We are seeking a Technical Support Engineer with 4+ years of experience providing technical support across enterprise environments. The ideal candidate will have strong experience supporting applications, hardware, Microsoft technologies, and end-user computing environments. This role requires excellent troubleshooting skills, a customer-focused mindset, and the ability to work effectively in a fast-paced environment. This is fully remote 6 month contract to start opportunity, for our client in Toronto, Ontario. <br> Key Responsibilities Provide Level 1-2 technical support for software, hardware, network, and application-related issues. Support, maintain, and troubleshoot business-critical application systems. Manage and administer Active Directory, including user account creation, permissions, group policies, password resets, and access management. Provide support for Microsoft 365 (Office 365) services, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online. Diagnose and resolve desktop, laptop, printer, and peripheral hardware issues. Install, configure, maintain, and upgrade hardware and software components. Investigate incidents, perform root cause analysis, and implement corrective actions. Collaborate with development, infrastructure, and business teams to resolve complex technical issues. Document support activities, technical procedures, and knowledge base articles. Monitor system performance and recommend improvements to enhance reliability and user experience. Ensure adherence to service level agreements (SLAs) and support best practices.
<p><strong><u>This is a hybrid position (3x a week in the office) in Downtown Toronto. This job posting is for a current vacancy with our client.</u></strong></p><p><br></p><p>We are looking for someone who combines strong technical skills with hands-on experience supporting financial and accounting applications.</p><p><br></p><p>Working closely with Finance, IT, Security, and other business stakeholders, you will help develop, enhance, integrate, and support enterprise financial systems. The role is particularly well suited to someone with strong SQL expertise who enjoys solving complex systems issues, improving processes, and working directly with business users.</p><p> </p><p><strong>What you will do and how you will make an impact … </strong></p><p><br></p><ul><li>Develop, enhance, and support solutions across financial and accounting systems.</li><li>Build and maintain complex SQL queries, stored procedures, views, and functions.</li><li>Support reporting, dashboards, integrations, and automation initiatives.</li><li>Troubleshoot application and systems issues and work with internal technology teams and external vendors to resolve them.</li><li>Assist with application upgrades, patches, testing, and implementations.</li><li>Support SQL Server administration and ongoing system maintenance.</li></ul>
<p>We are looking for an experienced IT Lead to lead technology operations and guide the organization’s digital direction in Bracebridge, Ontario. This role is responsible for maintaining reliable, secure, and efficient systems while aligning IT initiatives with broader business priorities. The successful candidate will oversee infrastructure, applications, support services, and project delivery, while also providing strategic advice to leadership on technology investments and operational improvements.</p><p><br></p><p>Responsibilities:</p><p>• Lead the planning, delivery, and ongoing management of enterprise-wide IT services, systems, and user support functions.</p><p>• Partner with senior leaders to recommend technology strategies, including system integration and conversion initiatives that support organizational objectives.</p><p>• Work closely with operational managers to address information management needs related to data collection, storage, processing, and distribution.</p><p>• Maintain the stability, security, and resilience of networks, communications tools, hardware, and core information systems.</p><p>• Direct the design, implementation, and enhancement of business applications, software environments, and supporting infrastructure.</p><p>• Create, review, and maintain backup, business continuity, and disaster recovery processes to reduce operational risk.</p><p>• Evaluate emerging technologies and recommend practical solutions that improve productivity, communication, and access to information across the company.</p><p>• Oversee IT project execution by defining business requirements, managing milestones, ensuring sound project practices, and reviewing outcomes after completion.</p><p>• Support technology budgeting, vendor management, service agreements, and procurement activities to ensure cost-effective and reliable IT investments.</p><p>• Produce business intelligence reporting and assist with technical input for grants, RFIs, RFPs, and RFQs as needed.</p>
<p>We are looking for a bilingual Help Desk/Application Support specialist to join a contract opportunity in Ontario. This role combines day-to-day technical support for employees with application support for Dynamics 365 F& O and CE, making it ideal for someone who enjoys balancing user service with system troubleshooting. The selected candidate will provide responsive assistance across end-user technology, maintain strong documentation practices, and work closely with internal teams and external partners to resolve issues efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level technical support for desktops, laptops, mobile devices, printers, phones, network connectivity, and business software used across the organization.</p><p>• Manage incoming service requests through the ticketing platform by recording complete details, assigning the correct priority, communicating progress, and ensuring timely resolution.</p><p>• Support employee onboarding and offboarding by preparing equipment, setting up user profiles, provisioning accounts, and granting appropriate application access.</p><p>• Administer routine Active Directory activities such as password resets, account updates, and security group maintenance.</p><p>• Diagnose and resolve user issues related to Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive, as well as Windows operating systems.</p><p>• Coordinate with senior technical teams when issues require escalation, while retaining accountability for follow-up and closure of assigned incidents.</p><p>• Keep support documentation current by updating knowledge articles, recording troubleshooting steps, and maintaining accurate asset information.</p><p>• Provide front-line support for Dynamics 365 Finance & Operations and Customer Engagement, addressing user questions, access concerns, navigation challenges, and transactional errors.</p><p>• Partner with internal stakeholders and third-party vendors to investigate application problems, test fixes, and support updates or integrations.</p><p>• Monitor recurring support trends and recommend process improvements, user guidance, or training opportunities to reduce repeat issues and improve system usage.</p>