2 results for Desktop Support Analyst in St. Catharines, ON
Application Support Engineer
- Hamilton, ON
- onsite
- Permanent
-
95000 - 119000 CAD / Yearly
- <p>We are looking for an Application Support Engineer to support and enhance enterprise business systems for a client in Hamilton, Ontario. This role focuses on maintaining application performance, resolving technical issues, and helping business units make effective use of critical platforms. The successful candidate will contribute technical expertise across application support, configuration, reporting, and integration while working closely with both operational stakeholders and delivery teams.</p><p><br></p><p>Responsibilities:</p><p>• Provide ongoing technical support for enterprise applications by investigating incidents, resolving system issues, and maintaining stable day-to-day operations.</p><p>• Configure, administer, and optimize business applications to meet operational needs across municipal departments and service areas.</p><p>• Analyze application behaviour, data quality concerns, and system errors to identify root causes and recommend effective solutions.</p><p>• Translate operational and business needs into clear functional and technical documentation, including support procedures, specifications, and test materials.</p><p>• Collaborate with Agile delivery teams as a technical contributor, participating in planning, issue resolution, testing, and continuous improvement activities.</p><p>• Support reporting, troubleshooting, and integration work involving enterprise asset management, ERP, CMMS, and related business systems.</p><p>• Work with relational databases such as Oracle and Microsoft SQL Server to review data, support reporting needs, and assist with issue diagnosis.</p><p>• Coordinate application changes in alignment with established incident, problem, and change management practices.</p><p>• Partner with business and technical teams to support cross-system integrations and ensure reliable information flow between connected platforms.</p>
- 2026-06-29T00:00:00Z
Bilingual Help Desk Analyst
- North York, ON
- remote
- Contract / Temporary
-
25 - 35 CAD / Hourly
- <p>We are looking for a Bilingual (French) Help Desk Analyst to provide responsive technical support and practical solutions for end users. This long-term contract opportunity is ideal for a service-focused, detail-oriented candidate who enjoys resolving desktop, mobile, and account-related issues in a fast-paced support environment. The selected individual will handle a broad range of technical requests, contribute to a smooth user experience, and support both on-site and remote staff with accuracy.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first-line and deskside technical support for hardware, software, mobile devices, and user access issues across the organization.</p><p>• Diagnose and resolve incidents involving Microsoft environments, Mac computers, Android devices, and general workstation performance concerns.</p><p>• Manage service desk tickets from intake through resolution, ensuring timely follow-up, accurate documentation, and clear communication with end users.</p><p>• Configure, deploy, and support computer hardware and peripheral equipment while maintaining reliable workstation readiness.</p><p>• Administer user accounts and access permissions within Active Directory, including password resets, account updates, and basic group management.</p><p>• Provide troubleshooting assistance for Citrix-based access, remote connectivity, and application availability issues.</p><p>• Support network and endpoint-related concerns tied to Cisco technologies by identifying problems and escalating where appropriate.</p><p>• Collaborate with internal teams to address recurring technical issues, improve support processes, and maintain a high standard of customer service.</p>
- 2026-07-15T00:00:00Z
