We are looking for a dedicated IT Help Desk Technician to provide technical support and ensure the smooth operation of IT systems across our organization. This role involves addressing hardware, software, and network-related issues while maintaining device enrollments and configurations. The ideal candidate will possess strong troubleshooting skills and hands-on experience with system administration tools. This is a long-term contract position based in Toronto, Ontario.<br><br>Responsibilities:<br>• Deliver first and second-level IT support to employees, resolving issues related to hardware, software, networks, and user accounts.<br>• Administer and manage Microsoft 365 and Azure Active Directory, including user accounts, security groups, and access permissions.<br>• Diagnose and address technical issues on Windows and macOS devices to minimize downtime.<br>• Handle device enrollment and lifecycle management using Jamf for macOS and Intune for Windows and mobile devices.<br>• Maintain and oversee Apple Business Manager integrations to ensure proper device assignment and deployment workflows.<br>• Configure and monitor endpoint security, compliance, and patching processes.<br>• Record and document IT issues, solutions, and procedures within the help desk system.<br>• Liaise with vendors and escalate complex problems when necessary.<br>• Support IT projects, including system upgrades, deployments, and new tool implementations.
<p>We are looking for an experienced Bilingual Help Desk Support specialist to join our team in Mississauga or London, Ontario. This long-term contract role involves providing technical assistance and support to ensure the successful deployment and functionality of IT hardware and devices across multiple sites. The ideal candidate will excel in both independent and collaborative settings, demonstrating strong communication and problem-solving skills.</p><p><br></p><p>Responsibilities:</p><p>• Validate survey data across 2400 sites to ensure accurate information collection.</p><p>• Assist with the setup, configuration, and deployment of tablets at various field locations.</p><p>• Collaborate closely with the project team to guarantee smooth logistics and deployment operations.</p><p>• Maintain clear and detailed documentation on site requirements, issues, and deployment progress.</p><p>• Communicate updates effectively and escalate challenges promptly when necessary.</p><p>• Troubleshoot basic connectivity and networking issues, such as Wi-Fi setup.</p><p>• Ensure all devices are correctly prepared and ready for field use.</p><p>• Provide technical support and guidance to field teams as required.</p><p>• Coordinate shipping details and manage the delivery of tablets to designated sites.</p><p>• Support bilingual communication needs (English/French) to facilitate effective collaboration across Canadian locations.</p>
<p>We are looking for a dedicated Help Desk Analyst to join our team in Kitchener, Ontario. The ideal candidate will provide exceptional technical support, ensuring smooth operations and resolving hardware and software issues efficiently. This role requires strong communication skills, a solid understanding of IT systems, and the ability to prioritize tasks effectively in a fast-paced environment.</p><p><br></p><p>Must have own vehicle, with a valid drivers license. </p><p><br></p><p>Responsibilities:</p><p>• Respond to and resolve technical issues related to hardware, software, and network connectivity.</p><p>• Provide support for Microsoft Windows 10 and the Office suite, ensuring optimal system performance.</p><p>• Diagnose and repair desktop and laptop hardware issues to maintain functionality.</p><p>• Utilize IT ticketing systems to track, prioritize, and manage service requests.</p><p>• Troubleshoot network-related problems, including device connectivity and communication issues.</p><p>• Collaborate with team members to implement solutions and support IT processes.</p><p>• Maintain and support Active Directory, printers, and other network architecture components.</p><p>• Apply Agile methodologies, such as Scrum, to manage tasks and improve efficiency.</p><p>• Offer guidance and support for Mac computers and other devices as needed.</p><p>• Conduct regular system checks to ensure a secure and optimized IT environment.</p>
<p><strong>Role Summary:</strong></p><p>Oversees IT support services for assigned offices, collaborating with Digital-IT on remote support, projects, and vendor management. Provides backup for the Global Helpdesk during peak times or holidays.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate hardware/software upgrades and installations per global standards</li><li>Maintain inventory and license records</li><li>Execute project tasks including testing and documentation</li><li>Perform scheduled maintenance and troubleshoot issues</li><li>Diagnose and resolve hardware/software faults</li><li>Repair or replace equipment as needed</li><li>Participate in shift and on-call rotations</li><li>Guide local office contacts and liaise with external vendors</li><li>Join scheduled IT conference calls</li></ul><p><strong>Digital-IT Collaboration:</strong></p><ul><li>Partner with GSM and Digital-IT to enhance tech adoption and support delivery</li><li>Support Global Helpdesk in software rollouts and issue resolution</li><li>May assist with events or conferences at other offices</li></ul>
We are looking for a dedicated Technical Support Analyst to join our team in Toronto, Ontario. This long-term contract position offers an exciting opportunity to contribute to major IT initiatives, including Windows 11 migration projects, while delivering high-quality helpdesk support. The ideal candidate will possess strong technical expertise, exceptional problem-solving skills, and a commitment to providing top-notch service to end users.<br><br>Responsibilities:<br>• Coordinate and implement Windows 11 upgrades, including pre-deployment assessments, data backups, system installation, and troubleshooting post-upgrade issues.<br>• Manage and resolve helpdesk tickets efficiently, addressing hardware, software, and network concerns to ensure minimal disruption.<br>• Configure workstations, peripherals, and desk setups for new hires to enable seamless onboarding.<br>• Maintain detailed asset inventory records, ensuring equipment tracking and updates are accurate.<br>• Oversee hardware decommissioning processes, including secure data erasure and proper recycling practices.<br>• Provide end-user training and guidance to support the transition to new systems and tools.<br>• Document resolutions and update knowledge base articles to streamline future troubleshooting.<br>• Triage and resolve common IT issues, escalating complex problems to senior team members when necessary.<br>• Organize and optimize IT storage areas for effective inventory management and workspace utilization.<br>• Deliver general IT operational support, contributing to the department's overall efficiency.
We are looking for a PC Technician to join our team on a contract basis in Oakville, Ontario. In this role, you will be responsible for supporting a PC deployment and rollout project, ensuring smooth transitions for end-users. This is an on-site position where you will assist in hardware setup, device returns, and provide technical support to maintain seamless operations.<br><br>Responsibilities:<br>• Deploy and configure new PCs for end-users, ensuring all devices are functioning properly.<br>• Provide clear instructions to users regarding the return and shipment of old devices.<br>• Perform data wiping and secure destruction of old hardware as required.<br>• Manage weekly deployment of 5-10 devices, adhering to project timelines.<br>• Offer technical support during Windows 11 deployments and address any issues that arise.<br>• Collaborate with on-site team members to deliver effective customer service and resolve technical problems.<br>• Maintain accurate inventory records and assist in budgeting for hardware replacements.<br>• Troubleshoot and resolve hardware and software issues, ensuring minimal disruption to users.<br>• Ensure all tasks are completed with a focus on maintaining high service quality.<br>• Provide assistance with general IT help desk duties as needed.
We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in Toronto, Ontario. In this long-term contract role, you will be the first point of contact for visitors and employees, ensuring a welcoming and efficient front desk experience. The ideal candidate will bring strong administrative and customer service skills, along with relevant experience and a detail-oriented demeanor.<br><br>Responsibilities:<br>• Greet visitors, executives, and employees with a friendly attitude.<br>• Manage the front desk area, ensuring it is tidy, organized, and fully functional.<br>• Handle administrative tasks such as tracking data sets and preparing monthly reports, including creating graphs and PowerPoint presentations.<br>• Answer and direct phone calls, emails, and other inquiries in a timely and courteous manner.<br>• Coordinate access for visitors and ensure security protocols are followed.<br>• Maintain a neat appearance and adhere to the company’s dress code policy.<br>• Ensure punctuality by being seated and ready to perform duties at the start of the shift.<br>• Provide exceptional customer service to internal and external stakeholders.<br>• Assist with additional administrative duties as needed to support the team.
<p>Our well established manufacturing client located in the Kawarthas' is looking for their next Costing Manager to help support their Accounting Team and growing organization and you will working in great work environment that promotes work/life balance and with a supportive Manager </p><p><br></p><p>Key Functions:</p><p><br></p><p>• Support month-end and year-end closing activities related to cost and inventory accounting</p><p>• Drive budgeting, forecasting and financial analysis related to costs.</p><p>• Provide cost analysis for pricing decisions, product line profitability, and margin improvement.</p><p>• Develop, implement and monitor cost standards for products and operations.</p><p>• Conduct BOM and routing reviews to align with actual production processes</p><p>• Track inventory movements and ensure accurate costing of WIP and finished Goods</p><p>• Support Sales Analyst with development of a Pricing Calculator</p><p><br></p>
<p><strong>Job Title:</strong> Legal & HR Operations Specialist</p><p><strong>Position Overview</strong></p><p> We are seeking a highly organized and detail-oriented professional to provide operational support across both Legal and Human Resources functions. This unique hybrid role bridges corporate governance, legal administration, and HR operations, requiring someone who thrives in a fast-paced, evolving business environment. The ideal candidate is proactive, adaptable, and able to manage sensitive information with the utmost discretion.</p><p><strong>Key Responsibilities</strong></p><p><em>Legal Operations & Governance</em></p><ul><li>Partner with senior leadership on legal and governance matters, ensuring compliance and efficient workflows.</li><li>Maintain corporate records and documentation in line with internal and regulatory standards.</li><li>Oversee the contract lifecycle, including drafting, reviewing, tracking approvals, renewals, and e-signature processes.</li><li>Support preparation and coordination of board and committee meetings, including agendas, minutes, resolutions, and portal administration.</li><li>Assist with regulatory filings, legal research, and due diligence efforts related to business initiatives.</li><li>Track legal matters, invoices, and deadlines to ensure efficient operations.</li><li>Provide general legal administrative support, including document editing and proofreading.</li></ul><p><em>Human Resources Operations</em></p><ul><li>Administer HR systems and processes, supporting the full employee lifecycle from onboarding to offboarding.</li><li>Prepare and maintain HR documentation, including agreements, amendments, and compliance-related materials.</li><li>Support administration of employee equity programs and consultant agreements.</li><li>Coordinate policy acknowledgments, training compliance, and performance review cycles.</li><li>Maintain organized HR records and assist with HR surveys and process improvements.</li></ul><p><br></p>
We are looking for a highly analytical and detail-oriented Product Activation Analyst to join our dynamic Digital Product Team in Toronto, Ontario. In this long-term contract position, you will play a key role in managing data-driven processes, ensuring operational excellence, and supporting the activation of digital products. This hybrid role requires on-site presence three days per week and offers the opportunity to work closely with cross-functional teams to enhance product scalability and compliance.<br><br>Responsibilities:<br>• Oversee product activation processes, emphasizing user access entitlements and permissions.<br>• Prepare and maintain structured data files for system uploads, ensuring accuracy and version control.<br>• Utilize Excel and Power BI to analyze large datasets, uncover trends, and deliver actionable insights.<br>• Create dashboards and reports to effectively communicate metrics and performance to stakeholders.<br>• Address and resolve inconsistencies, gaps, and risks in activation-related workflows and data.<br>• Collaborate with product, IT, and business teams to support data analysis for product launches.<br>• Document business use cases, operational procedures, and functional requirements for product activation.<br>• Develop and maintain best practices and process documentation to ensure scalability and consistency.<br>• Apply frameworks for organizing and tagging raw data to enhance usability.<br>• Contribute to continuous improvement initiatives for activation tools and processes.
We are looking for a dedicated Front Desk Coordinator to join our team in Toronto, Ontario. In this role, you will act as a key point of contact for clients, ensuring exceptional service delivery through collaboration with internal departments. As part of the Mid-Office Service Team, you will support independent Portfolio Managers and Introducing Brokers by managing daily operations and resolving client issues. This is a hybrid long-term contract position requiring at least three days per week on-site, with newer team members expected to work in the office more frequently.<br><br>Responsibilities:<br>• Build and nurture strong client relationships by coordinating efforts with internal teams and departments.<br>• Maintain a high standard of customer service by keeping clients informed about new products, services, and developments relevant to their business.<br>• Resolve client issues promptly and thoroughly, while recommending improvements to enhance overall service delivery.<br>• Review and approve administrative tasks such as bank transfers, de-registrations, foreign exchanges, and internal account transfers on a daily basis.<br>• Serve as a liaison between clients and operational teams to ensure timely and proactive task completion.<br>• Coordinate and document regular client meetings to address service and operational concerns, following up to ensure resolution.<br>• Provide guidance to clients on company policies, procedures, and available training that impact their business operations.<br>• Offer process improvement recommendations to strengthen client relationships and streamline operations.<br>• Represent the company professionally during client meetings and business events.
