2 results for Help Desk Tier 3 in St. Catharines, ON

Desktop Support Analyst

Concord, ON
onsite
Temporary
23 - 26 CAD / Hourly
We are looking for a Desktop Support Analyst to provide reliable technical assistance for end users in Ontario. This long-term contract opportunity is ideal for someone who enjoys solving hardware, software, and workplace technology issues while delivering responsive, detail-oriented support. The successful candidate will help maintain day-to-day desktop operations, support Microsoft Office 365 environments, and contribute to a stable and efficient user experience across the organization. Responsibilities: • Deliver hands-on and remote support for desktops, laptops, peripherals, and common workplace technology issues. • Troubleshoot problems related to Microsoft Office 365 applications, user access, and general productivity tools. • Set up, configure, and deploy end-user hardware and software for new hires, existing staff, and replacement devices. • Respond to service requests in a timely manner, document incidents clearly, and follow issues through to resolution. • Diagnose system, connectivity, and device performance concerns and escalate complex matters when required. • Perform routine maintenance, updates, and basic asset support to help keep desktop environments operating effectively. • Assist employees with account-related concerns, application usage questions, and day-to-day technical guidance. • Collaborate with internal teams to support consistent IT service delivery and minimize disruption to business operations.
2026-07-23T00:00:00Z

Bilingual Help Desk Analyst

North York, ON
remote
Temporary
25 - 35 CAD / Hourly
We are looking for a Bilingual (French) Help Desk Analyst to provide responsive technical support and practical solutions for end users. This long-term contract opportunity is ideal for a service-focused, detail-oriented candidate who enjoys resolving desktop, mobile, and account-related issues in a fast-paced support environment. The selected individual will handle a broad range of technical requests, contribute to a smooth user experience, and support both on-site and remote staff with accuracy. Responsibilities:• Deliver first-line and deskside technical support for hardware, software, mobile devices, and user access issues across the organization.• Diagnose and resolve incidents involving Microsoft environments, Mac computers, Android devices, and general workstation performance concerns.• Manage service desk tickets from intake through resolution, ensuring timely follow-up, accurate documentation, and clear communication with end users.• Configure, deploy, and support computer hardware and peripheral equipment while maintaining reliable workstation readiness.• Administer user accounts and access permissions within Active Directory, including password resets, account updates, and basic group management.• Provide troubleshooting assistance for Citrix-based access, remote connectivity, and application availability issues.• Support network and endpoint-related concerns tied to Cisco technologies by identifying problems and escalating where appropriate.• Collaborate with internal teams to address recurring technical issues, improve support processes, and maintain a high standard of customer service.
2026-07-15T00:00:00Z