4 results for Desktop Support Analyst in St. Catharines, ON

Help Desk Analyst I

Toronto, ON
onsite
Contract / Temporary to Hire
28 - 33 CAD / Hourly
We are looking for a dependable Help Desk Analyst I to provide day-to-day technical support for end users. This contract-to-permanent position is well suited to someone with strong Microsoft environment experience who can resolve hardware, software, and connectivity issues in a thorough and timely manner. The successful candidate will support business users across core workplace technologies, contribute to smooth onsite operations, and help maintain a reliable IT experience across the office. Responsibilities: • Deliver frontline technical assistance for employees by diagnosing and resolving issues related to desktops, laptops, printers, and common workplace technology. • Support users with Microsoft 365 applications and other Microsoft stack tools, ensuring account access, application functionality, and day-to-day productivity needs are addressed efficiently. • Investigate basic network and connectivity concerns, identify root causes, and escalate more complex incidents when required. • Maintain and troubleshoot point-of-sale equipment and related peripherals to minimize disruption to business operations. • Respond to printer hardware failures, print queue issues, and device configuration problems while coordinating repairs or replacements as needed. • Provide onsite support during regular business hours and assist users in designated work locations when scheduled. • Record incidents, service requests, troubleshooting steps, and resolutions accurately to support service continuity and knowledge sharing. • Assist with technology setup, workstation readiness, and general IT support tasks that improve the overall end-user support experience.
2026-09-09T00:00:00Z

Application Support Anlayst

Mississauga, ON
onsite
Temporary
42 - 55 CAD / Hourly
We are looking for an Application Support Anlayst to join a healthcare organization in Mississauga, Ontario on a Long-term Contract basis. This position is suited to a hands-on support specialist who can resolve application issues, strengthen system reliability, and work closely with technical and business teams. The successful candidate will contribute to incident resolution, user support, testing, reporting, and controlled system changes while helping maintain efficient day-to-day operations. Key Responsibilities<ul><li>Provide day-to-day application and CRM support, with a primary focus on Salesforce.</li><li>Manage approximately 10 complex, user-facing support tickets per day, prioritizing issues based on business impact and urgency.</li><li>Investigate, troubleshoot, and resolve application and CRM-related issues in a timely and effective manner.</li><li>Serve as a key point of contact for business users and stakeholders experiencing CRM or application issues.</li><li>Communicate clearly with users, including individuals without a technical background, to understand issues and explain solutions.</li><li>Translate business requirements and user concerns into actionable technical or functional solutions.</li><li>Proactively identify recurring issues, potential system improvements, and opportunities to enhance the user experience.</li><li>Work independently to research, troubleshoot, and resolve issues, demonstrating strong problem-solving and investigative skills.</li><li>Collaborate with technical teams, application owners, vendors, and business stakeholders when issues require escalation or cross-functional support.</li><li>Monitor and manage support tickets through resolution while maintaining appropriate documentation and communication.</li><li>Support application testing, quality assurance, and validation of fixes or enhancements as required.</li><li>Follow established IT service management, incident, problem, and change management processes.</li><li>Contribute to knowledge documentation, support procedures, and continuous improvement initiatives.</li><li>Step into the role quickly and maintain a high level of operational support and service quality.</li></ul>
2026-09-15T00:00:00Z

Cloud Systems Analyst

North York, ON
onsite
Temporary
25 - 35 CAD / Hourly
We are looking for a Cloud Systems Analyst to support cloud infrastructure and end-user computing initiatives for a hospitality-focused environment in Toronto, Ontario. This Long-term Contract position is ideal for someone who combines strong cloud platform knowledge with hands-on experience in endpoint management, automation, identity services, and secure system operations. The successful candidate will help maintain scalable cloud-based services, improve operational processes, and contribute to stable day-to-day platform performance. Responsibilities:<ul><li>Monitor cloud-based services and endpoint environments to identify performance issues, track system health, and support timely incident response.</li><li>Manage and support cloud-hosted desktop and endpoint environments to ensure reliable availability, efficient resource utilization, and consistent operational performance.</li><li>Create and maintain automation workflows using PowerShell and Microsoft platform technologies to streamline provisioning, configuration, and ongoing operational support.</li><li>Support endpoint lifecycle management activities including provisioning, onboarding, offboarding, patching, software deployment, and compliance management.</li><li>Coordinate deployment activities across cloud-based environments while helping reduce service interruptions and improve service reliability.</li><li>Maintain accurate configuration management practices to support consistency, traceability, and controlled technology changes.</li><li>Work with security-focused standards and technical controls to help protect endpoints, cloud services, identity platforms, and operational assets.</li><li>Use Atlassian Jira to document tasks, track technical issues, and collaborate effectively with cross-functional stakeholders.</li><li>Support cloud platform improvements and assist with infrastructure, endpoint, and identity-related changes across Microsoft and cloud-based technologies.</li></ul>
2026-09-16T00:00:00Z

Laptop Deployment Technician

Toronto, ON
onsite
Temporary
24 - 28 CAD / Hourly
We are looking for a Laptop Deployment Technician to support a large-scale device refresh initiative for a financial services environment in Toronto, Ontario. This Long-term Contract position is ideal for a hands-on desktop support specialist who can prepare, deploy, and replace laptops efficiently while delivering a positive end-user experience. The successful candidate will handle imaging, configuration, troubleshooting, and shipment coordination, while working with a high daily volume of devices across multiple branch locations. Responsibilities: • Prepare and configure incoming laptops for end users by completing imaging, setup, and quality checks before deployment. • Replace existing devices with newly provisioned laptops and ensure users receive the equipment and guidance needed for a smooth handoff. • Resolve Level 2 desktop support issues related to hardware, Office 365 applications, Outlook, Excel, and general workstation performance. • Support device enrolment and management activities using Intune, Azure, and Active Directory tools. • Process a high volume of laptop deployments each day while maintaining accuracy, organization, and service standards. • Package and coordinate shipment of laptops to branch locations, ensuring devices are tracked and ready for distribution. • Create and provide checklists and other user-facing instructions to help employees complete returns and exchanges correctly. • Document incidents, service requests, and deployment updates in ServiceNow to maintain clear support records. • Communicate clearly with end users and internal teams to troubleshoot issues, answer questions, and deliver strong customer service.
2026-09-15T00:00:00Z