2 results for Applications Support Specialist in St. Catharines, ON

Desktop Support Analyst

Concord, ON
onsite
Temporary
20 - 24 CAD / Hourly
We are looking for a Desktop Support Analyst to join our team in Concord, Ontario on a Long-term Contract basis. In this role, you will provide responsive technical assistance to employees, helping maintain reliable day-to-day operation of desktop systems, user devices, and workplace applications. This opportunity is ideal for someone who enjoys solving technical issues, supporting end users in a detail-focused environment, and contributing to consistent IT service delivery. Responsibilities: • Provide both in-person and remote assistance for desktops, laptops, monitors, printers, and other end-user technology. • Investigate and resolve issues involving Microsoft 365 applications, account access, and common productivity tools. • Prepare, install, and configure hardware and software for onboarding, device refreshes, and replacement equipment. • Manage support requests efficiently, maintain accurate ticket records, and see incidents through to completion. • Identify the root cause of device, system, and connectivity issues, escalating more advanced problems when necessary. • Carry out routine updates, basic maintenance, and asset-related support to help keep user environments stable and functional. • Guide employees with login issues, application questions, and general technical support needs in a clear and approachable manner. • Work closely with internal IT partners to promote dependable service and reduce interruptions to daily business activities.
2026-08-21T00:00:00Z

Product Support Analyst

Toronto, ON
onsite
Temporary
23 - 28 CAD / Hourly
We are looking for a Product Support Analyst to join a long-term contract opportunity supporting digital products within the staffing and recruitment industry in Toronto, Ontario. This 12-month engagement offers the possibility of extension or conversion and follows a hybrid schedule with four days in the office. In this role, you will help strengthen the client experience by resolving platform-related issues, guiding stakeholders through product support needs, and contributing to ongoing enhancements across digital tools and operational processes. Responsibilities: • Deliver senior-level support for digital platforms by assessing issues, setting priorities, and resolving incidents raised by internal teams, clients, and external partners. • Work closely with business stakeholders, technology teams, vendors, and developers to investigate problems, collect business needs, and help move solutions through to completion. • Provide clear guidance on platform functionality, support procedures, issue status, interim workarounds, and final resolutions for both technical and non-technical audiences. • Prepare and refine knowledge articles, user documentation, process guides, and operational materials to improve service consistency and knowledge sharing. • Contribute to release readiness activities by assisting with testing, validation, incident coordination, outage communications, and stakeholder updates for new or enhanced products. • Track support volumes, recurring incidents, and user feedback to identify patterns, perform root cause reviews, and recommend lasting improvements to tools and workflows. • Maintain a strong understanding of product features, digital capabilities, and relevant industry developments to support effective decision-making and service delivery. • Support cross-functional improvement initiatives related to user experience, operational efficiency, and digital platform performance. • Use tools such as JIRA, SQL, and related support resources to document issues, monitor progress, and assist with troubleshooting activities.
2026-08-18T00:00:00Z