and service requests from initial intake through resolution, ensuring accurate and detailed ticket documentation.</li><li>Mentor and support junior IT team members, serving as an informal leader and go-to technical resource.</li><li>Coordinate onboarding activities, including workstation setup, equipment deployment, and IT orientation for new employees.</li><li>Provide support to both internal employees and external business users through phone, email, in-person, and remote support channels.</li><li>Assist with cloud-based applications, secure messaging platforms, advisor portals, and authentication technologies.</li><li>Collaborate closely with infrastructure, security, and operations teams to troubleshoot and resolve issues.</li><li>Occasionally travel to support other Canadian office locations as required.</li></ul><p><br></p><p><strong>Why we are excited about you …</strong></p><p><br></p><ul><li>You are an excellent communicator and have experience working with non-technical users.</li><li>You are proactive and curious, and are eager to learn.</li><li>You are an IT generalist and enjoy having a variety of work and responsibilities.</li><li>You are exceptionally organized and diligent with ticket documentation.</li></ul>
- 2026-07-24T00:00:00Z
