2 results for It Support Specialist in St. Catharines, ON
Application Support Engineer
- Hamilton, ON
- onsite
- Permanent
-
95000 - 119000 CAD / Yearly
- <p>We are looking for an Application Support Engineer to support and enhance enterprise business systems for a client in Hamilton, Ontario. This role focuses on maintaining application performance, resolving technical issues, and helping business units make effective use of critical platforms. The successful candidate will contribute technical expertise across application support, configuration, reporting, and integration while working closely with both operational stakeholders and delivery teams.</p><p><br></p><p>Responsibilities:</p><p>• Provide ongoing technical support for enterprise applications by investigating incidents, resolving system issues, and maintaining stable day-to-day operations.</p><p>• Configure, administer, and optimize business applications to meet operational needs across municipal departments and service areas.</p><p>• Analyze application behaviour, data quality concerns, and system errors to identify root causes and recommend effective solutions.</p><p>• Translate operational and business needs into clear functional and technical documentation, including support procedures, specifications, and test materials.</p><p>• Collaborate with Agile delivery teams as a technical contributor, participating in planning, issue resolution, testing, and continuous improvement activities.</p><p>• Support reporting, troubleshooting, and integration work involving enterprise asset management, ERP, CMMS, and related business systems.</p><p>• Work with relational databases such as Oracle and Microsoft SQL Server to review data, support reporting needs, and assist with issue diagnosis.</p><p>• Coordinate application changes in alignment with established incident, problem, and change management practices.</p><p>• Partner with business and technical teams to support cross-system integrations and ensure reliable information flow between connected platforms.</p>
- 2026-06-29T00:00:00Z
Customer Experience Specialist
- Etobicoke, ON
- onsite
- Contract / Temporary
-
22.8 - 26.4 CAD / Hourly
- We are looking for a Customer Experience Specialist to join our team in Etobicoke, Ontario on a Contract basis. This on-site opportunity is ideal for someone who enjoys providing dependable administrative and customer support in a fast-paced environment. The successful candidate will help manage order-related tasks, maintain accurate records, and contribute to a smooth day-to-day workflow.<br><br>Responsibilities:<br>• Enter customer and order information into internal systems with a high level of accuracy and attention to detail.<br>• Support the processing of paper-based orders by converting them into complete electronic records for operational use.<br>• Assist with order picking activities to help ensure items are prepared correctly and on schedule.<br>• Monitor order details closely and flag discrepancies or missing information for timely resolution.<br>• Provide general customer service support by responding to inquiries and helping address routine concerns.<br>• Use business software and CRM tools to update records, track activities, and support communication across teams.<br>• Participate in training on internal order entry processes and follow established procedures consistently.
- 2026-06-29T00:00:00Z
