2 results for Help Desk Tier 3 in St. Catharines, ON

Engineering Manager

Toronto, ON
onsite
Temporary
75.00 - 95.00 CAD / Hourly
We are looking for an experienced Engineering Manager to lead high-performing development teams within a fast-paced environment in Toronto, Ontario. This Long-term Contract opportunity is ideal for a leader who can balance people management, technical oversight, and delivery accountability across web, mobile, and cloud-based platforms. The successful candidate will guide cross-functional collaboration, strengthen engineering practices, and help drive reliable platform performance while delivering complex initiatives from planning through launch. Responsibilities:• Provide day-to-day leadership to software engineering teams, fostering accountability, collaboration, and technical excellence across multiple workstreams.• Coach and support developers through regular check-ins, performance discussions, and development planning to encourage long-term growth and engagement.• Oversee the delivery of Agile application development initiatives, ensuring projects progress effectively from initial kickoff through production release.• Coordinate complex cross-platform programs by aligning engineering efforts with business priorities, timelines, and stakeholder expectations.• Manage platform operations alongside application development activities, including production oversight, alert monitoring, and issue response.• Promote consistent engineering standards, quality practices, and continuous improvement across development and QA processes.• Partner with cross-functional stakeholders in different teams and time zones to resolve challenges, maintain momentum, and support informed decision-making.• Contribute to hiring efforts by participating in recruitment, interviews, and onboarding for new engineering talent.
2026-08-17T14:14:05Z

NON - IT - P3 - Intermediaire

Toronto, ON
remote
Temporary
25.00 - 28.00 CAD / Hourly
We are looking for a Product Support Analyst to join a leading organization in the Financial Industry, supporting digital platforms that serve business clients in Toronto, Ontario. This Long-term Contract position begins as a 6-month engagement with the potential to extend or transition into a permanent opportunity, and follows a hybrid schedule with four days in the office. In this role, you will help strengthen the client experience by resolving complex platform issues, improving support processes, and working closely with business and technology partners. French language skills are considered an asset. Responsibilities:• Deliver advanced application support for digital tools by assessing incoming issues, setting priorities, and driving timely resolution for client-facing teams, customers, and external partners.• Work closely with internal stakeholders, technology teams, third-party vendors, and development resources to investigate incidents, clarify business needs, and coordinate effective solutions.• Provide clear guidance on platform functionality, support procedures, known issues, and recommended workarounds to both technical and non-technical audiences.• Develop and refine operational documentation, knowledge base content, user instructions, and process materials to improve consistency and knowledge sharing.• Contribute to release readiness by supporting testing activities, validation efforts, issue tracking, stakeholder updates, and communications related to incidents or service interruptions.• Review support trends, recurring problems, and user feedback to identify root causes and recommend lasting improvements to platform performance and user experience.• Maintain up-to-date knowledge of digital products, feature changes, and relevant industry practices to enhance service quality and support continuous improvement.• Partner with cross-functional teams to support the successful rollout and adoption of enhancements to digital solutions and related operational processes.
2026-08-17T13:58:47Z