<p>Our team is seeking a dedicated Payroll Manager to lead payroll operations and ensure timely and accurate processing of bi-weekly pay for over 10,000 staff in a multi-union and multi-site environment, The ideal candidate will combine expertise in payroll processing, compliance, and team leadership to support our company’s continued growth and operational excellence.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee all aspects of payroll processing, provide disbursement approval per the Signing Authority Policy, and ensure the timely submission of all payroll-related statutory filings, remittances, and payments to government agencies and other entities, such as Taxes, CPP, EI, WSIB and EHT</li><li>Maintain compliance with ongoing, ad hoc and complex taxation issues, including the accurate assessment of taxable benefits, and year-end reporting for T4s and T4As</li><li>Manage payroll staff and provide training, leadership, and support as needed.</li><li>Prepare and review key payroll reports for finance and HR, including earnings, deductions, and compliance audits.</li><li>Collaborate cross-functionally with HR, Finance, and IT teams to resolve payroll-related questions and issues.</li><li>Develop and implement process improvements for payroll efficiency, accuracy, and security.</li><li>Develop, maintain and execute the payroll business continuity plan (PBCP).</li></ul><p> </p><ul><li>Handle confidential information with the utmost discretion and professionalism.</li><li>Stay current on regulatory changes, legislative changes, policy changes, and collective bargaining agreement modifications impacting payroll, and ensure the leadership, employees, payroll staff and other key stakeholders are effectively informed.</li></ul><p><br></p>
<p>We are seeking an experienced <strong>Payroll Manager</strong> with strong Workday payroll expertise to support end-to-end payroll operations for approximately 3000+ employees in Canada (multi-province). This is a hands-on contract role focused on accuracy, compliance, and process optimization in a fast-paced environment.</p><p><br></p><p><strong>Location:</strong> Toronto (Downtown) – Hybrid (3 days in office)</p><p><strong>Duration:</strong> 6-month contract</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage and process full-cycle multi-province payroll for 3000+ employees</li><li>Act as the Workday Payroll SME, supporting payroll processing, troubleshooting, and system enhancements</li><li>Ensure compliance with federal and provincial payroll legislation, including tax, CPP, EI, and year-end requirements</li><li>Review and reconcile payroll results, remittances, and GL entries</li><li>Partner with HR, Finance, and external vendors to resolve payroll issues and improve processes</li><li>Support payroll audits, reporting, and ad hoc analysis as required</li><li>Provide guidance and oversight to payroll team members as needed</li><li>Assist with payroll-related projects, system updates, or process improvements during the contract period</li></ul>
We are looking for a skilled Payroll Administrator to join our team on a contract basis for three months. Based in East York, Ontario, this role involves managing full-cycle payroll operations for a diverse workforce, including retail employees. If you have a strong background in payroll processes and proficiency with Workday systems, we encourage you to apply.<br><br>Responsibilities:<br>• Process full-cycle payroll for all employees, ensuring accuracy and compliance with regulations.<br>• Manage payroll operations using Workday systems, including data input and reporting.<br>• Handle payroll for retail employees, addressing any specific requirements.<br>• Ensure timely payment processing and resolve discrepancies as needed.<br>• Administer employee benefits and deductions within payroll systems.<br>• Maintain accurate payroll records and ensure confidentiality.<br>• Generate detailed payroll reports and provide insights to management.<br>• Collaborate with HR and accounting teams to streamline payroll processes.<br>• Stay updated on Canadian payroll legislation and practices to ensure compliance.
<p>We are looking for an experienced, detail-oriented US Controller to oversee and manage accounting operations, ensuring the accuracy and integrity of financial records. This role requires a strong understanding of financial reporting, and internal control functions for a fast-growing clean-technology organization. The ideal candidate is hands-on, is looking to come in and hit the ground running via standardizing internal controls, SOP, and excels in dynamic environments with a strong background in manufacturing, inventory management, multi-currency operations, ERP implementation, and full-cycle accounting. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Define accounting workflows, approval structures, and system controls.</p><p>• Supervise high-volume AP/AR processes; ensure timely payments and collections.</p><p>• Manage payroll processing and related reporting.</p><p>• Implement process improvements for scalability and accuracy.</p><p>• Lead the full month-end, quarter-end, and year-end closing process.</p><p>• Prepare, analyze, and present US GAAP-compliant financial statements (P& L, Balance Sheet, Cash Flow).</p><p>• Manage general ledger accuracy, account reconciliations, and journal entries.</p><p>• Own corporate cash management, bank reporting, and forecasting.</p><p>• Drive continuous improvement of accounting policies and internal controls.</p><p>• Lead annual audits and ensure timely review completion.</p><p>• Maintain compliance with federal, state, and local regulations.</p><p>• Oversee tax filings, payroll compliance, and regulatory reporting.</p><p>• Oversee inventory accounting including WIP tracking, standard costing, BOM accuracy, cycle counts, and COGS reconciliation.</p><p>• Partner with Operations to analyze production variances, scrap, rework, and throughput efficiencies.</p><p>• Manage foreign currency transactions, revaluations, intercompany accounts, and multi-entity consolidations.</p>
We are looking for a dedicated and detail-oriented Payroll Clerk to join our team on a long-term contract basis. This role is based in Toronto, Ontario, and involves ensuring the accurate and timely processing of payroll while adhering to all relevant regulations and standards. The successful candidate will play a key role in supporting payroll operations and contributing to the overall efficiency of the organization.<br><br>Responsibilities:<br>• Process employee payroll accurately and on schedule, ensuring compliance with legal and company requirements.<br>• Utilize payroll and accounting software systems, such as ADP Workforce Now and Ceridian Dayforce, to manage payroll tasks effectively.<br>• Maintain and update employee records, including time sheets and attendance data.<br>• Collaborate with the human resources team to address payroll-related inquiries and resolve discrepancies.<br>• Prepare and submit payroll reports, ensuring proper documentation and record-keeping.<br>• Assist with the administration of benefits and deductions as part of payroll processing.<br>• Monitor and ensure adherence to provincial and federal payroll regulations.<br>• Support system upgrades and integration efforts related to payroll operations.<br>• Provide excellent customer service to employees regarding payroll matters.<br>• Identify opportunities for process improvements and implement best practices in payroll management.
We are looking for an experienced Human Resources (HR) Manager to lead and enhance our HR operations in Mississauga, Ontario. This role involves managing key HR functions, including policy development, employee relations, and organizational planning, while fostering a positive workplace culture. The ideal candidate will play a pivotal role in aligning HR strategies with business objectives and ensuring compliance with Canadian employment regulations.<br><br>Responsibilities:<br>• Develop, implement, and continuously improve HR systems and policies to support business growth and employee engagement.<br>• Design and manage compensation frameworks, including salary structures, bonus policies, and promotion criteria.<br>• Oversee performance management processes, including goal setting, feedback sessions, and calibration meetings.<br>• Collaborate with management to address workforce planning, organizational design, and talent development.<br>• Promote company values and policies to enhance workplace culture and address climate issues effectively.<br>• Handle employee relations matters, including conflict resolution, disciplinary actions, and workplace investigations.<br>• Manage payroll systems, timekeeping, and benefits administration to ensure accuracy and compliance.<br>• Maintain required compliance documents and records, ensuring confidentiality and adherence to legal standards.<br>• Provide training and guidance to managers on HR policies, performance evaluations, and employee development.<br>• Identify and implement solutions to improve organizational effectiveness and employee satisfaction.
<p>We are looking for an experienced HR Specialist to join our team on a contract basis in North York, Ontario. In this role, you will play a key part in managing human resources operations, ensuring smooth workflows and supporting organizational goals. Your expertise in HR processes and payroll systems will be essential to driving efficiency and maintaining compliance.</p><p><br></p><p>Responsibilities:</p><p>• Oversee HR administration tasks, including collecting employee documentation, maintaining tracking sheets, and record-keeping.</p><p>• Support recruitment efforts by coordinating hiring processes and utilizing ATS platforms.</p><p>• Oversee job description audits, including reviewing existing roles, meeting with employees and managers, and developing updated job descriptions and posting templates.</p><p>• Facilitate communication between employees and management to address concerns and foster a positive work environment.</p><p>• Implement and maintain HR policies to ensure compliance with regulatory standards.</p><p>• Collaborate with internal teams to enhance CRM functionality for HR purposes.</p><p>• Evaluate and optimize HR workflows to improve efficiency and productivity.</p><p>• Assist in handling employee relations matters, ensuring fair and equitable outcomes.</p><p>• Prepare reports and analyze HR metrics to support strategic decision-making.</p>
We are looking for an experienced Bookkeeper to join our team on a long-term contract basis in Mississauga, Ontario. This role is ideal for someone with a strong background in financial management and proficiency in QuickBooks. You will play a key role in maintaining accurate financial records and ensuring smooth accounting operations.<br><br>Responsibilities:<br>• Manage full-cycle accounts payable and receivable processes, ensuring accuracy and timeliness.<br>• Perform detailed bank and credit card reconciliations to maintain financial integrity.<br>• Assist with month-end and year-end financial preparations, including reporting and record organization.<br>• Maintain well-organized and up-to-date financial documentation to support business operations.<br>• Utilize QuickBooks to track, record, and manage financial transactions effectively.<br>• Conduct payroll processing and ensure compliance with relevant regulations.<br>• Collaborate with team members to address office administrative tasks as needed.<br>• Identify discrepancies and resolve them promptly to maintain accurate financial data.<br>• Prepare reports and summaries to support decision-making processes.
<p> Reporting to the Director of Human Resources, the <strong>Bilingual Human Resources Manager</strong> is a versatile generalist. This professional plays a pivotal role in planning, organizing, and implementing comprehensive Human Resources strategies and programs </p><p><br></p><p><strong>Key Functions </strong></p><ul><li><strong>Employee Relations</strong>: Advise leadership on HR policies, facilitate workplace investigations, resolve conflicts, and ensure compliance with legislation.</li><li><strong>Talent Acquisition</strong>: Develop recruitment strategies, manage full-cycle hiring processes, and oversee onboarding to meet organizational needs.</li><li><strong>Benefits Administration</strong>: Coordinate benefit plans and serve as a resource for employees regarding inquiries and escalations.</li><li><strong>Compensation</strong>: Manage salary reviews and incentives as part of the annual compensation cycle using ADP Workforce Now.</li><li><strong>Employee Engagement & Recognition</strong>: Analyze engagement survey results, implement strategies to boost culture, and lead recognition programs.</li><li><strong>Performance Management</strong>: Oversee review processes, monitor progress, and provide guidance on appraisals and individual development goals.</li><li><strong>Equity, Diversity, and Inclusion</strong>: Develop outreach programs, enhance recruiting practices, and implement an inclusiveness lens in policies and procedures.</li><li><strong>Health and Safety</strong>: Ensure compliance with occupational health regulations, monitor workplace safety programs, and conduct risk assessments.</li><li><strong>Psychological Health and Safety</strong>: Design and execute mental well-being initiatives to support employees, aligning programs with organizational goals.</li><li><strong>Policy Compliance</strong>: Update and maintain HR policies to reflect regulatory changes and ensure alignment with corporate standards.</li></ul><p><br></p>
We are looking for a dedicated Payroll Coordinator to join our team in Toronto, Ontario. In this role, you will play a key part in ensuring accurate and timely payroll operations while adhering to all applicable regulations and company policies. This position requires a detail-oriented individual with strong organizational skills and the ability to thrive in a fast-paced environment.<br><br>Responsibilities:<br>• Process employee payroll accurately and on schedule, including calculating hours, deductions, bonuses, and adjustments.<br>• Ensure compliance with federal, provincial, and local payroll regulations, including tax and labour law requirements.<br>• Address payroll-related inquiries from employees and resolve discrepancies with efficiency and professionalism.<br>• Maintain and update employee records in payroll systems, ensuring all information aligns with company policies.<br>• Generate and submit detailed payroll reports to management and accounting teams in a timely manner.<br>• Collaborate with HR, accounting, and other departments to support seamless payroll operations.<br>• Identify opportunities to improve payroll processes and recommend solutions to enhance efficiency and accuracy.
We are looking for an experienced Accountant to join our team in Toronto, Ontario. In this role, you will oversee the full cycle of accounting operations, ensuring accuracy and compliance with financial standards. This position is ideal for someone who is detail-oriented, thrives in a dynamic environment, and is comfortable managing financial records, payroll, and reconciliations.<br><br>Responsibilities:<br>• Maintain and manage a full set of books, including accounts payable, accounts receivable, and general ledger.<br>• Prepare and reconcile balance sheets, ensuring accuracy and compliance with accounting standards.<br>• Handle payroll processing for a small team, reviewing and validating timesheets submitted by store managers.<br>• Generate and review financial statements, providing insights and recommendations to support decision-making.<br>• Oversee invoice processing, billing, and data entry to ensure timely and accurate recordkeeping.<br>• Utilize QuickBooks and other accounting software to manage financial data efficiently.<br>• Collaborate with the management team to implement and optimize in-house accounting systems.<br>• Perform intermediate-level tasks in Excel, such as data analysis and reporting.<br>• Ensure adherence to company policies and regulatory requirements in all accounting operations.<br>• Support year-end audit preparation and provide documentation as needed.
<p>We are seeking a Bookkeeper for our client just North of the city. The Bookkeeper is responsible for maintaining accurate financial records, processing transactions, and supporting the daily accounting activities of an organization. This role is critical to ensuring financial data integrity and compliance with relevant laws and regulations. Bookkeepers often work closely with accountants and management to prepare financial statements and reports.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Record day-to-day financial transactions and ensure accuracy of financial records</li><li>Process accounts payable and accounts receivable invoices and payments</li><li>Reconcile bank statements and credit card accounts</li><li>Maintain general ledger and update journal entries as needed</li><li>Prepare monthly, quarterly, and annual financial reports for management review</li><li>Assist with payroll processing and related reporting</li><li>Monitor and manage petty cash funds and expense reports</li><li>Support external audits and provide requested documentation</li><li>Ensure compliance with applicable accounting policies and procedures</li><li>Maintain organized and confidential financial files</li></ul>
We are looking for an experienced Human Resources (HR) Manager to lead and oversee all aspects of HR operations within our organization. This role involves managing employee relations, ensuring compliance with policies, and supporting strategic business initiatives through effective HR practices. If you are passionate about fostering a positive workplace environment and have a strong background in HR management, we encourage you to apply.<br><br>Responsibilities:<br>• Oversee recruitment efforts, including sourcing candidates, interviewing, and onboarding new employees.<br>• Manage payroll processes, including commissions, time tracking, and ensuring timely payment of taxes using Ceridian software.<br>• Regularly review and update company policies and procedures to ensure legal compliance and alignment with business goals.<br>• Provide guidance and support to employees and management on performance issues, disciplinary actions, and employee relations.<br>• Maintain and manage HR software systems, ensuring accuracy, accessibility for employees, and analyzing trends for improvement.<br>• Develop and implement strategies to enhance employee engagement, retention, and career development.<br>• Collaborate with executive leadership to align HR practices with organizational objectives.<br>• Promote a culture of open communication and inclusivity across all levels of the organization.<br>• Ensure compliance with employment laws and regulations to mitigate risks and maintain ethical standards.<br>• Monitor and analyze HR metrics to identify opportunities for improvement and support decision-making.
<p>We’re looking for a recruitment leader who’s ready to operate at a strategic altitude while still delivering hands-on results. This role is mission-critical to elevating our talent ecosystem and strengthening the workforce engine that fuels our business.</p><p><strong>What You’ll Own</strong></p><p>You’ll be the end-to-end architect of our hiring experience—designing sourcing strategies, orchestrating full lifecycle recruitment, and delivering best-in-class stakeholder engagement across the organization.</p><p><strong>Full-Cycle Recruitment Excellence</strong></p><ul><li>Partner with hiring managers to craft a clear, aligned understanding of role requirements, success profiles, and sourcing timelines.</li><li>Deploy targeted recruiting strategies, leveraging innovative channels to drive high-quality pipelines.</li><li>Champion the full hiring workflow—screening, interviewing, selection, offer management, and onboarding—while ensuring seamless execution through Workday.</li><li>Curate ongoing talent pools to support high-volume needs and proactive workforce planning.</li><li>Represent the brand at career events and networking activations, strengthening our presence in key markets.</li><li>Build trust and synergy with leaders, HR partners, and cross-functional teams to deliver predictable, high-impact hiring outcomes.</li></ul><p><strong>Strategic Sourcing</strong></p><ul><li>Lead direct sourcing initiatives for hard-to-fill and senior-level roles.</li><li>Create sustainable talent pipelines aligned with future workforce imperatives.</li><li>Drive market intelligence and competitive insights to elevate hiring strategies.</li></ul><p><strong>Reporting, Analytics & Optimization</strong></p><ul><li>Maintain recruitment service-level reporting and extract actionable insights to enhance performance.</li><li>Evaluate and refine talent acquisition tools, processes, and automation opportunities to optimize operational efficiency.</li></ul><p><strong>HR Projects & Innovation</strong></p><ul><li>Engage in HR initiatives that advance organizational capability, culture, and employee experience.</li></ul><p><br></p>
<p>We are seeking a hands-on Financial Controller to lead the finance function for a growing Canadian business operating multiple locations nationally. This role will oversee all financial reporting, analysis, governance, and strategic financial support for the organization. The ideal candidate brings strong technical accounting expertise, experience working with multi-unit operations, and a proactive business partnering mindset. The Controller will liaise closely with senior leadership teams both locally and internationally, and will manage relationships with outsourced service providers for transactional and operational accounting.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><ul><li>Own monthly, quarterly, and annual financial reporting for the Canadian business</li><li>Ensure accuracy and compliance with relevant accounting standards and internal policies</li><li>Prepare balance sheet reconciliations, journal entries, and review outsourced operational accounting work</li><li>Coordinate audit and tax engagements in partnership with external advisors</li><li>Maintain internal controls and support continuous improvement of financial processes</li><li>Lead budgeting, forecasting, and variance analysis</li><li>Provide leadership with insights on business performance, KPIs, and profitability of clinic locations</li><li>Support decision-making through financial modeling and scenario analysis</li><li>Partner with operational leaders to optimize financial outcomes and ensure accountability on budgets</li><li>Oversee cash flow management and working capital requirements</li><li>Review payroll, AP/AR, and revenue recognition processes executed by outsourced providers</li><li>Support expansion initiatives including financial evaluations and integration of new locations</li><li>Ensure accuracy and effectiveness of financial systems and data flows</li><li>Identify and implement opportunities to automate or streamline reporting and accounting processes</li><li>Champion best practices in finance operations</li></ul>
<p><strong>Position: Controller</strong></p><p><strong>Salary Range:</strong> $150,000 – $170,000 per year, commensurate with experience and qualifications.</p><p><br></p><p><strong>Position Overview:</strong></p><p>We are seeking an experienced Controller to oversee all aspects of accounting operations and financial management. This individual will lead the accounting team, ensure a robust internal control environment, and play a critical role in supporting operational and strategic objectives. The Controller owns the monthly/quarterly/year‑end close, leads the audit process, strengthens, and partners with Operations and Commercial teams to provide clear, decision‑ready financial insights under U.S. GAAP/IFRS. The Controller also ensures alignment with Group reporting requirements and close cadence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage day-to-day accounting operations, including general ledger, accounts payable/receivable, payroll, and banking activities.</li><li>Prepare monthly, quarterly, and annual financial statements and reports.</li><li>Oversee annual budget preparation, forecasting, and variance analysis.</li><li>Monitor, develop, and document internal controls and accounting policies to ensure compliance with GAAP and company standards.</li><li>Coordinate audits and liaise with external auditors and tax advisors.</li><li>Support management with data-driven analysis, financial modeling, and special projects.</li><li>Mentor and develop the accounting team, ensuring professional growth and high performance.</li></ul><p>This is an excellent opportunity for a hands-on financial professional to drive process improvements and deliver actionable insights in a dynamic environment.</p><p><strong>Apply today to be considered for this impactful leadership role!</strong></p>
<p><strong>Job Title: </strong>Controller</p><p><strong>Working Arrangement: </strong>Oakville, 5 days onsite</p><p><strong>Duration</strong>: 3-6 months</p><p><strong>Job Opportunity:</strong></p><p>Our client in Oakville is seeking a strategic Controller. This position is a for a hands-on leader overseeing daily finance operations but also be a steward shaping the long-term financial vision for our business. Working collaboratively with the Managing Director, Global Finance Team, and cross-functional leaders, the Controller will drive financial excellence, enabling the company to invest in our people, products, and systems for maximum return.</p><p><strong>Key Responsibilities:</strong></p><p>· Develop and deliver on the strategic financial objectives and priorities.</p><p>· Enhance financial performance through improved forecasting, reporting (including budget-to-actual analysis and variance reporting), business analysis, and continuous process improvement.</p><p>· Oversee all finance and accounting functions, including general accounting, treasury, tax, payroll, and benefits, ensuring all compliance and regulatory requirements are met.</p><p>· Prepare timely and accurate financial statements, management reports, annual budgets, and quarterly forecasts.</p><p>· Analyze, interpret, and communicate monthly results, trends, and key performance indicators related to sales, expenditures, and profit margins.</p><p>· Collaborate with the Managing Director and Senior Leadership on monthly business reviews and strategic presentations.</p><p>· Partner with Corporate FP& A for annual budget processes and ongoing forecasts.</p><p>· Create and manage pricing models; inform commercial business decisions with financial insight and analysis.</p><p>· Drive efficiency, automation, and best practices to optimize financial and business processes.</p><p>· Analyze complex financial scenarios and identify value-creation opportunities, incorporating data from marketing, logistics, and manufacturing.</p><p>· Administer and process payroll and employee benefits, ensuring compliance.</p><p>· Prepare and manage sales tax filings and remittances.</p><p>· Act as a financial steward, safeguarding company assets and proprietary information.</p><p><br></p>
<p>We are looking for an experienced <strong>Controller with mining industry experience </strong>to join our client's team in Toronto, Ontario. This long-term contract position offers an excellent opportunity to play a key role in the financial management of a growing organization. The ideal candidate will possess strong technical accounting expertise, leadership capabilities, and a proactive approach to improving systems and processes.</p><p><br></p><p>Responsibilities:</p><p>• Prepare quarterly and annual financial statements, ensuring compliance with applicable accounting standards and regulations.</p><p>• Coordinate with external auditors to facilitate timely reviews and audits of financial reports.</p><p>• Manage full-cycle accounting functions, including general ledger maintenance, journal entries, and month-end closings.</p><p>• Oversee financial consolidations across multiple entities, including Canadian and international subsidiaries.</p><p>• Develop and maintain robust internal controls, policies, and procedures to ensure accurate financial reporting.</p><p>• Collaborate with project leaders to monitor budgets, forecasts, and costs for various operational initiatives.</p><p>• Provide oversight for vendor payments, treasury activities, and foreign exchange transactions.</p><p>• Deliver insightful financial analysis to support decision-making and strategic planning by senior leadership.</p><p>• Supervise and mentor entry level accounting staff or external accounting support as required.</p><p>• Continuously identify and implement improvements to financial systems and processes.</p>
We are looking for a skilled Accountant to join our team in Concord, Ontario, on a contract basis. This role is ideal for someone with a keen attention to detail and a strong background in accounting processes and financial management within the manufacturing industry. As an Accountant, you will play a key role in maintaining accurate financial records and ensuring compliance with best practices.<br><br>Responsibilities:<br>• Reconcile bank accounts and general ledger accounts on a weekly and monthly basis.<br>• Prepare and post journal entries while maintaining organized and up-to-date general ledger records.<br>• Support month-end closing procedures to ensure timely and accurate financial reporting.<br>• Manage Accounts Payable processes, including invoice processing and timely payment coordination.<br>• Assist in the preparation of financial reports for management review and decision-making.<br>• Analyze financial data to identify discrepancies and ensure accuracy and completeness.<br>• Collaborate with team members to improve accounting workflows and maintain efficient record-keeping systems.<br>• Uphold compliance with accounting standards, internal controls, and industry best practices.
We are looking for a dedicated HR Generalist to join our team in Scarborough, Ontario, and contribute to the success of our manufacturing operations. This role offers a unique opportunity to work in a fast-paced, unionized environment, where your HR expertise will be instrumental in driving employee engagement, efficient processes, and compliance. The ideal candidate will bring a proactive mindset and strong organizational skills to support various HR functions and initiatives.<br><br>Responsibilities:<br>• Manage onboarding and offboarding processes to ensure a positive employee experience.<br>• Maintain accurate records for payroll, benefits, and vacation tracking, ensuring compliance.<br>• Coordinate recruitment activities, including sourcing, screening, and scheduling interviews.<br>• Facilitate training programs and track completion of mandatory learning modules.<br>• Provide support for employee relations within a unionized environment, ensuring adherence to collective agreements.<br>• Assist with documentation and preparation for labour-related activities.<br>• Lead employee engagement initiatives to foster a collaborative and inclusive workplace.<br>• Update HR policies and generate reports to support data-driven decision-making.<br>• Collaborate on projects aimed at enhancing HR systems and optimizing workflows.<br>• Utilize advanced Excel skills for tracking, reporting, and analysis purposes.
<p>Robert Half is pleased to present an exceptional opportunity for a Senior Member Services Representative to join our North York client, a Benefits and Pensions Administration Service.</p><p><strong>Your Role</strong></p><p> As a Senior Member Services Representative, you will serve as an expert resource for members, resolving both routine and complex inquiries related to pension and benefits. You will also mentor junior staff and help shape the service delivery approach.</p><p><strong>Key Responsibilities</strong></p><ul><li>Deliver outstanding member service via phone, and email communication with empathy, accuracy, and efficiency.</li><li>Guide members through administrative processes such as enrollment, retirement applications, and plan education.</li><li>Prepare and issue member documentation, ensuring timely and accurate information.</li><li>Participate in member seminars, individual consultations, and union meetings.</li><li>Review member updates and documentation for accuracy; coordinate pension payment instructions with custodians.</li><li>Reconcile monthly and yearly pension payments in all forms.</li><li>Coach and support junior representatives to uphold service standards.</li><li>Identify and implement opportunities to enhance processes and member satisfaction.</li></ul><p><br></p>
